Jenya, was and is always fantastic, a true professional! She makes the buying experience fun!

My wife and I have been clients of Exquisite Timepieces for over a year now (since moved to Naples) and have purchased around a dozen new and preowned watches from ET. The CEO, Tim, always emails you directly for feedback and always responds personally. In an (high end watches) industry of aloof sales people Exquisite stands out as the exception. Just like their CEO, Ralph our watch relationship manager he's incredibly professional, client oriented, and goes above and beyond expectations. Exquisite is an authorized dealer for over 80 brands which is extremely important and valuable in the watch industry. Not only does an authorized dealer provide credibility (unlike the grey market dealers) they also are a direct gateway to ensure your watch is serviced by the manufacturer directly. They also have a great selection of preowned watches that are high quality and priced competitively... they will almost always beat Chrono24 pricing whilst offering a professional relationship manager which is something you cannot put price on. I highly recommend Exquisite Timepieces, Tim (CEO) is an exception to the watch industry with their excellent client experience and service. read more

Evan was thoughtful and patient. He helped me make a good decision on the Nomos as a gift for my nephew. He helped me order a brown band to replace the black standard band that came with the stock watch. His follow up was very good. Thank you. read more

Niresh was amazing in helping out with the getting the watch from buying to shipping. the experience with this group is really amazing and professiona. read more

Went into buy a watch and noticed their prices were absurdly expensive compared to the competition. Got the same exact watch for 40 percent less from a shop 3 miles away. read more

Tyler D. was very helpful...This is my 2nd purchase and I bought 2 watches this time...both brand new!! Tyler is very responsive and understands what I am interested in. Thank you! read more

Awesome service and great savings on watches, Super fast delivery. Niresh knows the products and is a big help.

So after hearing multiple reviewers hype this place up on social media, I figured I would give it a try when shopping around for a new timepiece. I called, and after being greeted by the "your call will be recorded for quality assurance" message, got a salesman. He immediately started playing the game of, "What would you like to pay for this?" I told him what I knew someone else had payed for the same piece at the same location, and he basically scoffed at it as if I were making it up. He told me how his boss would never allow him to do this. He then told me about a pre-owned piece that he advised had just come in. He gave me a price and advised he would send me pics of the piece when we got off the phone. He didn't. I called back the next day to follow-up. Got a different salesman who offered me the piece I was originally looking for, closer to the price I originally asked for. I guess the boss would be okay with this salesman doing it and it wasn't that crazy of an ask after all . However, now I was interested in the pre-owned piece I had been told about the day before. The new salesman got me back in contact with my original salesman (unfortunately). The original salesman told me he sent the pics to the wrong email address and offered to resend them. Along with the pics, he had now raised the price of the watch by $200. When I informed him I would be interested in purchasing the piece at the price he had given me during our original conversation, he completely cut off communication with me. I guess I was not even worth continuation of the conversation anymore. Later in the week, I spoke to yet another salesperson. I asked to speak with a manager due to what I considered a very rude and unprofessional experience with the original salesman. This person advised me all the managers where in a "meeting". I asked for one of them to call me back when convenient. Needless to say, they never did. You may have had a great experience with this dealer and I'm happy if you did. I just want whoever is looking to be prepared if you encounter "game playing" and salespeople who don't seem to care about developing you as a customer if they can't make a quick and easy sale. read more

As someone who has never bought a watch sight unseen before, I have been more than sastified with the service and professionalism of your company. Patricia Carcamo was excellent about making me feel comfortable with my purchases and later when I ended up returning two watches for my own personal reasons. I will definetely consider buying through her again in the future. read more

First of shout out to Graham at Exquisite Timepiece! He's been helping me for the last 2-3 years and have consistently dealt with him. He's been awesome to work with and always an amazing person to talk watches with. I've probably bought 5+ watches here. Highly recommend this store for all your watch needs! Just an FYI I'm an out of state buyer from Commifornia and definitely love dealing with exquisite! Thanks again Graham! read more

Exquisite Timepieces - Jewelry Near Me - Naples, Florida

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Other than the great value of watches, Mauricio has been incredibly helpful throughout the purchasing & shipping process. He performed top notch customer service with outstanding due diligence. All my watches got here after two days of placing the orders. Would definitely recommend this place for family and friends! read more

Exquisite Timepieces - Seiko Alpinist SBP121J1 - Jewelry Near Me - Naples, Florida

I really enjoyed looking through the large selection of watches both new and previously owned. the sales staff was fantastic and I love the purchase I made. read more

awesome experience, knowledgeable staff, fantastic service, great communication, cant wait to purchase my text timepiece!

Great customer service. Purchased from them several times now. Always quick to respond and very knowledgeable.

Mauricio was professional, helpful and made my purchase a great experience! I will definitely do business with Exquisite in the future.

The holiday made communications a little difficult, but a transaction was made and I'm happy!!

Recently made my second purchase of another limited and hard to find watch from Exquisite Timepieces, again helped by Graham Pimentel. I put my name down for a limited piece "knowing" I wasn't going to get it, due to its demand and rarity, and was shocked to hear back from Graham just a few short months later, on one that showed up unspoken-for. Not only did Graham go out of his way to make the purchase process easy by providing several different payment options, he was in constant communication with me through the entire process. PS: TRUST ME, it is worth buying from all the way across the country. As a Californian who is used to low inventory, price gouging and crazy taxes, from my experience Exquisite Timepieces goes out of its way to make sure you experience NONE of that. read more

The only reason I didn't give 5 stars is because the item I paid for was out of stock. Patricia more than made up for it though. I'm very happy with the watch and the service. I purchased the f77 titanium and it looks even better in the metal than the photos. In my opinion the quality of the watch is up there with watches twice the price. Thanks again Patricia read more

Just received my new MeisterSinger Pangea Day/Date watch. This is my third watch purchase from exquisite time pieces in the last 2 1/2 years. The other two were preowned watches. I love them all and especially appreciate the quality of service from Juan Pablo. I highly recommend them. read more

I have purchased two excellent watches from Exquisite Timepieces and am very pleased with the watches as well as the professional, thoughtful way the transactions were conducted. I got a great deal on both watches but would feel the same way about the company had it charged me full price for them. I recommend the company and will most likely be doing more business with them in the future. read more

Exquisite Timepieces - Jewelry Near Me - Naples, Florida

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This is my second purchase with Jenya Srour, at Exquisite Timepieces. Jenya was extremely helpful, she immediately answered any questions I had regarding the item and store policies; and we eventually settled on this modern classic, Seiko Alpinist SPB121. Additionally, she kept in touch throughout the whole process, including sending photos of the watch, the package and label information, prior to delivery. It is these personal touches why I went with Exquisite Timepieces for my second watch purchase, and it will definitely not be my last. I appreciate the incredible customer service and very much look forward to future business with Jenya and the rest of the team at Exquisite Timepieces. read more

Exquisite Timepieces - Jewelry Near Me - Naples, Florida

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Bought my new Ball Engineer III from Exquisite. Great to do business with. Fast, well packed, and couldn't have more simple. And the watch is beautiful. Love those lumes. It's a nice watch all the way around. Thanks Exquisite Timepieces. When I can afford my Omega SMP 300, I will try to buy it here. Seem very trustworthy in my experience so far. Craig N. read more

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Had a wonderful experience working with Niresh. Answered all my questions, and there were many. Got a fantastic deal on my Longines Hydroconquest automatic. Issues with shipping were easily rectified and they sent me a watch case to make up for it. Will definitely be back. read more

Jenya was great! She was very professional. Her service was timely and thorough. Will definitely be back.

I purchased two watches here, one cheaper and one more expensive. I did so mainly from word of mouth and reviews. They did not disappoint, particularly because there's always a bit of apprehension when you buy remotely. Mauricio deserves a special shout out. He helped me on both - and even on the cheap one he stayed in great contact sending pictures. On the second, it was more special order, and he stayed in great contact even when he was on vacation to make sure it all went smoothly -- sending me pictures along the way. I would shop there again. read more

This is my second experience using Exquisite Timepieces in Naples Florida. As I live in California, I have been dealing with them by phone and purchasing online. Each time I have been helped by a young executive sales person named Jack K. Jack has been simply awesome to deal with. He is friendly, knowledgeable and polite. He's never too busy to answer my questions or send photographs if need be. He always make sure I get exactly what I'm looking for, at a great price. This business is unique in that they follow up during a sale and especially after a sale just as much as they do before the sale is made. The level of interest they have in their customers and clients does not change once the transaction is complete. The exceptional customer service continues, which is rare. I appreciate that. I have purchased two significant Swiss made luxury timepieces from ETP now, but I have the distinct feeling they won't be my last. They sell both new and preowned watches as well as other things like beautiful handmade watch rolls and European made watch winders. They also buy used timepieces and accommodate the potential for trade-ins as well. Quite diverse! Both of the watches I got from ETP were brand new, for which they are authorized dealers. Both arrived as expected. In perfect working condition with the warranty cards and everything else one would expect when buying a brand new luxury watch from an AD. I can sincerely recommend Exquisite Timepieces and I hope you will take this sound advice to heart. Thank you Jack and thank you ETP for a job well done, again! read more

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I collect watches ... I have about 100. My very first watch was gifted to me by my parents in 1970 when I started SCUBA Diving. In 1988, when I got my Dive Master Certification, I had more than 1000 hours under water with that watch and I wore it in 2003, when I made my deepest ever dive (212ft). I wore that watch thru my military enlistment and federal law enforcement career. After 30+ years, I lost it. Seiko has re-issued the watch as their SPB143 62MAS. It is identical to my 1970 watch, with technical improvements. My wife contacted Patricia at Exquisite Timepieces and bought it for me for Christmas. Frankly, if a person buying a super expensive watch from them got more attention/better treatment, I cannot imagine it. read more

I was in the market for an Omega Seamaster Planet Ocean and came across Exquisite Timepieces on the internet. I found the watch I wanted and contacted the store. I was connected with Nick who was a tremendous help. He was very patient, kind, light-hearted, and most of all knowledgable! He answered all my questions and helped me make a decision on the best timepiece to suit my needs. He shipped out the watch overnight at no additional cost as he did not want me to have to wait for the two day shipping. Overall a fantastic experience! OH! and they are an official Omega Authorized Dealer! Deal with confidence and make sure to ask for Nick L for stellar top notch service!!!!He is a fine young man! read more

Exquisite Timepieces - Omega Planet Ocean 8900 box - Jewelry Near Me - Naples, Florida

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Doxa #2 from Mauricio in 2 weeks. Helpful, knowledgeable, professional and a nice person. Buy with confidence from ET and Mauricio. read more

My search online for this specific Seiko - Pogue - was found on your website. Ethan Boone communicated right away to let me know of its availability. I didn't realize (from not reading entire info page) that it was being shipped from Japan, so my question was what was ship date. Ethan got back to me right away and then let me know when it arrived. Using Fed Ex app to get tracking and delivery time today was awesome. Ethan also sent me pictures of the watch when it arrived at his office. So I was anxious like a kid at Christmas, and am so happy it arrived. Ethan is a great communicator and his follow up impressive! My budget is a bit limited because I'm retired, but I wont hesitate to use exquisite again. I appreciate the email notifications of new watches and am slowly growing my collection. Thanks again Ethan - Seiko Pogue is a summer watch you can wear year round, especially here in Florida! Thanks for taking care of me! Rob read more

Juan Pablo helped me secure a watch that I had a hard time finding elsewhere. He was prompt, professional, and courteous. My watch was packaged well and arrived quickly. Highly recommend!! read more

Exquisite Timepieces - Seiko Snoopy Watch - Jewelry Near Me - Naples, Florida

Remarkably knuckleheaded group of sales people. Beware of asking too many questions about tax implications, etc. and don't naively accept what they say about "buyer is responsible for sales tax". There is reciprocity between states. Just look at this webpage if curious about the SEATA: https://www.seatastates.org/ Furthermore, another review mentioned that New York learned of the sale later, likely reported by the Florida Dept of Revenue, and so in that case, I think being cavalier about a potential buyer's questions, acting rudely on the phone and indicating you are going to "close the sale" and abruptly terminating the call is not a winning business strategy. SEATA folks...give it some thought. In this day of information, it's not as easy-peasy as it used to be to only be yourself accountable for reporting sales tax. read more

The service is always fantastic. The sales reps are knowledgeable and very helpful. This is my second watch purchase from them and there will be many more. read more

Bought my first watch from Exquisite Timepieces and I couldn't be happier. Jenya assisted me with buying Zodiac World Time. The experience and smoothness couldn't be better. Every question I had or help I needed was answered and assisted with great service. Definitely looking forward to future purchases with Exquisite Timepieces. read more

Exquisite Timepieces - Jewelry Near Me - Naples, Florida

I ordered a Ball Magalight watch from Exquisite Timepieces. The watch arrived by Fed Ex. Upon arrival, I realized they sent two identical watches, in separate packages. I immediately called them to arrange the return of the watch. I asked for a return label, since I currently do not have a printer. I was notified that it was on the way and I was required to sign for it. I waited five hours at my home, before giving up and directly the label to the Fed ex store. The watch was then returned. They offered a gift and as it turned out also had to be signed for. The gift was a cheap travel case, made out of card board and covered with vinyl. I told them my thoughts on the gift, after voluntarily returning a $1750 watch. Someone there, promised a Seiko watch. It was never shipped. My last email to Kensa was ignored. I would not purchase a watch from them again. read more

I just received my incredible Omega Seamaster from Exquisite Timepieces....WOW!!!! Joe was my consultant and he was a pleasure from the first text to keeping me informed regarding shipping as well as a 'care and feeding' video he made specifically for my Omega. ET has a great selection as well as pricing and folks who really know and care about watches. This is as good as it gets in purchasing a nice timepiece and ET will be my go to for all future watch purchases!!! read more

5 star on Mauricio taking care of my watch until shipping and the watch came safe. As always very professional, easy to talk with and helpful especially the videos he send for the watch Thanks Mauricio. Look for him he won't disappoint you, he value he's job and customer. read more

Exquisite Timepieces - Seiko srpk29 - Jewelry Near Me - Naples, Florida

I found Exquisite Timepieces online. They had an excellent price on a Seiko time piece. Ethan promptly responded to my questions and texted some pictures. When to the store to pick up and get sized. Easy & GREAT EXPERIENCE GREAT SELECTION of interesting brands! read more

Exquisite Timepieces - Jewelry Near Me - Naples, Florida

Repeat customer with ETP. have been pleased with the service time and again. whether buying. witch with or without a trade, ETP is fair and fast. And excellent on communication. Mihi took the time to answer all my questions. highly recommend ETP! read more

Great staff-Tyler is the best to deal with! He is really knowledgeable!! Great service! Amazing selection of watches!! read more