I've had two great experiences with Exquisite Timepieces and Avagail specifically. This is my second watch purchase from her and she's been knowledgeable, responsive, and easy to work with every step of the way. She genuinely cares about her customers and made the buying process enjoyable. I'll definitely be back again. read more

Avagail Hessen worked seamlessly with me to get my watch ordered and delivered on time. Would strongly recommend her !!!!

I placed my order about a month ago and by the time my watch finally arrived, I was out of the country. Lukas went above and beyond to reach out and ensure my watch was delivered without any issues. The selection and variety of brands they carry is outstanding, and as always, the transaction was seamless from start to finish -- fast response times and prompt shipping. These guys never disappoint! read more

Jenya at Exquisite Timepieces is incredible to work with. She went above and beyond--sending photos and videos, answering all my questions, and patiently helping me compare several pieces while I made up my mind. I ultimately decided on a preowned Blancpain, and once the decision was made everything moved fast. I completed the transaction Friday and she had the watch overnighted to me with delivery the very next morning. This is the second watch I've purchased from Jenya, and I won't be going anywhere else. Highly recommend!! read more

Not a good experience here at all and honestly cannot recommend. The place is managed like a Miami used car lot. Tried to reach out to the owner/manager and eventually connected with email. This was after I had made my purchase at the retail store. Terrible experience for an active buyer and you won't get a deal with their level of service, Go elsewhere! read more

Exquisite Timepieces has an excellent selection from a broad variety of brands; to be sure. And the service I have received has been nothing short of stellar from Mihi Martin; whom I have worked with now on multiple occasions. Very supportive and helpful. And their packaging/shipping is always well protected and secure. I can't say enough good things about this Company, the products and their people. read more

It's been another month and I still do not have my watch from this longine retailer. They stole my money and will not send me my watch. Some idiot named Riley so stupid keeps pushing it back months I need the watch now. The police are being notified and the dumb manager won't even respond he's a useless POS. read more

Graham was solid for my first purchase and he came through with flying colors the next time too. Once I decided on the Grand Seiko Sport watch I was as interested in he guided me through the process to make sure I got what I wanted. He even let me know when a used watch matching my specifications became available to Exquisite Timepieces inventory. I ultimately decided against the used watch and Graham help close the deal and got my watch sent out to me. read more

Exquisite Timepieces - Jewelry Near Me - Naples, Florida

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My fourth watch purchase from Exquisite and it's just as enjoyable as my first. I continue to be a highly satisfied and loyal customer.

Always a pleasure purchasing from Ethan B and Exquisite Timepieces! Even though I don't buy the most expensive pieces they still make me feel like a VIP. Keep up the great work! read more

I could not be happier with the service I received from my sales associate Juan Pablo (JP). Friendly, courteous, responded immediately to any questions/requests I had... THIS is customer service. Exquisite Timepieces is quickly becoming my AD of choice. -Jason in Michigan read more

Thank you Michael Moore for helping select the right watch. I'm in my Seiko phase rn, great everyday watch. Delivery was without a hitch.

The watch arrived today in perfect condition. Thank you Patricia for the excellent service. This was my first major purchase online and you made the buying experience safe and easy. You truly are a professional! I highly recommend buying from your firm and can't wait to tell my friends and family! read more

Exquisite Timepieces - Jewelry Near Me - Naples, Florida

Juan Pablo is great to work with! I've made two purchases from him, and each time he's been incredibly helpful, responsive, and quick to answer all of my questions. Highly recommend working with him. read more

Great watch selection and responsive service! I look forward to doing more business in the future.

What started as a confident repeat purchase turned into a frustrating ordeal of delays and outright misrepresentations from a dealer I had previously trusted. I had reservations about the dial size for my 7.5 inch wrist. The salesman acknowledged that I was a returning customer and replied that if the watch did not fit or feel right, he would cover return shipping. I appreciated that and moved forward on that basis. The problems began before the watch even arrived. It was "lost" in Miami for over a week. I tried to cancel the purchase, but was convinced to allow them to send a replacement. When the replacement arrived, my original concern proved valid; the watch was clearly too small. The dealer tried to back out of the return postage commitment, though they eventually agreed to honor it after significant effort on my part. There were also troubling inconsistencies along the way. For example, the watch was clearly older stock, and when I asked about it, I was told that Omega had shipped new watches without boxes, and that an old box and old tags had been used as substitutes. I contacted Omega directly, and they denied this entirely. My email to the owner went unanswered, and shortly after I raised these concerns, I was blocked from the dealer's website without explanation. As a returning customer, I came in with goodwill and reasonable expectations of honesty. What I received instead were delays, contradictions, and a refusal to honor commitments without being pushed. At least two or three future purchases were on my list. None of them will be happening here. I would caution anyone considering a significant purchase from Exquisite Timepieces to look elsewhere, or at least get everything in writing and proceed carefully. read more

Just completed another great purchase from ET, with great personal attention from Mike M. Shop around where you might, but come to these guys to buy! read more

I had a phenominal purchase experience with Graham. I told Graham what watches I was considering and what I was willing to pay. We easily came to an agreement without any pressure and now I have my new Omega Seamaster Pro 300m and three different factory bracelets/strap combos. The transaction was seamless, and so easy. I won't hesitate to purchase other luxury watches from Graham and Exquisite Timepieces in the future! read more

Exquisite Timepieces - Seamaster 300m Professional 2025 - Jewelry Near Me - Naples, Florida

Top notch, white glove service. Fast shipping. Recommending Mauricio and ETP to everyone!

Simple and painless transaction as always. Highly recommend to anyone looking for a watch that is moderate to high end. Great store to do business with. Find a salesperson and develop a relationship with them. read more

Just received my latest addition to my collection from Mauricio! He has always been amazing and keeps me constantly informed, especially with special orders! Not only do I get updates, but photos And video of MY watch as soon as it comes in! Everyone is great there, always checking in, but Mauricio and Exquisite Timepieces is my "Go-to" , always knowing I'm getting great quality and Fantastic service! Shipping is Super Fast and I always get a follow up contact. Looking forward to Many more additions to my collection! read more

Exquisite Timepieces - My new Seiko SSC955 Tokyo World Athletics Championship Edo Purple - Jewelry Near Me - Naples, Florida

For anyone considering buying a watch from Exquisite Timepieces, I can say from repeated personal experience that they are excellent to work with. I have purchased multiple watches from them, and every transaction has been smooth and positive. Most of my dealings have been with Mauricio, who has been consistently accessible, responsive, and genuinely helpful. Even when I reached out late in the evening with questions about a piece, he responded right away and never made me feel like I was inconveniencing him. What really sets Exquisite Timepieces apart, though, is how involved their leadership is. At one point, I asked that a specific issue be reviewed by Tim, the CEO. He personally reached out to me and made sure my request was addressed thoughtfully and handled promptly. That level of attention from a company's CEO is rare, especially in this industry. read more

Had a great time working with Lukas! He was very responsive and helped guide me through the available watches that I was looking for. Shipping was very fast and exactly as described. Ended up picking out the perfect piece. read more

Exquisite Timepieces - Czapek Antarctique - Jewelry Near Me - Naples, Florida

I highly recommend working with Ethan B. He goes above and beyond and is very helpful.

The customer service was GOD TIER. They sent me a video before they sent out my watch and kept me updated throughout the whole shipping process. Watch came and looked beautiful. My boyfriend is obsessed. Riley helped us the entire time! read more

Exquisite Timepieces - Jewelry Near Me - Naples, Florida

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3rd watch I've bought from them. Always top notch service before and after the sale. This should be your go-to watch retailer.

Stopped in today and got probably one of the best boutique experiences I've had so far on my watch journey. Ralph was great to work with and took great time to allow me to go through all the possibilities that I might have considered. I was two hours away, called and was assured that they would still have time to talk to me. Definitely made the drive worth it. I plan on returning soon and can't wait to make a purchase! read more

I love this place! I always received the kindest, most personal attention. The prices are fair and there are no games. Shoutout to Jenya and Tyler for their professionalism and care. read more

The first watch sent to me had an operating defect. I sent it back and it was sent to the manufacturer for repair. When the repairs were taking triple the time originally estimated, Ethan authorized a replacement watch and that was delivered on time. He handled things very professionally and took a personal interest in making me happy. read more

Mauricio was great to work with. The first watch I ordered ended up not being what I thought I wanted. Mauricio worked with me to get it returned and overnighted another watch that I love. He sends pics of the watch prior to shipping and shipping label. Awesome customer service!!! read more

Niresh was amazing in helping out with the getting the watch from buying to shipping. the experience with this group is really amazing and professiona. read more

Jenya, was and is always fantastic, a true professional! She makes the buying experience fun!

Exquisite Timepieces is a great watch dealer. Second watch was as good as the first. Joe is awesome to work with. Really great customer service. Walked me through the first watch with photo updates. Second watch was just as fun to buy! read more

Exquisite Timepieces - First buy - Jewelry Near Me - Naples, Florida

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I can't say enough good things about my experience with **Exquisite Timepieces**. Their selection is top-tier, but what truly sets them apart is the level of personal service they provide. A huge shoutout to **Avagail**, whose untiring quest to help me track down the watches I've been searching for was nothing short of remarkable. She was relentless in the best way--always responsive, incredibly knowledgeable, and genuinely invested in helping me find the perfect pieces. Her dedication and attention to detail made the entire process seamless and enjoyable. If you're looking for a watch retailer that combines luxury with exceptional service, Exquisite Timepieces is the place--and Avagail is the person you want in your corner. Ernie Y. read more

This is my third purchase from Exquisite. My second wonderful experience with Avagail. She was extremely attentive and worked a deal which benefited both myself and Exquisite. That is why I will surely approach Avagail without hesitation! And in time for my 72nd Birthday read more

Exquisite Timepieces - Jewelry Near Me - Naples, Florida

My wife and I have been clients of Exquisite Timepieces for over a year now (since moved to Naples) and have purchased around a dozen new and preowned watches from ET. The CEO, Tim, always emails you directly for feedback and always responds personally. In an (high end watches) industry of aloof sales people Exquisite stands out as the exception. Just like their CEO, Ralph our watch relationship manager he's incredibly professional, client oriented, and goes above and beyond expectations. Exquisite is an authorized dealer for over 80 brands which is extremely important and valuable in the watch industry. Not only does an authorized dealer provide credibility (unlike the grey market dealers) they also are a direct gateway to ensure your watch is serviced by the manufacturer directly. They also have a great selection of preowned watches that are high quality and priced competitively... they will almost always beat Chrono24 pricing whilst offering a professional relationship manager which is something you cannot put price on. I highly recommend Exquisite Timepieces, Tim (CEO) is an exception to the watch industry with their excellent client experience and service. read more

Evan was thoughtful and patient. He helped me make a good decision on the Nomos as a gift for my nephew. He helped me order a brown band to replace the black standard band that came with the stock watch. His follow up was very good. Thank you. read more

Went into buy a watch and noticed their prices were absurdly expensive compared to the competition. Got the same exact watch for 40 percent less from a shop 3 miles away. read more

Tyler D. was very helpful...This is my 2nd purchase and I bought 2 watches this time...both brand new!! Tyler is very responsive and understands what I am interested in. Thank you! read more

Awesome service and great savings on watches, Super fast delivery. Niresh knows the products and is a big help.