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    Express Towing

    1.5 (25 reviews)
    Open 12:00 am - 11:30 pm

    Services - Express Towing

    Vehicle towing

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    broken fence with no security or employees on the lot to watch your car or your items.
    Mathea J.

    I was hit by a drunk driver and the Orem police called this towing company for me. I spent the night in the hospital in severe condition. When I called to get some of my things from the car initially, I was bed ridden and needed my glasses and they said I could not have anyone else get anything from the car as it was a rule. I asked again if there was anything I could do and they randomly said anyone can come in if they have my "permission". My family member I sent had to sit and wait 30 minutes and then wasn't even asked any questions and was let in to the lot. When I called to set up a time, two days later, to come clean out my car and gather everything from inside the man answered and told me to come in an hour when they would have someone there. I called 10 minutes before I was headed over just to double check, the man rudely yelled at me and told me "you're not getting any of your stuff until I get paid", when I explained to him I was bed ridden and had gotten dressed to go and this was very difficult for me, he said "yeah whatever" and hung up. Then two days later we called again and demanded to be let in, when we called there were 4 people listening to him when he said "come down in one hour". We got there in exactly one hour and when we called him he angrily explained to us that he had said 15 minutes and the only guy he had sent there had waited for us. With my severe injuries I sat in the car for 45 minutes and waited for him to arrive and he let us in without even saying a hello. The fence was so broken that anyone could easily break in and take all of your belongings. This is the RUDEST customer service I have ever experienced. If you want a place with no security, who will constantly change their rules and lie this is the place for you!

    These are all the same company. Same invoice, same impound ward.
    Nate B.

    So let me start out by saying I really understand why we need towing companies. There is definitely a time and a place when towing a vehicle is necessary. These situations would include: car accidents, repossession, car failure, when a car is parked somewhere that obstructs traffic. Express towing (along with the other companies that are on the invoice) are not the greatest to deal with. They take great pride in towing your car. I was with friends when they won the horrible lottery of being towed by express towing. They parked in the far back corner of a church parking lot where they clearly were not in anyone's way. They weren't obstructing traffic, or causing any problems by being parked there. They were away from there car maybe half an hour, and came back to find that it had been towed. We found a sign that said your car may be booted or towed. In this situation I think a boot would have sufficed. They weren't causing any problems being parked there. If they had been there a day, or more than a couple hours, then I could justify being towed... maybe. But seriously, half an hour? I ended up taking my friends to the impound yard and had to bail out their car because it cost too much. (They were from out of state and needed the car to get home). The bill was something like $170 which was crazy! We had to wait for the tech because he was towing another car. I wasn't rude in any way. But the tech was complaining that because I was bailing out my friends car it prevented him from towing other cars from the same parking lot. He also mentioned that he made a lot of money towing cars which I thought was a inappropriate thing to say to someone you just towed. They are obviously out to make as much money as possible from a bad situation. There is an ethical way of doing business, and there's express towing. Please learn how to treat customers with respect.

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    Lone Star Towing - Happiness

    Lone Star Towing

    (43 reviews)

    The customer service at Lone Star Towing is phenomenal! They were very accommodating to meet my…read moreneeds and even provided me a mobile number for after hours! This company really emphasizes in making sure that customer satisfaction is a top priority and go to great lengths to make sure you are taken care of!

    Lone Star is the worst company I've ever interacted with. While towing the vehicle next to mine in…read morethe early morning hours of June 23rd, 2025, they let it slip off of their tow truck and slam into mine, which was parked properly in its stall. They proceeded to leave my car without placing a note, or attempting to contact me in any way to restore the $5,289+ in damage that they caused my vehicle. If a friend of mine hadn't let me know what happened, they would have gotten away with a hit and run. I ended up asking them to pay me for damages for an entire five months before having to resort to suing them. They never offered me more than $500 for the damages. It was only because of the lawsuit that they were ordered to pay me for the value of the vehicle, and they didn't even do so until now, a year later, when I reached out to remind them to comply with the judge's order after three months. Their systems failed on all levels, causing a three car accident, covering it up, and being dismissive and unapologetic in helping make me whole. They only did the right thing when forced to do so by the state of Utah. During our correspondence, they also informed me that their company and policies considered the three-car crash they caused to be a "non-reportable accident", meaning that they do not feel the need to report accidents like that to the police as required by law, or to at least leave a note to attempt to establish contact with me. They made no such attempts. It is therefore clear to me that Lone Star Towing Utah, LLC, is not managed in an ethical way. Their towing and reporting systems were showed to have failed. Because of the extensive size of their lot and sheer quantity of the contracts that they have, I know I was not the first to be damaged by them and surely will not be the last unless they face accountability and consequences for their lazy and unethical practices, policies, and procedures.

    Express Towing - towing - Updated June 2026

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