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Express Towing

1.5 (25 reviews)
Open 12:00 am - 11:30 pm

Services - Express Towing

Vehicle towing

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broken fence with no security or employees on the lot to watch your car or your items.
Mathea J.

I was hit by a drunk driver and the Orem police called this towing company for me. I spent the night in the hospital in severe condition. When I called to get some of my things from the car initially, I was bed ridden and needed my glasses and they said I could not have anyone else get anything from the car as it was a rule. I asked again if there was anything I could do and they randomly said anyone can come in if they have my "permission". My family member I sent had to sit and wait 30 minutes and then wasn't even asked any questions and was let in to the lot. When I called to set up a time, two days later, to come clean out my car and gather everything from inside the man answered and told me to come in an hour when they would have someone there. I called 10 minutes before I was headed over just to double check, the man rudely yelled at me and told me "you're not getting any of your stuff until I get paid", when I explained to him I was bed ridden and had gotten dressed to go and this was very difficult for me, he said "yeah whatever" and hung up. Then two days later we called again and demanded to be let in, when we called there were 4 people listening to him when he said "come down in one hour". We got there in exactly one hour and when we called him he angrily explained to us that he had said 15 minutes and the only guy he had sent there had waited for us. With my severe injuries I sat in the car for 45 minutes and waited for him to arrive and he let us in without even saying a hello. The fence was so broken that anyone could easily break in and take all of your belongings. This is the RUDEST customer service I have ever experienced. If you want a place with no security, who will constantly change their rules and lie this is the place for you!

These are all the same company. Same invoice, same impound ward.
Nate B.

So let me start out by saying I really understand why we need towing companies. There is definitely a time and a place when towing a vehicle is necessary. These situations would include: car accidents, repossession, car failure, when a car is parked somewhere that obstructs traffic. Express towing (along with the other companies that are on the invoice) are not the greatest to deal with. They take great pride in towing your car. I was with friends when they won the horrible lottery of being towed by express towing. They parked in the far back corner of a church parking lot where they clearly were not in anyone's way. They weren't obstructing traffic, or causing any problems by being parked there. They were away from there car maybe half an hour, and came back to find that it had been towed. We found a sign that said your car may be booted or towed. In this situation I think a boot would have sufficed. They weren't causing any problems being parked there. If they had been there a day, or more than a couple hours, then I could justify being towed... maybe. But seriously, half an hour? I ended up taking my friends to the impound yard and had to bail out their car because it cost too much. (They were from out of state and needed the car to get home). The bill was something like $170 which was crazy! We had to wait for the tech because he was towing another car. I wasn't rude in any way. But the tech was complaining that because I was bailing out my friends car it prevented him from towing other cars from the same parking lot. He also mentioned that he made a lot of money towing cars which I thought was a inappropriate thing to say to someone you just towed. They are obviously out to make as much money as possible from a bad situation. There is an ethical way of doing business, and there's express towing. Please learn how to treat customers with respect.

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