**AVOID THIS PLACE** this was our first and last time we will use this place for service! We took…read moreour 2023 BMW X1 to have the brakes and rotors changed on Friday 7/18/2026. When we picked up our vehicle it sounded like something was loose because every time we drove over a bump it sounded like the brakes would rattle and shift. In turn, we were going to call them today, Monday, 7/20/2026 to let them know that something sounds loose and if they can recheck it.
However, today, 7/20/2026, on my way to work, I heard a loud breaking/popping sound, and soon after, the brakes started making a loud screeching and rubbing against the rotor. Then, once I pressed on the break, the breaks started to grind badly against the rotors, and the car would jolt as the car slowed down while the brakes where trying to grasp the rotor to slow down and come to a complete stop. Therefore, I had to turn around and head back home. However, the brakes were making an awful noise the whole way home and the grinding, as I pressed on the brakes, was uncomfortable and painful to hear and feel. With that said, I drove the car straight to the Murrietta location.
I returned back at 8:00, when they opened, I had to find a ride to let them know what happened. They said they would fix it. Yes, they fixed it. However, the cause was that the caliper bolt broke while I was driving, which causes all the noise and grinding and the brakes scraping the inside of the rim.
Their reaction seemed like it was a common error that happens when they work on vehicles. It appears that their workmanship and attention to detail is not important along with the safety for their customers. Thankfully, nothing serious happened while I was driving, but what if something drastic did happen. Worst of all what if something happened and my kids were in the car.
Regrettably, this was the first time we decided not to take our car to the dealer to support smaller business.
For those thinking about getting service here, think about if it is worth saving money or putting you and your family's safety at risk. Now, even though, they said they fixed the brakes, we may now have to take it the BMW dealer to make sure they, did in-fact, replaced the brakes and rotors correctly because the trust in this place is nonexistent.