I had an extremely disappointing experience with Steve's Towing, specifically with their front…read moreoffice staff. From the very beginning, we were treated with condescension, arrogance, and a complete lack of professionalism for absolutely no reason.
The staff seemed irrationally upset that the vehicle they towed did not have full coverage insurance--as if that had any impact on them whatsoever. Instead of simply assisting us with releasing our vehicle, they chose to be rude and dismissive throughout the entire interaction.
After multiple calls, we found a collision repair shop ourselves and provided Steve's Towing with the exact address to have the car transferred. Despite giving all necessary information for the repair shop, when we arrived in person, the situation only escalated.
An older blonde woman at the front window told us that our "insurance company was rude" and that they were "done working with us." This made absolutely no sense, especially considering that they never needed to communicate with our insurance at any point--we were paying out of pocket.
At no point did we ever behave in a rude, disrespectful, or inappropriate manner toward the staff. Despite this, they chose to treat us without the basic courtesy, dignity, and respect that all human beings deserve.
What was most disturbing was the underlying, yet very noticeable, prejudice in how we were treated. It was completely unacceptable, uncalled for, and frankly abhorrent. No customer should ever be made to feel this way.
I strongly advise anyone who cares about the moral and ethical behavior of the companies they do business with--not to give their business to Steve's Towing.
