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    Express

    5.0 (1 review)
    Open 10:00 am - 9:00 pm

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    10 years ago

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    Elizabeth Ann's Just For Moms - Mother of the Groom Dress.

    Elizabeth Ann's Just For Moms

    (7 reviews)

    What an amazing experience Jackie provided for me. It's so difficult to find a dress for MOB but…read moreJackie nailed it! I can't wait to wear it!

    When you are ready to say yes to your MOB or MOG dress, make the appointment. Go see Kelly…read more Yes, there's a fee. Pay it. It's worth every penny. Kelly listens--not just to the color or style you describe, but to the whole story. While I was prattling on about wedding details, she was quietly picking up on the vibe the bride is trying to create. And when it was time to hit the racks? Sure, I could choose gowns--but I quickly realized there was no need. I just let Kelly do her thing. She knows her inventory; she skillfully pulled several gowns that fit my criteria. The first gown? I didn't want to take it off. Same with the second. And the third. A few misses? Kelly didn't even waste time zipping them up. She takes care of you--zipping and clipping, yes--but also prepping the room before you arrive and rehanging each gown with care. That may not sound like much, but if you've been to other stores, you know it's not a given. My challenge today was choosing between several dresses any one of which would have been lovely. When it came time to decide, Kelly didn't rush me. She gave me all the time I needed--and even encouraged me to FaceTime the bride. I had Kelly's undivided attention throughout, and the support of my daughter in the moment that mattered most. Which did I buy? The very first gown Kelly put me in. This girl is good! Do I regret visiting other shops first? Not really. My experiences with well-meaning attendants at traditional bridal boutiques now serve as contrast. This shop is focused entirely on mothers --and it shows. In every way, they are in a different league. If you value not just selection, but also service and experience, it's time to meet Kelly for yourself.

    LOFT - Millbury LOFT -- Shoppes @ Blackstone Valley : 70 Worcester Providence Turnpike / Route 146, Millbury                  Storefront

    LOFT

    (2 reviews)

    I am a loyal Loft customer - a majority of my wardrobe is from the Loft. Which is why this is…read moredisappointing to me. I was at the Loft yesterday afternoon and purchased several items. They were having a good sale on tops and what wasn't on sale was eligible for my 15% teacher discount. So I spent a decent portion of my paycheck. Then I got home to find an email that says EVERYTHING in the store is 50% off - better than the sale I was able to take advantage of yesterday! I called this morning to see if I could bring just my receipt in for a price adjustment, since all of my purchases have already been de-tagged and hung in my closet. I was told I need to have the items with me - just the receipt isn't good enough. I can't think of another store where I have asked for a price adjustment due to a sale that pops up after I've made my purchases, that has insisted that I bring in the purchases. The receipt has always been good enough. In my opinion, forcing customers to pull purchases out of their drawers and closets in order to get a price adjustment is bad policy and not customer friendly at all. I'm very disappointed. By the way, I initially called main office cust. svc. To ask about the price adjustment - I was told the policy of just receipt vs. Receipt and purchases is handled at the store level. So this my not be the case at other Loft stores.

    One of the worst Ann Taylor Loft stores out there. It doesn't matter if you spend thousands upon…read morethousands of dollars at their store, they still insist on treating you like a criminal the moment you walk through their door. Sarah, one of the managers, told one of her associates to follow around a customer. The associate did what she was told to do and she followed the customer around in the store, like a lost puppy dog. When the customer went into the fitting room to try on two cardigans, the associate informed the associate in the fitting room to not leave the fitting room. Also, they will scan your driver's license more than three times (for only ONE item returned) through their idiotic tracking device because they don't want you returning anything, even though you have your receipt. Just a downright awful store that does NOT know how to treat their customers. Corporate, if you are reading this, I strongly urge you to send Sarah and her associates to business charm school because accusing perfectly innocent customers of no good is not only disrespectful and offensive, but it is also exceptionally poor business practice and against the law (innocent until proven guilty). I think I will take my hard-earned money to Nordstrom and Macy's because I will be treated with respect, thoughtfulness, and dignity. Nobody deserves to be disrespected in this form and I would not be the least bit surprised if you found better customer service at Walmart or McDonalds. Ann Taylor Loft, shame on you for letting your employees fall through the cracks. Buyer beware!

    Express - womenscloth - Updated May 2026

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