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    Bath & Body Works

    5.0 (1 review)
    Open 10:00 am - 9:00 pm
    Updated 2 months ago

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    9 years ago

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    Ulta Beauty

    Ulta Beauty

    2.6(13 reviews)
    5.8 mi

    I came there here to purchase a few things I couldn't get at Sephora. I showed the one girl the…read moreinspo look. She only gave one recommendation. Like girl I just showed you a look and you only give one recommendation. That was the worse. Then Jessica came along and actually helped me. She picked items out gave a bunch of recommendations and showed me how to achieve the look and helped me with my eye brows!!! Jessica to the rescue. I was so happy she was there because otherwise I would have left with an attitude and back to Sephora to get help!! I would suggest customer service classes. I wish I could give me stars but my first interaction wasn't great so I cannot. I ended up purchasing more than I came for due to Jessica thanks for helping

    I had never been to an Ulta and decided to give it a try (I'm usually a dept. store shopper for my…read moremakeup). I made a bee line for the MAC area, where a freelance worker was helping a woman. I waited patiently for them to finish for it to be my turn. I wanted to buy a whole new supply of makeup and told the freelance worker this. We had a brief conversation and then the freelance worker told me she'd be right back. After waiting for her a while and I decided to get up from the chair to look at some MAC colors. Do you know when I got up, I saw her fully helping another customer as if I wasn't sitting waiting for her. She wasn't just answering a few questions, she took on another customer while I've been waiting for her, making me wait even longer. And after I had already waited for her when she initially was with the woman. This really upset me, I felt so insulted to be treated with no regard at all, and I was making a big purchase. I was prepared to leave, but not without speaking to a manager first. That's how mad I was. Here's where my review goes from 0 stars to 5 stars. The manager was excellent (I don't know her name but she was super pretty.). She showed up as me and the freelancer actually started to fight. She came into an upsetting and hostile situation and quickly diffused it. She was able to get this situation that had clearly gone off the rails back on track and in a good way. She offered to have an Ulta employee help me with my purchase and sent in J Lynn. J Lynn is really a 10-stars. She was excellent too. Deeply knowledgable about all the brands and about makeup. Her makeup looked beautiful and she had a personality to match. When I tell you she was great, she was great! Focused, efficient, thorough, friendly, patient, sanitary. The products and colors she picked for me were on point and what I ended up purchasing. She was so professional, had great work philosophies (like she believes every customer should have a good experience), was very helpful. And it was very easy, as the client, to work with her. I totally trusted her expertise and she wasn't salesmen-y at all. She understood my budget, money concerns and even time concerns, concluding the sale by the time set. My experience with the freelancer was exactly what I wouldn't want and my experience with J Lynn was exactly what anyone would want shopping at Ulta. What started as horrific and unsalvageable ended not only as a very positive experience but I'm so thoroughly happy with my make up and everything, that I actually decided to make Ulta Millbury my new place for all my makeup needs (no more dept stores.) Based on this outcome, I can't deny Ulta and J Lynn a glowing 5 star review. It's fully deserved, imo.

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    Kathy's Beauty and Brows

    Kathy's Beauty and Brows

    4.3(24 reviews)
    6.6 mi
    $$

    Where do I start; Well Kathy's is my go to! They never fail me when it comes to my nails and brows!…read moreI have been doing my nails there for a few years now and refuse to have it done anywhere else! Anna and Bri are my go to. They always nail it when it comes to my hands and feet and they know the type of colors I like so they always make suggestions, which is great because it makes you feel like they actually pay attention to what their customers enjoy! DIP NAILS are AMAZING! Lasted me a month and still looked good when I went in for my 4weeks appt. Kathy is amazing! She takes her time to make sure your eyebrows are shaped correctly and takes out just what is needed to give you the right shape for your face! Customer service I must give them two thumbs up, they are always willing to work with my crazy schedule since I call about 100x to reschedule my appts. They are very well presented, the location is always clean and organized. The staff is friendly and always smiling. They always want to make sure you are satisfied with your service. I always leave Kathy's flaunting my nails and brows! Things to keep in mind; Kathy does not take appts for eyebrows service, it is first come first serve which you have to put ur name on a list. She is VERY BUSY (goes to show she's really good at what she does) but it is worth the wait! So if you are someone that is in a rush I suggest you come early right when they open :)

    I started out wanting to get acrylics while I still could due to osteoarthritis starting to rear…read moreits ugly head, but I ended up absolutely loving the people at this salon and wanting to come back basically until the end of time. Everyone at Kathy's is so friendly and down to earth. Every time I go there, I consider it more like I'm going to see old friends, and it's actually something that really improves my mood long term between that and the fact that my nails always look incredible! They have a huge variety of colors, top coats, ways to do different types of nail art, etc. I usually see Anna, and she always does such a great job, and I really enjoy visiting with her. I will continue to recommend this place to anyone and everyone who will listen!

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    Bath & Body Works - cosmetics - Updated May 2026

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