I came there here to purchase a few things I couldn't get at Sephora. I showed the one girl the…read moreinspo look. She only gave one recommendation. Like girl I just showed you a look and you only give one recommendation. That was the worse. Then Jessica came along and actually helped me. She picked items out gave a bunch of recommendations and showed me how to achieve the look and helped me with my eye brows!!! Jessica to the rescue. I was so happy she was there because otherwise I would have left with an attitude and back to Sephora to get help!! I would suggest customer service classes. I wish I could give me stars but my first interaction wasn't great so I cannot. I ended up purchasing more than I came for due to Jessica thanks for helping

I had never been to an Ulta and decided to give it a try (I'm usually a dept. store shopper for my…read moremakeup). I made a bee line for the MAC area, where a freelance worker was helping a woman. I waited patiently for them to finish for it to be my turn. I wanted to buy a whole new supply of makeup and told the freelance worker this. We had a brief conversation and then the freelance worker told me she'd be right back. After waiting for her a while and I decided to get up from the chair to look at some MAC colors. Do you know when I got up, I saw her fully helping another customer as if I wasn't sitting waiting for her. She wasn't just answering a few questions, she took on another customer while I've been waiting for her, making me wait even longer. And after I had already waited for her when she initially was with the woman. This really upset me, I felt so insulted to be treated with no regard at all, and I was making a big purchase. I was prepared to leave, but not without speaking to a manager first. That's how mad I was. Here's where my review goes from 0 stars to 5 stars. The manager was excellent (I don't know her name but she was super pretty.). She showed up as me and the freelancer actually started to fight. She came into an upsetting and hostile situation and quickly diffused it. She was able to get this situation that had clearly gone off the rails back on track and in a good way. She offered to have an Ulta employee help me with my purchase and sent in J Lynn. J Lynn is really a 10-stars. She was excellent too. Deeply knowledgable about all the brands and about makeup. Her makeup looked beautiful and she had a personality to match. When I tell you she was great, she was great! Focused, efficient, thorough, friendly, patient, sanitary. The products and colors she picked for me were on point and what I ended up purchasing. She was so professional, had great work philosophies (like she believes every customer should have a good experience), was very helpful. And it was very easy, as the client, to work with her. I totally trusted her expertise and she wasn't salesmen-y at all. She understood my budget, money concerns and even time concerns, concluding the sale by the time set. My experience with the freelancer was exactly what I wouldn't want and my experience with J Lynn was exactly what anyone would want shopping at Ulta. What started as horrific and unsalvageable ended not only as a very positive experience but I'm so thoroughly happy with my make up and everything, that I actually decided to make Ulta Millbury my new place for all my makeup needs (no more dept stores.) Based on this outcome, I can't deny Ulta and J Lynn a glowing 5 star review. It's fully deserved, imo.

I had a great time!! Lillte I'm more than likely spelling her name incorrect but she was soo…read moreamazing!! She helped me color match and helped me with a full face of make up. She walked me through everything on the how to do a soft glam. I loved the experience and I didn't feel rushed. It was a great experience!! I spent over $250 because I loved her service. They are fully staffed and stocked!

I was helped by Adalia. She was so incredibly sweet and helpful. I am new to eyelash extensions and…read morefalse nails. She showed me everything and she was using everything herself. She looked beautiful by the way so I trusted her. She also helped me find the right shade of lipstick, gloss and eyeshadow. The only thing that bummed me out was I waited awhile to get service because the manager was screaming at the workers in a very demeaning way. And the manager saw me. She didn't stop talking down to the employees even though I was in there shopping. I felt so uncomfortable and was unable to focus on what I needed or wanted because she was letting out her frustrations in front of everyone. Once the manager left Adalia came right over to me. She was so professional, helpful and sweet. I couldn't believe she could just walk away from someone talking down to her for so long and just shake it off but that's exactly what she did. She is so professional.

I had a facial with Nancy a few weeks back. I had never had one before, so without knowing what to…read moreexpect, Nancy walked me through the appointment and did not hesitate at all! She was very kind. Would highly recommend :)

Go here if you'd like your eyelids fused together and completely chemically burned redeye…read more Eyelashes were falling off immediately after the installation. No refund and very unprofessional response to the horror show.

Shop was closed before 6. Wasted time coming to the store since they're not going to be open when…read morethey say they are.

I went into the store and was told by one of the workers that the owner went down the street to…read moretheir other store they own and was coming back. The associate could not tell me how long they were going to be or would not call them. So I thought I could purchase my items and go on about my day. I thought surely they could ring me up. When the associate said that the register was locked and could not ring me up. I would have to wait for the owner to come back. I was in shock! This place is known for discriminating against the very community they do business in. Their other store down the street I have been in there before and customer service is terrible. They treat every customer like they are going to steal. I would not recommend spending your money going their. Also, the way they treat their associates are terrible. I don't know why they continue to work there. Just a terrible place to shop in.

Amazing! Went well excellent service and very fast definitely recommend lovely peopleread more

Sent my granddaughter here to get her hair cut. Not allowed to sit and wait due to Covid. I get it…read moreno problem but her hair is longer on one side than the other. We will not return. Her hair was cut by the gentleman that works there. There's more but just don't go there.......

Where do I start; Well Kathy's is my go to! They never fail me when it comes to my nails and brows!…read moreI have been doing my nails there for a few years now and refuse to have it done anywhere else! Anna and Bri are my go to. They always nail it when it comes to my hands and feet and they know the type of colors I like so they always make suggestions, which is great because it makes you feel like they actually pay attention to what their customers enjoy! DIP NAILS are AMAZING! Lasted me a month and still looked good when I went in for my 4weeks appt. Kathy is amazing! She takes her time to make sure your eyebrows are shaped correctly and takes out just what is needed to give you the right shape for your face! Customer service I must give them two thumbs up, they are always willing to work with my crazy schedule since I call about 100x to reschedule my appts. They are very well presented, the location is always clean and organized. The staff is friendly and always smiling. They always want to make sure you are satisfied with your service. I always leave Kathy's flaunting my nails and brows! Things to keep in mind; Kathy does not take appts for eyebrows service, it is first come first serve which you have to put ur name on a list. She is VERY BUSY (goes to show she's really good at what she does) but it is worth the wait! So if you are someone that is in a rush I suggest you come early right when they open :)

I started out wanting to get acrylics while I still could due to osteoarthritis starting to rear…read moreits ugly head, but I ended up absolutely loving the people at this salon and wanting to come back basically until the end of time. Everyone at Kathy's is so friendly and down to earth. Every time I go there, I consider it more like I'm going to see old friends, and it's actually something that really improves my mood long term between that and the fact that my nails always look incredible! They have a huge variety of colors, top coats, ways to do different types of nail art, etc. I usually see Anna, and she always does such a great job, and I really enjoy visiting with her. I will continue to recommend this place to anyone and everyone who will listen!

This is the salon to go to if you are looking for a new place you can rely on. I was new to town…read moreand tried a few places and well, this place won me over with great service, talented stylists and a good atmosphere. The owner even realized some of the decor was dated and gave the place a make-over as well so some of the previous photos will look a little different when you actually go there. Tons of parking as they are in a very popular shopping area. Definitely call for an appointment in advance.

Great service for both appointments but each time I specifically asked how much the appointment…read morewould be and the stylist told the receptionist to charge me more both times. Pretty irritating. The first appears twenty extra the second appointment was thirty five extra. Didn't get a detailed receipt so not sure what that was about. Like I said great results but with tip almost $400 that's exorbitant, come on.