Stopped at the store asking the sales associate if he could confirm if my car fob battery is a…read moreCR2032. He took my fob, disappeared behind a wall... thinking he's looking it up on a computer or reference manual. A minute and a half later he came back and said here you go. A bit surprised as he said cash or credit... charged me just under $18. I said all I wanted is for you to tell me which battery I needed... I asked how much is the battery. Less than $7, so paid $11 for an install of the battery which I didn't ask for. I spend $300-$400/year at that location (car batteries, marine batteries, sump pump backup batteries, etc.) Done...

I priced a battery online but that would has come without being charged so I bought one locally…read moreeven though it wasn't double the price because they offer a battery "ready to install". When I picked it up the counter rep told me it wasn't charged. I let home know I didn't have a way to charge it, instead of offering to charge it, he told me I needed to buy a battery charger. I declined. I'm all about buying local but when there's zero customer service that goes with it, I'm out. Zero starts would be a better rating

Love this location. It's always quick, easy and friendly with quality products! I was in and out…read morewithin minutes to get what I needed and back on the road. I love that they have a lifetime warranty on batteries for your remote starts! Never heard of this before and was so excited to get it.

Needed a new battery and Mitch was awesome and got me out in less than 10 minutes, thanks again!read more

We thought that we needed to have our Subaru key fob reprogrammed because it stopped working after…read moremany futile attempts to replace the battery. We tried a dealer and they were not able to reprogram it. They did not try anything else. We decided to see what Batteries Plus could do for us. BP tried one day, but the tool they were using to reprogram it, did not work. They requested we come back the next day when the manager was there. My husband went back the next day and the Manager attempted to reprogram the key fob. Unfortunately this time, the attempt failed. The Manager did not give up and suggested to replace the battery. To their surprise, the key fob worked!!! To my surprise, it's still working after a month. Thank you to the Manager who did not give up and made my key fob work again!!!

I called to ask about some specific services, but the important detail that their phone repair…read moretechnicians finish before closing time wasn't offered up. That's really what they should lead with, don't you think?

Date of visit: November 16, 2024…read more I needed a new car battery and saw that Batteries Plus carries and installs them. With a location just down the street, this seemed perfect. I ordered the battery but installation didn't appear as an option. I contacted Customer Service and they replied that I need to call the store. Not helpful... I tried again and this time installation did come up as an option. After completing the order, I looked forward to getting a new battery before winter hit. Imagine my disappointment the next day when I received an email that my order was cancelled and to call the store. No explanation, no apology. Ended up finding another place to install the battery and after several days of not receiving any notification about my initial order, I stopped in today. The woman there was friendly and efficient and confirmed that both orders were canceled as they didn't have a person to install the battery on the day I wanted. She showed me the notes on the cancellation but seemed unaware that these are not actually passed on to the customer.

Walked in and the establishment smelled like weed.... I was the only customer in the place when I…read morewalked in. The man who assisted me was not helpful, mumbled, seemed to care less about assisting in finding out what car battery I needed. Pretty much wasted my time for 10 minutes until a much more helpful woman employee came out. He mumbled to her that he wouldn't do the battery install.... Okay rude. Once the female employee started to help it was smooth sailing, she found the battery and even helped with the install. Needless to say I'm thankful for her and her assistance but I will NOT be going back to this establishment or recommending to my friends/family.

Shame on this location because on my last visit I brought my watch in for a battery replacement…read morelike I always do and my watch works as good as new. This was years ago and on that visit I left with a non working watch which surprised me because a battery replacement always brought it back to life. The guy who helped me came back after a few minutes and informed me that after two good batteries were tried the watch is basically junk because a new battery didn't make my watch function anymore. Well I threw it in my junk drawer and forgot about for years after buying a replacement watch, fast forward years later and my atomic watch which doesn't have a battery actually stopped working. Before I replaced my current watch I remember my old watch and thought how about a second opinion and I went to the Hales Coroners location and after 5 minutes the guy handed me my supposed junk watch working perfectly with a new battery, WTF BS is going on at this location and why would you completely lie to a customer or maybe he thought he could get my watch thinking just throw it away for me if it's junk. I'm completely on the fence about ever using this company again and just going to a jewelry store like I have done in the past. This is seriously a stain on the batteries plus brand and shame on them.

Quick service and will help you in a pinch! I came here after my wife's car was struggling after…read morenot consistently starting in cold weather. He checked the battery and gave me reasonable advice that helped me make a sound decision. I ended up replacing and the install was quick and easy. My only wish is that they honored online pricing discounts in store.

Great customer service at this location. They explain options for different batteries when I have…read morequestions. I had my tempered phone screen replaced and it was done quickly and done well. Really like the lifetime battery payment option.

What a miserable experience. We are on the third try of replacing my screen. They don't answer…read moretheir phone give misleading info and are incompetent in their repairs. Do not use them.

I don't like a response like this: " We'd appreciate the chance to go over your concerns and…read moreappropriate solutions so please contact our Customer Care team at 1-800-677-8278." YELP generously allows businesses to respond directly and openly to reviews, so everyone has a chance to see how management responds to lukewarm reviews. My original review couldn't have been more clear, it's annoying when a business is locked up when its posted hours indicate it should be open. Nothing complicated about that. I was already frustrated that I showed up to find it was closed, now you want me to waste more time to call you and tell you again, the place was closed during open business hours? You don't need me to go over "appropriate solutions" you just need to make sure the posted hours match the times the door are unlocked. Instead of having a whole "Customer Care Team," why not move a couple members of this team to this store so it can be open when the schedule on the door says the store is open? Or does the Customer Care team just not care about that?

I came here to get a key cut for a 2020 Ford Edge. They had to order the fob - took a week to come…read morein. They called and I stopped today to get it cut. Turns out their program doesn't do 2020. Needs to get updated! So maybe you get a key maybe you don't.

Had a battery replaced in under an hour. Dropped it off, went shopping and picked it up, easy…read morepeasy. Friendly and helpful staff that know what they are doing. I highly recommend this location.

It's okay, but BP needs to work on their data base. I thought the extra charge for a forever…read morebattery replacement on my car key fob was a good idea when I got it, but sometimes stores can tell, other times like at this one they can't seem to figure it out. They were friendly about it, but it was a little inconvenient.

Long story short I took my watch out of my junk drawer after my current watch died and you ask why…read moreit was in my junk drawer well years ago the 27 st location informed me that after 2 different new batteries my watch was basically junk because a new one didn't bring my watch back to life. I decided to get a second opinion at a different location and like magic the guy brings me my watch perfectly working again after I was told by the 27 st store it's dead and a new battery won't fix it. I don't know what shadyness happened at the 27 st store but the Hales Corners store pulled off a miracle or just did there job and satisfied a walk in customer, who knows. The customer experience with the two stores are night and day for such a simple transaction. I seriously can't understand two different outcomes from two locations with one watch.

Some BPBs are company run, others are franchised. This one is a franchise so it's better and more…read morepersonable than the company stores but also isn't quite as large. I came here to get my Fiat key fob battery replaces, which is over $100 at the dealer, but only a tad over a tenth that price here. I watched part of the process and although maybe I could do it myself if I had the oddly specific tool, but probably not. I would have been in and out if I wasn't distracted by the flashlights I don't need but can't seem to resist. I recommend this place if you need need batteries or light bulbs. I suppose it's a pretty good name. Right next to a bakery to make the trip tastier.

Batteries relplaced in 2 phones. Courteous and knowledgeable 2 young gals. Timely and very good…read morework done to get us back up and running. Referred 2 after leaving store and we will return.

today i went into the store on sunset and the person who working and assisting me was rude and…read moreabusive. i came in and needed to replace 2 batteries which i had lifetime warranty on them and didnt want to honor it. everything on the computer has both batteries lifetime warranty. the person was not very nice. i was here before and no problem with the girl at the desk. wasnt a very good experience. he also rudely gave back my things that was replaced being very mad.