I came here because I needed a battery for my car key fob. I walked to the counter and was helped…read moreimmediately. I handed the associate my keys, explaining I needed a new battery in my key fob. She asked, "Would you like a one-time battery for $11.99, or a lifetime battery for $19.99?" I thought about it for a second. I only needed one battery. But if I would ever need a second, it makes sense to get the lifetime battery instead of paying for two at $11.99 each. So I chose the lifetime battery. The associate took my fob into the back room to change my battery. I blinked, and she was back! Seriously, it only took about 30 seconds to change out my battery. It, surprisingly, took longer to ring me up than it took for the actual service. I can definitely recommend this place. Fair prices, friendly service and super fast.

I priced a battery online but that would has come without being charged so I bought one locally…read moreeven though it wasn't double the price because they offer a battery "ready to install". When I picked it up the counter rep told me it wasn't charged. I let home know I didn't have a way to charge it, instead of offering to charge it, he told me I needed to buy a battery charger. I declined. I'm all about buying local but when there's zero customer service that goes with it, I'm out. Zero starts would be a better rating

Love this location. It's always quick, easy and friendly with quality products! I was in and out…read morewithin minutes to get what I needed and back on the road. I love that they have a lifetime warranty on batteries for your remote starts! Never heard of this before and was so excited to get it.

Last week I took in two watches that needed new batteries. The Tech that worked on them…read moreaccidentally smashed the crystal lens on one of them. He reported it to Sean Paris, the Store Manager, who told him to show it to me and apologize and then told me that it would be sent out for repair, at no cost to me. I was impressed by the professionalism Sean showed. A few days later, I got a call saying that UPS had lost the item and that I should pick out a replacement and let him know what it was,. I did so and today I received a call that my new watch was in. I am very pleased with the watch and totally impressed with how Sean handled it all.

I called to ask about some specific services, but the important detail that their phone repair…read moretechnicians finish before closing time wasn't offered up. That's really what they should lead with, don't you think?

**WARNING** *Good Reviews do not Apply to Black People*…read more This never happens but I lost the only key to my car! I learned online that batteries plus provides fast and friendly service. Called about 5 times before my car was towed there to be sure of the process, they assured they could help. The minute I arrived with my car that changed! I gave them a valid state id( because I lost my license) and a registration. They said the registration wouldn't work so I went home to retrieve my title. When I bought my title they said my ID doesn't work. I offered my passport and they said only a valid license would do. They asked for the co owners license, which I provided, then they said they would need to see him in person. When he is on his way to the store, they basically told me I wasted and was still wasting my time because it was too late, they couldn't make me a key. This store created and recreated rules only to avoid programming a new key. Would not recommend!!!

Date of visit: November 16, 2024…read more I needed a new car battery and saw that Batteries Plus carries and installs them. With a location just down the street, this seemed perfect. I ordered the battery but installation didn't appear as an option. I contacted Customer Service and they replied that I need to call the store. Not helpful... I tried again and this time installation did come up as an option. After completing the order, I looked forward to getting a new battery before winter hit. Imagine my disappointment the next day when I received an email that my order was cancelled and to call the store. No explanation, no apology. Ended up finding another place to install the battery and after several days of not receiving any notification about my initial order, I stopped in today. The woman there was friendly and efficient and confirmed that both orders were canceled as they didn't have a person to install the battery on the day I wanted. She showed me the notes on the cancellation but seemed unaware that these are not actually passed on to the customer.

Walked in and the establishment smelled like weed.... I was the only customer in the place when I…read morewalked in. The man who assisted me was not helpful, mumbled, seemed to care less about assisting in finding out what car battery I needed. Pretty much wasted my time for 10 minutes until a much more helpful woman employee came out. He mumbled to her that he wouldn't do the battery install.... Okay rude. Once the female employee started to help it was smooth sailing, she found the battery and even helped with the install. Needless to say I'm thankful for her and her assistance but I will NOT be going back to this establishment or recommending to my friends/family.

Shame on this location because on my last visit I brought my watch in for a battery replacement…read morelike I always do and my watch works as good as new. This was years ago and on that visit I left with a non working watch which surprised me because a battery replacement always brought it back to life. The guy who helped me came back after a few minutes and informed me that after two good batteries were tried the watch is basically junk because a new battery didn't make my watch function anymore. Well I threw it in my junk drawer and forgot about for years after buying a replacement watch, fast forward years later and my atomic watch which doesn't have a battery actually stopped working. Before I replaced my current watch I remember my old watch and thought how about a second opinion and I went to the Hales Coroners location and after 5 minutes the guy handed me my supposed junk watch working perfectly with a new battery, WTF BS is going on at this location and why would you completely lie to a customer or maybe he thought he could get my watch thinking just throw it away for me if it's junk. I'm completely on the fence about ever using this company again and just going to a jewelry store like I have done in the past. This is seriously a stain on the batteries plus brand and shame on them.

Quick service and will help you in a pinch! I came here after my wife's car was struggling after…read morenot consistently starting in cold weather. He checked the battery and gave me reasonable advice that helped me make a sound decision. I ended up replacing and the install was quick and easy. My only wish is that they honored online pricing discounts in store.

What a miserable experience. We are on the third try of replacing my screen. They don't answer…read moretheir phone give misleading info and are incompetent in their repairs. Do not use them.

Although you can clearly see it from Grandview, it's a little hard to get to if you're a city boy…read moreand not used to the ways of the strip mall suburbs. Get at it from the back side, the different store parking lots don't connect in front. It was busy here but they work through the lines quickly in spite of the fact that each customer has some very precise esoteric unusual question. I needed obsolete fluorescent bulbs that the previous owners of my house must have installed when Jimmy Carter was President. They found the last 6 in the back, let me rephrase this, in the back of the store they found the last 6 of these bulbs in existence, or at least in the state of Wisconsin. And, instead of gouging me, they charged me less than they were originally because they were a discontinued item. You can get phone and notebook computer screens replaced, all sorts of unusual batteries and light bulbs, car batteries (installed in front), it's a pretty useful place.

I came here to get a key cut for a 2020 Ford Edge. They had to order the fob - took a week to come…read morein. They called and I stopped today to get it cut. Turns out their program doesn't do 2020. Needs to get updated! So maybe you get a key maybe you don't.

I don't like a response like this: " We'd appreciate the chance to go over your concerns and…read moreappropriate solutions so please contact our Customer Care team at 1-800-677-8278." YELP generously allows businesses to respond directly and openly to reviews, so everyone has a chance to see how management responds to lukewarm reviews. My original review couldn't have been more clear, it's annoying when a business is locked up when its posted hours indicate it should be open. Nothing complicated about that. I was already frustrated that I showed up to find it was closed, now you want me to waste more time to call you and tell you again, the place was closed during open business hours? You don't need me to go over "appropriate solutions" you just need to make sure the posted hours match the times the door are unlocked. Instead of having a whole "Customer Care Team," why not move a couple members of this team to this store so it can be open when the schedule on the door says the store is open? Or does the Customer Care team just not care about that?

It's okay, but BP needs to work on their data base. I thought the extra charge for a forever…read morebattery replacement on my car key fob was a good idea when I got it, but sometimes stores can tell, other times like at this one they can't seem to figure it out. They were friendly about it, but it was a little inconvenient.

Had batteries replaced in both iPhone and iPad. now they work like new…read more At a fair price. Good job!

Long story short I took my watch out of my junk drawer after my current watch died and you ask why…read moreit was in my junk drawer well years ago the 27 st location informed me that after 2 different new batteries my watch was basically junk because a new one didn't bring my watch back to life. I decided to get a second opinion at a different location and like magic the guy brings me my watch perfectly working again after I was told by the 27 st store it's dead and a new battery won't fix it. I don't know what shadyness happened at the 27 st store but the Hales Corners store pulled off a miracle or just did there job and satisfied a walk in customer, who knows. The customer experience with the two stores are night and day for such a simple transaction. I seriously can't understand two different outcomes from two locations with one watch.

Some BPBs are company run, others are franchised. This one is a franchise so it's better and more…read morepersonable than the company stores but also isn't quite as large. I came here to get my Fiat key fob battery replaces, which is over $100 at the dealer, but only a tad over a tenth that price here. I watched part of the process and although maybe I could do it myself if I had the oddly specific tool, but probably not. I would have been in and out if I wasn't distracted by the flashlights I don't need but can't seem to resist. I recommend this place if you need need batteries or light bulbs. I suppose it's a pretty good name. Right next to a bakery to make the trip tastier.

Happy Holidays - I drop into this store frequently and always had a good experience, including this…read moretime when I was looking for a "special" gift idea for my nieces and nephews for the holidays. The staff member, Nick, not only gave me a great idea, but when they didn't have enough, he went out of his way to ensure I had them brought in from other stores to make my holiday shopping easier. Happy Holidays!

The staff was super polite on the phone and in person. They helped with my large battery recycling.read more