Better than Radnet but not by much. The open MRI. Is in a sitting position so not super comfortable with your head and hips pushed all the way back sitting completely upright. I'm on a walker had to ask staff to open doors for me. No patient / waiting room WiFi. I asked for the password and was told they don't offer WiFi. That it was my responsibility to get my own uber kinda difficult without WiFi. They gave me a number for a cab company which was no longer in business. I was then told to wait until after the helped checking in other new patients. 40 minutes later my ride arrived without any help from front office staff. And that's after paying cash for everything. I also requested documents for 2 doctors yet I only received 1 video for 1 doctor. Expert MRI said the doctors could share. Right because doctor's offices are so good at working with each other. Not trying to be dramatic but when you have customers on walkers or wheelchairs the staff should be trained better to help them. And when does a doctor's office not have WiFi. So being lied to kinda a sucked. read more

Up front in the office was very professional and helpful. Jose x ray tech professional and efficient. MRI technician was very polite, understanding as well very knowledgeable and professional. This was a very pleasant experience , I highly recommend Expert MRI read more

Everything was fine. I just think some type of headset or ear plugs should have been available. Very loud inside even open sitting MRI.

From the start til the end excellent service, place is clean , staff is very awesome. I would return . This place very well recommended I'm happy with the service xray techs awesome aswell even offered something to drink . Health n Blessings to everyone. read more

Everyone was super nice and professional, the service was fast and they care for me to make sure I was doing okay during the whole process

Everyone was very gentle, nice, and professional. I has an MRI & an X-Ray. Their office was very clean.

Front start to finish this place is amazing!! Friendly staff; compassionate and understanding of the nerves that come with a patient needing an MRI. A wonderful experience!! Thank you, ExpertMRI read more

I highly recommend the Seated OPEN MRI!! It saved me! Both of theTechs, Chris & Sinclair that did my imaging were Patient & Kind. Each of the office staff were incredibly compassionate. It's a busy office, BUT I never felt like I was just a number or rushed. Monique and Bernie out did themselves taking care of me and getting all my reports to me personally as well as my Drs. Thank you all for doing such a great job. read more

The staff was very kind and helpful , the main gal that helped me was friendly, cheerful and young, vibrant and patient . This procedure of the sit down MRI is so much better then the regular MRI's . Here you just sit down and try not to move. . They give you foam ear plugs , but I don't like sticking anything in my ears so I held mine to them , the machines are very loud . There's a tv there to watch. I just focused on God's peace & he gave me an extra portion read more

WONDERFUL! AMAZING! What a miracle this place is!!! Special shout out to Sinclair & the 2 techs w her. They were amazingly patient, kind, and professional. They made the entire thing an absolute breeze. Also major kudos to Esmeralda in scheduling. She was incredibly helpful in making this happen for me. The upright/seated front-facing MRI is a godsend for those of us who are claustrophobic!! You simply sit down and watch a movie while they do your scan. It's comfortable and you can see the techs while they do your MRI. That alone makes a big difference. They even have a fan if you need moving air on your face, which helps some people. The time flies by. I had just about given up on having a necessary scan because the horrible tube & even the "sandwich" style open machine were too terrifying. Tried them both but gave up. Why isn't EVERY mri machine in the world the seated kind?!! I'll never again freak out if I'm told I need an MRI. What a relief. Thank youuuu, Expert MRI ‼ read more

If you're apprehensive (or claustrophobic) with the MRI procedure, then ExpertMRI is the facility for you. All of the staff were very friendly and helpful -- from the individual who answered my first phone call to the technician who conducted the MRI. The process from start to finish was seamless, which really helped to set my mind at ease. I highly recommend ExpertMRI. read more

Worst MRI place I've ever been to. Dirty. Lacks communication with staff. Lady at front desk is VERY rude! Do not recommend this place at all read more

The staff did a great job, Freddy Romas the manager was very professional , technition did great work as well

Great experience. Friendly and Professional staff. Every step was explained in detail and all precautions were taken. Would definitely recommend this office. read more

The staff that performed the MRI on me is excellent and very patient. I really appreciate their patience since I have claustrophobia, they took their time to make me feel that everything was going to be okay. but those who make the appoiments are a disaster, they changed the time of my appointment without letting me know. Three different people gave me different instructions for the MRI scan. read more

I had a wonderful experience. They were so patient with me and very kind. I recommend the Riverside office and I will tell my family and friends if they ever need a MRI. read more

Very patient and professional staff. They made a very difficult procedure for me go smoothly. Highly recommended.

Expert MRI is great. I will not hesitate to use their services if needed in the future. I'm claustrophobic and they have an open stand up MRI. Great experience. read more

I had my appointment today, and honestly one of the best decision I made to choose just facility. I had my appointment few weeks ago at their Fullerton facility. Their staff was well pleasant and well attentive, however due to me being claustrophobic I wasn't able to complete my MRI (open MRI Machine), so I had to reschedule my appointment at their Riverside facility. Riverside has Fonar Upright (sitting down) machine. Other than machine being loud, it was very easy and very convenient MRI experience. Thank you to all the staff members for assisting me and guiding me through the process. read more

Unprofessional and dirty... Pee bottles and garbage all through the front. Xray tech didn't show up after waiting almost 2hrs. read more

Expert MRI is the worst and most incompetent Imaging service ever. The have failed to return $80 co pay after cancellation on August 3rd. There was a reschedule for August 13th which I have called and cancelled on two separate occasions, and they still called me today to confirm an appointment tomorrow morning. I am a disabled senior on a very low income. Expert MRI failure has caused undue stress that is having a negative impact on my mental health and well being. read more

Expert MRI Riverside is the best facility! The front office staff is amazing! Sweet, kind, empathetic, energetic, responsive! Just as are the radiology staff! Esmeralda is a highly experienced professional with an acute forte for the perfect bedside manner! As for the Open MRI! A God-send for us claustrophobics! The MRI team was AWESOME!!! So kind, empathetic, patient, supportive, attentive! They talked me through each step and when they saw my anxiety increase they rapidly responded in a gentle caring manner! My only regret is not taking each and every name down to praise them individually! I HIGHLY recommend Expert MRI Riverside for anyone who has been in any sort of accident or experienced an injury in need of imaging!! Thank you deeply from the bottom of my heart Expert MRI Riverside! read more

The best MRI experience I've had. Awesome and great for person's who suffer from claustrophobia. This is the best machine ever! Open front where you can even watch a movie while the MRI is being performed. I'd give it a10 star if I could. KUDOS to Expert MRI!!!! read more

I am very happy my doctor sent me to Expert MRI. I had multiple back surgeries and they have a open MRI machine that you sit in that made it a lot easier for me with my condition. I highly recommend this business. read more

Bad service , filthy place ,no manners I don't recommend at all Waiting time is ridiculous, bad facilities Definitely ExpertMRI on 4381 Brockton Ave in riverside just cross to the Riverside Community Hospital no good at all read more

Everyone was very courteous and friendly. Process was quick and easy. I went for an MRI and Xray and I was in and out quickly. Would definitely go back to this facility. read more

Expert MRI is one of the best MRI image centers that I have ever been to. I have been to several places. They're very polite and render their service in a professional business like way. It was a good experience for me, and I am CLOSTRIPHOBIC. Thank you, Expert MRI. read more

Very professional staff! Made everything quite comfortable.. Even while sitting in that skinny chair.

The female that I had to deal with as I was checking in was extremely rude and condescending. The rest of the staff, however, was very pleasant and helpful. read more

I just went to the Riverside location today, 5/17/20. It was nothing like any other place I went. They were nice, fast, & I could sit & watch tv in an OPEN front mri, NOTHING in my face. I will return if I need another in the future. read more

This is the best experience I've had with an MRI. I am very very very claustrophobic and this place is the way to get an MRI done. The staff was great, they were truly concerned that I was comfortable and not overwhelmed. read more

I wish I could give 0 stars awful smh... if you can go somewhere you should I was 8 mins late after driving an hour to get my 12th grader to an mri and was told I'm late so the they let someone go before us I ask what happened to the 15 minute grace period no response to that....waited almost an hour to be seen... excuse me for using the grace period to drive in traffic to get to this whole in the wall read more

On Saturday, 4/6, I went to ExpertMRI for the first time. In short, it was a wonderful experience--especially considering the fact that I am extremely claustrophobic, to the point of avoiding elevators. I had already been to three other places for an MRI, but each experience was horrible. My lawyer finally referred me to this place, and I'm so grateful that he did! At the doorway, I already started to panic, but Shahram K.T., Chris, and Nadia were a great team. They played a movie for me, were patient with my need for a break, and didn't get irritated at all when we had to repeat a section because of movement. Nadia was even kind enough to put in earplugs and sit IN the loud room in front of me so I could look at her the whole time. Lastly, what really moved me was how they treated my mother, who was very worried about me outside the imaging room. They reassured her that I'd be okay, and offered water that helped her heart calm down. Thank you so much! I couldn't have asked for a better place. They didn't have to be as nice as they were, but it made all the difference. Sending the great energy back to them! read more

Positives are that you don't have to wait too long to get an appointment and they have an open MRI machine for the claustrophobic. The schedulers I dealt with were pleasant and I like that they send you all the info to your email. Negatives are the location is a little run down, their closed MRI is located in a trailer outside of the building and both their machines look to be cheaper outdated versions. Also, don't expect any good noise cancelling headphones or music. Bare bones small earplugs that don't block the machines noise. I had two appts and all the MRI techs were nice and explained everything during the process. The worst thing was their CD burner was broken for my 2nd visit and she said not to worry, the doctor gets all the images... not. Never got sent nor was the CD burner repaired a week later when I tried to get a copy for the Dr. appt, resulting in the doctor not being able to do a complete evaluation properly. While their medical records staff was nice and tried to help, the info still never made it to the ortho office. For what I was getting charged, I expect all records to make it to the prescribing doctor in a timely manner like they advertise. read more

I live in Foothill Ranch and went out to Expert MRI branch in Riverside because they have a stand up/ sit down MRI. My appointment was 1:30 but got there around 1:pm. Reception team was welcoming and provided the forms I needed to complete. They were very helpful on questions regarding completing the forms . Once done with forms I was quickly escorted into the prep area and then into MRI room. The two young operators of the equipment were kind , polite and made me feel very comfortable throughout the process. I followed directions to not move so I didn't need any retakes and was out within the hour. I would highly recommend using Expert MRI Riverside branch as the team there and equipment were top notch. read more

I visited this imaging center as it is considered an "opening" imaging as I sometimes get claustrophobic. The techs here were very helpful. They set up a TV and fan for ventilation and to keep me distracted. The center has a window into the techs office which was also very helpful. The techs staff made themselves available and visible as this helps me overcome restlessness. They also offered me a pillow for comfort and earplugs as the clicking sounds of the MRI machine makes me uncomfortable too Lol (I know I'm a sissy). But beciase of their staff and set up I was able to get this procedure done and it was not as dreadful as it could have been. I went to another location and they left me alone in a dark room no window, no call light and unfortunately this is when I found out I was claustrophobi. I had to use a loud voice to get someone to come in and remove me at the first location. With EXPERTMRI it was the opposite experience. Thank you EXPERTMRI for understanding. Excellent Staff! read more

The Sit Down Open MRI Machine was Great! A 5 Star!! But could only give a 3 Star as They need to hire all new people to schedule appointments, except Adaline who was very professional. The rest don't follow up and make you feel like it's your fault. Lazy and unprofessional schedulers read more

This place is the best. I've been a couple of times and the consistency of great customer service is the same... great! From the front desk to the technician. They ALL made me comfortable and at ease. I love this place! My first and second MRI and it was great. Thank you, all JS read more

I needed an MRI on my knee and my Dr. scheduled me an appointment at ExpertMRI. First the front office was kind and helpful. They explained everything to me and made me feel very comfortable. I was a bit nervous about having an MRI because I do not like feeling confined. This office uses a machine that did not cover my whole body. The office staff worked hard to make me comfortable. The office was on time and very efficient. Front office staff was super nice and friendly! The location has great parking in the back of the building and is freeway close. I just want to thank them for making this a pleasant experience. read more

haven't gone yet because i couldn't even call to make an appointment as their mailbox is full and can't even leave my information for a follow up. fix it or lose patients read more