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    Riverside Advanced Imaging

    2.5 (70 reviews)
    Closed 6:00 am - 10:00 pm
    Updated 2 months ago

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    Contrast drink
    Janay S.

    my frustration and disappointment with the service I received at your facility today. I had a CT appointment scheduled for 3:00 p.m. and was instructed to arrive one hour early for paperwork and to begin drinking contrast fluids in preparation. I followed all instructions and arrived on time, only to be met with disorganization and poor communication. I received the first contrast drink as expected, but the second one was completely forgotten until I had to advocate for myself and ask the staff if I would be seen today. The staff member at the front desk responded in a condescending tone and facial expression, questioning why Am I still waiting for my appointment and why I was still there -- as if I were at fault for their delay. Very rude can you at least have the decency of basic communication informing the patient of the delay? Why does the patient have to come to you to ask poor Customer Service I get if you hit your job but don't take it out on the patients. Only after this interaction did she hand me the second drink and inform me that there would be another 30-minute wait. I finally got seen at 4:26 p.m., nearly an hour and a half after my scheduled appointment time. The Technologist was professional kind and respectful I understand there was one and she was doing her best to take care of the delay from the morning shift. That's when staff needs to step up their hospitality and inform every patient who checks in that there will be a delay and how long the wait is. The staff needs to show consideration people are taking time off from work to be seen. I heard this one lady complained how she has not been seen and her appointment was at 2 o'clock and how she had to take time off from work and I know she cannot . if you expect patients to come in and on time for their appointment, the least thing you can do is to inform them of the situation Before hand accommodate learned some basic manners and can you please keep your bathrooms clean I understand you have people coming in and out of the bathrooms because of the drinks, but you could at least check to see if the bathrooms are clean. There is urine all over the floor, There were dirty tissue papers all over the floor the paper towels all on the floor. This is unacceptable the doctor is great, but has a poor staff This experience was stressful, unprofessional, and unacceptable -- especially when dealing with medical care where timeliness, communication, and compassion should be a priority. I hope this feedback is taken seriously so no other patients are made to feel dismissed or neglected in a vulnerable moment.

    Example of what the open MRI looks like (not my photo, used from an internet search).

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    6 months ago

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    7 months ago

    They always open late. The females are dressed in pajamas. They do not greet the clients. Its a very rude environment

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    3 months ago

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    3 years ago

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    4 years ago

    My experience here was good! Had my appointment at 8 and took me in right on time. The staff was nice and helpful.

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    4 years ago

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    Ask the Community - Riverside Advanced Imaging

    Does this location do Mammograms? If not can you refer me to location that does. My mother had Breast Cancer and due to my own Medical issues recently I am behind on my…

    Thank you for your inquiry, This location does not perform mammograms. Mammograms are performed at… Read more

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    Review Highlights - Riverside Advanced Imaging

    I went in for an MRI the lady that assisted me kept me informed while I was under the machine.

    Mentioned in 10 reviews

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    I had my second baby with Family Centered Birth in October of 2021, loved it once again!…read more This time we opted for a home birth and Kate and Jenna were my midwives. They both did amazingly during my entire prenatal and postpartum timeframe. The actual birth was great too! I went into labor around 2am and they were at my house within the hour! As always, they were so encouraging and helpful during the process. There was a moment when I felt like giving up, of course by then it was too late, but even still they were so supportive! Again I say, I will definitely be calling them again next pregnancy and recommend them over and over.

    I could not have been happier with our birthing process at Family Centered Birth…read more Being this was my second pregnancy I knew all about a hospital birth and I knew what I wanted to do differently. The ladies at Family Centered Birth embodied everything I was hoping for!! They truly practice informed consent and do the research outside of social media and societal beliefs. I was recommended this midwifery by a outsider doula (that right there says a lot!) While trying to make my decision, I spent over an hour on the phone with Lisa, the office manager and Doula. We had great conversation and I immediately knew it was a great match. Office visits throughout my pregnancy were great. My 3 year old daughter and husband were able to be in the office, we never waited more then 5 minutes to be seen and they took as much time as needed answering any questions. The office is a very comfortable, Laid back atmosphere and yes, Genevieve (the midwife) and one of the student midwifes had their young, breastfeeding babies with them...I personally appreciated this culture and it never took away from my appointment. Midwifery is just that...workin mamas supporting other mamas and their babies! The hubby and I took the 5 week Hypnobirthing course that was included in our midwifery package. The class was taught by Lisa and we absolutely loved it! Keep in mind, we attended a local hospitals birthing course with our first pregnancy, we both agree this was much more valuable! When it came to delivery, Kate was our midwife. We gave her very little notice to make it to our home delivery before baby haha but she got there much faster then I expected. Kate is very calm and reserved but confident in her skill (with over 10 years experience). I was very happy to have her with us! Our son was born in the comfort of our home, in a birthing tub with my 3 year old daughter in the water with me the whole time and my hubby and mom at my side. This means a lot because we are in the middle of the Covid plandemic and hospitals barely allow the father to be present, let alone other family. We also had Lisa as our doula at the birth. She was a great resource and there for me the second I needed her! She also took the most beautiful birthing pictures that I will forever cherish!! A few weeks Postpartum I had some healing concerns. I text Kate and no questions asked, the very next morning she was at my house to check things out (we live about 1 hour away from here)...you won't find that at any doctors office!! We thank them very much, this birth was literally healing to my soul and a much quicker healing process than my previous hospital birth

    Riverside Advanced Imaging - diagnosticimaging - Updated May 2026

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