If you considering to use the walk in option for this location, forget it…read more 3-4 hrs wait, short of staffs, behind their schedule and absolutely disorganized. There is no management and no observation in this location and they are all just can't catch up with their work. Simply disaster. Avoid this place.

Nice and clean, lots of parking, low stress. Urgent care…read morenext door, all in a convenient location.

I needed to write a review, because it was from the Yelp reviews that I chose to go to Bonnie at…read moreCostal Thermography (and she's the best)! Bonnie is the best choice when you need a themogram! She is absolutely wonderful to work with and makes her clients feel comfortable. She loves her work and truly cares about your health. ... and she is double certified in thermography! She has the most up to date, top quality cameras and equipment (necessary to get the best images) She is also a perfectionist with a trained eye, to capture the very best images. These details are very important when you're needing to know what's happening inside your body. She will have you move in the tiniest way, to get the most accurate images. Some of the findings only show up at a particular angle and could have been unseen if she hadn't done this. She is truly an expert with thermal imaging! She has medical doctors review the images, not chiropractors or other "trained individuals" the reports that come back from her medical doctors are detailed, specific, and extremely insightful. When you are looking for thermal imaging as your first scan (to know if you need additional medical intervention) you need someone who you can rely on for accurate imaging! It's a combination of: - her trained eye (to see and capture the best images) - her training (double certification) and experience (to know which tiny adjustment in your body angle to capture the most accurate thermal image) - her top quality camera and equipment - her medical doctors who review the images and write the reports/findings This combination makes her the best choice! It is worth it for me to drive further distance, and pay a little more for her expertise, accurate imaging, and reporting. Health is everything, we can't live without it. For the most accurate thermal imaging and reports, go see Bonnie

Bonnie gave me a thermography scan today. I loved hearing her journey on how she became a…read morethermography technician. She is extremely knowledgeable about thermography and clearly explained what she saw in my scan. Bonnie is a very personable and caring person, I highly recommend her and her thermography service.

The good: Wave Imaging is at a convenient location. Bad:…read moreThey do not validate. While talking to employee at a call center by phone to set my appointment I was told no parking fee$ there is a parking fee. When I arrived at business I walked in office. I pased 3 employees. No one wanted to look up to help me! I went to a third employee and asked who or where do I sign in? An employee pointed back at 2 employees. I looked back and stood in front of 2 employees. To my surprise only 1 employee looked up! If this is the kind of C/S you like this is the place. This is the starting point I have not been seen yet. Will provide an update after my MRI is completed. Btw to the employees that ignored me today. Anyone would love to replace you. Jobs are scarce these days. Appreciate what you have or time to move on. What makes a company successful is Customer Service!

This is the most horrible medical facility I have ever seen…read more I recently had some abdominal pain (too much spicy foods? :) My doctor ordered an X-Ray of the abdomen with just 1 View. I went to Wave 7 times in 4 days and kept on getting the runaround without getting the X-Ray done. I made an appointment online and rushed out from work to get there and was told : "someone just took that appointment! We're going to give you another appointment now." So 3 days later, I left work early and rushed out again, to get there for them to tell me they can't do it because the technician that performs that procedure has left for the day (and I was 12 minutes early!). Then they gave me ANOTHER appointment. When I got there again this time, they told me that their machine is broken and they can't do it. It's just so unbelievable and very unprofessional. So frustrating and exhausting. On and on, they had all kinds of excuses. How could anyone run a business or a medical facility like that? They told me to try the Irvine location. I went there to find out that Irvine doesn't do it! I called their Newport Beach facility and the person that answered the phone confirmed 4 times, "yes, we do perform that procedure here. You need to get here before 4:45 pm." Like a fool, I took her words and rushed there despite heavy traffic on a Friday afternoon. Got there by 4:30 pm and their front desk person said: "I don't know who told you that but no, we don't have any technician here to perform that procedure!" I was at my wit end so I called my doctor's office asking for referral to a different radiology facility. A patient navigator suggested that I go to Memorialcare Radiology Department in San Juan Capistrano and she made the appointment for me. I wish that was done the first time around. Do not ever come to Wave Imaging facilities. They have horrible services and you can see that through all the reviews here in Yelp!

I had great experience with my imaging visit. The receptionist was super nice and courteous. After…read morecompleting my needed form, I was asked to wait till my turn. Within a few minutes just right at my scheduled appointment time, I was called in for my test. The tech explained to me what will happen so there was no surprise to me. Again the technician had great manner. I had my test done. The place was super clean. This will be all my future imaging needs.

I walked in to a very nice, clean looking office, for my 9am appointment for an MRI with contrast…read more I had scheduled this appointment a week ago and taken the morning off work. I walked up to the receptionist and an extremely unkempt-looking individual looked shocked to see me. She asked my name and what I was there for. I told her I had scheduled an appointment a week ago for an MRI with contrast of my neck. She proceeded to tell me in a slightly rude manner that there was no appointment. I told her I had spoken to someone named Jamie- turns out, she's Jamie- and had emailed her with all of the information she requested, including the date and time of the appointment. She looked in her system and could not find any of my information or any appointment for me. She also couldn't find the form that my doctor had sent over. Jamie it seems, never wrote down my appointment. I ended up having to leave and did not get an MRI. I took time off work to get this MRI. I hope the owner lets Jamie go. She's not doing the business any favors

My experience with Hoag has been deeply frustrating and has permanently damaged my trust in this…read moreorganization. What I encountered was not a simple billing mistake, but a systemic failure in transparency regarding in-network coverage, referrals, and facility-based billing that left me with unexpected and unjustified financial responsibility. Before receiving care, I took the appropriate and responsible steps to confirm that Hoag--and the specific services I was being referred for--were in network with my insurance plan. I was explicitly told that they were. At no point was I informed that certain departments, facilities, or billing entities within Hoag operate differently or could be considered out of network, despite being part of the same health system and marketed as such. Only after services were rendered did I receive bills indicating that portions of my care were processed as out-of-network, resulting in charges I never would have consented to had accurate information been disclosed in advance. This practice feels intentionally misleading. Patients should not be expected to decipher hidden distinctions between "covered" and "non-covered" facilities or billing entities within the same hospital system--especially when staff affirmatively represent that services are in network. The most concerning part is how casually this issue was handled when I raised it. Instead of accountability, I was met with deflection, contradictory explanations, and an apparent normalization of this practice. Being told after the fact that "some facilities bill differently" or that "certain providers are separate" does not excuse the failure to clearly disclose this information before care is provided. This is not informed consent; it is bait-and-switch billing. Healthcare is stressful enough without patients being put in a position where they feel financially trapped by misinformation. Hoag presents itself as a trusted, patient-centered organization, yet my experience reflected a system more focused on revenue protection than ethical transparency. To be clear: this is not about insurance complexity--this is about being told one thing, relying on that information, and then being billed another way entirely. That crosses a line. Patients deserve honesty, clarity, and full disclosure before care is rendered, not after the bill arrives. I strongly caution anyone considering care at Hoag to get everything in writing, confirm not only the provider but the specific facility and billing entity, and be prepared for the possibility that "in network" may not mean what you are told it means. I would not choose Hoag again based on this experience.

Prompt appointments. I have been going here for years for all my tests. Seen on time.read more

I was originally referred to another facility for an MRI, but after months of going back and forth…read moretrying to schedule an appointment and get insurance approval, I eventually gave up out of frustration. That's when I decided to call Opensided MRI, and I'm extremely happy that I did. From the very first call, the experience was completely different. I was able to speak with someone right away (not an outsourced call center), and they were knowledgeable, helpful, and able to answer all of my questions immediately. They also took the time to gather my doctor's orders and insurance information during that initial conversation, which made the process feel smooth and efficient. Within just a few days, my insurance was approved, and my appointment was scheduled; something that had taken months elsewhere without success. When I arrived, the facility itself was easy to find, smaller in size, and had a comfortable, welcoming feel. It was clear that patient experience is a priority. The MRI operator was excellent, very personable, patient, and willing to walk me through every step of the process while answering all of my questions. That level of care really helped put me at ease. I truly wish more medical facilities operated with the same level of efficiency, professionalism, and personal touch as Opensided MRI. I highly recommend Opensided MRI, especially if you dislike traditional MRI machines or are looking for a more comfortable, patient-focused experience. I will absolutely return if I ever need imaging services again.

first, let me say that the technician was nice and open side mri was very helpful, particularly…read moreif claustrophobic However, I waited 2 1/2 hours waiting room with no explanation no consideration of telling me how far behind they were. I also waited more than a week - several phone calls finally gave me the report. Also, for claustrophobic, I would think they would have the ability to play music without interrupting of commercials. I was very anxious about doing this MRI and then at the first three minutes a screaming commercial came on which was very unsettling. It only cost 4.99 a month For commercial free station. I'm surprised that is not offered considering most people go there because of claustrophobia.

I love this building only because I used to work here back when it was a urology office. I was…read morereminiscing about the good ol' days when I was a nurse and caring for patients at this location. I had to sit in the parking lot and stand in the building for a while. It brought back some really good memories. I am scoring with three stars. You have NO privacy when you're sitting in the waiting room. They have front office staff who call patients or MD offices, they say patient names and date of birth where everyone can hear it out in the open. Wave Imaging, really needs to put a glass barrier or something of that sort, so that their staff's voice doesn't carry over into the waiting area. That was literally our problem when I used to work in that same exact suite many years ago. The waiting room had huge scuff marks with paint missing all across one side. The suite itself is not the prettiest Wave Imaging I have ever been to. They should think about the decor or color scheme so it's not so blah in there. That said, my imaging tech was fast, courteous and friendly. He himself, gets 5 stars. The front office is another story. They were not personable at all. They just looked bored out of their minds. This interaction made my visit a bit unpleasant. Would I return? Yes. Unfortunately it's the closest location to my address.

The people who staff their call center are not knowledgeable, uncaring, and rude. They have lied…read moreto me on a few occasions, one being that, in trying to get hold of my doctor's office (for pre-approval), they stated that they had "... tried three times (once a week) and no one answered. The office was closed." The doctor's office was not closed any of these times. Call center person said that no one answered phone at doctor's office. I explained it is answered with a voicemail and you must push the correct number to speak with a human and/or leave a voicemail. Apparently, these folks just can't do that. I'm now 9 weeks out from my doctor referring me to them for an MRI. I still have not had said MRI, due to the incompetence of these people and their inability to correctly communicate with and between my doctor and insurance company.

Found this location on yelp and was surprised because of its proximity to me. Stopped in to grab…read moresome reports and was surprised to see they had MRI 1.5 machine that is a closed one. I usually do a different one, a 3T machine that is more detailed or an option of an open MRI . Those go to Irvine . For here, if you need a straightforward MRI machine and you can do a closed one then this is your place . It's a good location if you want to do something quick. Easy , free parking. Look for the sign , its building A, so you have to walk around a bit to find it. This location Has been here a few years according to the front desk and from the looks of it , not very busy. Update only does MRI not C.T at this location. Thank you for providing my reports and cds . Tip: no xrays are done here, no Ultra sounds done here, no C.Ts done here

I had an appointment for an MRI of my shoulder this past Monday…read more I thought that the front desk lady was very pleasant and polite. The technician that I had was very personable and made me feel relaxed. He clearly seemed to like his job! In contrast, this was a far, far, far cry from my experience at Saddleback Memorial (Laguna Hills) when I had to have an MRI done about 2 years ago. I will always come to this location for any imaging needs that they provide. Thanks for the very good experience! :)

First time at this location. I came in for an MRI. While the staff and technicians are friendly and…read moresuper professional, I felt like they took longer than expected. What turned into a simple 45 minute procedure, it was like an hour. I didn't feel rushed, but it felt like a long stretch of time. I understand that accuracy is incredibly important, I'm grateful that the machine wasn't a skinny and small tunnel, it was more like a donut-shaped machine. I didn't feel claustrophobic, which was a relief. My technician was kind and caring, and extremely attentive. Overall, as unpleasant as it is with an MRI, I had an okay experience. Yes, I would come back to this location. I received outstanding care. This facility was clean and functional. Strong 4 STARS!!!

My experience with Hoag has been deeply frustrating and has permanently damaged my trust in this…read moreorganization. What I encountered was not a simple billing mistake, but a systemic failure in transparency regarding in-network coverage, referrals, and facility-based billing that left me with unexpected and unjustified financial responsibility. Before receiving care, I took the appropriate and responsible steps to confirm that Hoag--and the specific services I was being referred for--were in network with my insurance plan. I was explicitly told that they were. At no point was I informed that certain departments, facilities, or billing entities within Hoag operate differently or could be considered out of network, despite being part of the same health system and marketed as such. Only after services were rendered did I receive bills indicating that portions of my care were processed as out-of-network, resulting in charges I never would have consented to had accurate information been disclosed in advance. This practice feels intentionally misleading. Patients should not be expected to decipher hidden distinctions between "covered" and "non-covered" facilities or billing entities within the same hospital system--especially when staff affirmatively represent that services are in network. The most concerning part is how casually this issue was handled when I raised it. Instead of accountability, I was met with deflection, contradictory explanations, and an apparent normalization of this practice. Being told after the fact that "some facilities bill differently" or that "certain providers are separate" does not excuse the failure to clearly disclose this information before care is provided. This is not informed consent; it is bait-and-switch billing. Healthcare is stressful enough without patients being put in a position where they feel financially trapped by misinformation. Hoag presents itself as a trusted, patient-centered organization, yet my experience reflected a system more focused on revenue protection than ethical transparency. To be clear: this is not about insurance complexity--this is about being told one thing, relying on that information, and then being billed another way entirely. That crosses a line. Patients deserve honesty, clarity, and full disclosure before care is rendered, not after the bill arrives. I strongly caution anyone considering care at Hoag to get everything in writing, confirm not only the provider but the specific facility and billing entity, and be prepared for the possibility that "in network" may not mean what you are told it means. I would not choose Hoag again based on this experience.

I had the most amazing experience at this 4D ultrasound studio! This was our very first time doing…read morea 4D ultrasound, and Melissa made it truly unforgettable. She was incredibly kind, patient, and knowledgeable. Melissa took her time showing us our baby's movements, pointing out details, and answering all of our questions without ever making us feel rushed. We left with so many beautiful pictures and even received a full video of the entire session emailed to us afterward. One of the sweetest parts was getting a teddy bear with our baby's heartbeat -- such a special keepsake we'll cherish forever! I'm so grateful for how thoughtful and welcoming the experience was from start to finish. Melissa was absolutely wonderful. Highly recommend this place to any expecting parents looking for a memorable and emotional ultrasound session!

Amazing visit confirming our twins! We were able to confirm at 6 weeks and have ease of mind.read more