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Lake Forest, CA

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Coastal Thermography

5.0 (23 reviews)

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8 years ago

So happy I came here, Bonnie is very knowledgable, explained everything and I highly recommend her!

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Review Highlights - Coastal Thermography

“After learning the benefits of thermal imaging, I decided to have a scan of my breasts completed.”

Mentioned in 3 reviews

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Quest Diagnostics - Check-in at the kiosk. Quick and easy.

Quest Diagnostics

3.1(88 reviews)
0.5 mi

My son has special needs and this is one of the very few Quest locations that I trust. We've had so…read moremany awful experiences that we are willing to drive for a good phlebotomist- this location has never let me down. We had Vanessa today and she was absolutely amazing. She got the poke on the first try and even though we needed to get several vials, she stayed patient and calm the entire time. It was one of the least stressful blood draws we've had because of her expertise.

Quest Diagnostics in Foothill Ranch is located in the Hoag Medical Building. You can enter through…read morethe Hoag Urgent Care Center doors and find them immediately to your right. This was my first visit to Quest Diagnostics in a long time. I had been going to a different lab company for the last several years since they had some long term employees that could get my veins. I was honestly a bit nervous to go to Quest and encounter someone who hadn't worked with me before. Check-ins are done at the kiosk. It's easy to do and was literally just one to two minutes at most. I had an appointment for 1:00 pm and was called back less than five minutes later. Unfortunately for me, only one of my Dr's lab orders went through their system, so I had to get bumped out of my appointment. I called the MD office for them to re-send the orders and ended up being a "walk-in" but since they weren't super busy, I was called back again after ten minutes. The phlebotomist who worked with me was, Gervon? I hope I got that right. I meant to write his name down but got side tracked. Anyway, he was great. He was progressional, and easily without hesitation, able to find a vein on me. The poke was painless. It was so fast. Gervon, filled several vials and was done before I even realized he was switching them out. I will definitely be asking for him during future visits. I was very happy from start to finish. Thank you for the pain free lab draw, Gervon. I really appreciate you.

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Quest Diagnostics - Quest is inside Hoag bldg

Quest is inside Hoag bldg

Quest Diagnostics
Quest Diagnostics

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Hoag Radiology & Imaging Services - Foothill Ranch

Hoag Radiology & Imaging Services - Foothill Ranch

3.7(3 reviews)
0.5 mi

My experience with Hoag has been deeply frustrating and has permanently damaged my trust in this…read moreorganization. What I encountered was not a simple billing mistake, but a systemic failure in transparency regarding in-network coverage, referrals, and facility-based billing that left me with unexpected and unjustified financial responsibility. Before receiving care, I took the appropriate and responsible steps to confirm that Hoag--and the specific services I was being referred for--were in network with my insurance plan. I was explicitly told that they were. At no point was I informed that certain departments, facilities, or billing entities within Hoag operate differently or could be considered out of network, despite being part of the same health system and marketed as such. Only after services were rendered did I receive bills indicating that portions of my care were processed as out-of-network, resulting in charges I never would have consented to had accurate information been disclosed in advance. This practice feels intentionally misleading. Patients should not be expected to decipher hidden distinctions between "covered" and "non-covered" facilities or billing entities within the same hospital system--especially when staff affirmatively represent that services are in network. The most concerning part is how casually this issue was handled when I raised it. Instead of accountability, I was met with deflection, contradictory explanations, and an apparent normalization of this practice. Being told after the fact that "some facilities bill differently" or that "certain providers are separate" does not excuse the failure to clearly disclose this information before care is provided. This is not informed consent; it is bait-and-switch billing. Healthcare is stressful enough without patients being put in a position where they feel financially trapped by misinformation. Hoag presents itself as a trusted, patient-centered organization, yet my experience reflected a system more focused on revenue protection than ethical transparency. To be clear: this is not about insurance complexity--this is about being told one thing, relying on that information, and then being billed another way entirely. That crosses a line. Patients deserve honesty, clarity, and full disclosure before care is rendered, not after the bill arrives. I strongly caution anyone considering care at Hoag to get everything in writing, confirm not only the provider but the specific facility and billing entity, and be prepared for the possibility that "in network" may not mean what you are told it means. I would not choose Hoag again based on this experience.

Prompt appointments. I have been going here for years for all my tests. Seen on time.read more

Phillip N Cecchini, MD - PHILLIP N CECCHINI MD.

Phillip N Cecchini, MD

3.9(14 reviews)
0.6 mi

An excellent internal medicine doctor. My husband and I have been seeing him for a few years now…read moreand we are very satisfied with his care. He is efficient, knowledgeable, caring and easy to communicate with, as well as providing us with very pertinite information. I would highly recommend Dr. Cecchini for all your health needs.

I am documenting my experience regarding continuity of care and prescription management…read more I returned to Dr. Cecchini with a detailed patient statement outlining my treatment needs. Referrals were submitted appropriately with the exception of one of them.However, when it came to maintaining an established and effective treatment plan, I encountered resistance. Despite the medication being previously approved by insurance and clinically effective, I was told I no longer qualified based on current lab values. This overlooks the fact that the improved labs are a direct result of the treatment itself. Discontinuing or blocking access under these circumstances disrupts continuity of care. Additionally, there were concerning communications indicating uncertainty about how the treatment was approved in the first place, which was inappropriate and not patient-centered. I also experienced delays due to authorization errors that required correction. Once identified, the necessary updates were not completed within the expected timeframe, further delaying care. I understand providers are managing heavy workloads and administrative burdens. However, prior authorizations and continuity of care are part of the treatment process. Patients should not have to repeatedly advocate for access to a therapy that is already working. I would strongly encourage clearer communication, accurate handling of authorizations, and a more consistent commitment to maintaining effective treatment plans.

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Phillip N Cecchini, MD
Phillip N Cecchini, MD

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CVS Pharmacy

CVS Pharmacy

1.8(13 reviews)
0.4 mi

I've been coming to this pharmacy for over a year strictly because of their staff. Like other…read morepharmacies, they are not overly friendly but they are polite, efficient, and communicative. My calls are returned within an hour. If there is an issue, they very quickly communicate with the proper parties to correct it. And, what I like most, they are honest which helps me better decide what to do. Between pharmacy regulations, medication shortages, and the fact that I'm sensitive to medication myself, there are times that I need a pharmacist who will think outside the box. Diana, the pharmacist at this location, has been very understanding and, when she can, goes beyond what I'd expect to secure the right medication/brands for me.

With my insurance card I can receive free covid test kits. I checked the store first but there…read moreweren't any kits in the aisles. I waited in line at the pharmacy to ask if they had any behind the counter and this woman with blond hair was extremely rude. I didn't get her name but when I asked my question, her reply was "you have to get a doctor's notice for it." I calmly asked my question again emphasizing "covid test kits not the a covid test." She raises her voice a lot louder and says the same thing, as if I don't understand English. I left the store b/c it's not worth continuing talking to someone with extremely poor customer service and obviously is unhappy at her job. It's very disappointing CVS employs people like her in a pharmacy whose job is to help customers, behaves this way when customers are the reason they're in business in the first place. FYI, this CVS location is known to have poor customer service. There are tons of Googles review about it. The reason I went to this store is b/c it's close to my residence and thought it would be an easy transaction. This pharmacy gets no stars.

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CVS Pharmacy
CVS Pharmacy
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Coastal Thermography - diagnosticservices - Updated November 2026

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