Love your products but lately i have been struggling to find Genteal eye gel and Systane eye gel…read more I have seared everythere. Finally found it today on Ebay. Please stock vendors appropriately.

We shall see. Management is a bit suspect and the future is up in the air. Not sure if this site…read morewill last before its bought up.

I highly recommend this Quest location. It's clean, spacious with easy parking. Definitely make…read morean appt so you don't have to wait and you'll be guaranteed to get your blood drawn. My phlebotomist Jenica was great! Efficient, skilled in getting my vein on the first poke without fishing around and puts the pt at ease. TIP: don't trust google maps! It sent me to the wrong location! This lab is located in the FHR shopping center in the Hoag building in the center with Planet Fitness and Outback Steakhouse

Great phlebotomist available here and the location is clean. However, it seems like they're always…read moreshort staff and running behind. This location starts appointments at 8:10 am but every time I've come it's still an additional 15-20 min wait. I'm not sure how the system works but it seems disorganized because people who just walked in were being seen before people who were the first and second name on the list.

I chose this location because the reviews for the office near me were really bad. I'm so glad I…read moredid! I was not able to make an appointment because of my schedule so I walked into the Towne Ctr. location. The girls at the front desk (Liz and Crystal) were very efficient, friendly and professional. I was expecting to be waiting for a long time but the girls had that office running like a well oiled machine. This will be the location I choose moving forward.

Because of the bad reviews on yelp and on line ; I was hesitant to come to this location.I found…read morethe staff on the morning I went to be very nice and professional.Crystal was great at her job,she drew my blood with no discomfort and was very fast. I am glad I ignored my reservations to come here, I had a great experience. As a side note my technician has only been employed here for three weeks so maybe things are changing for the better.

My experience with Hoag has been deeply frustrating and has permanently damaged my trust in this…read moreorganization. What I encountered was not a simple billing mistake, but a systemic failure in transparency regarding in-network coverage, referrals, and facility-based billing that left me with unexpected and unjustified financial responsibility. Before receiving care, I took the appropriate and responsible steps to confirm that Hoag--and the specific services I was being referred for--were in network with my insurance plan. I was explicitly told that they were. At no point was I informed that certain departments, facilities, or billing entities within Hoag operate differently or could be considered out of network, despite being part of the same health system and marketed as such. Only after services were rendered did I receive bills indicating that portions of my care were processed as out-of-network, resulting in charges I never would have consented to had accurate information been disclosed in advance. This practice feels intentionally misleading. Patients should not be expected to decipher hidden distinctions between "covered" and "non-covered" facilities or billing entities within the same hospital system--especially when staff affirmatively represent that services are in network. The most concerning part is how casually this issue was handled when I raised it. Instead of accountability, I was met with deflection, contradictory explanations, and an apparent normalization of this practice. Being told after the fact that "some facilities bill differently" or that "certain providers are separate" does not excuse the failure to clearly disclose this information before care is provided. This is not informed consent; it is bait-and-switch billing. Healthcare is stressful enough without patients being put in a position where they feel financially trapped by misinformation. Hoag presents itself as a trusted, patient-centered organization, yet my experience reflected a system more focused on revenue protection than ethical transparency. To be clear: this is not about insurance complexity--this is about being told one thing, relying on that information, and then being billed another way entirely. That crosses a line. Patients deserve honesty, clarity, and full disclosure before care is rendered, not after the bill arrives. I strongly caution anyone considering care at Hoag to get everything in writing, confirm not only the provider but the specific facility and billing entity, and be prepared for the possibility that "in network" may not mean what you are told it means. I would not choose Hoag again based on this experience.

Prompt appointments. I have been going here for years for all my tests. Seen on time.read more

Worst company to work with. They don't pay their phlebotomists as promised and lie to their clients…read moreabout testing, insurance etc. When the client has an issue with something there is nobody around from the lab to help. I don't blame the phlebotomists just walking out. I wouldn't stay either if I wasn't getting paid. Horrible, horrible company

Fast, Reliable, and Ethical. This is a great laboratory to get bloodwork done.read more

If you considering to use the walk in option for this location, forget it…read more 3-4 hrs wait, short of staffs, behind their schedule and absolutely disorganized. There is no management and no observation in this location and they are all just can't catch up with their work. Simply disaster. Avoid this place.

Nice and clean, lots of parking, low stress. Urgent care…read morenext door, all in a convenient location.

COVID testing, no waiting as with our group and others, there were 7 people total…read more Took longer to check in and that was very easy. Rep was very courteous, have clear instructions. We were informed it would take 48 hours for results, it took 24.

They were difficult to work with and had continued problems with medical insurance. It is very hard…read moreto get help from anyone and they don't respond

I am documenting my experience regarding continuity of care and prescription management…read more I returned to Dr. Cecchini with a detailed patient statement outlining my treatment needs. Referrals were submitted appropriately with the exception of one of them.However, when it came to maintaining an established and effective treatment plan, I encountered resistance. Despite the medication being previously approved by insurance and clinically effective, I was told I no longer qualified based on current lab values. This overlooks the fact that the improved labs are a direct result of the treatment itself. Discontinuing or blocking access under these circumstances disrupts continuity of care. Additionally, there were concerning communications indicating uncertainty about how the treatment was approved in the first place, which was inappropriate and not patient-centered. I also experienced delays due to authorization errors that required correction. Once identified, the necessary updates were not completed within the expected timeframe, further delaying care. I understand providers are managing heavy workloads and administrative burdens. However, prior authorizations and continuity of care are part of the treatment process. Patients should not have to repeatedly advocate for access to a therapy that is already working. I would strongly encourage clearer communication, accurate handling of authorizations, and a more consistent commitment to maintaining effective treatment plans.

It started off well even though the visits are thorough but unecessarily long. My husband lost his…read moresight and ability to drive last summer (after they delayed his medication and eyes hemorrhaged, I don't know if this is their fault or not but it might be). We've been drowning in appointments and care since then finding out his last eye doctor was undertreating him and looking for a new one etc. He had an appointment booked with Dr. Cecchini and I canceled it because it was one of those follow-ups of low importance compared to his eye appointment he needed instead with a new doctor that books months out. After we canceled this appointment, the office refused to refill his routine diabetic medication he's been on for years. I cycled through one after another staff member and each time I called, re-explaining the situation. Some were condescending and then acted as if I was out of line for asking for something simple. Each day I called they would say "He will call back today." Then he wouldn't. I accessed the after hours line and they were upset that I called after hours. Each time, they berated him for canceling that appointment even though he was just seen a couple months prior. They wouldn't even let me make a new appointment just to get a refill, which makes no sense. I talked to the stand-in office manager who was very nice and apologized for the craziness and promised to resolve the situation since he was just seen under the doctor's care. She didn't. After days of trying to get any response, out of desperation for my husband's health, I called the cell phone number of his I had from a year ago that I got from them. The next day, the regular manager called me back and I was excited to finally get a response so my husband could, you know, not have high blood sugar levels or risk of eye hemorrhaging (a lot to ask apparently). But instead, the only purpose of her call was to berate me for calling his cell. They still would not refill his medicine OR offer a new appointment. I was absolutely confused and switched doctors. Then the office sent a letter in the mail dropping my husband from their care because he missed the appointment (which was canceled ahead of time) and for calling his cell phone number which they gave me. They will probably respond to this message putting their own spin on what happened since the whole time they were treating me as if I was asking for an outlandish miracle. We really just wanted the diabetes medicine refill, it was so crazy!!

With my insurance card I can receive free covid test kits. I checked the store first but there…read moreweren't any kits in the aisles. I waited in line at the pharmacy to ask if they had any behind the counter and this woman with blond hair was extremely rude. I didn't get her name but when I asked my question, her reply was "you have to get a doctor's notice for it." I calmly asked my question again emphasizing "covid test kits not the a covid test." She raises her voice a lot louder and says the same thing, as if I don't understand English. I left the store b/c it's not worth continuing talking to someone with extremely poor customer service and obviously is unhappy at her job. It's very disappointing CVS employs people like her in a pharmacy whose job is to help customers, behaves this way when customers are the reason they're in business in the first place. FYI, this CVS location is known to have poor customer service. There are tons of Googles review about it. The reason I went to this store is b/c it's close to my residence and thought it would be an easy transaction. This pharmacy gets no stars.

Absolutely horrible pharmacy and store. Always long lines. Never enough people. 1 person at the…read morecheck stand and 3 will be standing around talking and not helping. never enough people in the pharmacy. Could be a line of 10 people and only one person servicing them. Never anyone to help on the floor and with all the locked items, you can wait all day for someone to help unlocking what you need. The latest, went there for a COVID test on a Friday at 5:00 PM. thought I was getting a Rapid, selected that as my option and foothill ranch came up in the results. 24 hours later, no results. Called and was told Foothill doesn't do rapid tests and they farm them out to a lab. It's now been 72 hours and Monday afternoon, still no results. Needed to know the results for work today and they are Absolutely worthless. Pharmacy knows nothing and will do nothing to help. They really don't care, just want either your's or your insurance $$$$.

Dr. Teresa Shields-Szabo, is AMAZING, very knowledgeable, very very nice person, easy to understand…read moreand very patient with me , I need some urgent test , and she did it right away at my appointment, I did my lab test with my OB doctor and she ask me to show her all the results on my cellphone . She gave me her opinion and gave me some instructions and what to do with my high cholesterol . I really recommend her more that 100% if you are looking for a family Dr . She is the one ... I love her !! Again incredible person !