My son has special needs and this is one of the very few Quest locations that I trust. We've had so many awful experiences that we are willing to drive for a good phlebotomist- this location has never let me down. We had Vanessa today and she was absolutely amazing. She got the poke on the first try and even though we needed to get several vials, she stayed patient and calm the entire time. It was one of the least stressful blood draws we've had because of her expertise. read more

Quest Diagnostics in Foothill Ranch is located in the Hoag Medical Building. You can enter through the Hoag Urgent Care Center doors and find them immediately to your right. This was my first visit to Quest Diagnostics in a long time. I had been going to a different lab company for the last several years since they had some long term employees that could get my veins. I was honestly a bit nervous to go to Quest and encounter someone who hadn't worked with me before. Check-ins are done at the kiosk. It's easy to do and was literally just one to two minutes at most. I had an appointment for 1:00 pm and was called back less than five minutes later. Unfortunately for me, only one of my Dr's lab orders went through their system, so I had to get bumped out of my appointment. I called the MD office for them to re-send the orders and ended up being a "walk-in" but since they weren't super busy, I was called back again after ten minutes. The phlebotomist who worked with me was, Gervon? I hope I got that right. I meant to write his name down but got side tracked. Anyway, he was great. He was progressional, and easily without hesitation, able to find a vein on me. The poke was painless. It was so fast. Gervon, filled several vials and was done before I even realized he was switching them out. I will definitely be asking for him during future visits. I was very happy from start to finish. Thank you for the pain free lab draw, Gervon. I really appreciate you. read more

Quest Diagnostics - Check-in at the kiosk. Quick and easy. - Laboratory Testing Near Me - Lake Forest, California

I came here for my bloodwork. Gerzon helped me. He did a great job. Overall the facility is clean and the service here is on point.

LOVE this location and the ladies who work here. Sylvia assisted me today and she was awesome. Quick service. I never wait more than 10 mins with an appointment. read more

Wow! Arrived at 4:20 as a standby patient because I missed my 330 scheduled appointment due to traffic. Checked in and sat in the lobby for 20 minutes with my name on the screen as the only standby patient. At 4:40 a staff member came out to leave for the day and said sorry we're closed. Maybe the kiosks should shut down if you're no longer taking patients for the day. This wasted 20 minutes of time for no good reason. How hard is it to put up a closed sign or shut the kiosk down. I guess that's what you get when you take people out of the check in process and rely on computers alone. Guess I will go somewhere else next week. Thanks for nothing Quest. read more

I highly recommend this Quest location. It's clean, spacious with easy parking. Definitely make an appt so you don't have to wait and you'll be guaranteed to get your blood drawn. My phlebotomist Jenica was great! Efficient, skilled in getting my vein on the first poke without fishing around and puts the pt at ease. TIP: don't trust google maps! It sent me to the wrong location! This lab is located in the FHR shopping center in the Hoag building in the center with Planet Fitness and Outback Steakhouse read more

Quest Diagnostics - Quest is inside Hoag bldg - Laboratory Testing Near Me - Lake Forest, California

Great phlebotomist available here and the location is clean. However, it seems like they're always short staff and running behind. This location starts appointments at 8:10 am but every time I've come it's still an additional 15-20 min wait. I'm not sure how the system works but it seems disorganized because people who just walked in were being seen before people who were the first and second name on the list. read more

Another horrible experience my wife made an appointment. Confirm that the Dr. sent the order She gets to quest lab, nothing they have absolutely nothing. Worst lab, go anywhere but here. read more

After being here quite a few times, I can confidently say this is my favorite Quest location even though there's a closer one near my home. I found myself having to come here without an appointment, and even though they were completely booked with no availabilities, they were able to squeeze me in relatively quickly (I signed in as a walk-in). I even have a favorite phlebotomist here: Vanessa! She is beyond kind and accommodating! I truly can't say enough great things about her. And lucky for me, I usually end up getting her! The space is clean and quiet, and there are ample seats. And unlike other locations, both kiosks here actually work. :) read more

The customer service is horrible here. No one to ask questions until they come out for the next person on the assembly line. The check in kiosk is terrible too. If there isn't a human there to check people in, at least make it usable. Wouldn't read the QR code from printed form or I phone. Same for lady checking in next to me. When it was my turn the guy came out to call my name. I'm right at the doorway and he was gonna call the next person as I'm walking up. The guy was supposed to fill out paperwork for the next test and just handed me the paperwork and that was it. Had to call Quest corp to get it figured out. read more

I will start by saying I'm a hard stick, my veins are small and like to hide. Blood draws can be traumatic for me if they cant find my vein. I ended up at Quest after my Doctor's office couldnt find my vein after a poke in each arm, so probably needless to say, I was nervous to go for my blood draw today. However, it turned out to be a good experience! My phlebotomist was Jenica and she did a great job! I let her know I was a hard stick and asked for heat packs. She put heat packs on both arms and was able to easily find my vein. Definitely ask for a heat pack if youre a hard stick and ask for Jenica! read more

I need to get my blood drawn and Vanessa always does a fantastic job! She can find my vein easily - when other providers can't. She's also quick and efficient. I am in-and-out in less than 10 minutes when she is the one who does the service. I am also happy with the staffing change. The lab is running smoothly, with less wait time compared to before. I am so pleased with this positive change! read more

Haven't received a link for survey but I wanted to post here because I had such a great experience with my phlebotomist today. Josie was incredibly gentle, patient, and professional from start to finish. I usually get nervous with blood draws, but she made me feel completely at ease and talked me through every step. I barely even felt the needle! Her friendly attitude and attention to detail really stood out. If you're looking for someone who truly knows what they're doing and treats you with care, she's the one. Highly recommend! read more

Lady with glasses is rude she thinks shes a dr telling everyone what to do. She gives you no information. They use cheap masking tape that doesn't even stick to your arm read more

Staff members said my lab paper work was not in system so refused me but I called Dr office right after they said that was funny because they show it on their end that it was feel like they just didn't want to do the test because it is a test that takes a little longer read more

This review is regarding their online app. This new verification system (to obtain lab results) is the absolute worst! I tried four times & it didn't work. You can't talk to a live person, only the crappy virtual assistant! read more

Just had a worst experience ever. The walk-in process is a joke. Walked-in this morning at around 8:15am when the facility opens at 8:00am. There was a couple walk-ins ahead of me and a few people with appointments, so I decided to wait since the next scheduled appointment was over a week out. One by one they were taking the walk-ins and I was next in line but waited over 3hrs and had to leave without getting serviced. When I asked the personnel when I'll be seen since I'm the next walk-in they stated that they would need to service the people with appointments first and wasn't able to give me any information except to make an appointment. I understand walk-ins are taken after individuals with appointments but over 3hr wait just to get blood drawn is absurd. I feel that they could have been a bit more understanding and considerate of people waiting for a long time and try to squeeze in people for a 5min blood drawn. read more

This location was nice and clean (likely because it was brand new). It was also a convenient location for me. I had an appointment and arrived 10 minutes before the appointment. There was no person at the check in station, but there was an iPad that I spotted later to check in. Checking in wasn't that hard, but I can see it being more of a struggle for the older folks that aren't as well versed as using technology. I do think it would probably be more obvious that the iPad was for check ins if it was located near the check in area. Anyways, the staff here were pretty nice, but they're clearly overworked and understaffed. The waiting room was obviously packed and the TV clearly showed just how overworked they are. Needless to say, they do fall behind on their appointment times, which I'm not a big fan of. As the TV showed while I waited to be seen, 1 person was waiting to be helped with TWENTY FOUR people with appointments coming up within the next hour. They really need to overhaul their appointment system as they're clearly booking more appointments than they can handle. read more

Quest Diagnostics - Laboratory Testing Near Me - Lake Forest, California

Worst service!!! How do you make your appointments wait and wait and wait and wait. Then tell the patients with appointments "we are busy and we have to take our lunches and we are short handed today". It's 11:30 am and my appointment hasn't been taken care of and I have been waiting. Your system should take people in as they check in for their appointments so they're not waiting for hours and hours. Also no one should be taking their lunch together and spread out your employees lunches so they can service patients of your short handed. This is unacceptable and will not be tolerated by no one. Your CEO will hear about this and we cannot be treated this way. read more

I checked in 15 mins early to my appointment wasn't seen until 50 minutes after my appointment time. And once I was finally seen by somebody, the person administering the test has to move the needle around in my arm four different times to find the vein and I'm not somebody who's overweight, literally have visible abs and my veins clearly show. Absolutely ridiculous. How hard is it to take to put a needle into someone's arm when it's all you do for 8 hours a day??? read more

Do not come here!!! No communication. Unfriendly and unkind staff here today 3/31/2025. Such a horrible experience. They let you go on stand by list and pop out after I have been waiting 40 minutes saying they are not taking stand by appointments today. Unacceptable. One star is being kind. read more

I have some test and to I should be fasting to do do those tests. I came to this lab yesterday as a walk in and registered and waiting for long time and they didn't take me, l had to leave because I was fasting and didn't feel alright. I went in line as I was told and made an appointment for Next day, for 11:30 an , they called me in at 11:50 I'm 72 years old and I can't stay fasting until 12 , 12'30 pm. The nurse said they are short handed but in the back there are 4 nurses standing and socializing.. when in waiting room six people are behind their appointment time, and one patent left without being seen because he had to go to work.. read more

I don't even know how Quest is in business. Their customer service is horrible. I dropped off a test Monday of last week. Waited 7 days no results. Had to get the prescribing dr to call to find out they didn't officially receive the test until Wednesday. What did they do for two days? Did they keep it refrigerated as required? read more

Normally nice people. Understaffed like most places. Just saw the rudest person I've ever met in the service industry. You can't miss her - short red and orange hair. read more

Nice clean new facility in Hoag building. Wait time long, but super kind ladies with a great draw. Thank you ladies.

Damaged my nerve in my arm. I feel immense burning in my arm and my brain. I passed out on the street and the Philippino lady there destroyed my nerve. Be careful. read more

Staff can be rude, slow, and never on time with appointments. I would use a different location.

I am so upset. I have to do a difficult collection process and turn it in within the hour or the sample starts to degrade and give a false negative. They refused to take the sample when my husband checked me in and talked to the tech about giving it to them. I am so upset because I don't want a false negative. And I'm concerned because we need the results asap !!! Very unprofessional read more

I went to Quest Diagnostics in Lake forest today for blood test. Vanessa is so kind and professional. Her smile and kindness made my day. I'd like to highly recommend here. read more

Located inside the Hoag facility, this Quest is probably the nicest one you'll ever walk into (unlike most Quests that feel like a DMV office or prison camp). Upon entering the front doors of the Hoag Health Center, veer all the way to the right and you'll find yourself in the Quest Diagnostics office where you will find a reception desk and self check-in kiosks. Take a seat in the modern, comfortable waiting area and watch your name & waiting time appear on the wall monitor. You can make an appointment to make certain your bloodwork is done quickly or you can walk in. On the weekday morning I came the walk-in wait time was only 5 minutes. The phlebotomists are friendly and good at their jobs. I have difficult veins to find and yet my phlebotomist drew blood quicker than any I've ever encountered. She was obviously very experienced. It was painless and no bruising. They also have very clean and spacious restrooms if you find yourself needing to give a urine sample. If you live anywhere in the area you'll be thankful to choose this Quest location for your blood draw. read more

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Incredibly caring women work here. Special thanks to Wendy and Jenica for taking care of me today. Their patience and skill were much appreciated by me. read more

I came in with an appointment for a blood draw and was greeted by a lady w/ pinkish orange hair, Kathy. It was okay at first. Until she said your bill for today's blood draw is $400+. I was shocked and very upset. I had the same insurance for the past 15 years. She asked for my information again to confirm. Mind you I had already scanned my DL & Ins card at check in. Then she showed me the bill was in fact $400+. What I saw was someone else's information, PCP, address. Clearly she was wrong. She kept telling me "don't be upset!" She's so rude! I was not happy, almost made a scene and about to walk out. Then comes Arlene who saves the day! Nice lady. Explained the error on their part and took accountability. The bill came out to be $53 and blood draw went smoothly, no issues like every other person I've encountered here. If you come here, be aware of the bad customer service and rude staff. read more

Amazing went well very nice pepole they care about your comfort while going through tests or blood work or taken . I recommend them I am very fearful of needles but they made me feel very good . I had no fear while they took blood . That you to quest ! read more

Just wanted to leave a quick 5 star review and also express my gratitude to the two ladies that drew my blood this afternoon. I dread these appointments and the two Quest employees that helped me today were so sweet and empathetic. They made it as smooth and comfortable as possible. I also would like to say how quickly I was in and out, there was no wait at all. The facility was clean and my experience today was super efficient. Thank you to Cindy and I'm not sure of the other woman's name. Your kindness is appreciated. read more

The phlebotomist are generally fine, I like the results app but I like NOTHING else about this company. Every time I have tried to reach anyone in person there is absolutely no one. There is never anyone manning the front desk, it is completely empty everytime and at all hours. The phone line only tells you to go to the website after being on hold. So if your answer cannot be found on the website you are s*** out of luck. If there is even a slight deviation from a perfect process of getting a lab order to the results (like you know, from human error???) you'll waste hours trying to sort it out if you ever do. This whole company seems to only want machines as patients or working for them. I hate them SO much. read more

Lost my sample. Literally spoke to someone and they got it, then I left and my results never came in. I asked my dr what happened and they had to question quest to find out that they had lost my sample. Now I have to take time out and go again. Everything was provided in the bag, my name, my information, the sample itself. Where did it go? How can they lose samples? Is there no oversight? read more

Nina was amazing and patient with me!!! I am super scared of getting my blood drawn but she did it with ease. Thank you.

I had a positive experience at Quest Diagnostics (Foothill Ranch) this morning. Vanessa V. was very pleasant and comforting. She made sure to ask me if I'm doing okay. I mentioned that Phlebotomists in the past have had a hard time finding the vein, but she found one right away. She was very careful when she reloaded each of the 5 vials. I also go to the Hoag Health Center beside it. The whole Foothill Ranch building is very clean and easy to find parking. read more

This Quest in particular never disappoints. As somebody who hates their blood being drawn (but unfortunately has to have it done often) I always get nervous and panic beforehand. Each time I come here, the staff are always great at talking me through it and distracting me while the process is being done. The quality of care is above and beyond what I would have expected, and I never leave with any bruising or marks like some other facilites. 100% recommend! read more

Fast and painless to get my blood drawn today. Rachel was amazing!! Super sweet, caring and thoughtful! I wish I could get her every time I needed my blood drawn! read more