I called based on reviews. Wasn't offered a consultation appointment. So I scheduled a full appointment. The day before my appointment, I received a text message with an address that was not listed on their website. Should have seen that as a red flag. My husband already didn't like that the place listed as the birthing center was a house in a residential area with no business sign.
I kept my appointment as it was a family chiropractic office and was told that would be part of the prenatal care. When I arrived, the business sign said closed but I went in, mask on, and found myself face to face with a couple, a baby, and someone I assumed to be the midwife. I quickly realized I was walking in on someone's prenatal appointment . I was greeted by a unkempt young woman, Genevieve, and told to take a seat while she continued visiting with the other pregnant woman and her partner, none had masks on.
Moments later, the couple left, leaving me to realize the baby crawling around in the floor belonged to the midwife.
I began visiting with Genevieve and noted that no efforts to disinfect between appointments was made. She then said they would like a selfie of me for their patient records and handed me the iPad she was holding. Normally, not a problem, but seeing that we are still in the middle of a pandemic, I reluctantly obliged removing my own mask. She asked me standard questions and handed me a referral to have my blood drawn and asked me to pee in a cup. All this taking place in under 20 mins. Upon returning from the bathroom, I noted she had given her baby her car keys to play with and chew on. Again, to each their own, but I couldn't shake the thought of those keys being handled after shopping carts and door handles in public places with COVID-19 still lurking.
Genevieve asked me if I had any questions so I began asking about the "birthing center" with no business signage. She informed me for the peace of mind of their neighbors, they felt it best to not see patients there during this time. She continued to tell me that they would soon have their own office in the same complex of the office we were meeting in.
The midwife informed me the last thing to do was collect the $1500. I handed it over and left feeling like the whole appointment felt very unplanned and unprofessional. I was told that Lisa would contact me to schedule my follow up visit.
3 days went by and I finally text her to schedule the next appointment hoping it would be with Kate as most the reviews were about her. I told her I needed to talk as I had concerns and said I could call her. I explained that I believe it's best to ask for more information when things don't quite add up and she was appreciative. I asked her what precautions they normally take during this time of the pandemic. She said, "We like to keep some normalcy during this time and WE DO NOT REQUIRE MASKS, NOR DO WE WEAR THEM." Normally, she is also present and disinfecting between patients and they try not to overlap patients if at all possible. They also ask if anyone is experiencing symptoms to not keep their appointment. No one asked me if I had symptoms before my appointment.
I appreciated how reassuring Lisa was in answering my questions but at the end of the conversation I still didn't agree with the fact that masks are required in the state of California for everyone's safety but they were willing to look the other way for the sake of "normalcy".
My husband called Lisa the next day to let her know we weren't going to keep our appointment and she informed us that since Genevieve didn't draw blood as normal protocol calls for, no services were rendered and we would be refunded. We received a letter later in the week to inform us that it was out of their kindness they were issuing us a check for $500. In the end, potentially exposing myself to COVID-19 and peeing in a cup cost me $1000.
Truth be told, I do accept that there were red flags that I didn't yield to. What can I say, we are all in uncharted waters during this time of the pandemic. Not knowing fully how to respond to these situations and hoping that there is a reasonable explanation or at least giving them a chance to make things right, I felt I owed it to next mama to know my experience. read more