Is it possible to get someone competent in their own promotions that can work here. I've come in…read moretwice. They have no idea what going on. Guys, looking for an upgrade, call T-Mobile and do it over the phone not here.

From the moment I walked in, the customer service was exceptional. The staff was friendly, patient,…read moreand highly professional. They explained everything clearly, answered all my questions, and helped me choose the perfect plan for my needs.

I would like to take a moment to recognize the excellent service I consistently receive from Nazir…read moreMalik at BrandsMart (Kendall Drive). From day one, Nazir has demonstrated a level of professionalism, dedication, and customer care that is hard to find nowadays. He is always willing to help with a great attitude, treating every customer with respect and kindness. What truly sets him apart is his willingness to go above and beyond expectations. On several occasions, he has made himself available even outside of his working hours, responding to calls or messages and ensuring that any situation is handled in the best possible way. Regardless of whether the inquiry falls within his department, he always finds a way to assist. He is, without a doubt, a true salesperson in every sense of the word--the kind that is rarely seen today. Nazir Malik is a great asset to BrandsMart. I highly recommend him 100%. Quiero tomar un momento para reconocer el excelente servicio que siempre recibo de Nazir Malik en BrandsMart (Kendall Drive). Desde el primer día, Nazir ha demostrado un nivel de profesionalismo, dedicación y atención al cliente que es difícil de encontrar hoy en día. Siempre está dispuesto a ayudar con la mejor actitud, tratando a cada cliente con respeto y amabilidad. Lo que realmente lo distingue es que va más allá de lo esperado: en varias ocasiones ha estado disponible incluso fuera de su horario laboral, respondiendo llamadas o mensajes y asegurándose de que cualquier situación se resuelva de la mejor manera. No importa si la consulta no es directamente de su departamento, él siempre busca la forma de ayudar. Es, sin duda, un verdadero vendedor en todo el sentido de la palabra, de los que ya casi no se ven. Nazir Malik es un gran activo para BrandsMart. Lo recomiendo 100%.

I am reviewing ONE person with five stars, and that's Melissa Torrens from customer service. I had…read morea very difficult time getting a new washer delivered after my warrantied one broke, and Melissa saw the process through and made sure everything went smoothly. My washer broke a few weeks ago, and I got a return goods authorization from the manufacturer after they couldn't fix it. Unfortunately, I had to come into the store to get it exchanged. I was initially annoyed, but when I walked into the store, Melissa immediately came over and had me send everything to her email so she could take care of it. She told me what to do and who to see so I could get everything finalized. Then on the day of the delivery... nothing! I call the store and get transferred SEVEN times. Everyone is passing the call around trying not to make it their problem. That is, until Melissa gets on the phone. I explain my issue and she immediately remembers me and says she'll find out what happened. She calls back and lets me know they gave me the wrong date. And to expect it the next day. Next day comes and goes. I call back and ask to speak to Melissa specifically. She apologizes and says she will personally reschedule the delivery this time. She sends the confirmation and assures me it will go through. And it did, the delivery went smoothly. In a store where everyone seemed anxious to pass my issue onto the next person, Melissa took ownership of the process and ensured a smooth delivery. I'd ask for her if I had any issues again. TLDR: Melissa Torrens from customer service is the person you want helping you if something goes wrong.

Passed by this store after having a coffee at Starbucks next door. The store is very nice. Super…read moreclean, the staff is always smiling and friendly. The associate helped me find a new device and some really nice accessories for it. Found my new place for my AT&T needs and Direct TV.

Horrible service. The regional manager Bryan was pretty inattentive. His method of helping was…read morecalling 611, putting the phone in speaker and walking away. The remainder of the staff (his employees) followed suit.

Super attentive and friendly service. Shop was busy and I still felt very welcome and comfortable…read more Repaired everything quickly with a fair price. Thank you.

excellent work had issues with my iPhone XR battery was no good after no more than 30 minute the…read morephone is good as new

I came in to check on a iphone 8plus that was dead. Wasn't sure what was wrong with it…read more Augusto was very patient and very helpful! He was able to resolve my iPhone issues. I would recommend that you ask for any of the staff that work at this kendall location. The service was quick and effortless. They not only fix phones; but also computers, game stations and more. If you need accessories they also have some available. They work with Assurion and their replacement parts are Apple certified. Will definitely be going back!

They charged me $250 on a friday to fix my phone and literally by Tuesday, the glass was broken on…read moreall corners. They refused to fix it. They told me it had a 30 day warranty but then said that there is no way to prove that it was a damaged product or not so the warranty did not cover it. Horrible service and horrible products.

The guy with the pony tail He never wanted to attend to me and always looked at me with a bad face…read morePlease if you are going to go to serve people like that for that you don't even go to work none of the workers who were in the store on 10/03/26 at 3:00 wanted to serve me Please fire them all

Today I took my computer in for service after making an appointment with Geek Squad. I had…read morepurchased 3year coverage for my computer with the intent to hopefully not need. Unfortunately the time came where the service was needed and this is what brought me back to bestbuy Kendall. After speaking with one of the geek squad associates I asked about my warranty that was expiring. I inquired if I can extend it since it ended up being the last day of service.... Or so I thought. I was met with the Geek Squad manager Desmond who greeted my wife and I with the intent to help his customers the best that he could. Desmond took his time in helping us with our issue and we will be forever greatful for his help and insight. Thank you Desmond for putting customers first. We are happy with our purchase and the quality care we received from him and his team. Thank you to Emilio as well for the help in selecting the right computer for our needs.

This Verizon store is a breath of fresh air! We worked with Matt, who we now call the phone…read morewhisperer and a definite super hero. We had spent the past 3 days trying to resolve issues caused by a Verizon Franchise. Matt came to the rescue. He was able to have my son's old phone number moved to his new iphone, which he had purchased from the local Apple Store. He additionally resolved billing issues created two days earlier when my son had purchased a new iphone through a Verizon franchise and was given a defective device. Inappropriate charges were added to my son's bill when the phone was return to that dealer. When we left this Verizon Corporate Store, my son indicated that a weight had been lifted off his chest, and he was finally able to enjoy his new device. This store in now our go-to location!

Verizon Wireless devastated my family. On May 25, 2025, I was told by multiple Verizon agents that…read moremy account was in good standing and to disregard a disconnection warning I received. I was paid in full, on autopay, and had no missed payments. I believed them. On May 26, Verizon terminated all of my lines--without warning. That included the line of my 75-year-old father, a retired public school special education teacher, who had just ported his number over from Optimum six days prior. That number was tied to all of his doctors and medical contacts. He had just undergone knee replacement surgery. He now had no phone, no way to call 911, no way to reach me or any of our family. My parents are not tech-savvy. They don't have backup phones or spare money. My father has high blood pressure and diabetes. Verizon left him completely cut off. And when I tried to fix it? They refused to release our numbers. They refused to provide a transfer PIN. This directly violates FCC law (47 CFR § 52.35). One rep even told me I might be blocked from calling if I kept asking for help. I spent over 20 hours on the phone with Verizon. I visited stores. I messaged them on every platform. They told me they couldn't access my records, my chats, or help me. I had to open a brand-new plan with T-Mobile just so I could start calling for help again. My parents and I were forced to accept random new numbers. Our identities and medical links were severed. Verizon even sent me a $5,898.13 bill after they terminated my service. I was billed for phones and service they made unusable. This is not just customer service failure--it's elder abuse, deception, and total corporate negligence. I have documentation, screenshots, and evidence. I just want my parents to be safe and connected again. Verizon failed us in every way imaginable.