We did Butcher Shop and it was an overwhelmingly disappointing experience on every possible level. The staff were unenthused and just boredly rattling off a script about the rules and setting of the room. The reset was sloppy-- we walked in and one of the locks was undone and sitting on top of a prop in plain sight! I suppose it saved us from solving that clue but just shows how much the staff don't care. We needed hints and the girl helping us just stood there, sllloowwwwlyy repeating what we had solved, and basically wasting our time and money by not giving us help. All I could do was watch the clock ticking by while she stood there. The room itself was all locks and codes, no cool mechanics, nothing special at all. It would have been fine if this was the only escape room in the all the lower mainland but with all the competition around, these guys have to step up their game. It just felt like once they got your money they didn't care if you had fun, like our game experience was only an afterthought. By far, the worst escape room of the dozen I've played around the city and me and my group of friends are now hesitant about trying anything else from the Exit franchise. Definitely get the Groupon if you don't want to feel like you wasted your money, like we all did the second we stepped out of Exit West Broadway. read more

Their butcher shop room is by far the most difficult escape room I have ever done, but so much fun. The puzzles were awesomely difficult, and their new checkpoint feature is the best thing ever. I think I may have gotten my parents hooked! Yay! Their candy coaster room is an awesome one to do with kids, did that one and Transylvania with my 8 year old and had a blast. The staff has always been really awesome and friendly. read more

Let me start off by saying, I'm addicted to escape games. I've tried almost all the rooms in vancouver, and all the locations (my friends and I have also escaped from most of them). I've done them in Calgary, Edmonton, Las Vegas, and I'll probably do them where ever I travel in the future. I've tried some good and bad. Most all locations have good and bad. Unfortunately, there was only 2 good things about this location (on Broadway) 1) I could walk in, cause there were no bookings 2) they had peppermint patties and chocolates Me and my friends went and did the hardest room. When we play we always start off with the hardest room and work backwards to the easiest. The staff was not knowledgable from the very beginning, struggled to print our receipt. They struggled with the story - and by struggled, I mean this is what they said "the story will reveal itself as you play". I totally get it, but common, a little background would have been nice. The room wasn't set-up properly from the get-go. The first "puzzle" made NO sense whats so ever, and i've seen some pretty wayward puzzles before. And we spent more time receiving hints from confused employees than playing the game. When we asked for our first hint this is what the employee said "I can't remember how i explain this to the last group so it made sense." I understand they are relatively new, but your staff need to shadow the owners/story creators more before they are unleashed if they want to be successful. I will say there was one girl that was knowledgable and helped us, also gave us an extra 15mins because of their mix up with one of the clue boxes. She was fine, sad to say she wasn't the person we dealt with the whole time. Disappointed to hear that the Richmond location had set up everything for them, including puzzles. Makes me question the quality of the puzzles in their other franchise locations. It also makes me very wary to try their other franchise locations that are open/opening. Bottom line, I'm very disappointed and would NEVER book another appointment at E-Exit broadway and i would DEF suggest other places to anyone that asked. This location would be in my bottom 2 for sure. read more

My wife and I enjoyed the experience. However, as a 1st timer, more time should be taken to explain the process of trying to solves those locks in a specific order; not at random as I tried to do. It's not that obvious to a first timer. Obviously we failed but enjoyed our time. We'll go again. Great teamwork building. Claude read more

The first escape rooms I ever tried were at the E-Exit location in Richmond. I've since been to to a number of other escape rooms around the Lower Mainland, Toronto, and Edmonton, though I still hold a bit of a soft spot for E-Exit so I was curious to try the rooms at the new Broadway location. My friends and I tried the Transylvania-themed room. They wear their 1% success rate with pride, so it's hard to fault them for being too hard, but I found the "a-ha!" moments few and far between. It felt nearly unsolvable without liberal use of hints. In our final few minutes, we burst into a new room and gazed in awe at all the new puzzles, though of course ran out of time. They have a system in place where we can pick off where we left off within 2 weeks at 50% admission and another 45 minutes & two hints. So we came back for a second attempt, though struggled nearly as badly the second time. The leaps in logic for some puzzles seemed a bit far-fetched and even with the hints, we often needed to be explicitly told what to do. So through a combined 90 minutes and 4 hints, we barely made it to the last puzzle. We were on the right track for what we needed to do, but though we missed some details and in the final minutes, tried brute force guessing the final code. I think they opened the last door for us out of pity, a hollow victory. I think my dis-satisfaction this time around was after having had such a great experience last weekend at a different company's escape room, where it was challenging but we weren't hitting a brick wall every few minutes. Also, the other place was completely well-lit, instead of having your team fumbling around in the dark with more people than lanterns. Having dealt with this situation at two other E-Exit rooms, it feels like lantern management detracts from the puzzle-solving, adding an artificial layer of challenge. It was novel at first, but I think I'm over dark escape rooms. All that said, there were a few clever puzzles that stood out. The staff there are friendly and the set decoration seemed an improvement over the Richmond location (from when they first opened a few years ago). I feel it's important to have a variety of themes and difficulties across all across all the city's escape rooms, so I'm definitely willing to give one of their other rooms a shot (maybe the "easiest" one). read more

just did the candy coaster yesterday with the family ( 2 adults and 3 kids - 11,10 and 8) and we had a great time, very good start for escape room for kids, friendly staff and good value. read more

Super fun activity! Loved the Transylvania room. Some of the "codes" are a bit wonky or hard to read, but love the magnetized puzzles and all the puzzles in general. Very well outfitted - great props, well-decorated rooms, eerie music. Fun, fun, fun!! read more

Had an awesome experience here. I've been to the original Exit location in Richmond, and have done 3 rooms there, but I actually prefer this location! A friend and I did the Illusions room, which is the easiest of the 4, as it was just the two of us. The decor is somewhat simplistic and underwhelming, but that didn't matter too much to me because of the quality of the puzzles. I've done some rooms that rely far too heavily on combination locks. There are a good deal of puzzles that are electronic and require you to think outside of the box, and I appreciated that. Also, they went above and beyond for me. I went for my birthday mid-week, and my partner was unable to join us.. however, he sneakily had stopped by and dropped off a card and a small gift for me, and the staff hid it in the room for me to find, which was such a great surprise. In the end, with just the two of us (and with a good few minutes being distracted by my surprise gift!) and using only one clue, we escaped with 4 seconds left on the clock! Most satisfying escape yet. If you go with a group of 6, you have no excuse to not escape! These rooms are not impossible or a trap to get you to come back again to finish it. Just get creative. Try things even if it might not be right and you may stumble upon the right answers inadvertently. Thanks guys, we'll definitely be back again with our winners' coupons. ;) read more

My group tried the Transylvania room, and there was plenty to like about the experience. Several of the puzzles posed just the right level of challenge. Additionally, some of the locks required you to do something unconventional to open them (i.e., more than just entering a combination or inserting a key), so the inventiveness occasionally impressed us. The staff members were also professional and helpful. That said, there were a few things that weren't so great. My group of four received two lanterns to navigate the otherwise entirely dark series of rooms, which somewhat annoyingly constrained our ability to explore our surroundings. Moreover, a few of the puzzles just didn't seem like they could be solved without a hint--partly because of the leaps of logic they required us to make, and partly because the physical construction needed improvement. But hey, too hard is better than too easy. Overall, there are worse ways to spend $25. I'd totally come back for another go in the future. read more

I've been to quite a few escape rooms in the lower mainland and this one was very well done. The clues made you think and the room was well set up. For the most part the staff were very friendly, with the exception of one lady. I went with 5 other people and we all agreed that she completely ruined the experience, she was not helpful with our hints and was extremely rude to us. I would recommend going to a different location because of her but exit escape rooms are definitely worth the price! read more

I was super happy with EXIT's Candy Coaster escape room. The puzzles weren't too challenging and I think it would be great to bring kids. I will definitely be returning to try out one of their other rooms! read more

We had a fantastic experience at EXIT West Broadway. We'd been to the Richmond location before, but I'd say the staff were much friendlier and went above and beyond with the whole experience. They even wrote us a nice note card for our anniversary. I would highly recommend this location and the CSI butcher room. read more

First time and first escape game experience . Had a great time only thing that might stop my partner and I from going back is we found our selfs needing some help and every time we had a staff member come into the room or when we talked to them on the microphone they made us feel that we were being talked down to and they didn't seem nice about when we were needing assistance. Also they said to wave at the camera if we get stuck in the roller coaster for the candy crush game and we were waving for about 10 minutes trying to Get their attention. Just not very helpful not sure if that would be the same at every location? read more

totally fun! We did 'Illusions" tonight at Exit with fairly unhopeful expectations with two adults and kids aged 11 and 13 and ended up having a really fun night! It was exhilarating and challenged your mind in a creative, fun way - great team building as everyone was able to contribute. Staff were awesome and really helpful We want to go again next week!!! read more

The game itself was challenging and fun. The customer service however was a huge disappointment. Had 15 minutes of our time cut off because we arrived "late" (we were never told that we needed to arrive early in the first place). Then they proceeded to charge us a $50 fee for "vandalism" afterwards. The game involves a lot of opening drawers and moving around various props. Clearly some of these cheap items are expected to break occasionally. Cannot believe that they charge their customers for this sort of thing. Totally unreasonable. Will not be going back. read more

Got a great scam running at this location. We apparently broke a candle prop and owed them $50.00 for vandalizing their property. Please note we paid $75.00 to play for the three of us from the beginning. Beware if you go to this location as they make you sign a contract from the beginning guaranteeing you pay an additional $50 for touching one of their props that has been broken multiple times during that day already. Played at many locations before and this the first time I've encountered this. GO PLAY EXIT ANYWHERE BUT HERE. Cheers. read more

Game was pretty fun but some things were broken. The rooms were really cool. Only bad thing I have to say is the staff was rude grumpy teens. Guess that's the last place they felt like being on a Saturday but cracking a smile really doesn't hurt. read more

I planned a family outing one night for an escape room. The staff was alright. The girl who explained the whole game and rules was the nicest one there(asian girl). She was the only one who seemed excited about the whole escape room. The clues were pretty hard but we almost got out. The only drawback I'd say is that they ran out of flashlights so with 6 people in the rooms and only 3 flashlights made it kind of difficult because after we got into the last room, we had to run into the other rooms to grab more clues and the rooms are completely dark. The one in Richmond had dim lighting from some of the props so you weren't completely left in the dark. I know they say you can't bring your cell phone but I think my cell phone flashlight would have come in handy at times. I understand they don't want us taking photos inside but at the same time, who has time for that? You only have 45 mins. And it'd be silly to think about taking photos inside and giving it to other players to help them cheat. That defeats the whole purpose of the game. OR, they should suggest you bring your own flashlight, just in case they run out. But all in all, it was a fun experience. The flashlights did ruin it a bit since we had to be paired up the entire time if we wanted to see what we were doing and where we were going in the dark rooms. read more