My fiancé and I were looking for a house in Forest Hills and discovered Exit Kingdom. We phoned ahead and spoke with the receptionist, which got us nowhere. She told us the address of the company and let us go. Despite this rude treatment, we decided to go see the place ourselves - not at all what I expected. It looks like a corner deli. Walking in, we saw one or two teenagers at the back - they were not professionally dressed or acting mature, so I wonder why they are employed. The receptionist was on the phone, and one of the teenagers caught my eye and started mouthing, "DO NOT BUY FROM HERE". I mean, what kind of realty is this that even your own employees advise against doing business with them? Then, when this receptionist hung up the phone, she went back to talking to this guy who REEKED of cigarettes. It smelled like he just poured a bottle of liquid nicotine all over himself. We walked up to the desk and said, "Excuse me" - not to point out, if she hadn't been on the phone, we would have NEVER seen her - she was hidden under the counter?! She told the guy, Jay, to get out and then asked if we could help. At this point, Jay pushes past my fiance and goes to the back. I can hear him throwing his bags onto the table. Even then, we decided to give it a go. We met with one of their agents (I forget her name, we didn't meet long enough) and we sat in this weird glass lobby room. She came in after 10 minutes of us sitting there on her phone, and said "One moment" and continued texting. Of course we were frustrated. Finally, she sat down and asked "How may I help you?" We asked her about a home we had seen listed on their site. She left the table again and went back to grab her laptop, searched it up, and said "It's under contract. Sorry." We were just silent, like, okay? "Is that all?" she asked. We got up and just left. What the hell kind of service is that? You are supposed to help us find a home. Instead, you are genuinely pissed off and not even willing to give us the time of day. We ended up going to ReMax. I suppose you should always stick with the things you know can get it right. read more

I'm testifying that Erica Roe Siegel of Exit Kingdom Realty has done an excellent job for me in helping me sell my old apartment as well as the purchasing of my new one during April 2010. She has worked diligently and given me reliable advice and information about the housing market. She has not only delivered in her promise to me, but also done so in a fast and efficient manner. I first met Erica many years ago when my close friend was looking for an apartment. After Erica showed my friend approximately 10 apartments, he decided not to buy since the timing wasn't right. My friend reached out to Erica a year later asked to see more apartments. It turns out, Erica was able to find the perfect home for my friend. Throughout this one year, Erica showed a lot of persistence and hard work by keeping in touch with my friend to check in every now and then. I noticed that Erica has a great attitude, she works hard and smart, and never gives in to defeat or difficulties. There are many, many real estate agents and brokers out there who'll promise you amazing results, but once they have you believing them, they'll slowly turn back on their words. In the case with Erica, she will give you realistic outlooks which may not be the stellar results you hoped for. But you'll realize that in an economy like ours right now, what Erica is telling you is likely the situation in the real estate market. So, I saw that and prefer to work with Erica and not waste any time with other agents. I found my dream apartment back in April 2010, but I did not have enougfh funds to purchase it, and it was highly contingent on me selling my previous aprtment first. Erica came over to assess my apartment and understood my predicament. We put my apartment on sale and was able to sell it within the month at record time. This allowed me to use the funds to make the offer on my dream aprtment just in time before other buyers were ab le to make offers. Thinking back, I owe a lot of my happiness to Erica. Since then, we've stayed in touch and this fall she has also accepted to join me on my special wedding day! read more

Words cannot express our gratitude for the help we received from Erica Rose Siegel from Exit Kingdom Realty in purchasing our very first home. She is the most hard-working, dedicated and professional Realtor you could ever find. It took my husband and I over a year to find our home. Throughout the entire time working with Erica, she gave 200% effort and did more than any other real estate agent we had worked with previously. I can definitely see why she was referred to us! A little background to our journey as first time homeowners as we had a VERY rough time and almost gave up. We made an initial offer on a 2-bedroom co-op and we were under the impression that it was accepted. We brought our whole family along (four additional people) and our dog only to find out from the seller that the listing agent actually misled all of us into believing our offer was accepted. We were devastated but Erica pushed us and encouraged us not to give up. She knew that we had a very limited since very few buildings would accept a fifty-pound dog. Erica knew that Winna, our dog was part of our family and we would not move without her. She showed us many more places and even hand delivered over 200 letters in the building were we now own our home because she knew that we really liked the building and the building like Winna. If we did not have Erica's hard work and positive attitude, I guarantee we would not own our home now. When we were ready to make an offer, she researched thoroughly the average sales, the building history and helped us write a letter to the seller. She presented our offer via conference call to the seller so as to make a personal connection between the previous homeowners' and us, which was a HUGE help with the negotiation process. Besides her extra efforts, she has an amazing team to guide you through from accepted offer to the time of closing and beyond. Through the whole process, we did not just accomplish owning our first home; we also made a friend and best Realtor for life! We would recommend Erica to all our friends and family~ The Zeshans read more

Samantha and I worked with Cristobal (Cris) Cottes. It has been a remarkable experience collaborating with Cris Cottes from Exit Kingdom Reality. He was cordial, professional, readily available and willing to assist us in finding an apartment that was suitable for us in Briarwood. Cris was patient and understanding especially when it came to completing the laborious application process. He personally hand delivered the application to management in order to expedite the application process, and continuously kept us abreast of the application status. One of Cris' admirable asset is his excellent judgment of character. Cris was able to quickly ascertain that we were serious in renting the apartment as he went the extra mile to ensure that are needs were addressed, from the time he gave us the application to the time we were finally able to move to the apartment. An example was on moving day, the superintendent prevented us from moving to the apartment due to a technical glitch. We contacted Cris, and he immediately came to the apartment and advocating for us; thus, resolving the issue. In closing, Cris exemplifies the missions of "We focus on maintaining professional Real Estate services for our customers and clients by treating them as an extension of our family", and "We'll take the time to find out what your vision is and then use our expertise to help you get there." We exceedingly recommend Cris Cottes and his Exit Kingdom RealtyTeam. read more

My wife and I grew up in Queens, but have lived in the LES for the past 10 years. In 2013 we were expecting out first child and we decided to move back to be closer to family. I arranged a viewing with Ms Lily Tran for a couple of open houses in the Forest HIlls / Rego Park area. We were looking for a space close to mass transit, good school district and most importantly a space that made us feel at home. I gave her a brief idea of what we were looking for in a 3br unit, and threw in the idea of a duplex. Without any delays, she immediately thought of one and arranged for us to see it immediately. We were on a very tight deadline and budget, so I wasn't expecting too much. Lily came through right away. The first space we saw, we fell in love with. It hit all the check points and to continue streamlining the process we asked if there were any lawyers and banks she can recommend. Being a first time home buyer, she made us feel 100% comfortable and the trust was there from the start. The real estate lawyer she referred us to, was located conveniently on Queens Blvd, and was very thorough going through the whole process line by line. Always making himself available to us at anytime of day. Lily Tran is an amazing RE agent with years and years of experience. We LOVE OUR HOME. THANK YOU LILY AND THE EXIT TEAM!!!! read more

I want to file a complaint about Yan Sun, agent for Exit Kingdom Realty. I am physically disabled and was supposed to see apartment 5C at 37-25 81st Street in Jackson Heights. I had to schedule Access-a-Ride to bring me there and back a day in advance. My husband and I showed up to be told by Mr. Sun that the apartment wasn't available for viewing due to construction, and he acted as if he had no idea that we wanted to view it. Furthermore, we contacted the building super without Mr. Sun's knowledge, and he informed us that the apartment rented yesterday. So, in essence, Mr. Sun made a disabled person make an unnecessary trip; spending time, energy, and money for no reason. This is unacceptable treatment of a person with a disability. Earlier in the week, he never showed up to show my husband an apartment, expecting him to just sneak into the building on his own and see an apartment. Even worse, he still tried to show us apartments in walk-up buildings when we specifically told him about my disability and requirement for either an elevator and/or a first floor apartment. Do not do business with them! A person like Yan Sun has no consideration for people, especially those with disabilities. read more

He was unprofessional, didn't even show up to the appointment he agreed to. Read below for details. t found Yan Sun on RentHop and I think he may have been listed on Naked Apts as well. He made me and two other girls that I am looking for an apt with agree to meet with him on a Friday with paperwork ready. I confirmed with him via text, email and phone that he would meet us there and asked him each time if the apt allows dogs because one of us has a dog. We show up a little bit early and I give him a call to see if he can meet us a bit earlier - he answers and asks me why the superintendent can't just show us the apartment. I immediately asked him, what are we paying you for? You're supposed to be the mediator, if we have questions you need to be here and you agreed to walk us through the apartment. After telling him how frustrated I was and him telling me that there really is no need for him to be there, we ring the doorbell for the superintendent, who immediately sees the dog and asks us to leave. Not only did he not check the details of this apartment to see if it was compatible with us, he made us come prepared with pow and didn't even show up to the appointment he agreed to. read more

If I had to pick one word to describe Vincent Koo, Broker/Owner of Exit Kingdom Realty and Exit Realty Landmark, it would be COMMITTED. Vincent is committed to getting the most and the best out of every agent he hires and will do everything in his power to support them. I can personally attest to this and I am forever grateful for him. Vincent is committed to making sure that his offices have the best possible training along with the most talented and hardworking support staff. At closings I have had agents from other companies as well buyers, sellers, loan officers and attorneys have praised me on how organized and efficient we operate our office. Vincent is committed to seeing every transaction to the finish line and finding a solution to every problem we encounter. I truly appreciate this. Vincent is committed to listening, learning and growing both personally and professionally. This wisdom is passed down to every one he comes in contact with. It is honor to work with someone as committed as Vincent and I can assure you, Vincent Koo, I am committed to you and all of Exit Realty! Erica Rose Siegel CBR EXIT Kingdom Realty read more

We were fortunate enough to have engaged Erica Siegel for assistance in purchasing our new home in Sea Cliff. Erica was very forthcoming from the outset and candidly explained some of the pitfalls to be aware of in purchasing a new home. We heeded her advice and involved her in of all of our decision making prior to and during the sale of our prior residence and purchase of our new home. She offered top notch consulting services in interviewing prospective mortgage brokers on our behalf and diligently vetting other third party service providers. She guided us throughout the entire process and availed her services in a way that was unique and refreshing. From having experienced this process during the purchase of our first home without the help of a realtor like Erica, we fully comprehend the amount of stress and time spent searching for a new home without proper counsel. We understand and appreciate the value that she brought to the table and would be remiss if we didn't recommend her for others with plans of future sale or residential purchase. read more

My wife and I sold our CO-OP apartment in October of 2013 and we wouldn't have been able to do it without the help of Erica Siegel. My wife and I already had our apartment listed for over a year with another realtor, but no luck. Erica was our lucky charm. Erica gave us such an awesome experience! Erica came to our apartment to formally meet with us, so that we could discuss the selling process, and to listen to our requests. She was incredibly open, and we felt very comfortable with her. We had so many silly questions, and she never failed to take the time to educate us. If we emailed Erica at 11pm, she would reply to us by 11:30pm. She was very conscious of building a relationship with her clients. She was very honest, professional and caring. I never thought I would say this about an agent, but my wife and I looked forward to meeting with Erica because she was a very nice woman, who wants the very best for her clients. I even invited her to my wife's babyshower and she came, always smiling with a great sense of humor. read more

From my perspective as a nervous, new landlord; Lisa Grassia at Exit made the whole experience of finding the right tenant a breeze. She explained the process to us prior to listing the property, made us feel comfortable that she understood what we were looking for, brought in several candidates in a reasonably quick period of time, and found us our (heretofore) perfect tenant within 14 days. During the showings, she answered all of the applicants questions confidently (my answers wouldn't have been as eloquent, or to-the-point), and even though I knew that she had other listings; it was clear that she studied the neighborhood and knew about the listing enough to answer as well as if she had owned it herself. Thank you, Lisa! I hope that this tenant stays for a long time and I won't need to work with you again - but if I do, i'd be looking forward to it! read more

Buying a Coop in NYC is a long and stressful process and Erica Siegel made everything easy and clear to understand. She has an excellent communication, provided me very clear information and delivered all my expectation. Her team Mini, Olga and others, they are very easy to work with and provided me guidance for all types of paperworks and followed up with the vendor side. The communication between her team and I had been so good that we did not meet until the time of the closing. I work and I have limited time to work on all the up and down of buying process and Erica certainly delivered and did more that you expect. I will recommend her without any second thought to everyone. She is also very friendly and flexible. I am lucky to find her as my agent and no doubt to work with her as my agent in my next purchase. read more

Lisa Grassia and John Amore were a pleasure to work with! They were professional yet made us feel well-taken care of and prioritized, as if we were their only client! They always had time to answer our calls, and appease our minds as we waited to find tenants. They abided to the original timeline that for the apartment to be rented. They are very knowledgeable and familiar with the neighborhood. They are courteous at all times and every day they gave us prospective tenants, always with smiles on their faces. We highly recommend John and Lisa to anyone in need of realtors. With them, you will get a professional, trustworthy and seamless experience! We would like to thank Lisa and John for the time they dedicated to our search, and for the timely manner it took them to do a great job! read more

Our experience with Mr. Kenneth Liu in Exit Kingdom Realty was an extremely pleasant one. In fact, we could not have asked for a better agent. He not only helped us find and purchase our coop, but he was also very accommodating with our schedules during the search. Due to my wife's and mine busy schedules, Mr. Liu had to be quite flexible and patient in regards to the times we could meet. Mr. Liu's exemplary work ethic and his ability to treat his clients with respect led us to finding the perfect coop match for us. After our purchase, he even went out of his way to follow up on all of our paper work. We didn't think purchasing a co-op was this easy but with his help, it certainly made a difference. We would definitely recommend him to anyone who is looking to purchase a new place. read more

I've worked with Bella for two years, and she was tireless in finding the best place for me even when I wanted to give up. Because of my unique circumstances as an international buyer, I was initially turned down by many agents, but Bella was different. She listened and learned about my circumstances and worked with me on finding ways to get around them. Her knowledge of Forest Hills and the nearby neighborhoods is excellent, she will refer you to the right services, text or email you on weeknights and meet with you on weekends, and negotiate small things, such as moving-in a day early, to your favor. In 2016, she found a sponsored unit for me to rent. Then in 2018, she helped me buy a junior 4 apartment in Forest Hills. I look forward to working with her again in the future. read more

Lisa Grassia is simply the best - we thought the sale of our co-op was going to be a long and arduous process but Lisa was wonderful and was able to make the process actually doable and almost exciting instead. She is extremely thorough and is truly amazing at what she does. She responds to all calls, texts, and emails immediately and is always willing and able to drop everything to get things done. She explained every step of the sale process with us, walked us through comparative properties to determine the best listing price, and provided us with a professional photographer to get the best pictures of our apartment. Lisa made our home sale completely seamless. I would recommend her 100% of the time! read more

I recently purchased a coop in Forest Hills without using a buyer's real estate agent. I initially met Bella at the Open House of the coop as she was the seller's agent. From the the initial showing of the coop to the final closing, Bella was there every step of the way. As a first time buyer of a coop, it was very overwhelming. Bella simplified the process and helped guide me through the paper work for the board approval and the board interview. She was in constant contact keeping me updated with each step and was extremely responsive to my concerns and questions. It felt like Bella became my personal real estate agent. I would highly recommend Bella for all your real estate needs. read more

Erica Rose Siegel from Exit Kingdom Realty is very professional, knowledgeable and result oriented and guides you through all the process in comfort and if any problem arises she works aroud it with all the parties involved. Another benefit to work with Erica is that she offers you her team's help. She introduces you to the other professionals who are best in their field ; best lawyer to work with, best bank to work with and than even after closing she does not leave you alone she keeps helping you through other stuff like moving in, renovation etc !!! you name it !! so basically all of a sudden she becomes your friend, family member...:) I am very gratefull to have met her.... read more

Where do I start?? First with the amazing Mary Elizabeth Smith! Me, my husband and our baby boy had less than a month to find an apartment to rent, scary as itself. . From the first moment we set down with her she gave us a lot of confidence that together we can and will find the perfect apartment for us. And it wasn't easy with our small but very specific demand list, time frame and low budget... But she delivered! And within less than 3 weeks. Throughout the searching period we called, texted, sent emails and she was available at all times, including weekends, early mornings and late nights. I will definitely work with her again in the future! read more