We are new to the area and experienced our SUV not starting after a big snowfall with below zero…read moretemps. We had it towed here and was in communication with Terrence. The whole staff is beyond amazing! Terrence kept me in the loop from when my car arrived, diagnostics, and to all the findings the tech, Raquel, saw. I got a very throughout, itemized, and detailed list of everything that was inspected- good and bad with photos/videos to show me what they saw. This is a huge thing for me with transparency! They never tried to push anything and listened to my concerns. Terrence offered many different quotes for the questions I had. Highly recommend this location and look forward to using them in the future with any repair and service needs we have!

I brought my car in for repair and was impressed by the professionalism of the staff. They…read morecarefully diagnosed the issue and clearly explained what needed to be done. The repair was completed properly, and my car now runs smoothly. The only downside was that the service took longer than I expected. Overall, I'm satisfied with the quality of the work.

Royal Car Service is GREAT! We have been taking our car there for over 25 years. Royal Car Servive…read moreis honest, knowledgeable, fair and prompt. "Z" and the team continue to exceed our expectations. I would hight recommend Royal Car Servive.

These guys have been my go to mechanics for over a ten years! Reliable, fast and quality work. They…read morehave a lifetime customer

When a mechanic says "I don't think you actually need that repair", that's a good mechanic…read more Did the work we asked for quickly and well with no BS.

Fast service even the receptionist was very nice . I came in for an oil change They even put air in…read moremy tires. Would def recommend this place

Outstanding communication, competitive pricing and superb workmanship and fast turnaround time!…read more Brandon is outstanding. Highly recommend

Couldn't be happier with the level of customer service and the actual work done on my vehicle…read more They do a tremendous job of keeping you up to date on the work being done. They also go above and beyond with the warranty company to make sure everything was taken care of. Thank you!

Adam and the crew are always helpful and they are honest and take the time to explain things. I…read morehave been going to them for over 16 years and they always take care of my car. They are great guys and I only take my cars there.

I have been going here for about 6 years. I have never had a problem. They are honest and never…read moresuggest unnecessary repairs.

I called them to have my car towed when my car wouldn't start and AAA couldn't jump it. I believe I…read moregot an answer right away when I called. They were good about it. I told them I was looking for a locally owned garage instead of the national brand I was using. I also said I really needed my car back in a hurry to pick some stuff up. The car was on a trickle charger for a few days. I talked to Matt originally, I believe. The next morning they determined that the starter put in over the summer was bad; the oil drip pan was leaking; bad tie rod; struts need replaced. I agree, all good. I asked for the starter to be replaced along with the drip pan. I was good with the estimates for these, thinking these could be done quickly. We set that up. I forgot to ask how long that would take. I called 5-6 times over the course of the day and no one answered the phone. I think after about 30 rings it finally bounced to a voicemail for a different phone #. They finally called me around 4:00 pm. I told them I needed to know when my car would be ready and they never answered the phone. He was dismissive, which made me more frustrated, AND he was not grasping that I was getting more pissed as the convo went on. Apparently this was a different fella (Chad, I think?) He tells me it was the starter and he replaced it. He would work on the tie rod and the oil pan tomorrow. I told him I never asked them to replace the tie rod. He said he couldn't tell me how long I had on the rod so he was going to replace it. I told him I needed my car to pick some stuff up and would make other arrangements for the tie rod. I already told Matt this. Someone said they would work on the pan the first thing in the morning. I believe they did work on it first thing. Chad(?) picked me up. I was in a good mood, chatting, joking. By the end of the day I was screaming at Matt in my driveway. As I write this, I want to strangle them. I'm sure neither one can figure out why, even after reading this. They will both scratch their heads and blame their victim. Absolutely no self awareness what-so-ever between the two of them. I got my car home. I went to make my pickup over in Macedonia ( approx. 5 miles round trip). The car wouldn't start. I called 2-3 times before I got an answer. My previous frustration of their inaccessibility returned. I became anxious. When I explained what was going on, they were incredulous that I would have a 2nd bad starter. They would get a truck out asap to take care of it. Great. I asked if they had a loaner car I could use briefly for my pickup. I was not mad about the starter. I know shit happens. Matt said he would need my insurance card. I said I didn't have insurance right now because I don't go to many places these days. [I'm converting my house into a bed-&-breakfast.] Matt said he couldn't loan me a car for the pickup I desperately needed because I didn't have an insurance card. He was afraid of something happening and getting sued. Seriously. For a 5-mile local round trip. I asked what the odds were that he would end up in a lawsuit as a result of helping me. He said "probably low" but I was asking them to break a long-time procedure. I could visualize them clutching their pearls. Drama much, boys? I was fuming at his point but just let it go. I let the tow truck driver have it and asked him to pass it on. When my car was finished, Chad(?) called me to tell me it was finished and he started it 20 times to make sure it was good. In that call, I asked him if he needed the starter to be functional in order to replace the oil pan. He said "no." He proudly told me he wanted to wait to make sure the starter was the problem before doing anything else. I tried to get him to understand I told them many times I needed my car. I stopped the convo when he started changing his story. They dismissed me, a potential loyal customer, and treated me like I was a problem for them. The two of them dropped my car off because I told them I was never setting foot in that business again. When Matt handed me my key, his lips were puckered up like a sphincter. I congratulated him on saving his business from ruin. This is when I began screaming at him to get through to him that I was a human being. He didn't take me seriously until I told him that the half-million dollar property he was standing on was partially a result of my pre-covid career as an international business consultant for retail. All of the sudden I got some respect from this guy. I made sure he understood that this was not about a car, this was about a shitty experience pretty much from the get. These guys are not problem solvers. They are too self-absorbed and have no self-awareness. I will never go back and I will never recommend it. I'm going to Boyce over in Sagamore. They actually helped me out without a shit-ton of drama this past summer.

1st time at the shop and I am new in the area. The store was…read morerecommended to me by the discount tires shop I went earlier in the year. Do not base your judgment on the outside and inside look of the shop, as it looks a little old. The people is just super friendly and really want to help you. I just went in for a alignment check. The test was free and they even took me early. I was out in 30 minutes. They have coffee, Internet and all that available when you wait. I was not disappointed with my appointment and the other customers that were there at the same time didn't look either.

While traveling from Erie back to St. Louis, we experienced some car issues that left us unable to…read moredrive our car. We were able to "slowly" make our way off the highway. We searched for available places to go for repair (note it was 6:30am when this happened). We were led to Richfield Auto Center. We waited until they opened (they opened early) and they were able to help get us back on the road in under an hour! We are so grateful for their prompt service in helping us. They could have easily told us they were booked for the day, but they knew we were in a bind and took the time to help! I am not from around there, but I would recommend this place to anyone!

Richfield Auto Center has been my service center since.......Well, I can't remember when they…read moreweren't. Sure, I've had service by other "garages" good and bad, but, Van, Kevin and Vinnie are the most professional, caring, informative team I have ever had the pleasure to work with. I trust them 100% to take care of my work trucks, personal vehicles and even my 1969 Canned Ham camper. "The Men in Back" use state of the art diagnostic tools, but more importantly they use creative thinking to keep me safely on the road. They take the time to make sure I understand what needs to be done and when it needs to be done. If I don't have my truck I can't work, they work hard to make sure my downtime is minimal. Thanks for your years of service, your honesty and your hard work. Charlie

Frank is an excellent mechanic- absolutely excellent. I'd recommend him hands down no matter what,…read morehe's fixed several of my cars & they ALWAYS drove brand new afterward.

We have been using Tony's Auto Repair for a little over 20 years. Tony has *always* been friendly,…read morehonest, and only completed the work necessary. He takes the time to explain and show you the problem(s), is up front with the cost(s), and fixes the issue in a reasonable amount of time. Finding a good auto mechanic is like finding a good doctor or dentist -- Once you find one, you hang on for dear life. In my book, Tony's Auto Repair is as good as it gets for auto mechanics in the Richfield/Brecksville area.

Outstanding service and facility- Auto Service Specialists embody the phrase Pride of Ownership!…read more While visiting our daughter developed an issue with front lights. Unfortunately if was an on and off issue. Nevertheless this facility found the problem ( a ground connection) and repaired it. Well Done! Highly recommend Auto Service Specialists

Highly recommended outstanding service tech person right on key great prices they go out of their…read moreway to make sure your vehicle is in top-notch condition and try to save your money also please don't hesitate to use this company for all of your auto services if there was 10 stars to rate I would give them 10 stars outstanding performance old school hospitality