Luis and his crew of technicians are as professional as car mechanics come in my experience. I can…read moreappreciate how knowledgeable and well-informed he was about my particular car problem when I brought it in to him for a fix. He was fast and efficient and kept me updated throughout the entire process. I moved to Ohio from California about a year ago and my car had trouble making it through its first winter. I first brought my car to another local mechanic and about two weeks later it was broken down again. This time I brought it to Luis and his crew and my car made it through winter without another issue. I will gladly bring back my car to Luis knowing that any work will be done diligently, honestly, and reliably.

My car broke down traveling home and I had my car taken to A1 Auto Clinic. They did Exceptional…read moreWork to get me in on the spot to fix my car. I could have been stranded for days with out a car and they went the extra mile to get my car fixed and fast. They also gave me a very fair price. This really is the best car shop I have even been to. Everyone was so nice and so helpful and i really couldnt have been in better hands. I am thankful i found them! I highly recommend them!

I called them to have my car towed when my car wouldn't start and AAA couldn't jump it. I believe I…read moregot an answer right away when I called. They were good about it. I told them I was looking for a locally owned garage instead of the national brand I was using. I also said I really needed my car back in a hurry to pick some stuff up. The car was on a trickle charger for a few days. I talked to Matt originally, I believe. The next morning they determined that the starter put in over the summer was bad; the oil drip pan was leaking; bad tie rod; struts need replaced. I agree, all good. I asked for the starter to be replaced along with the drip pan. I was good with the estimates for these, thinking these could be done quickly. We set that up. I forgot to ask how long that would take. I called 5-6 times over the course of the day and no one answered the phone. I think after about 30 rings it finally bounced to a voicemail for a different phone #. They finally called me around 4:00 pm. I told them I needed to know when my car would be ready and they never answered the phone. He was dismissive, which made me more frustrated, AND he was not grasping that I was getting more pissed as the convo went on. Apparently this was a different fella (Chad, I think?) He tells me it was the starter and he replaced it. He would work on the tie rod and the oil pan tomorrow. I told him I never asked them to replace the tie rod. He said he couldn't tell me how long I had on the rod so he was going to replace it. I told him I needed my car to pick some stuff up and would make other arrangements for the tie rod. I already told Matt this. Someone said they would work on the pan the first thing in the morning. I believe they did work on it first thing. Chad(?) picked me up. I was in a good mood, chatting, joking. By the end of the day I was screaming at Matt in my driveway. As I write this, I want to strangle them. I'm sure neither one can figure out why, even after reading this. They will both scratch their heads and blame their victim. Absolutely no self awareness what-so-ever between the two of them. I got my car home. I went to make my pickup over in Macedonia ( approx. 5 miles round trip). The car wouldn't start. I called 2-3 times before I got an answer. My previous frustration of their inaccessibility returned. I became anxious. When I explained what was going on, they were incredulous that I would have a 2nd bad starter. They would get a truck out asap to take care of it. Great. I asked if they had a loaner car I could use briefly for my pickup. I was not mad about the starter. I know shit happens. Matt said he would need my insurance card. I said I didn't have insurance right now because I don't go to many places these days. [I'm converting my house into a bed-&-breakfast.] Matt said he couldn't loan me a car for the pickup I desperately needed because I didn't have an insurance card. He was afraid of something happening and getting sued. Seriously. For a 5-mile local round trip. I asked what the odds were that he would end up in a lawsuit as a result of helping me. He said "probably low" but I was asking them to break a long-time procedure. I could visualize them clutching their pearls. Drama much, boys? I was fuming at his point but just let it go. I let the tow truck driver have it and asked him to pass it on. When my car was finished, Chad(?) called me to tell me it was finished and he started it 20 times to make sure it was good. In that call, I asked him if he needed the starter to be functional in order to replace the oil pan. He said "no." He proudly told me he wanted to wait to make sure the starter was the problem before doing anything else. I tried to get him to understand I told them many times I needed my car. I stopped the convo when he started changing his story. They dismissed me, a potential loyal customer, and treated me like I was a problem for them. The two of them dropped my car off because I told them I was never setting foot in that business again. When Matt handed me my key, his lips were puckered up like a sphincter. I congratulated him on saving his business from ruin. This is when I began screaming at him to get through to him that I was a human being. He didn't take me seriously until I told him that the half-million dollar property he was standing on was partially a result of my pre-covid career as an international business consultant for retail. All of the sudden I got some respect from this guy. I made sure he understood that this was not about a car, this was about a shitty experience pretty much from the get. These guys are not problem solvers. They are too self-absorbed and have no self-awareness. I will never go back and I will never recommend it. I'm going to Boyce over in Sagamore. They actually helped me out without a shit-ton of drama this past summer.

1st time at the shop and I am new in the area. The store was…read morerecommended to me by the discount tires shop I went earlier in the year. Do not base your judgment on the outside and inside look of the shop, as it looks a little old. The people is just super friendly and really want to help you. I just went in for a alignment check. The test was free and they even took me early. I was out in 30 minutes. They have coffee, Internet and all that available when you wait. I was not disappointed with my appointment and the other customers that were there at the same time didn't look either.

My Lincoln Corsair was sideswiped by a hit and run driver. I took it to Highway Auto Body and Dan…read moreOsborne handled every detail of the repair professionally and coordinated with my Insurance Company. The car looks better than when it was new! I highly recommend this Body Shop.

Stopped in today to have some work done on my car and was told their policy is if you've done any…read morework yourself on your car such as change the spark plugs done your own oil change or any kind of work on the car that you have touched they will not work on your car for liability reasons. They cited that their shop has been sued multiple times in the past Which makes me wonder what they have done to be sued so many times that they had to create a policy. The gentleman behind the desk and one of the mechanics suggested that I lie in the future about having done any work on my car so they are actually promoting lying and dishonest acts Which further makes me worry about and wonder about their integrity and adds Creedence to the fact that they have been sued multiple times. I would highly recommend trying somewhere else and not doing any business with this place. My father and brother were mechanics and I grew up around a garage and it is worrisome and unethical to turn down work out of fear of being sued again. There are plenty of other garages in the area. I recommend seeking out one of them.

Great people and great work! I will use them again! I needed a new front bumper and they replaced…read moreit and it looks wonderful!

An honest repair shop that knows their stuff. Ron saved me a loy of money vs what other shops were…read moretelling me

I left an inquiry on their website, and... am still waiting for the reply. Am not holding much of a…read morehope. I don't recommend this shop to anyone.

I have taken my truck to other repair shops before coming to Suburban and now that they have fixed…read moremy truck I am very pleased the way it was done and the help they gave me, They will listen to you request and advise you of the work they will perform. Go there with confidence that you will receive the best service they offer. Ask for Jay , he is the owner.

They are very reasonable in their prices and very good workmanship. Dose the work right away.read more

When they first opened I had A LOT of work done there on my old car and they always did an amazing,…read moreand affordable job. However, when I got my new car I kept having a light come on indicating something was wrong whenever I put gas in my car. I thought it was the cap, and replaced it, but that wasn't the issue. I took it to A&M and was told that a sensor in my fuel system was bad and agreed to them replacing it. A week went by and it came one again, so I went back. Mike told me that the sensor they got was bad and replaced that one. A couple of weeks go by and the light came on again. I decided to take it the dealer who informed me it was the sensor A&M replaced. I informed him that A&M replaced that sensor not once, but twice, to be told that the sensor in my car was indeed the original sensor from 2018. I was charged over $300 to replace a sensor by A&M only to find out that they never even touched my car. After experiencing such good and honest service for the few years I dealt with them I was extremely disappointed to find out that they became dishonest and shady.

Excellent service. Fast efficient and great prices. Will recommend to all. Upfront with pricing. No…read moreup selling Staff very professional.

My brother in law referred them and i'm telling you the…read morequality and customer service i have came across have been top tier. Thanks you guys

Great and fast services very transparent. Was very efficient in the repair and process of ordering…read moreparts and keeping me up to date. Very thankful for this service. I got my brakes worked on.

I love this place. The people here are great and get the job done fast. I'm often scared of car…read moreshops but this place is safe.