Had to stop here and I'm so thankful that I did. Juan was eager to assist me. He walked out to my…read morecar with me, lifted my hood up and gave me a mini tutorial on what wasn't going wrong with my ride. I also asked, for a price quote for a thermostat and he had No problems with offering me that as well. Awesome customer service he displayed.

I came in this morning in a rush because I had to jump start my vehicle and wanted to see whether…read moreor not I needed a new battery. Connor was extremely helpful and professional. He identified that I had purchased the battery from O'Reilly and that it was still under warranty. He promptly replaced the battery and I was on my way. I really appreciate the efficiency in how he handled my situation, I was able to make it in to work with time to spare. Thanks!

Today, I was searching for a clamp that's missing from the top of my.radiator, so I dropped by this…read morestore and one their clerks followed to my car, opened the hood, looked at the top of the radiator, told me he didn't think they would have the bolt or fasteners at AutoZone and then told me to look at YouTube videos to identify the part and them said if of I can't find it, just use a paper clip. As God as my witness, this is a true story...you can't make something like this up. He didn't try to look up the part ask his manager or a coworkers opinion.I said to him " really dude?" don't you ever treat another customer like that, unbelievable! Would give me o star rating if that were possible. This is my neighborhood AutoZone, will never spend my money there again

Tracy was amazing! my car battery was shakey and I knew I needed a new battery and sure enough a…read moreweek before payday my car was having trouble starting. I knew I needed a new battery immediately. it's close to 8pm on a Friday night and I had important work driving to do tomorrow. anyways this location saved me! Tracy figured out which battery I needed and installed my new one. the nice lady at the register was so kind and patient as well. I am stoked they were open and able to literally save me! I appreciate this autozone so very much! and a huge thanks to Tracy!

I read the previous reviews with an open mind, one mentions a sign hanging on the door saying I'm…read moreout running errands. Well seeing is believing. I just now drove there to buy 4 replacements for my car and to my amazement & sure enough the sign was hanging in the door. I can't say that I will not be back and that I will never refer Ol Homer but my thing is I don't know when or if I'll get a chance to go back and will probably buy elsewhere because Ol Homer was "gone fishin"

I love this place. It's super crowded, and it almost feels like a junkyard, but everything is…read morewheel related. These guys know what you need. I assume the guy I talked to was Mr. Homer. Me: "I need a 15" 1992 Buick Skylark, 5 spoke" Mr. Homer: "We got it. How many do you need?" Me: "Just one." Homer walks off and in like 30 seconds comes back with the hubcap. It's used, but it's in really good shape. It coulda been the one that came off our Buick. Waaait a minute!! IT WAS....... just like the one we lost. Except nicer. So $20 lighter, I had a replacement hubcap for the old Skylark. They've got everything here (and it kinda looks like it!) and if they happen to be short whatever you want, they can get it for you, of course for a price. I think it's terrible that his parents named him Hubcap, but I think it worked out pretty good for his career. Or did his name predict his future? Dun dun DUN.....!!!!!

I went to this store and bought a log nut replacement. The counter service man is pleasant,…read morerespectful and helpful. The name on his uniform is Jess. He even help me and try to screw the log nut on my son's car. But unfortunately, the thread is broken. I will recommend this store on Parker for all your auto parts need.

Wouldn't price match on a Sylvania 9005 single headlight. Charging over 5x versus online. Double…read morewhat AutoZone and Walmart charge. She told me I needed to pull up the store and make sure it's in stock? Lady, that's not my job. I pulled up the pricing and showed you. That should qualify

I like the guys that work here. They all have character. I usually come to this location because…read morethe other locations don't have the parts I need and send me here because they do. I come here maybe once a week. I feel the store is cramped but it's no big deal. If I can get the part I need, it doesn't matter what the store looks like. The location itself isn't bad. The shopping center isn't normally too trafficky and the traffic on Ave K is usually pretty light.

I love coming to this Napa. The guys are all nice, they generally have what I need, and in fact now…read morecarry something specifically for my car. Also, it's an old school auto store, and it makes me feel a little like I'm going back in time whenever I walk through the door.

Thank you Henry and Auto Zone for quickly and easily changing out my battery! Appreciate the…read morefriendly service and peace of mind keeping our cars running.

The employees here really make it work. They are super nice, informative and are willing to help…read moreyou without you having to ask them. Love the location and how nice and big the parking lot is. When I was visiting there were two employees outside helping two separate cars. One was showing a woman how to change a filter or something and another was checking battery health. Will definitely be visiting this location as a regular from here on out.

I came in to pick up an order for Doordash and I was trying to see where the name was that it only…read morehad numbers I've been doing this for about 23 years so I know what I'm doing and Jesse asked me can you read he was being very rude and the other two guys looked all stupid when I told him hey that's pretty rude that he said that he said he was the manager so I wouldn't recommend anyone to come here and less they want to be talk to condescendingly the guys name was Jesse and the other two guys were named John and James don't come here.

my car has some issues with the starter spoke to Jesse the Manager at this location , was very…read morehelpful and knowledgeable! One stop shop OEM parts available.

Customer service is abysmal. I called 3 times to find out if they had the part I needed. When the…read morephone was answered I could hear a female talking for about a half a second before she hung up on me three times!!! So I rode my bike over there. One person's at a register and three are standing around talking. No wonder they couldn't answer the phone. Too busy BSing.A female was at the counter. Only one in the store. She talked extremely quietly had to lean in and cup my hand to my ear to try to hear her. You said they didn't have it and didn't bother to look for any locations nearby that might have it. And that's why I always choose O'Reilly's first. And they shouldn't even have been my second try, just don't even bother. I won't!! Unless you just going to buy a bottle of oil or something just stay away they don't deserve the business.

Store #1541 Michael helped me out with a new battery…read moretoday!!!! He was quick, and kind, and did a wonderful job! Thank you so much for your help!

Adam T ! Adam didn't hesitate grabbing a battery and replacing the one I had. we did this in the…read morerain, and he didn't complain and was an actual human being that genuinely did an amazing job. Hey Autozone managemen, you need to realize that you need boots on the ground to witness what they truly do for YOU. get off your ivory towers syndrome and lead better. Get some raises approved asap and stop letting the good guys get away who actually give AF. again Thank you Adam much love !

Antonio saved me today! We were at a movie and came out to leave and my car wouldn't start, it had…read morea dead battery. Got a jump and hopped on over to Autozone. Antonio jumped out from behind the counter to see what I needed. He brought his machine out to my car to check my battery and it registered D-E-A-D! Antonio grabbed a new battery off of the shelf, placed it on a cart. While I was paying, Jonathan came over and grabbed the cart with the new battery and proceeded to roll it out to my car to install. Apparently, the battery was so bad it had corroded the metal plate, as well as the screws holding the battery in place...They worked really hard to get the battery out and install the new one... Got in and my car started right up! I know why they have such a high rating. Antonio is very attentive and responsive in a timely manner. Jonathan jumped right in to help, they're a great team.

Thanks for helping me with putting in a new battery, stabilizing it and cutting some wires. Don't…read moretake their free labor for granted!

Terrible customer service from person in charge Mariano. Whole line waiting and person didn't care…read morejust kept taking phone calls. Why take phone calls when you have a line going all the way to the door. Then rings me and has this look like he's doing me a favor, no thank you nothing. When you ran into the guy in the isles the guy clearly had look that he did not want to help.