As I read the negative reviews on here I see that other people went through basically the same thing I went through. Then I read the positive reviews and think, "We must be talking about two different companies." Because there's no way this company could be great for some and terrible for others.
I wasn't going to write a review even though I had a terrible experience.
Several of my neighbors knew I had my pool remodeled and they were asking for referrals for a pool contractor to get their pools done. I told them not to use Executive Pool & Spa and gave reasons why. They were horrified by what I went through. They said I should write a review so that other people could learn of the problems I had which could potentially save them time, headache, and a lot of money.
Once I decided to use Executive and we were signing the contract I noticed there was no start or end date for the project. This is huge!!! Don't make this mistake!!! I was told they needed a deposit to get me on the schedule, (and it was a fairly large deposit they asked for). Once on the schedule they will give me start/end dates. This never happened, and I never knew what was going on for four months. Make sure its on the contract when the job will start and end, or they will string you along as long as possible.
I had to keep calling over and over to find out what was going on. For instance, a demo crew showed up one day out of the blue, no notice. When they were done I was told the next phase would be "Soon." A week goes by...nothing. I call, "Let me check on it." Another week...nothing. "Let me check on it." A week later out of the blue some random guys show up, "We're here to work on the pool." They do the coping. Ok, what's next? "Let me check on it." Three or four weeks later...nothing. This went on the whole time. WORST EXPERIENCE WITH A CONTRACTOR I'VE EVER HAD.
Finally after the plaster was done I had to hire another contractor to finish the job. Most of the money had already been paid and there wasn't a lot left so I just got pushed to the bottom of their low priority list. It sucked because they left plaster, cement, trash, etc. that I had to get rid of. Not a big deal. I was just glad to get rid of them.
The new contractor I hired came in and reviewed the work and said, There's no way this should have taken over four months. They said the plumbing was connected wrong, the pump was wired wrong, and they probably shorted out my heater because of it. They finished it within a week and did some other stuff for me and I couldn't be happier. If you want a referral for them DM me.
Anyway, if you're going to use this company;
1) Good luck! You'll need it.
2) Get a start and end date on the contract.
3) Don't pay a lot of money upfront. Have the contract written so most of the money is paid at the end of the job.
4) Get an end date!!! And hold them to it.
5) Contracts are written to favor the contractor. Make sure you are aware of how pool contracts work. If you have questions, check with the state license board. read more