We had an amazing experience with Zmana Security Company! Kyle, Scott, Kala'i, and Ben helped us…read morewith the entire setup, and from start to finish, they were professional, knowledgeable, and so pleasant to work with. The whole team was incredibly responsive, helpful, and made the entire process smooth and easy. You can tell they genuinely care about their customers and providing excellent service. These people are AMAZING! Top-notch service all around! We couldn't be happier with our experience and highly recommend Zmana Security Company to anyone looking for reliable, professional, and outstanding service. Thank you, Kyle, Scott, Kala'i, and Ben! You guys are the best!

I recently had a super minor issue with the lock on my door. Kyle was fast to respond and set up an…read moreappointment. When he came and we figured out it was just the batteries on my lock that needed to be changed, Kyle was very patient in showing me how to change it and explained how to check for it on the monitor. He even brought batteries for me!:) Thank you so much Kyle for coming out to help for such an easy fix!!!

This is an amazing company very highly trained security officers. I seen them on various properties…read moreand locations and I couldn't be more amazed the way they handle those situations with professionalism and when it's needed, they are firm. They don't back down and if you are breaking the rules they will address that immediately. I've seen them boot homeless people off properties they weren't supposed to be on. I've also seen them at Walmart, Kapolei the guard that works the outside drives a blue patrol vehicle, with the really bright lights for security and safety purposes. Also helping customers The older customers load up the vehicles with their case waters and other heavy items things that they knew were heavy just going above and beyond true aloha spirit. Ohh also the security that drives the patrol vehicle that brother don't play I've seen him boot people out of the fire Lane immediately like there's no tomorrow for parking illegally. i'll be honest I tested him one day I parked on the fire lane He passed by me I thought ok maybe he will let me stay parked here cool so I continued watching him He turned into a parking row disappeared next thing I know he is right on the side of me he looked at me and said excuse sir this is the fire lane only emergency vehicles can be parked here I need u to park in a available parking stall please I said OK absolutely sorry for that he said no problem, sir You have a good rest of your day and thank you for moving I appreciate that. I did not catch his name but he is always in a patrol vehicle and I've seen him in the inside also patrolling he is on it He knows what he's doing True aloha spirit highly trained this company is lucky to have someone like this guy on there team just based off of my observation of him he's a hard worker. He also deserves a raise and possibly a promotion. not to sure what his current position is in the company but in my opinion he deserves one. and also the other guards on the inside they also do a really good job thank you signal security for really being a true aloha first type of company and for the highly trained security guards it's really shows based off of my observation of the guards it shows the owner Chris who is a woman I did my research because I wanted to know who owns this amazing company. Chris really good job running your business you're a really great business owner 100%.

Chris and her team at Signal Security have made a tremendous difference in our community. Since we…read morepartnered with them about a year ago, we've seen a noticeable decrease in vandalism, trespassing, and other unwanted activity. This has had a direct, positive impact on the safety, appearance, and overall feel of our neighborhood. If you care about protecting your home, your investment, and most importantly, the safety of your keiki, I highly recommend Signal Security. Chris is a pleasure to work with--professional, responsive, and genuinely committed to the quality of service her team delivers. You can tell she truly cares, and it shows in the results.

RJ, Patrick and Roger were so great to work with! The cameras and the NVR with the monitor work…read moregreat and they installed my wired doorbell cam that I bought at no extra charge since they were doing everything that same day. They really have gone above and beyond to make sure we were completely happy and satisfied for what we paid for. I highly recommend them to my friends and family!

Great cameras and very reliable. Infrared works well at night. I liked the 8 cameras initially and…read moreprofessionally installed that I decided to add 2 more cameras so that I could get all areas covered around my property. I decided to get a larger monitor so I bought a 42 inch TV to get e better view. The mobile app is very user friendly and I am able to allow a family member to have access to my camera as well. bell. Sometimes it's hard to contact them.

Worst customer service i have ever had in this Company, asked if I could speak to the owner or…read moregeneral manager and they continued to make excuses and tried to dismiss my moms concerns. I also wanted to say that technicians lie about their arrival time and they never called to notify us that they would.be running 2 hours late.

Not to take away from the hard-working employees at Aloha Alarm, but the account manager "C" really…read moresucks!!...I've been trying to stop my alarm service since December, since we're moving. No response, left multiple messages with customer service, spoke to a rep 2 days ago in the service dept, always the same answer, "C" is not in today, but when she comes in she'll call you back, and we'll also let another manager "J" know as well. Meaningless dribble...no calls after leaving multiple messages from anyone. Something tells me something is "going on" (management issues, financial issues, etc.) at that company, and not in a good way. When they don't respond to customers and in effect leave decision making to one person, who chooses to either not show up to work or is too "busy" to even return calls to customers, something is definitely wrong. Maybe they need to replace her or the entire management. Customers are not being serviced properly. Next step for me is to reach out to the State DCCA to file a complaint. If you feel you're not being treated fairly I suggest you do the same. Some action has to be taken to wake these people up or else it will remain the same. Me, I'm outta here with these guys, we had service for years but seems current management is sub-par and not taking care of customers. Watch for more reviews, if the negative trend continues, it's telling you something is really going on. Good Luck in the New Year!

They are now reopened in a new location!!!…read more 1334 Young Street in the plaza with the parking lot across the street from the interstate medical building on the young street side! Kent and the crew are awesome and got me fixed up in no time! Mahalo!!!

I just imported an Acty van from Japan and was looking for a solid alarm system. I stopped by…read moreSecurity & Sound Systems shortly after they opened, and Kent greeted me right as I parked. I told him what I needed, and we walked over to my van to take a look. I have a newer 3rd-gen Acty--maybe one of the first on the island--and Kent took his time inspecting the interior to understand how the locks and windows worked. He was incredibly thorough, checking every door and window carefully. I was a little concerned about drilling into the van or interior panels, but he explained how their alarm systems are installed and even brought out some parts to show me. That helped me decide where things could be mounted to keep everything as clean and minimal as possible. I also mentioned that when I first got the van, all the doors used to lock/unlock with the key, but they randomly stopped working. He said he could take a look at that too. Kent walked me through all the different alarm options and recommended the best one for my specific setup, especially considering the van is over 25 years old. I wanted something high-quality, and he got me set up with a 2-way alarm system and the mobile app add-on with GPS tracking. Someone had missed their appointment that morning, and he was able to get me in the same day! Not only did they install the alarm, but they also fixed my power door locks--now I can lock and unlock all my doors (including the trunk) with the remote. The install was super clean: no holes, no visible wires. 10 out of 10--highly recommend. Aside from his professional and knowledgeable work, Kent is just a genuinely nice guy and super easy to talk to. Thank you so much--I'm beyond happy with my alarm!

Jim and his team were fantastic. They programmed my existing system into their services without…read morepushing new equipment, and everything worked smoothly. When I later upgraded to new sensors, they came back to reprogram those quickly. They're professional, friendly, and clearly experienced. Onsite, they explained in detail how the screen sensors, hardwired system, and wireless components all work together, which gave me a solid understanding of the setup. Service has always been prompt and easy to schedule. Thus far we've had excellent service from Jim and the crew, and I highly recommend Security Alarm Shop.

I love Jim and his team at Security Alarm Shop. They are knowledgeable and super nice and easy to…read morework with. We have had four different companies service our business for the last 20 plus years. We had the clinic hardwired back when we first opened up, which was like the standard back then. I really love the low maintenance and reliability of a hard wired system. Several years ago I decided to switch companies to someone who could offer more interfaces with my cel phone. I selected Aloha Alarm because of all the great reviews on Yelp. They were great at first and reasonably priced. I like the Alarm.Com interface and was happy. Then the panel started saying that the cel phone interface would need to be upgraded. They said my panel would need to be replaced and quoted me over $2200 for the installation? Seriously we were customers for about 4 years and the new panel was about $400 on Amazon. Plus they wanted another 4 year contract. I then learned that the company was sold and the new mainland based company did not have as much Aloha. I was out of contract so I searched for an alarm company. To my surprise Security Alarm Shop had great reviews. We had used them for years for our pagers. (Yes I know it's old but still loved that thing). Anyway Jim gave me a great deal on the panel (I think it was free, but I can't remember). This was over a year ago and they have been great. They changed the panel and keypads. I had to change to the Honeywell Total Control app which I don't like as much as the Alarm.Com but that was because I wanted a Honeywell panel. I requested service to replace a couple of old glass break and motion sensors which were 20 years old. They charged me just the cost of the equipment and did the service for free. Plus my monthly service rate is really affordable. I really like these guys. I was contemplating using ring security and doing the install and monitoring myself but as this is a business I wanted more of an expert to service and maintain the system. I couldn't be happier. I plan to install ring camera ms to supplement but I know the base system is solid.

Identified issues with computer over the phone, he came by to pick it up, and had it back to me…read morewithin a week. Also, requested to transfer data from old computer to new. Had no issues so far. Cost was excellant to what needed to be done.

Korey Wong at Nacron is the person I go to for any computer issues. He is so knowledgeable and…read moregreat at fixing all my laptop problems and did my router setup that works exceptionally well. Very reasonable prices.

I brought my grandparents RAV for a new radio a while back. Had a good experience then. I had no…read moreissues with the install since, my family still uses it, and most important I have zero regrets getting it. Back to now, I bought a brand new truck so I had to give this place serious consideration. Emailed a few places but ended up back here. After talking with Ryan and thinking things over I went from planning on getting an amp, new front speakers and sub to installing the door speakers entirely, adding the amp with the option for a future sub install. I'm glad I went this route. The quality of sound I'm getting makes me debate if getting a sub is necessary. The wires are neatly ran and zip tied, I can appreciate this since I do a lot of network cabling and some low voltage work myself. The future subwoofer knob was mounted clean onto a vacant plate. It was not cheap and I have no buyers remorse. Great audio isn't cheap, and cheap audio isn't great.

Exceptional experience!! Great customer service!! I originally had my stereo put in at Best Buy…read more. worst mistake ever! When the stereo I originally had installed took a crap and it did so pretty much immediately after having it installed I decided I didn't want Best Buy touching my truck again.... I then brought it to mobile car audio. They rewired the whole truck stereo system because Best Buy put lighting wires in instead of wires for sound. The price for what they did I felt was reasonable especially for the service they provided. I will absolutely recommend them and return to them for any future stereo needs.

11 year customer (without any problems) In need of a sensor replacement and new yard signs since…read moreNovember 2023. Unfortunately I agreed into an additional one yr contract with a locked in price. I have spent an unreasonable amount of calls and time on hold (phone logs of over 5 hrs) without any resolve and complete run around. Bottom line: there is no local technicians or local representatives who can deliver these items, no shipping to Hawaii. ADT will not allow a mainland delivery to another address. Repeated promises, agents who read from a script, call backs without solutions... They have no local support and can not provide ANY service here in Hawaii. No choice but to report to the BBB and change companies. ZERO stars- consumers beware!

ADT is a predatory business. Once you sign the contract they bill you for services that your house…read moreis not setup for. On top of that, they do not answer our multiple calls/text messages AND they want us to pay $1682.53 to cancel their crappy service! We recently bought a house and the previous owners used ADT so we thought it would be convenient to just reactivate the service. We signed the contract to reactivate the previous service on 7/14/23 with Fred Jubrail. He said he can have a tech come out on 7/25/23 to reactivate the system (never mentioning that cancellation of the contact has to occur in a 3 days window from signing. Sneaky!) On 7/24/23, ADT send a confirmation reminder but the timing is wrong. We scheduled for 12-4pm and on the confirmation they said the tech will arrive 8-12pm. We don't live at the house yet and it was on a weekday, so we have to set aside time to meet the tech there. I had to call ADT twice to rectify the situation, they said OK the tech will come from 12-4p. Day of, the tech completely missed the window and comes at 4:30p (but was very apologetic and kind so we figured we would let this slide). He ends up confirming that we are paying for video services but none of the cameras on the propriety are from ADT. This means ADT was charging the previous homeowners for video service too that they weren't hooked up for! Later that night, my husband and I get 20+ notifications about all the motion sensors being activated. It's like an onslaught of fake alarms (house is still empty so nothing should be triggering it). Seems the motion detectors are too sensitive or faulty. The next day I sent a message to Fred Jubrail who had promised to be my point of contact for any ADT issues, regarding the camera issue and the overkill of alarms, but never received a response (text on 7/26 and again on 8/2). I called him, no answer. I tried the area manager and the region manager, none of them answer and one of them doesn't even have a voicemail setup for his work phone. I'm being ghosted by these scammers. At this point I call ADT directly trying to cancel my service because nobody is providing any type of service. I was on hold for 45 minutes to even speak to a rep who then told me it's $1682.57 to cancel the contract since it's been over 3 days from the signing. She can't even transfer me to a supervisor and can only promise a call back in 24-48 hours. This is unacceptable and dishonest! I can't believe a business is run like this and I'm going to pursue legal action if necessary. I filed a complaint with the BBB if they do not cancel my service.