I used to work for HIG. October 1994 till March 2021. I came…read morein just after Iniki hurricane. People were not happy. I flew to the islands where the claims were. Big island, Kauai and Maui for the most part. If a claim was righteous, I paid it. With no question. The only time I got underwriting involved was when there was an unexpected and or undocumented use of the property which would expose excess liability. I'm sorry you experienced delay and your policy was affected. I would ask your agent what happened. And the best of luck to you.

As an active member of the Lahaina community, we were devastated by the loss of our warehouse,…read moreshowroom, and offices in the Lahaina wildfire. We were overwhelmed personally and professionally. We reached out to SunPoint Public Adjusters to navigate our insurance claim. SunPoint quickly assembled a team of experts - Steve Miller, Forensic Accountant, James Serres, Building Consultant, Jenny Piazza Business Personal Property Consultant, and our Executive Adjuster Jim Bledsoe. We were able to collect funds quickly and far greater than what we thought was available under the policy. We have and continue to recommend SunPoint Public Adjusters as an advocate on these horrific wildfire losses.

James did a great job in helping me with my claim. He basically doubled my original offer that…read moredealt with my insurance claim. I would highly recommend his services as a public adjuster in the state of Hawaii.

From the owner: I am a public adjuster and I help people with insurance claims.read more

In light of the Maui Fires , I need to tell people how Karl and his team handled my fire 5 years…read moreago when my company Dive Oahu and Surf taken over a city contract on Kuhio Beach and my house ending up in flames. No one plans to have a fire and most people don't have enough insurance either. Karl made everything easy and handled most of the paper work so I could maximize my claim. The team came in and found stuff that I forgot that I owned. What truly a wonderful company . Thanks so much .

From the owner: As the leading public adjusting firm in Hawai'i, Adjusters International's network of professional…read morepublic adjusters serves residential and commercial clients in navigating the complex disaster and property loss insurance claims process. Comprised of a team of licensed adjusters, consultants, and experienced sales professionals with a deep level of expertise in the regional particularities affecting every type of disaster and property loss claim in the Western States, our company has accumulated scores of satisfied clients throughout our 65 years in the business. By providing exclusive representation and claims management services to policyholders only, our team avoids insurance industry-inherent conflicts of interest. While processing the myriad emotional, logistical, and financial concerns that accompany unexpected property loss or damage, clients can rest assured that their public adjuster has proven experience.

I needed a "dry out" after a catastrophic plumbing leak. Cody was there immediately with their…read moredehumidifiers. They have a great network so over the next days - Francisco was there to fix damaged drywall. Then David and Davidson came to replace flooring and bathroom utilities. That went above and beyond; painting walls, replacing drywall patches were needed. I found the cost well below other water damage restoration companies and it was a job well done.

10 STARS IF POSSIBLE!!!!!!!!…read more Amazing company. Our 1 bedroom condo unit was flooded and everything was completely restored quickly and they even helped with communication to our insurance company.

nobody answers the phone, ever. This has been going on for…read moredays. I realize they're having computer issues, but I would think you would be able to call them.

This company is dumb. Paid for my premium on 8-5-25, then signed up for ACH later that same day,…read moresince they're giving away a free $100 gift card. Their system automatically pulls my premium payment from my checking as well. My renewal was the third week in August so the payment date wasn't even close yet. Thank God Chase bank is on it and didn't process the payment, but this company is now charging me $30.00 for the reversal, when it's THEIR SYSTEM'S FAULT. And the representative who I spoke to a couple times is telling me I have to pay it? How ignorant is that?

I've known Leilani when she was at complete custom flooring, and I heard she's at urgent Island…read morerestoration now. I contacted her as my rental unit needed new carpets. As expected, she gave me multiple options and great advice. She knew I was trying to balance between quality and budget for rental unit. Needless to say, I have beautiful new carpets in my rental unit and the tenants love it. Thank you, Leilani and urgent Island restoration!

They want to charge me $99 just to look at my job. So they come to my house, look at what I need…read moreand charge me for what they want to charge me

Extremely professionally and helpful. Answered all my questions promptly and was able to make…read moresuggestions based on my case. Very happy with this service. Highly recommend!

Please don't be bothered. This company is not up to date with the latest technology for…read moreinvestigating services and lacks customer service skills.