I needed a "dry out" after a catastrophic plumbing leak. Cody was there immediately with their…read moredehumidifiers. They have a great network so over the next days - Francisco was there to fix damaged drywall. Then David and Davidson came to replace flooring and bathroom utilities. That went above and beyond; painting walls, replacing drywall patches were needed. I found the cost well below other water damage restoration companies and it was a job well done.

10 STARS IF POSSIBLE!!!!!!!!…read more Amazing company. Our 1 bedroom condo unit was flooded and everything was completely restored quickly and they even helped with communication to our insurance company.

In light of the Maui Fires , I need to tell people how Karl and his team handled my fire 5 years…read moreago when my company Dive Oahu and Surf taken over a city contract on Kuhio Beach and my house ending up in flames. No one plans to have a fire and most people don't have enough insurance either. Karl made everything easy and handled most of the paper work so I could maximize my claim. The team came in and found stuff that I forgot that I owned. What truly a wonderful company . Thanks so much .

From the owner: As the leading public adjusting firm in Hawai'i, Adjusters International's network of professional…read morepublic adjusters serves residential and commercial clients in navigating the complex disaster and property loss insurance claims process. Comprised of a team of licensed adjusters, consultants, and experienced sales professionals with a deep level of expertise in the regional particularities affecting every type of disaster and property loss claim in the Western States, our company has accumulated scores of satisfied clients throughout our 65 years in the business. By providing exclusive representation and claims management services to policyholders only, our team avoids insurance industry-inherent conflicts of interest. While processing the myriad emotional, logistical, and financial concerns that accompany unexpected property loss or damage, clients can rest assured that their public adjuster has proven experience.

Nothing but SUPERB service and client support from MD Restoration. My husband and I felt completely…read morelost dealing with the ordeal we're currently going through, and we didn't even know where to start. Last week, I reached out to the company regarding a water leak issue and explained our situation. The customer service representative was very accommodating--she took my information and advised that a project manager would be in touch. I didn't have to wait long at all. PM Andy called me shortly after and scheduled an immediate inspection of our home. Although Andy could have scheduled us for a later date, he sensed the urgency of our situation and was kind enough to work around my availability. He came first thing in the morning shortly after our initial call. I was extremely impressed and grateful for the company's fast response. Andy kept an open line of communication, patiently answering all our questions and guiding us on next steps while we were completely clueless about the process. Today, I wasn't expecting another call from MD Restoration, but my husband had been in contact with Andy, who helped us get the dehumidifier scheduled. Around a little past 3 p.m., Yonell called me. I missed her first call, but she left a voicemail and followed up just minutes later. When I answered, Yonell was truly a breath of fresh air. After a long workday, her jolly and upbeat personality helped me de-stress immediately. Even though it was near the end of the day, she was still lively, positive, and a pleasure to speak with. She promptly scheduled herself and her team to come out right away with the necessary equipment for dehumidification of our Mikasa. Yonell arrived exactly as scheduled, and she and her partner completed their tasks efficiently. What made the experience truly memorable was her exceptional customer service--fun and lively, yet still professional. I genuinely enjoyed working with her and wouldn't mind working with her again. Overall, our experience with MD Restoration has been far beyond good -- it's been great. They've helped put both my husband and me at ease during a stressful water leak situation. Thank you so much!

Water mitigation services went smoothly after a leak in my kitchen seeped under the floor. Paul was…read moreup front about providing estimates and answering all of my questions, even off hours. Lua checked in daily and was always professional, friendly, and excellent about keeping me updated about the progress of the drying. Would definitely use this company again.

I've known Leilani when she was at complete custom flooring, and I heard she's at urgent Island…read morerestoration now. I contacted her as my rental unit needed new carpets. As expected, she gave me multiple options and great advice. She knew I was trying to balance between quality and budget for rental unit. Needless to say, I have beautiful new carpets in my rental unit and the tenants love it. Thank you, Leilani and urgent Island restoration!

They want to charge me $99 just to look at my job. So they come to my house, look at what I need…read moreand charge me for what they want to charge me

mahalo to Jun and unlimited home services for our new roof if you have any questions call the…read morenumber on the video. They were fast efficient and reliable call them now

I was looking into redoing my home's roof as it has been raining pretty heavily lately, and I…read morenoticed some water damage in a particular area of my home. I reached out to social media to see who has done work on roofs in my area, and I was suggested to reach out to Phil. After reading some great reviews, I reached out to them for a quote through the website form. This is where the problem starts and where I, as a customer, start making judgements on this type of service as it is a huge amount of money I might be spending, and I'm very careful with this type of transaction. Impress me early on, and you will have my business. After my online inquiry was not answered after a full work day, I decided to call the next day. I forgot who I spoke to, but she said she would leave a note for Phil to call me back. I waited 2 days and called again,he was now on travel! Being patient, I say just bad timing. I did want to go with this company, and they were on the top of my short list, but they are throwing huge red flags my way just for a quote! A couple more days go by, and I call again, saying I'm still trying to get a quote. This time, I finally spoke to Phil about the work I was looking to get done, and we scheduled a day for him to take a look at the roof. Finally! He comes by and inspects the roof and the damage. I tell him what work I want done and want quotes for separately as there's multiple avenues of approach I'm thinking if I do have to spend out of pocket. Phil said he would reach out to me next Tuesday with quotes. Unfortunately, the quotes never came, and now I'm tired of playing this game where I have to initiate the contact as the customer. Although there are plenty of great reviews, maybe I fell through the cracks? At the very least, please tell me you're busy, and we will revisit this another time. As of now, I'm still gathering quotes, but I know that I will not be doing business with this company for my future roofing project.

Had an amazing experience for an emergency with our main line. Roto Rooter was able to send a…read moreplumber out within the hour. Sent link to app to track appointment and coupons. Mario was super helpful and quick. Repaired the issue in two hours. The price was fair and came with a 6 month warranty.

The great - excellent response from the call center!!!! Very eager to please. They quoted within an…read morehour someone would be here..............hour came and went .........no show, no update, this is where I got a bit frustrated......... Apparently there were only 2 technicians on my duty in the area at the time - and both were on cases despite me being next in line. Now I get it, things take longer....... still I was more upset at the fact that I had to keep calling to get updated, rather than being updated via text or something else. That was BAD on the call center to quote me an hour and someone would be out. Ended up waiting 3 hours!!!!! Technician was great. Extremely professional and fair even comped as much as he could for the wait and all, which I was grateful for. Process improvement needs to happen at call center to better inform customers of accurate times. That is my chief complaint. Technician was very kind, professional and considerate to all my concerns.

Honestly super pleased with the service I got from this company. I first spoke with Roy about my…read morecar he asked me a bunch of questions about my vehicle and what I wanted to get out of my car. At the end of the conversation he asked if I had any questions which he answered. 2 days later I had the appraisal for all I had asked for. My advice to anyone seeking an appraisal. Get as much information about your vehicle as you can before you make the call. It will not only make the process easier for you but also make it easier for them to make the appraisal. Also research what cars like yours are going for in the area. All in all thank you Roy and staff for all your help with my appraisal!

I was advised to post my review here as this is for the same company as the chain mentioned below…read more Just doing a service for someone else who was probably scammed. BEWARE OF THIS COMPANY! This company will practically steal your money so be very weary. They promised me services which they did not fulfill. Yes they will appraise your vehicle, but will make little effort to use their final appraisal to make any case in your favor. This is what happened in my case. A very nice lady named Christine was helping me determine the true value of my vehicle in a total loss situation with my insurance company and in fact provided me with a reasonable appraisal. 1 month down the line, I found out that Christine left the company by calling and trying to find out what exactly happened with my case. It happens that the owner and official appraiser Roy, let her go, and decided not to follow through with my case. When I had to call him to find out the status of my case, he simply said he thinks I have a good case on the true value of my vehicle from his appraisal and to expect favorable results. In fact when I called him a week later to find out, he seemed confused to who I was, and had to shuffle to find my file before telling me that nothing had been done. Then finally my insurance calls me and tells me that my appraiser that I hired has agreed with what insurance had stated was the value of the vehicle of my car. Wasn't Roy/Houston Auto Appraiser's suppose to make a case on the original appraisal that they had made and not agree with the insurance's value? I mean afterall that's why I had asked them to give me an appraisal which they backed confidence. Now they are saying that the value of my vehicle is worth what the insurance says it is in total disregard to the appraisal that they came up with. In addition, once Roy has your money, he won't really care about you anymore. He only picked up my phone calls if I blocked my phone number after he recognized my number. I left him messages which he never returned. The nice lady he probably fired for being genuine made me promises on what steps his company would take, but then he never followed up with it. FINALLY, after he had given up on my case he said these words verbatim on the phone "Your vehicle's value is what the insurance/other appraiser says it is. That's IT! Never you call again!" After which he rudely hung up. $455 of my money practically stolen! BEWARE! People thought your review wa

Absolutely saved the day! I can't say enough good things…read moreabout this company. They came out on a whim when I had a sudden issue with my screen door literally about to fly off my 10th-floor apartment definitely not something you want happening. Big mahalo to Devon super kind, incredibly helpful, and truly made my day 100 times better. You can really feel the aloha spirit showing up when you need help, doing quality work, and treating people with kindness and respect. So grateful for the quick response and genuine service. Highly recommend and will definitely be sharing the word.This company deserves a million stars and nothing less! Mahalo again, Devon!

I had several issues with this company. Do not waste your time or money…read more Context: We need to repaint our home due to HOA requirements, and I reached out to 9 contractors across Oahu, including Handy Andy. 1/ They were the ONLY ones to charge a fee for an "on-site visit," i.e., just viewing our property and drafting an estimate. The charge was $175 and was "applied as credit" for the job; otherwise, if we don't move forward with them, it would be non-refundable, which is already a scam because of problem number 2. 2/ Between the 9 contractors, the quotes for the SAME painting job of our house I received were between the range of $6100 to $7800 AND exactly one at $16,073. Handy Andy quoted nearly DOUBLE what every single licensed painting contractor and company I reached out to is charging as of 2026. They articulated in their quote that they would try and price match any licensed contractor, but why would we trust them when they are so far from the average, and they are not transparent about what paint they're using, which would help us discern the quality? (see number 4) So now they keep the $175 for stopping by our house for 10 minutes, because there would be no way we would go with them after doing our research. I will note that I understand gas can be expensive, so I would not have minded paying a smaller fee for the trip to subsidize that cost, despite no one else charging us, but there is no way it cost $175 to send their intern (see item number 5). 3/ Every single contractor except for Handy Andy included minor wood repairs, chips, etc within the total cost, still not exceeding $8000, which was not the case and came at an additional cost to us. 4/ Every single contractor, within their quote, provided the exact paint they were planning to use, which helped us discern the quality of paint (For reference, the highest tier, the Ultra Premium option from Sherwin-Williams Rain Refresh, was quoted at $7400 in total for us), but Handy Andy did not include this information in their quote which would directly help us understand the value of what we are paying for. 5/ For the onsite visit (which they had to postpone for the following day after I had already changed my plans to accommodate their timing), every single company/contractor I called, the person who was either going to paint the house, owned the company or be part of the team that was going to paint showed up... except for Handy Andy. This young individual showed up to do the assessment. He said he was their scout and would not do any part of the actual paint and repair job. I asked him basic questions about priming and caulking, and brought up questions and concerns, particularly moisture treating, because Oahu is obviously very hot and humid, and he was unable to answer, often saying, "I'm not sure I know what that is, but I will get back to you." Considering I paid $175 for this individual, I would expect him to know the basic requirements of homes here. Overall, my husband and I are very upset that we spent $175 just to get a quote that was double the going rate on the island, and we feel like we were scammed. Don't waste your time!

Rates go up enormously every year. Poor customer service. Look elsewhere if you can.read more

Company doesn't reach out to you to resolve issues they caused. Look for another insurer. What's…read moreeven funnier is their motto is "they're different, and thats a good thing." What person honestly thinks that's a good idea??? Truly sounded by yes men or incompetent.