Kara gave us advice and helped us start our LLC (how to do it on our own so we do not get charged a…read morelot of money for an account or CPA to do it). She was knowledgeable about starting a small business with an LLC, so I will give her that, but after working with her more, my husband and I have decided she's just not what our business is looking for, especially since we are now growing. We were happy with her service in the start but overtime it was just not up to par. Yes, she can advise on how to start an LLC on our own and do our tax returns, but that is it. If you are looking for someone to help you plan ahead for your business for tax strategies and tax planning, this may not be the place. We only ever heard from her for our returns and that was it. Upon going with another company, we also discovered some forms we did not file but were supposed to, which Kara did not inform us of. For tax returns, there is a portal to download your documents, but there is no "list" or things that we should consider uploading, so it can be a lot of back and forth on- send your expenses, send your mortgage, send this and that or cannot finalize return, etc. It just seems unorganized and if you're dreading taxes, this will make it worse. I also had a return for a different state in 2022 that was not filed (unsure why a different company omitted it). However, I decided to do it independently since Kara mentioned there would be a nominal fee if she did it because she does not know about another state's filing regulations. I asked the previous accounting company if it would cause any problems since it was omitted, and they said it would be ok since the IRS has a matching system and will send us a notification if anything was excluded so we could wait for that. Upon getting the notification, we can decide whether to make an amendment. Kara failed to mention that part. We felt she just wanted us to spend more money to have her do it or something. We moved from MY Personal CPA to her because yearly we would get a different tax preparer so we thought if we went with a smaller company (First Choice Accounting) we would get more personalized help but going with a one person team means getting emails at odd times like late at night and getting missed. Also, even though I did not go with Kara submitting my out of state return, I got charged a one-time $150 fee for Kara reviewing the 2022 tax return which I was not aware of. She was not upfront about the fact that there would be a charge when she asked if I could send her my 2022 return so she could look at it to figure out why the other state W2 was omitted. When I brought up that I was not expecting a charge, she did not reply to me. Finally, she always apologizes for responding late. Her cat got spayed, stayed up late, and was busy. You call her, and she doesn't pick up, but she will reply via email which increases more of the back and forth. This pretty much sums up why we are going with someone else even if we have to pay $400 to part from her since she said she already worked on our return even though she was still asking for documents and more clarification.

Kara was prompt, professional and I could tell that she didn't just want to bank a customer on our…read moreinitial consultation. She was thorough with her filing of my tax & helped me through a lot of forms/things I was not aware of for filing as a 1099 contractor, as well as with multiple W2s.

I paid $450 for a sit and Q&A, something he requires before taking you on as a client. The Q&A…read moresession was not very helpful as a new business owner because he basically sits there and answers your questions, but does not elaborate or speak in laymen terms. If you do not ask the proper question he does not help you understand Tax laws. I asked him multiple questions via email and he would answer the questions with very short answers that I did not even understand. When I confronted him on the lack of professionalism when answering my emails, he did not even respond.. It was complete waste of $450 and will not be having him do my taxes this year.

I needed a CPA to help my brother in law obtain a contractor financial statement ASAP for the bank…read more James and his team was able to help get that within days. Will be returning for taxes

Mahalo 809burners for converting some DVDs into digital files! I was able to create a great video…read morepresentation with video footage that hadn't been seen for decades!

Excellent quality and good value for transfer of data from VHS to thumb drive. Able to play on…read moresmart tv and computers too. Good service as well. Go to 808Burners in Waimalu for data transfer from old modes of storage. Not quite a fountain of youth but it's good to see that you looked pretty good back in the day or for your kids' childhood videos.

Mobile Notary Public in Hawaii did not offer the specific service I needed at that time (Live Scan…read morefingerprinting). He did not do anything beyond having the price preset on the message. He did not recommend where I could receive the service elsewhere, nothing. It seemed like this guy is just chasing a buck... Customer service still counts. I strongly recommend contacting O'hana Notary instead of this company. They provide excellent customer service even when they did not offer the service I needed or you maybe inquiring out at the moment. Ohana Notary is knowledgeable about who specialize in what service in their field, on the island, that you are looking for and they will advise you on how to get what you need even if it is not with their company. That is integrity and excellence in customer service.

We had a last minute family need and this service was PERFECT. Quick responses. Punctual meeting…read more Professional and efficient service. Personable and charismatic. We are SO grateful.

I'm a condo owner - the handbook covering living here is very detailed- covers all aspects of…read moreowning and leasing out to tenants - always good to have a retainer ready to hire a lawyer when u need assistance

Best customer service everyone greeted me and the asst manager Taylor Fuga was awesome she helped…read moreme sign up for Verizon told me about the phones n plans and she even set my phone up .best customer service .keep up the good work Taylor .im so happy with my purchase .you really made my day once again thank u .if anyone wanna switch to Verizon ask for Taylor the asst manager and she will try her best to get u on Verizon .i promise u wont b disappointed.

We went in to turn on our plan to travel abroad. Nice showroom, some countertop seating plus a…read morecouple of desk areas. Bench seating along the interior perimeter. Check in at the kiosk to be put in the queue. There were quite a few of us waiting. They were very knowledgeable and helpful getting our plan together and even worked up an upgrade with a Free iPhone 17!

Who needs a last minute sign on graduation day?? Professional Image Kapolei saved the day! I…read moreneeded a poster board printed within hours lol. Normally I send my order to Office Depot for same day printing but I called and they said they wouldn't be able to print it that day. Then I went to Walgreens who said they're backed up 4 days. Went to UPS store they couldn't help me either. I was losing hope and praying bc i didn't want my son to be the only one without a poster or banner (I found out a day before that he was walking and had to scramble finding pictures and designing). I remembered this shop in Kapolei and called. Say helped me and said absolutely he could have it printed within 2 hours. He even emailed me first so I could email back my file to print with instructions. I sent him 3 files for 3- 18x24 poster boards and told him which is the main one I need if he can't print them all. He called me to clarify and said he could print them all and attach them to poster boards within 2 hours. He actually had them ready within 1 hour and cleared counter space for me to attach my sticks to the boards. The posters printed matte, while i would've preferred glossy, but hey, my son had boards! Wonderful customer service, accommodated my last minute order & price was very good too at $36/ea (cheaper than Office Depot). 5 stars all the way! P.S. they have USPS services for your mailing/shipping needs!

All I have to say is that the staff were not friendly and honestly didn't seem like they wanted to…read morehelp. My boss and I walked in to inquire about getting a quote and asked for some recommendations, but there was no greeting or effort to assist us. The responses we received were very monotone, and some of the remarks came across as unnecessarily rude and dismissive. I love the work I've seen from this business online, which is why we were interested in coming in, but unfortunately, the customer service we experienced was enough to make us want to spend our money somewhere else. The quality of the work may be great, but the experience we had as potential customers was disappointing.