Everyone I interacted with at Wicklund Financial Services were outstanding. Responses to questions…read morewere quick. The staff are very friendly and extremely helpful. My previous tax consultant of 20 years passed away in late summer of 2025. I started searching for another tax consultant in Hawaii and I came across Wicklund Financial Services. All the reviews were positive and glowing. I also found other services too. I settled on trying Wicklund Financial Services and have never regretted it. I was concerned because my tax returns involve California, Maryland and Hawaii tax returns. I was concerned that they wouldn't be able to help me. Working with Reyn Wicklund, it was clear he understood how to prepare my tax return. He asked all the right questions and uploading all the documents via Tax Dome securely made things so much easier and faster. It also helped me to organize my tax documents as Tax Dome guides you through the various documents needed as well as give you the opportunity to add additional documents outside of the usual categories. By the way, I don't live in Hawaii. I live in Maryland, but that didn't matter. Reyn was able to complete my tax return remotely in a very timely manner without any problems. I will continue to use Wicklund Financial Services. Reyn is extremely knowledgeable, responds quickly to questions and concerns, keeps you updated on the progress of your tax return and is a pleasure to work with. I highly recommend Wicklund Financial Services for your tax returns. I am sure they are equally skilled in Financial planning and other services. The entire staff are friendly, helpful, knowledgeable, very responsive to questions, concerns and inquiries and very easy to work with.

Great service and communication! Taxes were done in a reasonable time. I also like that it's…read moreclose to home and not in town.

I used Didi for a financial statement so that I can get my contractors license. She was able to…read morecomplete it the same day, and did an awesome job. Thank you!

Didi is very pleasant and professional. She will answer any and all of your questions. She is fast…read moreand efficient. Her rates are very fair. I will be a repeat customer for sure.

Charito is very competent, friendly and accomplished the taxes quickly and correctly. We are very…read moresatisfied with her work over the last 2 years.

Charito has been our CPA for six-years and am very happy with their services. They are very…read morereliable and knowledgeable of current laws and services rendered are above satisfaction.

I paid $450 for a sit and Q&A, something he requires before taking you on as a client. The Q&A…read moresession was not very helpful as a new business owner because he basically sits there and answers your questions, but does not elaborate or speak in laymen terms. If you do not ask the proper question he does not help you understand Tax laws. I asked him multiple questions via email and he would answer the questions with very short answers that I did not even understand. When I confronted him on the lack of professionalism when answering my emails, he did not even respond.. It was complete waste of $450 and will not be having him do my taxes this year.

I needed a CPA to help my brother in law obtain a contractor financial statement ASAP for the bank…read more James and his team was able to help get that within days. Will be returning for taxes

Friendly staff and quick service. Certainly the quickest service and their expertise made for a an…read moreenjoyable experience. Not like all the past experience doing our taxes. We would spend so much time sitting and waiting our turn in the past. We scheduled our initial appointment and when arriving were promptly taken care of. Scheduled a return visit to see our completed return. In all for the 2 appts. we spent less than an hour there total, really satisfied. Kui was so professional doing our taxes. Made us feel at ease taking away any anxiety that comes with doing taxes, definitely a plus.

I was recommended to Kui at Hanks Tax service as my friend recently went to her for the first time…read more She was excellent. I had a new business through Etsy and had no idea on what to do or what I needed. She took her time with us and made sure everything was perfect. She even gave me tips and tricks and was so unbelievably nice. I highly recommend, unless she is fully booked, because I can definitely see that happening! I will be going to her even when I move off island as she can help you wherever you go!

Robin, the receptionist, needs to improve on customer service…read more I had an appointment with J. Castro, my tax advisor. Which the day of my appointment she couldn't fulfill my request due to being unqualified with any foreign assets. Which she wanted to adjust the appointment onto another advisor. However, the receptionist intervened that no other advisors could take me in due to unavailability. She was adamant on that I need to reschedule, however my reservations should still be fulfilled regardless of my situation. While J. Castro, the tax advisor was trying to be helpful, the receptionist insisted that I can't be helped with my appointment. This is my experience here and I've gone through HR Block for the last 6 years in various areas, so I know what needs to be processed. It's when people think they have some administrative control that think they can run over their advisors. Good help is hard to find, but the first layer of service needs to be improved. No wonder this particular area is poorly performing.

I have used these guys for the passed two years and it seems like there is something wrong with…read moretheir system or something wrong with the training of their staff. I have little faith that my taxes have been done correctly over the last two tax seasons that I always buy the insurance. Between the two times that I have filed one year I didn't owe and this year I do owe. Nothing has changed with my marital status, or employment , or dependents, yet somehow my taxes are not matching up. This year, my tax prep person is chalking it up to if I get money back from my federal, it's okay that I still owe a little on my state. Which to me doesn't make sense.. if last year I didn't owe anything but the this year I do? Something seems sketchy. Now whenever I try to get clarification on the issue it is nearly impossible to get a hold of my tax prep person. I call the office , leave messages, email multiple times with no return. The only time I seem to be able to get a hold of my tax prep person is if I call HR customer service (mainland line) and complain and have to schedule a meeting with my tax prep persons. I know tax season is a busy time for everyone, but I shouldn't have to wait over two weeks to get a response on a question! Finally, after working with my taxes pro since January, she gives it to me to review, pay and sign.. which I do (everything at this point is competed in mid march). Also at this point I'm exhausted on trying to get her to fix my taxes so I don't owe (like how I didn't owe last year) so I just give up and will pay whatever she says I owe to the state. So now that I've signed everything I assume it's going to be submitted . Fast forward a few weeks, no tax submission... now having to go through the headache of trying to contact my tax pro again, she's telling me it's because I need to pay for services again?? No I already gave them $535 for their services what do I need to pay for again?? I sent my receipts and still waiting for a response and still waiting for my taxes to be submitted . NEVER coming back !

Dan Kikuyama is super busy, but he is very thorough and nice…read more His assistant, Marleen is very helpful.

I'm looking at all the reviews, all 3 of them and see that the last review was 5 years ago. Here I…read moream leaving a more updated one. It seems as though they had really good service back then and I guess service compared to 5 years ago is not as good now. My husband and I were looking for a good CPA who understands our tax financial situation and since my sister has been going to Dan for a while, I figured he would be a good one. Welp.. let me tell you.. We've had nothing but bad experience. We had an initial consultation with Dan via zoom to discuss our tax papers. There were some mistakes from our previous tax consultant and he explained that to us. Instead of assuring us that it's fine and he can fix it, he gave me the impression that it was our fault and "shame on us" feeling. I brushed it off thinking he has a lot of taxes to do so maybe he's a little stressed. No big deal. I emailed him most of the information he asked for and had questions for some. I asked in the email if everything was there and he didn't respond (2x). So I guess email isn't his thing. Again, trying to brush it off. Once we turned in everything, in APRIL, thinking everything would be processed. I totally forgot about it and it dawned on me in JUNE that we didn't get our tax refund yet. So I called to follow up and come to find out OUR PAPERS WEREN'T EVEN PROCESSED!!! Now I'm angry and disappointed that no one bothered to call us to let us know that it hasn't been processed and we still needed to go in and sign papers before it got sent. Ugh! So mad but whatever! Not like gas prices are through the roof, I have rent to pay, and I just had a baby whom I need to feed. Three weeks later.. STILL NO TAX REFUND. What the heck! I called to follow up and no one is giving me a straight answer. Instead, I had to find out from my sister that they spelled my son's name wrong and had to process the papers again. Now I'm still waiting!!! Ughhhhhhh!!! I HATE TAX SEASON and I despise people who can't communicate. Had they just communicated through the process, I don't think I would be leaving them a -5 star