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Kapolei, HI

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The Tax Connection

4.4 (20 reviews)
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Services - The Tax Connection

Accountants

Audit and conflict resolution support

Current year tax preparation and filing

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Ha'Ane T.

I scheduled an appointment with Paula to complete my taxes for the beginning of the year and she was professional from start to finish. Paula actually helped me in figuring out a hiccup within my taxes (one that I would not be able to figure out on my own) and filed my G45 taxes all in one sitting in a reasonable time frame. She is very easy to work with, her rates are very affordable, and she also has a lot of experience under her belt. I will definitely be referring her to friends, family and business associates, and continue to use her throughout the year. The Tax Connection is located in the same building as the Warrior Ohana Clinic and is in between Kapolei and Ewa Beach. If you are located in either areas, I would check her services out or give her a quick call. Thank you again Paula!

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8 years ago

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4 years ago

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2 years ago

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3 years ago

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9 years ago

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8 years ago

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8 years ago

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6 years ago

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8 years ago

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8 years ago

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10 years ago

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6 years ago

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7 years ago

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7 years ago

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10 years ago

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8 years ago

Paula did an outstanding job with my taxes which I had two years of returns. Would highly recommend!

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10 years ago

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10 years ago

Mahalo Paula Jo! Extremely caring and personal...i have found the best tax preparer on the west side for sure

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Review Highlights - The Tax Connection

“Previously having the same tax preparer before moving to Honolulu , I was lost in selecting a new one .”

Mentioned in 2 reviews

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Kuulei and I have worked together for several years. Almost 20 years of excellent service. She is…read morethe best specialist that I have worked with. Kuulei goes above and beyond and very knowledgeable. I absolutely love Kuulei and I cant see myself working with anyone else. Raving for Kuulei. Mahalo Fred Waller Green Thumb'in Inc.

Please read the other one star reviews. I agree wholeheartedly and don't understand how a business…read morewith such inconsistent service has high reviews. I am absolutely disappointed in this company and have had my taxes done by other professionals. Extreme lack of communication, their online system means I have to do a lot of work to put in my tax information, then they can't follow simple instructions to file. No communication on whether they filed extensions when they did not complete/file on time. I gave all of my information in advance of the deadline and they didn't file my taxes because our invoice was due. (An invoice that was never sent to us and no communication that it was over due). You should trust that your taxes professional has it all covered. It's what you pay for and I don't think we received any value for the over $1000 we paid for our very simple tax returns. They refuse to review the errors in filing as we got a notice that our bank account was wrong for the direct deposit and have not even confirmed that my taxes were filed. The response was "it's whatever you gave us" and that we need to fix it ourselves. What kind of service is that? To date I have no communication on a simple question of if my taxes were filed as the IRS does not have a status on my taxes return. Please help yourself in avoiding the stress of taxes and go to someone that will treat you professionally.

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It has been such a time saver to have EJDA manage my business accounting. I had been looking for an…read moreaccountant for a few years but was never able to find someone that I felt I could trust. This has been a wonderfully refreshing experience working with EJDA. They are great communicators, always very reliable with timing, and go above and beyond to make sure that I am happy with their services. I really appreciate that they take the time to explain certain aspects to me so that way I feel that I really understand what's going on Even though I'm not the one that is spending hours looking at numbers anymore. Thank you so much for all of your hard work and dedication!

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H&R Block - The front waiting area

H&R Block

(18 reviews)

We go to Dennis, every year to do our taxes. He is great!!! He makes you feel comfortable and gives…read moregreat advice. There are so many guarantees that are offered, which is amazing and comforting! It makes us feel valued. This is why we go to H&R Block and Dennis, rather than do our taxes ourselves. It's worth the fees.

Kapolei H&R Block Experience:…read more We arrived 10-15 mins prior to our scheduled 3:30 appointment on a Saturday. While seated in the waiting area along with my family we overheard a couple who came in the office and checked in around 3:45 pm for Mr Dennis. Mr Dennis later exited from the back sometime around 4:10 pm and announced that he is running late and he will get to everyone asap. Moments later, he saw my family but immediately by passed us to shake hands with the 4: 00 pm appointment and stated out loud in front of everyone waiting with out hesitation that that this family can ONLY be seen by himself. After stating that comment, he asked my family and I to follow him to a cubicle so that someone else can assist us. After noting that no one was aware of our arrival which was not pre planned and absolutely unacceptable he finally found someone who was open. We sat and tried to complete the process. While seated at the designated cubicle we noted the 4 pm family walking along with Mr Dennis to the back of his office without further delay. Even after designating someone else to cover down for him we have not even completed what we suppose to. He later arrived to the cubicle and asked us to follow him to his back office around 5 pm. We left the office a little after 5:30 pm in which the entire time we felt he was rushing and we were not understanding the breakdown. The process was not even complete. This is by far the worst H&R Block experience we had ever had. We felt UNWELCOME and not IMPORTANT since maybe we are not part of the local population who he had a long rapport with. I am military and ONLY wish that no other family would experience this type of treatment. Why? Because I was with my kids who witnessed the treatment and I have always tried my best to teach them fairness and respect. I would NOT RECOMMEND this location or Mr Dennis. People who say he is the best maybe right or wrong to say however, my experience was witnessed by multiple family in the waiting area who I had a small conversation with about the treatment. Thank you By the way don't be fooled just because it says MASTER on a business card or a word of mouth. Everyone has a different experience. Thank you

Hanks Tax Service - Keep your money in Hawaii... Buy Local

Hanks Tax Service

(49 reviews)

This location is temporarily located per tax season and for this season it was located near Kapolei…read moreShopping center next to Texaco gas station. After reading information on their website, we pre-printed the necessary forms and brought in the requested paperwork hoping we could get a walk in. We came in on a weekday afternoon and was welcomed in by Alma. When we came in she was available to take us however they didn't have enough "tables" to take us in so we had to schedule an appointment in which they were readily available and open a month before taxes were due. Since we already looked online for the appropriate forms and documents, Alma treated our paperwork as a drop off and was able to take everything for us right there and then. I did ask her if we could keep our originals of our IDs, SSN cards, and birth certificates since it was our first time filing there and she was able to do it on the spot. Also she checked and verified that we had everything needed for filing purposes and to assist us getting the best return possible and she guided us for additional paperwork we didn't even think of including! She was very tentative to our questions as we were first time co home owners and also not yet married so we were concerned how it would affect our individual returns but she was so courteous and helpful with all of the answers she provided to us. By the time it was for our appointment, she had a cancelation prior to ours and offered for us to come earlier if we wanted to. She also had already inputting our numbers and did a "pre crunch" on the different types of filing on which would best benefit us as a whole for which the house should go under. Long story short, her numbers matched spot on and we went with our best choice of filing and got the most we've ever receieved on a return so far. We were there for only 30 minutes, signed the official documents and we were good to go! Going forward Alma will definitely be out tax person. We also both received our tax return via direct deposit for both federal and state within 2.5 weeks of filing with no issues.

Melanie at the Kapolei location is the BEST! Just simply the most amazing person and so good at…read moreher job. We were using a CPA for years and years. His prices had gotten so high that we finally decided to find someone else to do our taxes. On the recommendation of a neighbor, gave Hank's a call and requested Mel. So, so, SO very HAPPY with that decision! Service is impeccable! Fast, friendly, and reasonably priced! Mel patiently explains everything in detailed and easy to understand language. She's super knowledgeable and understanding and even takes the time to give advice on how to make things easier and cheaper for next year. Just an overall AMAZING experience! Thank you so much, Mel!!!

The Tax Connection - accountants - Updated October 2026

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