My parents needed a mobile notary by COB and Mihail went above and beyond to meet their timeframe,…read moreprovide the highest standards of care and service. Easy to work with and knowledgeable. Highly recommend.

Mobile Notary Public in Hawaii did not offer the specific service I needed at that time (Live Scan…read morefingerprinting). He did not do anything beyond having the price preset on the message. He did not recommend where I could receive the service elsewhere, nothing. It seemed like this guy is just chasing a buck... Customer service still counts. I strongly recommend contacting O'hana Notary instead of this company. They provide excellent customer service even when they did not offer the service I needed or you maybe inquiring out at the moment. Ohana Notary is knowledgeable about who specialize in what service in their field, on the island, that you are looking for and they will advise you on how to get what you need even if it is not with their company. That is integrity and excellence in customer service.

Malama Tax Services is amazing!! Mona was very professional and helpful. She answered all our…read morequestions and was available when ever we needed her. We usually do our own taxes, but needed some help and advice this year. Mona went beyond our expectations, wished we found her years ago! I would recommend Malama Tax to all my family and friends.

Mona is extremely knowledgeable and experienced. She has offered immense support as I have…read morenavigated moving my business from another state while operating business in three different states! She is attentive, kind and truly wants what is best for her clients. I feel completely at ease and she has exceeded all my expectations. I am very grateful for her and her work.

Great service and communication! Taxes were done in a reasonable time. I also like that it's…read moreclose to home and not in town.

After engaging with the CPA in a face to face setting early year and meting with one other…read morecompetitive CPA firm, we decided to move our business to Reyn Wicklund, even though the referral was to his father who started the business many years prior. Sadly he was no longer actively running it so we got the hand off to the kid. It started with some up front dialogue on getting started; jump on his portal for communications, uploads etc, add then to approving him for access banking, GET taxes and some other areas. All the typical new CPA working so fun prep steps. Then comes the long long gap of communications. To be exact zero replies on multiple emails requesting support and guidance on his own portal. When monthly GET was due we had no trust it was being handled, as it was not. So we paid it ourselves then emailing, reaching out but again Reyn decided to do it last minute without telling us. So now we've paid twice. Weeks months pass and more zero contact we are running our business not thinking about it which is sole purpose of this relationship from start as an owner my plate is overflowing with to do's, until another month the two and more lack of transparency lack of replies to countless messages about credit cards Quickbooks and so on. Terrible management. Now knee deep into mid year and no trust this guy has done a single thing for us (as had not) since double paying our GET. Sadly we are now back to square one and bookkeeping backed up so so much more. It's sad to feel this was so frustrated with a CPA. Especially of which was referred from a local and respected banker back in the day who knew his father personally. I suggest stay far from this CPA. Sometimes hard work and building a business from scratch you respect your clients you communicate with your valuable clients, not ignore them. Pick up a phone Reyn make a phone call. Reply when a letter has been written to you. Take responsibility. Well that's where entitlement comes in in our eyes with Reyn. He likely has no idea what it takes to build something from scratch and all the hard work to do so. If he did he'd know the importance of transparency and good communications.

They are a great-accounting services team that their long-standing customers drive from all sides…read moreof the island to see them. They moved last year from their location on Hawaii Kai Drive- so make sure you go to the new location in Niu Valley.

Kevin and his team at Premier Business Services have been doing my taxes for over the past 20…read moreyears. I have moved residences (both in and out of state) during that time, and Kevin has done an incredible job of communicating and completing my tax preparation brilliantly. I have utilized this firm's services for my personal tax preparation and for my multiple businesses. If you are looking for a highly accredited tax-preparation and business service with a personal touch, Kevin Nitta and his team are an excellent option to try.

We feel so lucky! We lost our tax person this year and called Alan at Diamond Head Tax as a cold…read morecall. Alan took us immediately and was very generous with his knowledge and his advice. He was fair in charging and even was willing to advise later this year when I called him. He is knowledge is broad and as said before he isn't "Selling anything". We were looking to develop a long term relationship with someone who wants afraid to advise and take care. We found this at first try with Alan and Diamond Head Tax group. Thank you. Dr. Lori Phillips

Great communication and excellent knowledge of my situation. Great people. Alan Chu has a a great…read morestaff always available to help.

I'm 35 and had tried everything except hypnosis, so I decided to schedule an appointment with…read moreRandy. Have you tried everything and still feel stuck? I believe God can use people and different forms of help to guide us back to ourselves. Randy's session was exactly what I needed. My thoughts had become loud and overwhelming, and I felt trapped in my own mind with no control. Through the session, Randy helped me learn how to regain that control. What once felt like a level 10 (the thoughts in my mind) is now closer to a 3. I notice a real difference every day, and I left with tools and a perspective that have truly changed my life. I wanted to explore options like meditation, coping techniques, and professional guidance before turning to medication, and I'm grateful I did. This experience was meaningful and genuinely helped me. I'm so thankful I took that step. Thank God, and thank you, Randy, for helping me find my way back to peace and control.

Such a sweet and caring couple. They really do their best to help you and want to genuinely take…read morecare of you!

I'm really impressed with the structure of Altres' onboarding process. I have never seen such a…read morewell organized flow of each step. Kawehi, Leighana and Lynn are a dynamic tteam, whom i had the pleasure of being interviewed and helped by. They made me feel welcomed from thr start, and went above & beyond in such a quick time frame, it really exceeded my expectations! Truly impressed. The positions they have presented so far, are exactly what i wanted to come across. I love how they help potential employees understand the process, by listing down what to expect from Altres. It's so organized and transparent. I admire this! I highly recommend Altres Staffing, especially the dedicated team: Kawehi, Leighana and Lynn, for professionals seeking employment with great successful companies! They are awesome at what they do! 10+ stars in my book :))

Altres made my experience as a first time mother extremely stressful. I went over two months…read morewithout pay because they dragged their feet processing my TDI claim. They asked Pacific Guardian Life to violate HIPAA rights and share my doctors portion of the TDI claim to which PGL cc'd me onto the email showing they had asked for that. They refused to file their portion of the claim online like my doctor and myself had submitted (the recommended way). So I reluctantly agreed to share my doctors portion of my TDI claim to which they then lost when it was faxed to them. I then went another two weeks waiting for an update, only to find out from PGL that they were waiting for a correction to be made on Altres behalf. PGL said I qualified for 100% financial compensation of my pay but Altres said I only qualified for 50%. When I asked when the request was made, I was told they had emailed them on a Wednesday, it was Monday when I found that out. Then when I called Altres they said they had JUST received the email that morning. How convenient... The benefit specialist I dealt with was Alicia Tanouye. Altres should be ashamed for trying to get one by on a vulnerable first time mom. Having me go over two months without pay is just shameful and to try to undercut a full time employee.

I paid this company at the beginning of June to get my taxes up to date and file my quarterly…read morereports. Since then, I haven't received a single report, update, or meaningful communication. Meanwhile, penalties continue to add up because the work still hasn't been completed. I paid for a service that has not been delivered, and the lack of communication has been extremely disappointing.

I am in law enforcement, and these guys helped me greatly! Help me get rid of $17,000 worth of tax…read moredebt debt state of Hawaii said I owed them! I highly recommend them!

Absolutely love ProService!!!! From sales (Ty Spencer) and onboarding (Alex was there holding our…read morehand from the beginning - and was always there for questions after) to our payroll specialist Richard, EVERYONE we deal with at ProService is awesome. The seminar today was incredible. It wasn't a sales pitch. It was information that our company can actually use. Thank you ProService! We appreciate all of your hard work finding and training such an incredible team. And definitely appreciate all the extra efforts you put in making sure we have everything we need to keep our business running smoothly. The extra education is always welcome. To be clear: I HIGHLY recommend them for your payroll needs.

Will try to keep this short. Overall PS HI has been great all these years that my previous…read moreemployers have used them. However, after leaving my last employer, they continued to pay me over 3 pay periods. It was never my intention to keep it. They contacted me and worked out on how to pay it back. Formal letters were written, but they missed the most important thing, a formal apology for the inconvenience. Something simple like that would go a long way.

Mark Matsuo was excellent. Mark was extremely knowledgeable and helpful regarding my tax situation…read more I would highly recommend his services to others.

I am so disappointed I feel like I should share my experience so others don't go through the same…read morestress working with this business. I reached out to schedule an appointment with Mark using his online scheduling portal because I was starting a small LLC at the middle to end of last year and needed help. He called me promptly at the scheduled time and had helpful advice so I let him know I would like to work together and that I would like to hire him to do my business/personal taxes. He sent me a link to establish my account in the client portal and I started to upload my documents. 1. Red flag number one. He told me that I need to file my GE tax in December and all I needed to do was to email his staff and they would take care of it. Sounded easy enough. The time comes and I email his staff with Mark cc'd well before the deadline. I never received any reply or confirmation. I gave them the benefit of the doubt that they may be busy, so I waited a few days and then scheduled another phone appointment. Again, he called promptly, but did not have an explanation why my email was ignored. However, he was kind enough to file the taxes right on the phone. I thought all was well and taken care of. 2. Ref flag number two. I did have some questions about my business that he said he didn't know the answer to and recommended I ask other CPAs or HR Block for confirmation. That's reasonable and I appreciate the honesty in his response, however, I asked him how he would like me to close the loop and he said to email him. So I spent weeks seeking out other tax professional advice to make sure things will be filed correctly and I emailed him a few times with my findings to make sure we were on the same page and again, never received a reply so I eventually scheduled a phone appointment. 3. Red flag number three I had made a few separate phone appointments with him the rest of the year to make sure things were on track for taxes and I mentioned each time in the appointment scheduling that is what my visit was for. On several of those meetings, he called mostly on time but was met with the response "oh I guess I should have looked at your files ahead of time" which made me feel uncomfortable that he was not clear what was going on with my situation. He confirmed at the phone appointment he would be doing my taxes and I made sure to have everything uploaded promptly early 2024 well before the deadline. I emailed him again in January to make sure things were in order. This time I finally received a reply, but he made a mention about S Corp filing deadline that does not apply to my situation and really made me feel uneasy. He then stated that they were working on the taxes and that sometimes it takes a while so it's good I submitted everything early. He said not to worry and they would email me when everything was done. 4. Red flag number four I was planning to travel in March and so I scheduled one last phone appointment at the end of February to have him go through everything. Again, he made a comment on the phone that he had not looked at my documents and so most of the meeting was him going through what I had uploaded. He said everything seemed to be there. Looking back, he never asked me in detail about my business office or phone line or anything that could count as a deduction and because I was just starting out I honestly didn't even know about those things. I asked him to provide a specific timeline about my taxes and when I could expect them to be done and how he expect payment. He said they should be done the last week of March and that he will send an email when they are done to be picked up or a copy will be available on the portal. I asked him how I should follow up in case I don't receive a reply because at this point his phone appointments were completely booked through the end of April. He said, again, to email him. 5. Red flag number five Not unexpectedly, I did not receive any communication from his office at the end of March. I waited a few days out of courtesy and then emailed him asking for an update. To which I never received a reply. And still haven't. I ended up asking another company frantically to help me with my taxes to meet the deadline. I have always paid my taxes on time and this was a huge source of stress. The lack of communication is extremely frustrating and unprofessional. As a new business owner without prior experience with tax law, it's so important to have a reliable CPA. I felt that I did everything I could to be communicative and proactive but was met with poor to no responses, vague answers and no results. He never discussed clear timelines or expectations. Had I just left him at his word that things would be done, my taxes would never have been filed and I would have been hit with penalties. It's a shame because he is a nice guy, but I found this unacceptable.