Will try to keep this short. Overall PS HI has been great all these years that my previous employers have used them. However, after leaving my last employer, they continued to pay me over 3 pay periods. It was never my intention to keep it. They contacted me and worked out on how to pay it back. Formal letters were written, but they missed the most important thing, a formal apology for the inconvenience. Something simple like that would go a long way. read more

Sara, Hope, Munirah, Juliana, Mary Anne and the entire team of support staff have been professional, courteous and patient with my myriad requests. If they do not have the answer, they consistantly call back after they consult with colleagues and utilize all their expertise to provide solutions to the ever evolving world of HR and Team management. read more

Very unorganized and no one ever takes fault when a HR error is made. They have no "checks and balances" in place hence errors are made continuously. We are seriously thinking about seeking another company to host our HR. And they ask for referrals? No, thank you. read more

Would give this place negative stars if I could. Constant turnover in staff, no one takes accountability for anything. Systems keep changing and new people aren't trained or just don't know anything about how to actually get things done. read more

Terrible, I will not use Proservice again. They installed an expensive 3 part water filter system and when it stopped working. despite multiple attempts to contact them failed to respond. It took 8 months and me contacting the system manufacturer to finally get a response. Unfortunately I had paid Proservice in full and they clearly didn't care enough to take care of me. read more

I've been a client of ProService for over 4 years - and have had nothing but very good service with them. Any question I ever emailed or called in was answered within the day. They have taken the burden off of my hands when it came to workmen's comp, unemployment requests, handling payroll, etc. Now that they've integrated more online options, I can make things happen through their customer portal and no longer have to deal with any forms. They also offer training on HR matters to their customers. Good company - happy with their service. read more

Pro service Hawai'i had really nice workers! I really liked the local girl Theresa! Mahalo!!

WORST H.R. COMPANY IN HAWAII It appears ProServices Hawaii is incompetent for providing basic H.R. Services. I have been trying to transfer my 401k from TRANSAMERICA to my ROTH/Traditional IRA after ending my employment with fine company. ProServices Hawaii continually sidestepping their responsibility, especially their Retirement Dept. It should not take 30 days to execute a transfer where we only needed a single signature from ProServices Hawaii to allow TRANSAMERICA to execute the transfer. I do not recommend ProServices to any business who desire a professional service. Do Not Recommend ProServices for H.R. Support. There are other competent organizations filling the needs of employees and employers. read more

We've been working with ProService Hawaii since July 2015. Best decision ever! They take the headache out of processing employment forms, background checks, payroll, human resource issues, etc. You will find they are well worth the nominal monthly fee. Give them a try and let ProService do all the hard work! read more

This company is so incompetent, it's actually unbelievable. They still can't get it right on my vacation hours. Why would anyone want to use them and their responses to everyone's one star reviews are the same thing over and over with no resolve. Pathetic. read more

I had the worst experience with ProService Hawaii's retirement dept. Just trying to get a simple 401(k) rollover took MONTHS. After ignoring a 401(k) from a previous employer for more than a year, I finally decided to roll it over into my current plan to get my finances in order. I filled out the rollover form and just needed ProService to fill in the last section before I could submit it. I had to call ProService 6 times over 2 weeks just to get someone from the retirement dept on the phone. I was repeatedly told Vida Kahoekapu was the only person who could help me with my rollover, yet she not once got back to me after I repeatedly left her voicemails and emailed her. Only on the 6th time trying did someone finally put me in touch with Teri Okuda, who told me all I needed to do was email my form and gave me the email address. If it's so simple, why did it take me this long to get it? This info should be on the ProService website. But WAIT, there's more. Even after emailing my form, it was never processed by ProService. I had to remind ProService again to process my form. Only then, after it's processed, do I find out that my form has an error. What's the error? My address doesn't match the address on record. And I have to get the form notarized--spending my own money and even more time trying to get my own retirement money. At this point, I was done, so I gave up on getting the rollover done now and decided to wait until the notary requirement was no longer needed. I checked a MONTH later, which is when I finally got the rollover done over the phone with the 401(k) company with no help from ProService this time, and it went just fine. I don't usually write angry reviews, but I was FUMING after this experience. A rollover shouldn't be this difficult to process, and the ProService retirement people need to do their jobs. Idk if Vida had something going on at the time, but if she didn't, she definitely wasn't doing her job. Shout out to Teri for being the only person who was actually helpful and responded to me this whole time. I genuinely hope I never take another job that uses ProService for HR again, this was absurd. read more

Very unprofessional. It takes forever to respond and solve issues. I asked to rollover my current 401k to IRA by filling out a necessary form. I haven't heard for almost two weeks and am very frustrated. I've experienced the same problem before and haven't changed yet. The worst HR company in Hawaii. read more

The company i am employed by decided to use proservice. Turns out one of my documents were expired. At that point i had already completed the majority of the onboarding process. Upon correcting my documents needed i contacted them stating i thought i had everything needed to move forward and was told my boss was to handle the process and what i had completed was not there anymore pretty much everything with the exception of my i.d. Isn't that what my employer hired them to do? All said and done when my employer was able to process what they required ,my account shows no benefit package,no vacation/personal/sick time,no retirement and here it is Sunday and i still have not seen any money deposited to my account nor has my bank who have gone out of their way to assist me. And i'm supposed to put my trust in these folks for my retirement and paychecks? Very unsatisfied to say the least! I'm fairly certain whoever passed the buck on Friday to my boss to do their job,very much enjoyed their weekend I certainly have not! And it wouldn't let me continue without a star rating or there would be 0 read more

I am a x client of pro service they dont know how to communicate what clients need to know.they let weeks go by to finally tell clients that they are short of employees and had a back log in catching up their work.makinh clients wait for authorization to get their 401k checks being held hostage on the mainland.for their mistakes they dont offer any kind of compesation to clients waiting on a check read more

Very, very POOR SERVICE! I always take the time to write excellent reviews and rarely find the need to write a zero star review. Absolutely the worst customer service ever!. They just don't care to assist you. They drag their feet for everything. Some of the assistants sound very pleasant, but...NO ACTION! I called them 12 times in one day and it is always one excuse after another. NO SOLUTIONS! Their responsiveness to communication, whether it be emails or calls, needs a huge improvement. I have decided to go with another company. They are much cheaper and the service is excellent. In 2 hrs everything was done! I got what I needed AND it has been smooooth sailing ever since and with efficient service and professional results. Read the other reviews... read more

Update still can't get my paycheck now I got a bunch of late fees. For no reason because I'm making the money just this company can't pay the employees. Funny how you been open 15 years and still have a hard time getting paychecks in the hands of the employees. SOS PLEASE DO US A FAVOR AND FIX THIS. YOU CANT TELL THE BILLS O MY EMPLOYER CANT PAY ME FOR HOURS I WORK. read more

Thank you ProService for removing headaches off my plate. They provide my staff with great training such as CPR, FIRST ID, Bending and lifting at my location when requested which is a good service. This frees me up from sending my team(family) all over to get trained. They pay them on time. I really appreciate how I can call and get help ASAP most of the time. I value what they do because they allow me to focus on other parts of my business so we can grow. Thank you again, Domonica read more

The service provided by ProService is quite slow and inconsistent. I visited their main office at Hawaii Kai Towne Center. A lot of the staff at this location are young and hip and possibly just graduate college so if youre looking for experienced staff you might not find it here. ProService has some cool employee perks that I was thinking of utilizing so I was seeking more information. One of the perks was free movie tickets but dont be deceived its actually a long process - Something about theyll reimburse you back into your check, blah blah blah. read more

One would think that a company that bills itself as a "Professional HR services" company would be able to function effectively in the HR realm. Not so for ProService Hawaii. I recently tried to navigate the hiring process of this company because I was interested in a position that they had posted. I am not upset in the slightest that I was not selected for the position, in fact by the time they had made a decision I had already moved on, and based upon my interactions with this unreliable company I would not have accepted the position had they offered it to me. The culture of this company is obviously broken. A quick note about myself: I am a business professional . I have started and managed successful companies for other people. I have years of experience establishing and managing Sales and Operations teams that perform at a very high level. The following is a timeline of my experience working with this company's hiring process. June 24 - I Apply Online via LinkedIn June 29 - I receive an email, "further information requested". June 29 - I provide the information required through their web portal. June 30 - I receive "application viewed" notification from LinkedIn. July 21 - I receive "next steps" and "further information requested" emails. July 22 - I provide the information required (again) through the web portal. Aug 11 - I receive email from HR "T" to schedule initial interview, interview is scheduled for 8/24. Aug 24 - Interview (Tuesday) Post Interview (1:30 PM) I receive an email from "T" promising a follow up "No later than 2 business days from today" Aug 28 - (Saturday) after waiting Wed-Fri, I send email asking about promised 2 business day follow up Aug 30 - (Monday) I receive an email from "T" that again promised another follow-up "Update for you by end of the day Wednesday of this week" (9/1) Sep 7 - (late night) after more than a week, I receive an email requesting to schedule for another interview. Email says that link should be provided within two hours. Sep 8 - (Morning) I email "T" to let him know scheduling link never came. Sep 9 - (9:40 pm) I receive email from "T" saying this was sent to you "in error"; "I should have an update for you by end of the day tomorrow" Sep 20 - I receive an email from Tyler "we have chosen to move forward with a different candidate" Almost 90 days to get a "thank you but, no thank you" email??? With many commitments to follow up and expectations set, and not one of them even attempted. Sending an inquiry was the only way to get any kind of response, and then the reply was simply another commitment date for a response that they had no intention of keeping. Honestly, after the third failure of "T" to follow up, I had written this company off as unprofessional, and had no further desire to explore employment with them. The September 20th email was irritating enough to me that I decided to send a very professional LinkedIn note to Kayla (Sr. HR Business Partner) stating that "I wanted to provide some feedback on their hiring processes". I was hoping that perhaps she simply wasn't aware of the the extremely unprofessional behavior of someone who is supposed to be the face of the company and hire the talent that will eventually represent the company. I have waited a month for a response from Kayla; perhaps she is not the person who should be made aware of this, or maybe she just doesn't care. This has been on my personal "to follow up" list for a month waiting for a response from Kayla. This morning I called their office and asked to speak with her. She hasn't returned my call either. I decided to leave this review so that I can cross this off of my "to follow up" list, in case someone over there actually does care. Additionally, the very least I can do is offer a warning for other professionals that may be seeking employment before they waste their time. read more

I highly recommend Pro Services. They are professional, patient, & kind. I took literally years from the first contact to the completion of everything. But I never felt rushed or pressured in any way. I was so stressed out about all transition. But everyone I have dealt with thus far has been only calm & reassuring. The transition was very smooth. Their reps are very knowledgeable & humble. If they weren't sure they would let me know & verify the information they gave me. I am very pleased with them. read more

Absolutely the worst customer service. Same problems, no solutions, no care. Don't try to call them, cause its the same... no solutions and they just don't care. read more

I was hired as an extern for a company that contracted with ProService. While I was not a formal employee, I was getting paid and therefore was classified as one. ProService was a month late on paychecks. What could've been simply fixed turned into conversations back and forth with the contracting company's representative. They only replied, "the payroll department had mistakenly deposited your checks into another person's account." This had occurred with multiple checks. When I contacted the right people, ProService direct deposited all the money owed only towards the end of my externship. Quality control needs to be improved, since the possibility of not paying people on time should be zero to none. I felt defeated in arguing over which hours was paid back, and the ones that were not. I can not imagine what it would have been like if I was a regular employee. read more

Through NO FAULT of the company I worked for, my last 3 paychecks have been messed up. The first one was supposed to be mailed to the Cafe I worked for, but was mailed to my home address instead, after my boss emailed to confirm that my check would be mailed to the Cafe. It took six days after my payday to receive rather 1st check, which ProService hand delivered to my account. My second paycheck was supposed to be direct deposited, but it was not. Supposedly, my checking account has an additional number on the end that caused the kickback. Again, they hand delivered my check to my account. The manager was very kind and confirmed my account/routing numbers with the bank to ensure that my next check would not have any issues. If you have gotten this far, I'm sure you can guess what happened with my third pay check. That's right! It didn't get deposited into my account and I'm told they don't have the resources to deposit it like the last two (I mean, I get it, but this is their fault...). I asked them to mail me my check and I am currently waiting on its arrival. I was going through my paperwork because I thought this MUST be my fault, but it is not. All of my account information, routing number, etc are all correct, according to my direct deposit form from my bank. This is the fault of ProService Hawaii. 0/10 would recommend, but I am grateful for how prompt and professional Kaycee Kimbel has been. She truly did go above and beyond with my first 2 paychecks. She deserves a raise, a paid vacation, and to work for a better company that does not mess with people's hard-earned funds. These mistakes have cost me hundreds in late fees, overdrafts, and interest from not being able to pay bills on time, due to not being paid when I am supposed to receive my funds. read more

ProService has provided our human resource services since we were established as a non profit. We've partnered with them since 2010 and have been thoroughly satisfied with their services, response time and continued assistance and support for our agency needs. We are happy overall with this company. read more

Brought Hubby here for his appointment to set up his payroll because finally going back work. Starting new construction job with a different company because his other job didn't have work due to COVID. This company that handles the payroll must be taking out a lot of money from his pay check. He use to make more money before at his other job which isn't too good when you gotta pay them bills cause they racking up. Hopefully he is going to get paid the correct amount. Guess gotta get used to the new system or he getting cheated out of his money. read more

The usefulness of the services they provide outweighs any cost. They are responsive, knowledgeable in areas I have no business handling on my own and expedient. We have never had any problems with them, our payroll or anything related to the services they provide for us. Highly recommend. read more

I was hired by a company that uses their services. A lot of sloppy errors between paychecks and issuing my insurance. If a company is paying for their service the employee should not need to reach out to them to ask why they still don't have insurance months down the line. They blamed my Doctor's office and previous employer for the confusion in coverage, but it was due to an error on their end. I was put into a bind choosing between paying out of pocket for glasses or just being blind. In all seriousness if the company I run made this many mistakes and I failed my customers so badly on a regular basis we would no longer exist. I wish I could poorly execute my duties and exist. read more

Terrible customer service. I filled a form through my employer and they failed to submit it resulting in over 6 months of phone calls and wasted time for their mistake. Do not recommend them for benefit services. Their attention to detail is poor and their communication between team members is even worse. read more

ProService is AWESOME! They are reliable, consistent, and always have our office best interest. ProService makes our business life easier, so we can focus more on our job. We have been with ProService for over 10 yrs, and wouldn't go anywhere else. Our ProService team Pilina are fantastic, we always get a call, or an email back from them right away. ProService is #1, they really care. Much Mahalo, Dr. & Mrs. David Samsami read more

As a really small business owner I thought that I can't really afford an HR company. Boy was I wrong. Being older, wiser and a more experienced business owner I now know for sure that I can't afford not having an HR company. Thanks to Proservice I can sleep at night, knowing that they have my back. I had one employee that (almost) took me to court and a few more employees who were trying to take advantage of generous Hawaii unemployment laws, but ProService really helped me avoid these sticky situations. We had ProService for 7 years and plan to keep this company as my HR go to company for many? Many more years to come. read more

The company my husband works for just switched to using Pro Service. I went on-line to sign my husband up. I gave all HIS information, His drivers license etc. I received an e-mail from a Chalese Morton from Pro Service stating she had received everything and that my husband was all signed up and ready to go. Yesterday I was sent a link on PS so checked it out to make sure all was good. First thing I see is "Welcome (my name)" and my name it big, bold print..Hello! I don't carry husbands last name so even that was wrong! How could Pro Service make such a huge mistake?? Getting Ms. Morton on the phone is just about impossible. Husbands payday is tomorrow so concerned where his check will go.. Terrible service from Pro Service! I would attach a screen shot of my welcome to PS but rather not have my name out there..but trust me I did send it to Ms. Morton. read more

I worked at a place where they use ProService as their HR and payroll services. My experience with them was HORRIBLE. First of all, the lady who called me to finalize my hiring paperwork could not even pronounce the name of the company, second of all, she was unaware that all the documents and ID's I provided them was sufficient for onboard hiring. Then, when I went to my old work place to pick up my stuff, I asked the manager about my paycheck and she told me ProService handles that, so I called them and the phone just rang and rang and rang and rang - no answer. FINALLY, I decided to leave a voicemail regarding my paycheck and they have not called me back and it has been a WEEK. I do not recommend ProService. read more

As a relatively new small business on Kauai, we needed a Timekeeping, Payroll Processing and HR Solution. ProService Hawaii is just what we needed. Extremely professional and responsive local staff, have been able to help us with all of our Payroll, HR and State labor law needs. Would highly recommend. read more

Meanest and rudest HR people I have ever seen. They only care about their employers not employees. They don't have a heart.

Pro service only cares for the employer, not the employees. Used to think otherwise since I've been with companys with pro service for about 10 years now I think. Now it seems like a bunch of people who gets paid to cover up for employers who be doin some dirty shit. read more

Went to pro service and signed all the necessary paperwork for new job a month 45 days. Said they accidentally sent my insurance papers and cards to the wrong address, now I have to wait for another month after re-signing new paperwork for health insurance. I am 54 and health is very important need to get medication and a flu shot. Also, i signed up for direct deposit yet, pro service keeps making me come their office to pickup check. One more thing, accountant who works there, not going to say her name, comes off as quite rude. How can you be in business this long and not improve? read more

Pro Service is supposed to be an HR company... but with my experience, all they seem to do well is payroll! Mind as well change their company name to Pro Payroll Service. I recently was wrongfully terminated back in November from a position and I was told that Pro Service could help me talk to the right people. WRONG. When I called, the person in the "termination" department or whatever was out of office, so I left a message with the person that took my call so that they could call me back... NOPE! No call back. When I called again later, they were unhelpful. They could not refer me to ANYONE to talk to about my employee rights!!! They had ZERO resources for me. All they said was that they would pass my concern onto my company... well, duh. But, don't you think they already know of my concerns?! I was did wrong, you're supposed to help me! Also, I got a phone call from the State of Hawaii HR saying that it was reported by Pro Service that I was fired for insubordination... NOT TRUE. For one, I wasn't even fired according to my company, I was "let go." Two, I definitely was not insubordinate! I even called my company to VERIFY that that was not true and was told that it was Pro Service that spoke with the State HR office. When I called Pro Service yet AGAIN, they just said "well, that was what was reported to us by your company." They obviously don't stay on the same page as their clients! My concern is that now somewhere in a record, it is stated that I was fired for insubordination, which is NOT TRUE... they didn't even try to fix it! Pro Service needs better training on how to handle situations when shit hits the fan. I ended up successfully on unemployment benefits, but no thanks to any help from Pro Service. Employees are friendly, though... they just obviously don't know much. read more

I Am a new employee for a company that uses Pro Service I have contacted them multiple times Asking for a packet for new employees I found out none of the current employees received a packet or even a office visit from a representative from Pro Service It's frustrating, they just don't respond All I want is a consultation on what are my benefits, my company gave me a contact called Lokahi Team I am yet to hear from them. When I was hired from my previous employer the HR Dept contacted me on my first day, scheduled a orientation date Told me that this is company time So you will be compensated for your parking, mileage and it is paid time. During the orientation I would think Pro Service, should have reached out to me Instead of me trying to contact them. read more

As an employee of a business who employs ProService, I was turned on to a few benefits. One of those being discounted movie tickets! Since I am in the HKTC every week, I figured I would stop by to inquire about these famed tickets! The lady at the front, Brie, was absolutely amazing. She greeted me immediately and with a warm smile! She was patient and answered all my questions, printed off necessary paperwork, and even expedited my order. The 5 stars are indeed mainly for Brie!! I can only hope the other ProService employees are as great as she was. I'm sure I'll be stopping in occasionally for more tickets;-) read more

ProService is the kind of business we need in Hawaii. They are a highly efficient and professional company with all the right local flavors. For me, it's all about my employees and taking care of them is my number one priority. They understand this. They don't question the need, they just figure out a way to get it done. I hope more businesses incorporate their work culture. read more