Terrible Customer Service is an under statement!
I spoke with attorney T.C. regarding a case. She asked for me to send the corresponding documents. I did. The firm confirmed they received the documents and they would get back to me in 3 business days. I spoke with attorney T.C. and told her there was a deadline on my part and if they could get back to me sooner? She confirmed again they have the document and that they would try but they couldn't guarantee sooner.
I checked in after 2.5 business days. The receptionist said an attorney would call me tomorrow. Attorney K.F. called me the next day. He said that he did not look over my document yet. And he opened it while I was on the phone. At that point he said, "The document is 20 pages, which is over the 15 page limit. I'll have to get you a price quote for us to read the document and get back to you in another 3 days with the quote." I said 1. The document I need reviewed isnt as long as the attachment. It was a pdf so I had to send it all together. There are other irrelevant pages of photos etc. on the attachment. Attorney K.F. repeated the same thing that he was not going to review my document on time, by the deadline provide by the law firm and that he could get back to me in another 3 days with a price quote to review my document!
I told attorney that this is unacceptable because I have confirmed with his colleagues since last week, the past 5 days that they have my document and that an attorney would get back to me after they review the document within the next 3 days. And today is the end of those 3 days, the deadline I was given by multiple people at his firm. And I have a deadline too.
Attorney K.F. said, "We are getting nowhere, I'm gonna hang up." Then immediately he hung up the phone on me.
I was livid at how, I the client and member was disrespected and mistreated. I called back the firm and told the receptionist that I wanted to speak with a supervisor and that this treatment is unacceptable. The receptionist said she would have a supervisor call me back.
I received a call back from attorney R. He said he was calling to schedule an appointment for me with the supervisor. He asked me what time worked for me tomorrow because the supervisor wasnt available today. I replied, "How about 1030/11am?" Attorney R replied that shes available at 1130 and she doesnt have anything scheduled after so how about that time? I replied, "That's great. 1130am works."
Several hours later, attorny R calls me back asking, "What time did we decide on tomorrow that Attorney T.C., the supervisor would call you at?"
I said, "1130am. That's the time that you said works best for her." He said, "Oh ok. Thank you. I'll put it down. Yeah, that's right!"
So today, its 1223pm, the day of my scheduled appointment with the supervisor, I get up early make sure I have everything ready. And 1130 comes around. No phone call. 1145 comes around no phone call. At 1150am, 20mins past our appointment time, I call the firm. I tell the receptionist C the situation that I had an appointment with T.C. at 1130am and I'm still waiting for her to call me. She said, "I'm sorry, please hold." Receptionist C puts me on hold for several minutes and comes back on the line and says, "I'm sorry, but attorney T.C. isnt answering. I cant get ahold of her and dont know where she is. Maybe possibly her client before you is keeping her on the phone longer than she expected. I dont know."
I remind C that I had an appointment at 1130am and I've been waiting around and I have other things I need to do today. Receptionist C said, "My hands are tied. All I can do is send a message to the attorney to call you asap".
I'm so done. Right now, its 1 hour past my appointment time no word from the attorney. read more
