Honestly super pleased with the service I got from this company. I first spoke with Roy about my car he asked me a bunch of questions about my vehicle and what I wanted to get out of my car. At the end of the conversation he asked if I had any questions which he answered. 2 days later I had the appraisal for all I had asked for. My advice to anyone seeking an appraisal. Get as much information about your vehicle as you can before you make the call. It will not only make the process easier for you but also make it easier for them to make the appraisal. Also research what cars like yours are going for in the area. All in all thank you Roy and staff for all your help with my appraisal! read more

I was advised to post my review here as this is for the same company as the chain mentioned below. Just doing a service for someone else who was probably scammed. BEWARE OF THIS COMPANY! This company will practically steal your money so be very weary. They promised me services which they did not fulfill. Yes they will appraise your vehicle, but will make little effort to use their final appraisal to make any case in your favor. This is what happened in my case. A very nice lady named Christine was helping me determine the true value of my vehicle in a total loss situation with my insurance company and in fact provided me with a reasonable appraisal. 1 month down the line, I found out that Christine left the company by calling and trying to find out what exactly happened with my case. It happens that the owner and official appraiser Roy, let her go, and decided not to follow through with my case. When I had to call him to find out the status of my case, he simply said he thinks I have a good case on the true value of my vehicle from his appraisal and to expect favorable results. In fact when I called him a week later to find out, he seemed confused to who I was, and had to shuffle to find my file before telling me that nothing had been done. Then finally my insurance calls me and tells me that my appraiser that I hired has agreed with what insurance had stated was the value of the vehicle of my car. Wasn't Roy/Houston Auto Appraiser's suppose to make a case on the original appraisal that they had made and not agree with the insurance's value? I mean afterall that's why I had asked them to give me an appraisal which they backed confidence. Now they are saying that the value of my vehicle is worth what the insurance says it is in total disregard to the appraisal that they came up with. In addition, once Roy has your money, he won't really care about you anymore. He only picked up my phone calls if I blocked my phone number after he recognized my number. I left him messages which he never returned. The nice lady he probably fired for being genuine made me promises on what steps his company would take, but then he never followed up with it. FINALLY, after he had given up on my case he said these words verbatim on the phone "Your vehicle's value is what the insurance/other appraiser says it is. That's IT! Never you call again!" After which he rudely hung up. $455 of my money practically stolen! BEWARE! People thought your review wa read more

I have waited about 1-2 weeks after my experience with this company to write a review. It is still clear in my head as if it had happened yesterday. My beloved mint '08 Honda S2000 was totaled by a teenager who sideswiped me forcing me off the road, taking out a firehydrant and everything. I had started negotiating with my insurance company right away, them and I knowing it would certainly be a total loss. Keep in mind, newer S2000s in excellent condition with low (less than 50k) mileage are are rare as hen's teeth in Hawaii. My insurance had initially appraised it around $23,300. I knew this was not going to be enough to acquire an S2000 even remotely in a similar condition, even if several model years older. At this point, I got in touch with Roy from "Houston Auto Appraisers", I had explained my situation to him at this point, and he assured me he would get me "at least 2-3k$ more" than my insurance company were offering me. I told him I would consider using him as an appraiser, if needed. I had continued negotiating with my insurance, who were reasonable in admitting that they were using comparables from other states on the mainland, not Hawaii. I had talked to Roy again, letting him know that my insurance company was giving me under $24,000, which he assured me my vehicle was worth way more. At this point, I had explained to him that I would have to pay HIM $455 for the appraisal, as well as ~$30/day for a rental car, and asked if it would be worth it financially for me to go ahead with the appraisal. I am paraphrasing here "definitely, I feel bad to turn down customers and I have to do it frequently, if I think its not worth it. In your case, we can definitely get you at least $26,000, do you want to place your order now?" Roy likes this phrase, and as you will see, values money a lot more than people (his customers). I decided to give Roy a call, after my insurance gave me a final offer of $23,900. I had the same conversation with Roy as I described in the paragraph above, again explaining to him my cost of $455 for the appraisal, as well as ~$30/day for rental car. Same assurance. Same 'piece of mind'. My friend this time was sitting next to me and heard the whole conversation. I placed the order this time. AFTER ROY TAKES YOUR MONEY, YOU WILL LIKELY NEVER GET A CHANCE TO TALK TO HIM. He would never be available when I called the office. Funny how available he was BEFORE charging my credit card, even calling me back himself. After many back and forths with his nice assistant Magen, who told me she was talking to my insurance's (USAA) adjuster, and they ultimately came up with $24,780 for the car. I said this would barely be worth the hassle and financially for me, and to see if she can get low $25s, if not its okay because I am growing tired of the process. I was them notified by my insurance that Magen had agreed to a final appraisal of $24,500. LESS THAN the number she had told me they were currently at!! She of course denied even having this conversation with me. I must be deaf and they still let me practice medicine in this state. I was done dealing with a dishonest company at this point. As Roy told me, he "has people in Hawaii"; and he puts his name at the bottom of the appraisal, never having seen the vehicle in question? And never being available after charging your credit card. Its very clear when a company cares more about making money than their customers, I am yet another customer who experienced this first hand from Houston Auto Appraisers/Honolulu Auto Appraisers. read more