ADDENDUM: After the below review was written, I received a call from Ram Jack West to resolve the…read moreissue immediately. They came out promptly and I am now happy with the final product. In addition, they gave me a $200 Home Depot gift card for the inconvenience. Ram Jack West has great customer service and prioritizes the satisfaction of their customers. I highly recommend! I originally chose to work with Ram Jack West because I felt that Chris (our salesman) was open and honest compared to other companies. When evaluating our project, he called the engineer on the spot to clarify what our project would entail which I appreciated since previous companies were wishy-washy. We were able to schedule quickly which I appreciated, and the price seemed fair for the amount of work that was going to be done. When the team came out to do the work, I reviewed what I believed they were going to do for the project. The crew foreman, Aaron, said no, that's not what they were told to do and proceeded to tell me something drastically different from what Chris and I had reviewed. My father was also present when Chris was here and verified that it was not what was discussed. I called Chris directly to clarify which he reassured me that sometimes they need to provide support to structures but the team onsite didn't think it was necessary. He "wants clients to be overprepared so that they aren't shocked if more equipment is needed". I then had to ask, wasn't this part of the costs that you originally quoted me for? He then said, he would have to check the estimate to see. After my prompting, I was returned $880. This would have been overlooked had I not asked. Furthermore, I questioned the foreman, Aaron extensively prior to the work beginning. I was worried that the way they were installing the Helical would not support the cement post properly as we were told with previous companies that it would make the cement tilt and push up on the beam unevenly. I was reassured by Aaron that it would be fine. Sure enough, after the team began the work, the cement block began tipping as they lifted the beam and we could not get the balcony back to level. The "finished" product looked extremely unstable and I was concerned about long term stability. I was again reassured by the onsite team. Despite this, I decided to reach out to the project manager, Bijoy (who I had never met in person and was only in communication with via email) and sent photos of the completed work. I also sent a company review after being prompted to do so with an automated email from the company. After this submission was sent, I was reached out by supervisor Tyler who also said he would review the photos. Tyler was very pleasant to work with and responded promptly. I received a call back from him shortly later and said that although the structure is stable, it doesn't hold up to Ram Jack West standards in appearance and they would come out to lay new cement down (which is what I thought I was paying for in the first place). The team came out again, and laid cement which looks so much better! I was very happy with the results until we had to remove the wood framing around the cement and found a hole where the helical is. It is a deep hole (at least 3 feet) and our gravel in the area falls in to it. Furthermore, I am now concerned about it filling up with rain water and further disrupting the ground. I, again, reached out to Bijoy and sent photos with questions about how this hole can be filled. I didn't hear back for nearly 2 weeks, at which point I reached back out to Tyler. After Tyler's prompting, I then received an email back from Bjjoy instructing me that I could fill the hole with anything insulating "such as foam or newspaper". I clarified that newspaper would not be water proof and also the hole is at least 3 feet deep which would not be feasible to fill. I asked if cement would work instead, which he did say I could do. Overall, the initial project took 3 guys less than 3 hours. The crew returned to place more cement a few weeks later. And I still have to spend my weekend (and money) filling the remaining hole for an unfinished project. I was really hoping I was going to like the finished product but because of the continued need for work, lack of initial transparency, and delays in communication, I can't say I would recommend using this company. I think that the Ram Jack West supervisor, Tyler, did a great job trying to improve this issue for me and had great communication, but ultimately, I still have to do work on something I spent nearly $6k to get fixed properly the first time.

We were completely satisfied with the work Ram Jack performed for us. First, they were BY FAR the…read morelowest professional bid on our house. They did the most detailed analysis of where the house needed to be raised, and didn't try to upsell us on anything extraneous to that. Most of our job consisted of putting several dozen jacks under the floor, to reverse 25 years of settling. It took a bit more than a day to place everything, and then a few hours to actually jack things up. The floor is now essentially level, and there were no cracks that we have found.

They responded quickly to my inquiry. They are very knowledgeable in what they do. We had a new…read morefrench drain installed. Worked was done in a day. Very professional.

Had a large, obtrusive puddle forming in my driveway every time it rained, which would stay there…read morefor several days during the winter, and which was also blocking the pathway to my back door. Paul at Allied worked with me over the course of four months figuring out the best way to deal with the problem. The solution was a channel drain that would lead to my existing gutter drainage system. Because of the topography of my existing driveway, I assumed that there would still be a fair amount of puddling even after the drain was installed and that I would just have to live with it. In the days just after the install however, it rained quite a bit, and the drain worked pretty much perfectly. The puddling has been reduced by about 95%, and the water that does collect is shallow enough to handle easily. After the rain stops, the remains evaporate after a few hours. The small lake that I used to have to walk around is gone. The guys who did the install were professional and very courteous and Paul was very knowledgeable and patient in response to my many, many questions and emails leading up to the install. Would definitely recommend Allied for any project, large or small.

***Please note -- I updated my review from 1 to 5 stars. Terra Firma took the initiative to reach…read moreout and assess any next steps needed to correct the problem. Trust is 100% restored knowing that if problems come up they will take any action needed to follow up. I will also say that the work they originally did was actually to code, and we agreed that the moisture problems arose due to the nonstandard setup of my dehumidifier, NOT because of errors in Terra Firma's work. Thank you Terra Firma.*** Unfortunately, I have to drop a negative review in the interest of warning other folks that their work has gone downhill. I previously had an excellent experience with Terra Firma for management of a water problem in my crawlspace. I hired them without question again for my current property for management of moisture issues, and I didn't check their work upon completion as thoroughly as I should have. Unfortunately, about 1 - 2 months after completion of work, I discovered a large mushroom growing out of one of the structural posts in my crawl/basement. On closer inspection, I noticed that the dehumidifier water discharge line they installed was dumping less than a foot away from my foundation, corresponding to the exact spot the mushroom was growing. Moisture was the exact problem they were supposed to fix, but now they have created a severe structural problem secondary to moisture with the dehumidifier line dumping large quantities of water right next to my foundation. In other words, they created the exact issue they were purporting to fix by collecting the moisture and depositing it into my foundation. Once fruiting bodies are growing out of wood, this is an indicator that the wood is severely compromised and the fungus network has grown extensively. I now have a very expensive and serious problem to fix. I called to let them know about the problem, not sure if I will hear back from the coordinator/ the team who did the work. I am not sure if I would trust them to fix the issue after the damage they have caused, but I would accept financial remediation. If they take steps to make things right, I would update my review. I would not hire Terra Firma again for any crawlspace work, be it structural or moisture related because of the big problem they have caused. Again, just would like to warn others.

Hired to correct sinking floor throughout the home, to the point doors couldn't close or would…read morestick and could feel significant change in the floor height while walking. TerraFirma sent over an estimator, then scheduled repairs. They were done in less than one working day and provided photos. They laid down paper to protect the floor as they were working. Due to another issue found, had to reschedule a second day to come out and install a supporting beam in the crawlspace. Different crew but were as professional and clean as the first. Folks in the office were helpful and responded quickly. Would hire again if needed.

We cannot say enough good things about the help and care Ernst Vigil gave us from the start of our…read morecrawl space project to the end. He returned our calls and emails promptly and helped guide us each step of the way. He went above and beyond when a problem arouse to find local help to quickly come out to help address and fix the problem. Mathew from Puget Sound Water Rescue one of the local company is a good company to have on call. And your team members from Georgia were outstanding. We have several neighbors who have watched the care and quality we received with ground works and have said they will be the first company they will call when they are ready to have work done on their homes. Thank you, Ernst and the rest of your team for treating us like you would a member of your own family. It has been a pleasure working with you. Cindy and Alan D.

I was on the Steilacoom ferry and saw Ricardo C. and Zack M. help a stranded driver push his broken…read morecar quite a distance to clear the road so the ferry could be loaded. They saved the day and their efforts reflected well on your company. Well done. They deserve a pat on the back for being good guys.

I hired R&J to replace a rotted sill plate and remove a portion of concrete walkway and door step…read more(which was trapping moisture against the front wall and rotting the exterior sill and joist). After removing the concrete, replacing the rotted wood, he built us a small deck area which gives us larger lateral space as a door step compared to the small concrete step. A marked improvement over just the moisture fix and rot repair. This was a pretty significant job and our home is very unique in structure which created many challenges. As a homeowner invested in a major renovation project, I had some pedantic requirements and Jorge was empathetic to all of them. The work was permitted and passed inspection with king county.

I've been doing many, many remodels for my business and my homes over the past 25 years and Jorge…read moreis a true professional. I had what I thought to be crumbling concrete siding also known as "Rock-Crete" in several areas outside my house. So many companies just told me "nope!" This is a new one for me as I've never worked with this. The painters who recently came out to paint my house wouldn't go anywhere near it. Within 10 seconds he pointed out that it was only a few layers of paint peeling back. He was kind about it, and wasn't upset that I had wasted his time. I will call him as soon as I have another project in his wheelhouse. Thanks Jorge!

Thomas at Wu Construction was wonderful to work with. I was the buyer's agent on a transaction…read morewhere he had completed post repairs under the house for the seller. After closing, we asked him to take a look at a couple of posts that were touching the soil. Even though this was not part of the original scope of work, he went ahead and replaced those, along with a few others they found needed attention. That kind of good faith and professionalism was truly appreciated. Thank you, Thomas. Your integrity and willingness to go the extra mile did not go unnoticed. I would definitely reach out to them in the future.

This company does excellent work and are very customer service oriented. We had them install…read moredrainage on the west and east side of our home. They dug up our grass to lay a drainage line and our friends that live across the street remarked what a nice job they did in replacing the grass. There was an issue of a damaged internet line but they worked closely with the ISP firm to insure the line was replaced the very same day by waiting on Ziply and helping them install the new line. Two months later they came back and changed out 3 grated clean out covers with ones that have filtering screening on them to address insects hatching out of the clean outs. Communication was excellent and they addressed all issues with promptness.

Trisha was able to help me fix my drainage issue over the phone with solid advice at no cost to me…read more Next time I have any issues with anything from my side sewers to my foundation ceiling, she'll be my first person to call!

I started working with Trisha years ago and she had been really great. Straightforward,…read morehardworking, fair, etc. She's had a few life events happen recently though and might be between a rock and a hard place. Hope things get better.