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Exact HVAC

5.0 (1 review)
Open • Open 24 hours

Services - Exact HVAC

HVAC installation or replacement

HVAC system repair

HVAC system maintenance

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2 years ago

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Isaac Heating & Air Conditioning - Customer care

Isaac Heating & Air Conditioning

(91 reviews)

Maplewood

I am not known for poor reviews but this is one of them…read more Hired Isaac a couple of years ago for an inspection and cleaning on our furnace, tankless water heater and air conditioner. Was pleased with the service so we bought one of their expensive maintenance plans. First of all, you have to call them every year to return for a cleaning and inspection. They should call us to schedule service thru their expensive plan. Fine. We are considering moving so I called for an inspection and cleaning. They wouldn't do the A/C bc it was February. Again, fine. Well the nightmare began. Now keep in mind everything worked perfectly prior to this service. Again, cleaning and inspection. Tech started inspection. Soon I heard a half hour of very loud metallic banging. I asked how it was going and was told he was trying to free a part to clean and check it. In the end, couldn't get it. Specialist had to return. Specialist returned and said igniter was bad. Changed it and it cost $162 which was the cost after the $600 maintenance plan previously mentioned. Pretty quickly we noticed more trouble. No hot water for a number of minutes. You may say no big deal but try running your bath for 3 to 5 minutes bf you get hot water. This happens on every faucet too. So we called again. Tech came and now found a bunch of gas leaks and the heat exchanger was bad. Cost $300 after their wonderful $ 600 maintenance plan. They also repaired some of the gas leaks. Said RGE had to fix another one. RGE came and said no leak. Hmmmmm... And I can't help to wonder how much of this is a result of the first Tech banging away full force on a very intricate and fragile piece of equipment. And we don't even have the new heat exchanger installed yet!! No call with an update, no call to schedule appt. Nothing. 2 months ago we called for an inspection. $500 later (not including the investment in the $600 maintenance plan) we have a non properly functioning water heater, no appointment and no plan. So much for hiring a big company for expertise, service and peace of mind. Ill update when, I mean if this gets resolved.

I'd like to start by saying we are not unhappy with the service or technicians that were sent to…read morethe house to install the new water heater. My review is solely based on Isaac's lack of ability to give us a detailed invoice for the cost of the work done. We asked several times and were told that is was not possible in their systems to provide one. they did divide it into Labor and Equipment, but did not provide the actual cost of the Hot water tank, new venting, cost of removing the old equipment, etc. I have owned houses for over 35 years, never have I had a company not be able to provide cost breakdown of the hardware installed. We will not be calling them for any other services, except those that are covered by the warranty on the water heater.

Always Safe Heating & Appliance Repair - Text of owner using profanity towards me

Always Safe Heating & Appliance Repair

(7 reviews)

Does not complete requested work, was very aggressive, would not recommend. Became irate when…read moretalking in kitchen about fan installed that he claims doesn't ever need to shut off. Old fan had on off switch. Furnace was acting up which was initially the reason being called, he very aggressively yelling said amount of time left on the warranty. Not very good business owner or at customer service.

A friend recommended Always Safe Heating & Appliance Repair. She's always dealt with the owner, and…read moreI liked the idea of supporting a small business and interacting with the same person - not various techs of a larger size company. Marty seemed a nice enough guy. Made a few comments that made me realize we don't share similar political philosophies, but, no big deal. It's a large world, and we can all get along if we try, right? Recently it seemed that my furnace was misbehaving, (short cycling) so I looked online to see if I could pinpoint the problem. I found the thermostat manual and tried a few things, pushed a few buttons. A day or so later I felt I had not helped the issue, so I called Marty. I explained that I'd like him to check the thermostat to make certain I had not altered something making my furnace not operate correctly. He asked me a few questions, and thought he could fix it over the phone. I told him I would feel less anxious if he came and took a loot at it. He arrived and chastised me for altering the thermostat, which obviously made me feel uncomfortable. I work with the public, people do stupid stuff all the time. As a professional, you have your own inner monologue about, smile, and hand them a bill. I apologized and asked him a few questions about the cycling and heat swings. At this point, he actually became irate and raised his voice: "It pisses me off that I have to be here because you were messing around with your thermostat, and if you mess with it again, I'm not coming back to fix it." I was shocked. To be honest, I actually felt a wave of anxiety sweep over me. I The following day our furnace was acting worse. I woke up and the house was ten degrees warmer than the thermostat was set. Did I call ASH? Not in your life.

Exact HVAC - hvac - Updated May 2026

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