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    Rivard Heating & Cooling

    5.0 (1 review)

    Services - Rivard Heating & Cooling

    HVAC installation or replacement

    HVAC system repair

    Rivard Heating & Cooling Photos

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    2 years ago

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    Isaac Heating & Air Conditioning - Customer Care

    Isaac Heating & Air Conditioning

    (7 reviews)

    The worst & I mean the absolute worst Customer Service . I wouldn't recommend this company to…read moreanyone & I will never do business with them again . Plenty of other honest businesses out there who value customers & will appreciate them . The employees I dealt with didn't want to be bothered with nothing , quick to point the blame finger at me, they were right and I was wrong kind of thing , technician cut the part out he took out of furnace in pieces before leaving my house ( why , idk ) but it kinda of questions the motive , did not ask if I wanted this & that done , didn't have the part and was gone a long time to get new part . In the end I paid for a job that took literally 10 minutes to do but was stretched out for over 2 hours just to collect $ from an innocent individual. I was told one thing about my fee for a service and was charged a totally different fee. No Charge Receipt was given to me nor was I told what was being processed on my debit card at the time of Service . And when I called to question the transaction after discovering it on my bank account , management was quick to blame me and directly said I misunderstood things and that everything looks good from their end . Unreal . NO INVOICE either @ the time of Service on 11/22/23. It wasn't until I called and questioned the unauthorized charge that an invoice was attached to an email management sent me telling me how I misunderstood and everything looks good from their end . But the technician had a 8x10 pad on him and had plenty of room to write dollar charge and what was done at my house . The moral message here is for customers not to be trustworthy of businesses & don't be afraid to advocate for yourselves . People will take advantage of you . I learned the hard way by this experience and never again will I trust this company nor do business with them and above all , I wouldn't recommend them to anyone . Being in the customer service field myself , I was appalled , shocked and in disbelief that any business would conduct themselves the way things were carried out with me .

    Bought a brand new furnace three years ago. Broke last March. Was told because I didn't pay for a…read moregold plan that I wasn't a priority to get my heat fixed. Finally got someone out to fix the NEW furance after a day of arguing and contacting corporate. This fall I had them come out and inspect and clean the furnace and paid $576 for the gold plan. this morning woke up with no heat. Called for my gold 24/7 service and was told by their answering service that the branch manager, Eric, said to not take more calls REGARDLESS if someone had paid for the service or not. I asked to speak with him and his only help was to say sorry and they were busy. I asked when someone would come and he said he didn't know and that he'd call me back when he got to the office in 3-4 hours. The storm was forecasted and should be staffed for not to mention the branch manger might want to consider going to work early. AND a brand new furnace that was just inspected probably shouldnt repeatedly break. stand behind your product.

    Rivard Heating & Cooling - hvac - Updated May 2026

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