The worst & I mean the absolute worst Customer Service . I wouldn't recommend this company to…read moreanyone & I will never do business with them again . Plenty of other honest businesses out there who value customers & will appreciate them . The employees I dealt with didn't want to be bothered with nothing , quick to point the blame finger at me, they were right and I was wrong kind of thing , technician cut the part out he took out of furnace in pieces before leaving my house ( why , idk ) but it kinda of questions the motive , did not ask if I wanted this & that done , didn't have the part and was gone a long time to get new part . In the end I paid for a job that took literally 10 minutes to do but was stretched out for over 2 hours just to collect $ from an innocent individual. I was told one thing about my fee for a service and was charged a totally different fee. No Charge Receipt was given to me nor was I told what was being processed on my debit card at the time of Service . And when I called to question the transaction after discovering it on my bank account , management was quick to blame me and directly said I misunderstood things and that everything looks good from their end . Unreal . NO INVOICE either @ the time of Service on 11/22/23. It wasn't until I called and questioned the unauthorized charge that an invoice was attached to an email management sent me telling me how I misunderstood and everything looks good from their end . But the technician had a 8x10 pad on him and had plenty of room to write dollar charge and what was done at my house . The moral message here is for customers not to be trustworthy of businesses & don't be afraid to advocate for yourselves . People will take advantage of you . I learned the hard way by this experience and never again will I trust this company nor do business with them and above all , I wouldn't recommend them to anyone . Being in the customer service field myself , I was appalled , shocked and in disbelief that any business would conduct themselves the way things were carried out with me .

Bought a brand new furnace three years ago. Broke last March. Was told because I didn't pay for a…read moregold plan that I wasn't a priority to get my heat fixed. Finally got someone out to fix the NEW furance after a day of arguing and contacting corporate. This fall I had them come out and inspect and clean the furnace and paid $576 for the gold plan. this morning woke up with no heat. Called for my gold 24/7 service and was told by their answering service that the branch manager, Eric, said to not take more calls REGARDLESS if someone had paid for the service or not. I asked to speak with him and his only help was to say sorry and they were busy. I asked when someone would come and he said he didn't know and that he'd call me back when he got to the office in 3-4 hours. The storm was forecasted and should be staffed for not to mention the branch manger might want to consider going to work early. AND a brand new furnace that was just inspected probably shouldnt repeatedly break. stand behind your product.

I'm suprised by the bad reviews. My experience has been mostly positive. I've been with them since…read more2009. A year after we moved into this house our HVAC system died and they replaced it with a Carrier which worked great for 16 years (low end of the expected life) until it died last December on the second 5 degree night we had. We really needed some heat! We are on the JBAC annual maintenance plan and the tech came out at 10 PM and said, yep, it's dead. (Luckily we had a gas fireplace to keep us from freezing.) Estimator came the next day, showed us some options, and the day after that a crew came out and installed a hybrid gas/heat pump system which has worked great for the past 8 months. I enjoyed the annual maintenance included with the JBAC plan, and it has more or less paid for itself in reducing or eliminating service fees for other issues. The only reason I didn't give 5 stars was about 10 years ago they installed a pricey UV air purifier unit (my wife had asthma) which died a few weeks after the warranty ran out. Hopefully they don't continue to peddle bad products, but the rest of their work has been great and they are always polite and friendly.

I've been a John Betlem customer for years. In the past they provided excellent service at…read morereasonable prices, and when they quoted one price that's the price they would charge. However, recently I contacted them to service My Son's Water Heater and Mini-split heat pump.They quoted me one price on the phone and when they came they wanted to charge me double the quoted price. in addition, the person who serviced my Son's heat pump cause some Damage. It started making noise after he cleaned it and he didn't want to repair it. I don't think he knew what he was doing. Because, I've been a customer for so many years, I contacted their office for an explanation. They told me that a supervisor would call me back. That was two weeks ago. Apparently, John Betlem have gotten too big. they don't care about the customers who have been with them for years.

Mini Split they put in did not work correctly (did not heat anywhere near set temperature), and…read morewhen I called for service was mocked by the service person for not calling them more quickly, and then they said they would charge to figure it out, even though it had only been used for a total of a few months. They do not stand by what they sell. Go elsewhere.

After another big-name, local company let my 90-year old mother down and left her w/o adequate heat…read morefor 2 weeks with 20° temps at night, Hawn came through with flying colors. The attention to detail, communication and personal interaction with the owner and his son visiting my mother during the install and once after, earned my respect. Their price was fair and their service was fantastic. My mother is all set and has heat once again, thank you, Hawn. I would recommend these guys to anyone.

I recently had Corban Energy Solutions handle updating the duct work for my home, and I couldn't be…read morehappier with the job they did. From start to finish, they were professional, efficient, and thorough. The quality of their workmanship is evident in the improved performance of my furnace and how much nicer it looks in my basement. I highly recommend Corban Energy Solutions for all things heating and cooling. Thank you guys!!

From the owner: Licensed and insured Electrical and Mechanical Technicians. Serving the Western New York region and…read morebeyond. We offer a wide variety of services including but not limited to: Commercial, Residential, EV Chargers, Generators.

Jason is the best of the many people I have encountered in this field of AC and Furnace repair. He…read moreis knowledgeable, professional and personable. Spending as much time as needed to diagnose the problem and offer the best possible solution, I will invite him back to continue work in my house. I highly recommend this company for value and quality!

From the owner: Established in December 2023, Exact HVAC provides high-quality heating, ventilation, and air…read moreconditioning services to homeowners in Rochester, NY. Our skilled technicians tackle both routine maintenance and emergency repairs, ensuring your home's comfort around the clock. Customer satisfaction is our highest priority. Call us day or night for your Heating and Cooling System needs!

Great service! Juan was very helpful with all our AC unit needs. Great at communication and helped…read moreget our AC running like it was brand new. JJB has always come through and is fair in price.

We have always wanted to support someone in our area and found out about his business through our…read moreneighborhood. Juan was very professional and thorough. He cares about his clients and knows his work. He explains your situation in a way that you would understand. He also gave us a great recommendation on ventilation in our upstairs bathroom and told us rebate offers through RG&E. He is very personable, affordable and goes beyond what you would expect in customer service. The best part is he's considerate about your space and uses disposable booties when stepping into your house which I always appreciate. We would highly recommend him!

UPDATE: HEAP approved me for a window unit AC in June 2022. It wasn't so hot at the time so I…read moredidn't have to use my AC. July it got really hot and humid so I turned on my AC. I allowed it to run for 3 hours non stop and my apartment wasn't getting cool at all. I decided to call HPHAC and spoke with Megan. Megan said she's get someone to call me back in a few minutes. Well the few minutes ended up being a bit longer. Anyway to get to the point. Today two HPHAC employees showed up and corrected the adjustment on my AC Remote. My apartment feels very comfortable and cool now. Thanks High Performance Heating and cooling for keeping me cool and comfortable. You guys are the best! I am one happy customer Thank you!!! Sarah Howard

Tyler was very personable and helpful when he came to look at our furnace and quote us for a new…read moreone. While people from other companies charged us for quotes and couldn't come back for days - High Performance gave us a free quote that was much more reasonable, gave us a space heater to use in the meantime at no charge (you just give it back afterwards), and were back the next day to install a new furnace. I cannot tell you how grateful we were for that space heater they loaned us, as the temps dipped into the teens that night. The team of three got the old furnace out and the new one installed in a very timely manner. I definitely recommend this company for your heating and cooling needs.

Had an HVAC issue on July 3rd in the evening. Called these guys and promptly received a call back…read more Although the gentleman on call couldn't make it over there that day, they had someone call back the next morning and arrive by afternoon, which was July 4th. The service fee wasn't egregious for it being July 4th. The problem was as suspected, a capacitor that was shot. They had one on the truck they could swap it out with. The only qualm I had was they charged like $380 for the part, when it's $40 or so at Home Depot. Just seems like a little heavy on the upmark, but with it being July 4th; I was just grateful to get the A/C fixed. Good communication; recommended! Parts were a little pricey.

I am a Happy Lady this morning, I had my Mitsubishi Heating and Cooling Unit installed . I have a…read moresingle wide manufactured home with a Add a room the size of the home that has been cold since I bought the place going on two years ago now . I tried everything . Last night I turned off all the Electric base board heaters ,and set my new unit to keep my whole place warm for the night . I woke this morning, and it was warm !!!! so happy the whole place was warm ! Yes its warming out side but the mornings are always cold in that add a room . This is how the job went . I called Noco when I decided to spend the money and stop complaining about the cold place I had bought. JUMP in and spend!! it its worth it , And the people at Noco the best . I got an appointment for the next week to have it done . They came, it took a few hours , they finished that day . I am so happy with the unit and the Men that installed it . Even The service man came to check on the installers and how the job was going. His name is Dave, My Installers were Dave, and Andrew . My sales person was so informative, The Best ! His name is Steve. He also came to check the project. I couldn't praise them any more the 5 stars ? But I would have !!!!!Great Company! Great Workers and a Great Job !!! and Heat and Air Conditioning in one unit. No mess either. Thank You NOCO!!!! Chris Austin