Great service. Fair pricing. Will use them again this season. Getting gas fireplace logs from themread more

The young men who serviced our gas fireplace were punctual, professional, and helpful. The price…read morewas fair for the work done. I'm glad I called them.

Great service and knowledge from both gentlemen inside showroom; great selection wood stoves, both…read moregas / wood inserts and fireplaces to choose from... very accommodating,,, service technician was great in our home, and was immaculate in cleaning up after installation ...i highly recommend going to see them

Avon Stove & Fireplace Company has installed two wood stoves for me in the past two years. They are…read morevery knowledgeable in the products they sell and great to work with! The customer service is great, the installs are flawless, and they will gladly answer all questions and help you choose the product that is best for you. They will charge you the base price for the install and then charge you for additional services/parts that are needed after the install unlike other companies that will charge you ahead of time for unneeded parts/services and not refund you for them later! I highly recommend these guys and their products! Thank you Avon Stove and Fireplace Company! -Brandon T, West Sparta, NY

I had a great experience with 4 winds Chimney service. First time, but I have recommended them 3…read moretimes already. We needed an inspection and cleaning which revealed some significant repairs. We booked it and from beginning to end, it was smooth sailing with them. They consistently told me what was going on, where there technicians were and how much longer the work would be, each day. We had several different crews at different stages in the process and each and every one was great! They showed up on time, text to let us know they were coming, set up protective plastic sheets in the house, wore boot covers while in the house and worked hard each day. For all the work that they did, it was well worth every penny! Once complete, the work is fantastic and now we are enjoying our fireplace. Thank you 4 winds chimney!

I have been called by them to reschedule a chimney 3 times. They said they did not have the parts…read morebecause the do not order them until they have conformation. They had that over a week ago.

As always the staff at Four Winds Chimney is professional…read more Our chimney as cared for and repaired as needed. The stainless steel liner put in several years ago is performing well as promised. The office staff is the best. Thank you.

Four Winds Chimney is amazing and stands out as a leader in the industry. The entire process is…read moreprofessional, efficient and worth every penny. Our fireplace looks brand new and works and feels like a new unit. Very happy customer here.

DO NOT EVEN GET NEAR THIS PLACE!!!! They are dishonest, unethical, and unresponsive when you have…read morea problem with their products once they place them in your home, you can forget that they will provide service for for them. In fact the person I spoke to on the phone, denied all responsibility for the problem I am having, but said he would put me on list in the pile of other requests waiting there, and when I asked for more info, hung up on me, and when I called back. refused to answer the phone. I have called there intermittently since I bought the top of the line wood stove for $4000.00 which I have to have cleaned 4x a year because it becomes obstructed with creosote every 2 months.

Very nice show room and a great selection. There were some issues with installation and had to do…read moresome unexpected prep ourselves but loved how it all came out. Gail Leess-Pittsford, NY

We bought a fireplace through a company that was sold to David Smart. We called in October because…read morethe pilot wouldn't stay lit and they couldn't schedule us for 3 weeks. So mid Nov comes, David arrives and cleans the FP, charges us several hundred dollars and 5 minutes after he leaves it goes off again. I called immediately and left a message. A woman said they needed to order a part. We've called half a dozen times since then and get no response. It's been weeks and no one has even given us a single update. We either get the answering machine or a woman tells us she'll let David know we called. I'm so very frustrated over this. We've had this gas fireplace for many years and have never had a service issue with the former owner. I really miss having it on!

I've had 4 fireplaces/stoves installed in the past 15 years: one gas fireplace, 2 pellet stoves,…read moreand one pellet stove insert. The last one was the pellet stove insert and the work was done by David Smart. Hands down the most professional, well-thought-out, and careful install I've ever had done. Even better, after using the insert a half dozen times: no issues! no callbacks! I'm hoping that David will be available to do annual maintenance because based on my experience with much less reliable installers, I know I can rely on his expertise and attention to detail. Thank you, David!

Time again for a service call, A/C just not cooling and running too much. After a good cleaning…read morefrom Yunis Ashkar, things are much better, not running all the time, and keeping the place cool. I upgraded my service plan at his recommendation due my plan only covering furnace cleanings, now I'll get an annual a/c cleaning which will help keep it running efficiently and prevent me from paying big bucks to RGE! LOL Thanks Yunis and Isaac.

Technicians and service was good. quality of work was good. The pricing was very very high. Called…read morefor a hot water heater leak. They came out looked at the heater and said it was bad and needed replaced. Said ok and let's replace it. He said we will send a rep out to look at it and charged me$139.00. Few hours later a sales rep came out and said it will cost $5,000.00 to replace it. "WHAT $5000 for a water heater! This was at my mother's house and I her son lives a 1000miles away. So we had no choice but to pay that outrageous price. they did end up knocking 10% off which brought it down to $4485.00. Still was very very high for the service. Even if the hot water heater cost $1500-$1800 you're telling me parts and labor cost $2500-$3000. UNREAL!!!!!

Enrique and Gabriel do a wonderful job on my lawn they show such great professionalism they always…read moreget the job done thank you guys

They seem to not understand that when they're hired to mow a lawn, they need to mow and trim on…read moreBOTH sides of the fence. They continuously fail to do anything about the grass on the other side of my neighbors fence. Pretty frustrating.

So beyond helpful, the whole staff is very knowledgeable and answered every question I had. Good…read morepricing, considering all the other pool stores I have been to. The service was amazing, they saved me from freezing! The bill was right around where they said it would be, even considering the problems that came around when working. They were so understanding when I called freaking out! They were fast and awesome. I would 100% recommend this store to anyone! Thank you New Way!!!!!

Very, very disappointed with this company's fireplace maintenance service. I had them out to my…read morerental property for two years as the propane insert kept "whooshing" when it would light. They said there was no problem. I just had Isaac Heating (awesome company!) out as I just couldn't believe it was operating properly and Isaac, thorough as they are, discovered the heat exchanger was completely rusted out and informed me that the fireplace needed to be replaced! I should also mention when New Way performed their annual "maintenance" to the time of more than $150, they showed up two hours before they were scheduled (without calling), they barely cleaned anything (I had to revacuume the unit after they had supposedly done it), they put the logs back in the wrong locations and when they epoxied the glass into the frame the glue held for less than 3 months. Avoid, avoid, avoid.