Horrible place. I had the worst experience and am shocked to see that this seems to be a running theme on how they treat their customers.
I came in on a Thursday to get a bar shortened for my Ashley piercing, which I got 4 or 5 months ago at a different shop. When I originally got the piercing, it was recommended to wait at least 2 months before shortening the bar. I know this particular piercing isn't as popular, so I googled specifically "Ashley piercings" this shop came up and so I called ahead to make sure they're familiar with it and will be able to help me. They said yes of course and I made the appointment no problem.
When I came in they asked how long it's been healing for, looked at it and okayed the bar change. However, after the man changed the bar I noticed that it was visibly digging into my lip. It wasn't hurting me, but it didn't look normal. I've had at least 25 piercings over the years and minimal problems with aftercare so I spoke up and asked what the piercer thought. He told me "well you have pouty lips so it's naturally going to look like that. If it hurts you in a few days come in and we will fix it for you." (Um, if I have pouty lips does that not mean I just need a bigger size than someone who does not? I mean I'm certainly not an expert but more tissue is more tissue correct?) whatever, I say okay and go home.
By Saturday my lip is on fire however I physically can not go in the shop until Sunday around 2pm because of work and other commitments. This is where I meet the most lovely piercer- (manager, owner? Something because he kept saying "my employees") John.
John has beef with the Ashley piercing and he let me know it.
I go in and explain what happened Thursday, fully expecting them to take some accountability for not sizing my bar correctly even after I pointed out the mistake almost immediately. Instead, John went on a condescending tangent about how no piercing is healed until at least 9 months and they shouldn't be getting shortened and he guarantees this is the problem before he even looks at it. I hold my tongue because regardless of my opinion of this man so far, I really needed his help because I was in physical pain and the back of the piercing inside my mouth was almost being completely swallowed by my lip. That's when I take off my mask and he realizes I didn't say "nostril" piercing, I said Ashley.
He goes off. Basically telling me that he doesn't know why anyone ever gets this done, that it's a terrible piercing and he wouldn't have touched this and wouldn't have let any of his employees do this type of piercing. He tells me he doesn't know what he wants me to do because he doesn't deal with this piercing and the only thing he advises is that I remove it. He brings me out 2 different sized bars and refuses to advise me which size may have been the initial size I got pierced with. (He's acting like there's no record, like he can't go look up in the system what size was currently in my lip, or any information on the jewelry taken out even though I heard this all discussed on Thursday.) basically he didn't want to help me and did the least he could while also being extremely rude, and again, condescending. He really acted like not every single piercer, has different opinions and different instructions and that hjs was the only correct source. That's just honestly laughable.
So now, I'm sitting here Monday reading the reviews seething because these people are kind of the worst it seems! My experience here?
I came in, paid money to have them ruin my originally perfectly healed piercing. Go back in days later in pain, get berated by big ol jerk John and end up with a bar that's either the same size as I started with, or a bar that's still slightly too big. And the worst part? I HOPE that my mouth is going to heal this hole that got dug into my lip by a flat back, otherwise, I just paid them to ruin my favorite piercing. I'm extremely upset no matter the outcome. read more