Terrible customer service but they are the closest cleaners so I kept trying for years. I agree with most negative reviews, the rude lady is back!! We didn't miss her. Also, they just seem genuinely unconcerned when they forget to press an area, burn silk dresses, create holes in shirts and crack buttons when pressing. This happens over and over. Forget about being reimbursed for lost items...only store credit. Who wants a credit to a cleaners that loses your clothes?! Do better. read more

Evergreen Cleaners - Cracked buttons - Laundry Services Near Me - Houston, Texas

I walked in at 9:00 am on the dot and there were two people in front of me. By the time I got to the counter it was 9:06 and I was told that I could not get same day service because it needed to be there at 9:00 am. 6 mins. Not to mention the inside of this place smells horrible. It's probably a good thing I didn't get my clothes dry cleaned here. Terrible service, terrible attitude, and not clean. I don't know the value bc I didn't bother to ask a price. I would give this place zero stars if I could. read more

Evergreen Cleaners - Front of store - Laundry Services Near Me - Houston, Texas

I been going to Evergreen cleaners for about 6 years, and they are the only cleaner I trust with clothes. Their staffs are friendly and very tentative to details to make sure my clothes are dry cleaned with care. Their price is unbeatable and worth the drive I have to make. Thank you Evergreen Cleaners for taking good care of my garments. read more

I asked them to patch a pants pocket and they forgot to do it. When I brought the pants back they tried to make the ridiculous argument that they patched the _other_ side pocket, and left the hole in the pocket that was busted because that was what was requested. Lol take responsibility. This businesses not respect its clients in the community no matter how long you patronize them. I feel if I had been from their same ethnic group or Caucasian they would not have argued the point and corrected the obvious mistake. Going back to my old cleaner, one monkey does not stop the show! Maybe I should have looked at the other reviews here first. read more

This place lost our clothes which were also for an important event. Also, once it was realized, they showed no urgency or accountability to return or reimburse us for lost items. Instead, they nagged some poor soul to return it to the store (they had their own lives, work, etc.). The lack of urgency or accountability says it all. We will not be returning to this location. read more

I'm picky about my cleaner and have had a few since moving to Houston. I highly recommend Evergreen, I have never had an issue with them since first trying their service in 2010. read more

I had an expensive white dress cleaned. I had only worn the dress once. When I showed them the red spot on the back of the white dress and asked them to clean it......the spot did not come out. I reluctantly left with my dress ruined. Two months later, I look at the dress and notice the entire hem is out. I asked that they hem the dress and was told that I should have checked the hem before leaving. Be sure and check your clothes before you leave and do not settle for inferior service! read more

Been coming here for many years and the rude lady disappeared for a while. She is back and still rude as ever. This is unreal, it's clear from the reviews you all know who we are talking about. Keep her away from customers read more

Dear Evergreen Cleaners Ownership, Responding to reviews is the best way you can demonstrate to customers and potential customers that you care about what they have to say. It gives you the chance to encourage repeat business, helps to highlight areas that need improvement, and builds a strong brand image that people will remember and favor over others. responding to Yelp reviews has many benefits, and should be high on your list of priorities if you're looking to improve customer engagement, build more brand loyalty and demonstrate your commitment to providing a quality service. First of all, responding to all positive or negative reviews shows the customer who left them that you care about what people have to say about your business. This builds a sense of affiliation with your customers and makes them more likely to come back and leave good reviews again. Responding to Yelp reviews also demonstrates to new customers that you are a business that takes their feedback seriously. If a potential customer comes to your Yelp review page and sees that you have taken the time to respond to feedback and praise, they'll see you in a more positive light and be more likely to buy from you. Sincerely, Honest Abe read more

I can always rely on this cleaners to have my clothing looking great with long hours close at 7p during the week is the best! Nice family owned and friendly all cleaning done on site which is the only option fit me unlike many others. read more

People complain about the personality of one person (I know who she is and I've experienced the same thing) and paying at drop off, but they get the clothes done and they get them done right, so that all you have to do it come in, get your clothes, and go (I hope I didn't jinx myself). Oh, and how can people complain about the driveway? I don't believe that they didn't have it built that way or even had much of a choice in the matter, they just rented the space. I don't see them paying thousands of dollars to rip it up and change. Just my two cents. read more

I have been using Evergreen Cleaners twice a month for six years. I drop off in the mornings and the morning staff is absolutely wonderful. I have really appreciated that I don't even have to give them my name anymore, I walk in and they automatically start pulling my clothes. I have never had any issues with this place. I also bring my comforter to get cleaned here and it is always ready ahead of schedule. The prices are some of the best in town as well. I highly recommend this place! read more

I have been going to Evergreen Cleaners for many years now since they have been at this location and I have been satisfied with their services. I believe there have been a couple of times my clothes were cleaned with a strong product, but was fine after taking them off the hanger. Their tailoring services have served me well too. As a matter of fact. I'll drop some items off there soon to be cleaned. Press on, Kim read more

Visited Today and was reminded of why we moved to Image Cleaners. Several staff here are rude (NOT a cultural difference). One person actually walked away and let me sort my own clothes and, after roughly two minutes, she asked "are you almost ready"? She then came and sorted her way...she could have just done her job in the first place. Back to Image. read more

This is the closest dry cleaner to where I live and I used to come here often. The people who work here are totally indifferent and unmotivated. Finally got sick of the bad customer service and found another cleaner. Be VERY careful pulling into/out of the parking lot or you will scrape out the bottom of your car...the management knows about this issue and have posted a sign saying they're not responsible for damages to your vehicle...instead of maybe fixing the issue. Uhhhhhgg...Will not be coming back. read more

I live very close to this place and have given them several second chances for convenience sake. The main problem is they have you pay up front and if they cannot get a stain out, they still press the garment, effectively cooking the stain in. Refund doesn't seem to be in their (limited but serviceable) english vocabulary. It would be one thing if they said, sorry we can't clean that and handed it back to me, but this destructive behavior is unacceptable. They ruined one of my work shirts and my girlfriends expensive dress. Another brand new shirt has a couple light oil stains they should have caught. The second problem is that whatever chemicals they use to dry-clean eventually make your clothes smell bad. I have a pair wool/polyester mix pants that are pretty much unwearable due to stench after a year or two of their cleaning. Finally pre-pay with a 3 garment minimum is ridiculous. If you don't follow my review, watch out for the entrances to the parking lot they are super steep and will scrape up the bottom of your car. park across the street on calumet. The only positive item is that they will replace missing buttons on the shirt if you ask for it, and if the spares are still on the shirt. read more

They do okay work. But, a tiny improvement in customer service would go a long way. I've been going to Evergreen for four to five years, because there just aren't that many options in the Med Center/Museum District area. I was there yesterday (lately I'd been taking good my clothes to a dry cleaner by my work), and the customer service was just as horrible as I remembered. The woman that takes your clothes and payment is just very rude. Fortunately for them, their work is satisfactory and there just aren't that many options in that neighborhood! read more

I was bringing my clothes pretty regularly until I started to notice a foul smell on them. It was so bad I was hesitant to go back. You pay ahead of time and the pricing is reasonable. They have a seamstress available but I do not recommend her for large modifications. She is very expensive and to be honest did not do a good job. The stitching in a pair of shorts ended up coming undone once I was home. You have to pay for the alterations before getting them back. And when you get them back, the lady doesn't have you try them on to make sure what she did was correct. I ended up just tossing a denim shirt that she worked on because it was a mess of a look. read more

I agree w Amit K's review. BUT I have a friend who says they ruined some buttons and other fine details to a shirt. So far, no problems but agree with reviews that say if you have something really special, maybe it's worth a splurge in cleaning somewhere else. Otherwise, women's prices are very reasonable, approx $1.49-$1.99 for blouses, pants. $4.99 for coats, somewhere in between for blazers and sweaters. Compare that to $4.99 for women's blouses and women's pants at most other dry cleaners. Does not accept AMEX. read more

Evergreen Cleaners is quick (usually 1 day) and relatively inexpensive ($3.00 for a suit jacket). They take payment in advance and accept credit cards for orders over $5.00. I've never had any problems with their service. It's fast and friendly service. PS. Someone asked "What makes them 'Green'?" as in environmental. Evergreen appears to be just a name and not an indication of environmental goodness. LOL. As with most cleaners, they use a lot of materials (plastics, paper, wire hangers). I do not know that they use the newer greener dry cleaning process. read more

Their prices are cheap for a reason. I dropped off my suit pants to get fixed and they did a sub-par job on them. They also left on some chalk stains, and I left it there again for them to clean. When I got them back, I didn't notice anything different. My friend had the same problem. Go there for wash and press. Go somewhere to dry-clean your suits. read more

Took 3 suits in to be dry cleaned. Two came out fine, the third one was quite significantly singed on the collar, discoloring the area from the black the suit should be to white. I will not go back. The staff is also unfriendly and rude. read more

This place is trash! I use to come here all the time before the prices increased and the quality decreased. I had 7 pairs of pants that needed alterations and the lady told me $15. Are u kidding me????? If your skills compliment that price for a cleaners then yes, by all means. If customers ( me raising my hand) receive a pair of slacks only to get home and try them on and see one leg is noticeably longer than the other.... Hell no for $15. I can do a crappy job myself without paying you to do it for me. Then the lady told me for one pair of pants to take 1/8 of an inch is $10..am I missing something??? I allowed them to do that one and bill was $11.69 before the taxes... Smh......run the other way. The pricing was incorrect as if they are making up prices as they go along. Honestly, I can go to a high quality professional tailor on holcombe for $10 for pants alterations. read more

I came here to get three skirts altered and I thought the prices were way too high but I needed the work done within the week. When I dropped them off they told me to pay for all the work up front- that's ridiculous because I need to see the quality of the work first. So we went back and forth and she told me I could pay half now and half when I came back. I came back and SHE WOULDNT GIVE ME MY CLOTHES BACK until after I paid her. Like she wouldn't even let me try on my clothes in the place until I gave her money. That really pissed me off. The quality was fine but I will never return. That was the WORST CUSTOMER SERVICE I've experienced. Trash. Avoid them if you can and you can... There are better cheaper places with morals. read more

Wish they would share what makes them green [do they actually do anything green?!?!]. I spend a little over $3 to get two complicated women's shirts dry cleaned. I didn't have the shrinkage or destruction problems that others have reported and complained about here on yelp; however I was kind of wary after the bad reviews and the non-liability sign displayed prominently in the story. They will staple a number onto the tag of your shirt, just FYI. Also!!! Don't bottom out your car, the turns in and out of their lot are REALLY steep!! read more

I would not recommend this place. I will not bore you with the gory details, but the customer service is beyond atrocious and almost "smart ass". The work is mediocre but I was pushed past my limit when they quoted me one price and when I asked for documentation (to reflect that I had dropped off the clothing) they increased the price - they called and harassed me over 41 cents. I gave them the 41 additional cents and I told them that I would be posting how I was treated on Yelp and I was told "so what" and to "have a nice day". They will never see another penny from me and I would recommend that they not get a penny from you. read more

This place sucks, I was a customer for 5 years. Their equipment got old and the metal "sweat" started staining all my nice business shirts. Other than they shredded another $100 shirt of mine. I won't bother going into what loser the owner is, but, she claims they "held up the shirt damaged on camera to prove that was the condition in which I brought it in", I said let me see the tape.....oh then the security system magically stopped working, then they claim their lawyer said they couldn't show me the tape; I said "really, you went and reviewed this and incurred a couple hundred in legal fees over a $100 shirt?" You know that look people get when you just caught them red handed in a lie, wide eyes shirting up an left with mouth agape? Yep, that's it.....these people suck And once you do dare, as the customer, ask a question or raise a concern, they start this naggy call you about every article of clothing routine and your stuff shows up late and looking like crap. My suggestion would be taking an old pair of jeans you have and crapping in them all day, may sure your jeans are covered and one steaming pile of pooh, take them in, drop them off right on the counter, then just never pick them up... read more

I can definitely understand how others are rating them with very low ratings because of the customer service. Everyone seems unpleased to work there. No smile, and rude tone of voice... Especially the lady who works in the morning front desk. Today in the afternoon I went to pick up my clothes and saw a fresh faced lady who smiled and gave good customer service. That was refreshing to see here. I have always received my items in great condition so I'm not knocking points there, only for the lack of customer service. read more

Poor customer service, first off. They can't seem to iron a crease on pants, or a collar right. Leaves you with that funky "double crease" look. Got a dress back with damage on it (ripped seam). No bueno. read more

WORST. CLEANERS. EVER. Seriously, I have NEVER EVER had worse. These people didn't get my clothes clean, did not remove pilling from sweaters, did not do ANYTHING I paid them to do. Also, when I got home my dress had been *RUINED* by them having *washed* it as opposed to dry cleaning. It's now a mini skirt with a liner hanging out of the bottom. They ALSO ripped all the hems out of my dress (undoubtedly trying to lengthen the skirt after having shrunk it). NOT WORTH THE ONE STAR REQUIRED TO WRITE A REVIEW!!! read more

Not the friendliest bunch. But the clothes were fine. they have good turn around time and a good price for alterations

Fixed the wrong zipper on my ski jacket so now I have to go buy a new one because they can't fix thier fix in time ugh

Worst customer service!!! I put on what I thought was my suit jacket this morning and realized that it wasn't mine! Sadly, I had my jacket dry cleaned several months earlier and hadn't worn that one since, so apparently the staff cannot do anything to help track mine down. Nor will they give me a refund for the dry cleaning I paid for, nor will they replace my jacket. In fact, the lady at the counter told me it was my fault for not noticing soon enough!! It would have been nice to even get an apology! Instead the extremely rude lady working the front kept interrupting me. The sad part is, I thought I had finally found a good dry cleaners that had reasonable prices. read more

Literally worst cleaners of all time. They ruin clothes and treat customers like crap.

Good prices, competent service, clean and well organized. Good for a men's laundry service and your basic dry cleaning. On the other hand, if you have something really special you want to dry clean, this does not come across as the place that is going to give an item extra hand care. read more

99 cents for laundered shirts without a coupon. check no extra charger for starch. check returned to you in 24 hrs. check environmentally sound. so they say pleasant and friendly customer service. check close to my apartment. check read more

I just picked up 3 pairs of pants and they each have the same spots on them that were there before I dropped them off. If I wanted to wear dirty clothes I could have just kept riding them around in my car, and then put them on again next week. This is unacceptable. They will be seeing me, these clothes, and these spots again on tomorrow. read more

Was going to give these guys a chance because they are close to my home. However they require pre-paid fees for the cleaning and to be quite honest, my clothes are worth more than their cleaning fees and I'm giving them a chance-not the other way around. read more

Pretty bad experience after just 3 months to try this place out, they are not friendly, they ruined one of my new shirts and they dis not care of what I asked them for, also, few more shirts came back with buttons in bad shape.... Just don't expect to get your clothes as you want them , you will eventually have an issue. read more

Evergreen Cleaners - This is what I call the I don't care about customer service - Laundry Services Near Me - Houston, Texas

The worst service ever. Bad attitude and the worst dry cleaning. If u care about ur clothing, don't try.