They were good with my kids. Did a good job…read more Got the eye exam done quickly. .........................

I was forced to switch eye care providers due to Everett Clinic's merger with Optum, and I couldn't…read morebe more pleased. Silver Lake ECC was able to get me in quickly and were ready for me upon my arrival. The tech who did the initial scans was helpful, polite, and thorough. Then my time with Dr. Tan was also fantastic. She was knowledgeable, professional, and made sure I understood every aspect of my diagnosis with no sense of urgency or pressure. Lastly, they had a nice variety of frames from which to choose my new sets of glasses, ranging from moderate to fairly expensive. If you're looking for cheap in this department, I'd recommend Costco, but I wanted something stylish and lasting with new, progressive-lens technology. Again, there was no pressure to purchase there, but my frame selection and fitting processes were polite, efficient, and professional. I highly recommend this office for anyone looking for a new eye doctor, and wish I had switched sooner. Kudos on a great team, from front of office, all the way through the process.

First off, the optical staff, technicians, optometrist, are really good. They are nice to the…read morepatients, professional and as far as I can tell competent. They even caught a stigmatism that was missed by my previous eye doctor which made a big difference on how I saw things. Now where star were lost were: 1. I feel as if this clinic kinda nickel and dimes you. Of all the vision clinic's I've been to over the years, this is the only place I can't seem to go to w/o always having to pay for something out of pocket. If it's covered by insurance there's something that they say it isn't and it'll cost you. To top it off, their products are pricey with regards to frames, lenses, contacts, services, etc. My last visit I had at Mill Creek Vision for my annual preventative eye exam, but they got me out of pocket for contact lens fitting (which I thought was covered my insurance, but they claim it isn't), Anyhoo, afterwards I asked for copies of my glasses and contact prescriptions and took them to Costco and purchased all my hardware there (despite jumping through some minor insurance hoops to get my annual hardware allowance back-which I did). Gotta tell ya, definitely more cost effective going that route. 2. But the biggest loss of stars in my rating is due to their front desk staff. A staff that DOES NOT know the meaning of CUSTOMER SERVICE and lacks a certain amount of professionalism. They are very condescending in how they talk and treat their customers. I base this on how they were with me and my family and how I observed them with other customers while I waited. There is one or two who stand out. If you've been there you probably know who I'm talking about. Anyhoo, they will make you feel as if you are interrupting them, putting them out for "Doing their job". They don't always do what is best for the patient/customer so if you don't ask, or question something chances are it'll get overlooked, ignored and you might get over charged or something forgotten. It doesn't help also that they seem to rush you at check in and during check out so they can get back to finger blasting their keyboards or phones. Again based on personal experience. The first three appointments I was able to schedule me and my family for the same day. If there's availability why not? Last time I tried to do it and despite open availability they denied it. Their reason I was told on the phone, they CAN'T schedule more than two family members at a time. WHAT? REALLY? So I ask why not, you've done it before and they tell me that it's policy. I try and continue to ask specifics about this policy and I'm told again, it's their policy and something about cancellation issues. Yeah whatever, I figure they're just being lazy. Policy or not, kinda ridiculous that they can't accommodate two adults and a child on the same day...oh wait a minute they have! but not today. Then there's a test that they do that looks at the back of your eyeball. You'd think it's a test that SHOULD be standard to an eye exam. It is an eye exam after all...it isn't so it'll cost you since it's NOT COVERED BY INSURANCE as part of your PREVENTATIVE CARE. Of course you can pass and instead they dilate your eyes for free I think (or maybe that'll cost you as well, I don't know, but what I do know, I've had that same test in other clinics and it was covered by insurance). Trying to get them to explain results in dirty looks and a mean-girl attitude...an no REAL explanation. So the "face" of the business does not make a good impression and they obviously don't realize that it's just as important as the service provided. This would be my 4th appointment to this vision clinic, but the front desk staff attitude has been pretty much consistent through out. So me and my family will probably be on the look out for another vision clinic. Too bad their front desk staff doesn't have the same customer service skills their optical staff does.

Called and was put on hold for a long time while the staff was checking my insurance. She told me…read moreto call back because she could not verify my insurance. Be very aware that your treatment is based on how much money this office can get from your visit. I saw my insurance statement that they wanted to charge almost 4 times of the insurance allowance. Because they know they would not be able to get the money they want, they treated my eye exam very casually. The tech took two tests that lasted less than 2 minutes. The doc took less than 4 minutes flipping a few charts of 1 better or two better, then wrote my eye exam prescription, which is the exact same as the that of the eye glasses I wore that day. I spent a lot more time signing many documents and waited in front than the total time for the actual eye exam. Do NOT recommend this place to anyone. The practice can be defined as unethical!

Wonderful experience! I came during the weekdays, and…read moreeverything was quick and easy. I had been struggling with my loose glasses, and they were quick to fix them. I was greeted at the door by Sydney, then I quickly began my exam by Xavier, who was a great help since I've always had problems with the air shooting device. Additionally, I had great conversations and personal talks with the employees and the doctor. Amazing experience, I was in and out within 15 minutes.

This place sucks. I went in for a regular eye exam and they just tried to upsell me a million times…read moreto a point I had to lie and say I would reschedule just because it made me so uncomfortable. Dude I asked for a service...shut ur face and provide said service. I should have known to expect the type of service received with where in town the business was located. NEVER AGAIN!

My experience for whatever reason was super easy. I think I owe it to the personalized service that…read moreI received. My selection was made easy because Cassidy searched the storeroom for frames that fit my head - she certainly knew what she was doing. I quickly chose my frames and the finished set was done much sooner than anticipated! What was even better was that they were able to squeeze in for a last minute visit to receive my glasses and ensure they fit well. Perfect fit. No adjustments needed. I hope to receive the same level of care when I come back for my next pair!

I was traveling and in town for a few days when I had an issue with a broken frame on my glasses. I…read morestopped by without calling ahead or making an appointment and they had my frames fixed in less than 10 minutes at no cost! I so appreciated their kind front desk gal and willing optometrist to help me out!

We had a great experience. My kids and I all went in to have an eye exam. We all needed glasses…read moreand/or contacts and they made it so fun and easy. Lis was great with helping choose the right glasses. She definitely has a knack for what would look best on each person. We all got totally different styles and love them. I highly recommend this place.

I've always had a great experience here over the many years we have been coming here. It's always…read morea fun time and I'm so glad that they are honest and will tell me if the frames I'm looking at will look horrible on me. When you only see them every few years and they remember your name and get a hug you know you're at the right place.

Super friendly staff, and fast service. They don't have the biggest selection of frames, but they…read morehave good frames. I'll go back.

I have never written a review before but I feel compelled to do so for Dr Godines. As a senior, I…read morehave been to many eye doctors but none have compared to Dr Godines. He is so pleasant, kind, understanding, professional, and very thorough. We drive from Leavenworth just to see him and he makes it well worth the time and effort and so appreciative as we are of him. Krista is also very pleasant and knowledgeable. Thank you so very much, Dr Godines, and Krista as well! Jim and Sandy

I am not sure if this place changed owners or what but my experience before was not like this. Even…read moretheir appointment phone number is now outsourced to some company and when you call them, it's hard to get ahold of someone. But I had made an appointment for 3:30 pm on a work day and when I arrived the receptionist told me that my appointment was moved to 2:20. They left a voicemail and told me that I can call back if I have problems. No confirmation or anything. Someone should tell them theyre not the only one in this business. There are plenty of eyecare places to choose from around this area. What a horrible business. No wonder there are so many bad reviews within the last year. Good riddance edmonds wont miss them of they're gone within the next couple of years with their reputation.

I would not recommend Edmonds Eye Care Associates to anyone. Since October, I have been waiting for…read morea pair of eyeglasses, and the experience has been nothing but frustrating and disorganized. Initially, the optometrist made an error with my prescription, requiring me to return two weeks later for a reevaluation. I had purchased my own frames out of pocket and gave them to the office to insert the lenses. After that visit, I waited weeks for the glasses to arrive, and by the end of November, there was still no sign of them. In December, I was told the glasses had finally shipped, only to be informed later that UPS had "lost" the shipment -- including the frames I personally paid for. Because of this, I had to return yet again for another fitting about three weeks ago. I was assured the new glasses would be shipped directly to my home. Unsurprisingly, they never arrived. When I called last week, I was told there was an issue with their lab and that the glasses would be shipped as soon as possible. When I called again yesterday, I was told they were still at the lab but completed and would be shipped. At that point, I asked to speak with a manager. A staff member told me a manager would call me back, but I never received a call. This has been months of delays, poor communication, repeated mistakes, and zero accountability. If you value your time, money, and sanity, save yourself the trouble and go elsewhere.

I went to the place twice in the past. When I first time went to the store, it was about over year…read moreago, the service lady (sorry, I didn't get her name) was so nice, she helped me with picking frames, I tried several of them. She was so patience, and very nice. but my insurance didn't have contract with them. The second time I stopped there was last Friday, because my glasses had been hit by something, and the shape changed little, and not balanced well on both sides legs. She adjusted it, and cleaned it very well including the pads, which I even asked to clean. My glasses is multi focus, after she adjusted it, I see things even more better than ever, I can see a lot better then before. I am so happy, and strong recommend the place.

The staff is SO helpful! Love their options for eyewear. Bought one pair and would Definitely would…read morecome back!