I am not sure if this place changed owners or what but my experience before was not like this. Even…read moretheir appointment phone number is now outsourced to some company and when you call them, it's hard to get ahold of someone. But I had made an appointment for 3:30 pm on a work day and when I arrived the receptionist told me that my appointment was moved to 2:20. They left a voicemail and told me that I can call back if I have problems. No confirmation or anything. Someone should tell them theyre not the only one in this business. There are plenty of eyecare places to choose from around this area. What a horrible business. No wonder there are so many bad reviews within the last year. Good riddance edmonds wont miss them of they're gone within the next couple of years with their reputation.

I would not recommend Edmonds Eye Care Associates to anyone. Since October, I have been waiting for…read morea pair of eyeglasses, and the experience has been nothing but frustrating and disorganized. Initially, the optometrist made an error with my prescription, requiring me to return two weeks later for a reevaluation. I had purchased my own frames out of pocket and gave them to the office to insert the lenses. After that visit, I waited weeks for the glasses to arrive, and by the end of November, there was still no sign of them. In December, I was told the glasses had finally shipped, only to be informed later that UPS had "lost" the shipment -- including the frames I personally paid for. Because of this, I had to return yet again for another fitting about three weeks ago. I was assured the new glasses would be shipped directly to my home. Unsurprisingly, they never arrived. When I called last week, I was told there was an issue with their lab and that the glasses would be shipped as soon as possible. When I called again yesterday, I was told they were still at the lab but completed and would be shipped. At that point, I asked to speak with a manager. A staff member told me a manager would call me back, but I never received a call. This has been months of delays, poor communication, repeated mistakes, and zero accountability. If you value your time, money, and sanity, save yourself the trouble and go elsewhere.

I have been a patient of Physicians eye for 16 years. I had an appointment scheduled for end of…read moreMarch to have several large floaters removed from my left eye. I made the appointment on February 12 after my visit with Dr. Thomas Jones 111. I had financial assistance with Physicians Eye for several years.. I am 80 years old and needed the assistance for several years. About 10 days before surgery I got a phone call from the office saying the office no longer offered financial assistance so I would have to pay over $300 on day of surgery. I cannot afford to pay that amount. I was very upset as I had waited for this surgery for so long and now they were calling to say they didn't have financial assistance anymore. I feel that since I had the assistance when the doctor okayed the surgery they should have done the surgery. I asked to speak to the billing department.They confirmed that they no longer had the assistance. After all the years I was a patient and considering without the surgery my vision is very impacted.

Great service. Great care. Staff and Doc Alex are the best. Twice now in the past month I've had to…read morecome in for a possible detached retina and both times fit me in the schedule on a Friday afternoon.

Took my daughter here for her first eye exam after her pediatrician said she wasn't seeing…read morecorrectly and the doctor was so thorough and I was involved in the entire process. They took amazing pictures of her eye nerves and stuff and did all sorts of tests! She sees 20/20 thankfully! Very happy with my daughter care here.

If you're looking for an eye doctor who offers top-tier care without the long wait times, this is…read morethe place. The service was incredibly prompt and courteous throughout my entire appointment. The team is professional, welcoming, and runs a highly efficient office. I highly recommend the Family Vision Clinic.

I saw Dr Lee when he was in Kirkland and he is the first doctor who was able to give me clear…read morevision due to heavy prisms correcting my double vision going side ways as well as up and down. I would follow this doctor anywhere. I am a woman in my seventies and I had been having to see children's doctor as they are more specialized in prisms. Not one could compare to Dr Lee. An appointment with Dr Lee is not over until he says it is over. He is a perfectionist when it comes to your eyes. I will be seeing him for the first time today in Monroe.

I went to Cascade Family Eye Care, Lake Stevens, Wa today to look and possibly buy 2 new eye…read moreglasses, I already had my prescription. I wasn't completely in the door when was asked do you have an appt, nice I don't I just want to look at your selection of frames, still said you need an appt, then a go ahead. I have never encountered such rude receptionists. I encountered 2, dark haired was the one that did the talking, the light red haired one just stared at me with this bland, bored expression on her face. Terrible customer service, your front desk are basically the ambassadors of your business. Hopefully you can find somebody better. I sure won't be back and I will inform others.

We have had a great experience as our entire family with this clinic! Dr Beazer was great with our…read moretoddler and getting her to feel comfortable! We recommend this clinic to all of our friends and family!

Super friendly staff, and fast service. They don't have the biggest selection of frames, but they…read morehave good frames. I'll go back.

I have never written a review before but I feel compelled to do so for Dr Godines. As a senior, I…read morehave been to many eye doctors but none have compared to Dr Godines. He is so pleasant, kind, understanding, professional, and very thorough. We drive from Leavenworth just to see him and he makes it well worth the time and effort and so appreciative as we are of him. Krista is also very pleasant and knowledgeable. Thank you so very much, Dr Godines, and Krista as well! Jim and Sandy

They were good with my kids. Did a good job…read more Got the eye exam done quickly. .........................

I was forced to switch eye care providers due to Everett Clinic's merger with Optum, and I couldn't…read morebe more pleased. Silver Lake ECC was able to get me in quickly and were ready for me upon my arrival. The tech who did the initial scans was helpful, polite, and thorough. Then my time with Dr. Tan was also fantastic. She was knowledgeable, professional, and made sure I understood every aspect of my diagnosis with no sense of urgency or pressure. Lastly, they had a nice variety of frames from which to choose my new sets of glasses, ranging from moderate to fairly expensive. If you're looking for cheap in this department, I'd recommend Costco, but I wanted something stylish and lasting with new, progressive-lens technology. Again, there was no pressure to purchase there, but my frame selection and fitting processes were polite, efficient, and professional. I highly recommend this office for anyone looking for a new eye doctor, and wish I had switched sooner. Kudos on a great team, from front of office, all the way through the process.

I've been a patient at Mill Creek Family Eye Center for over 12 years and have consistently had…read moregreat experiences. I even continued scheduling appointments here while living in Oregon because I couldn't find a provider I liked as much. Everyone, from the front desk staff to the optometrists, is friendly, professional, and knowledgeable. Whenever I've had questions, they've taken the time to answer them thoroughly and make sure I understood. I highly recommend Mill Creek Family Eye Center for quality eye care and excellent customer service.

The doctor and optical department were amazing and took great care of me (as always)…read more Unfortunately, the pre-testing staff were not so friendly. I was late to my appointment, and instead of being offered to reschedule, I was rushed into my appointment. The staff said they were "doing me a favor" by letting me still be seen, but I've never been treated so harshly at this eye clinic. This was after me apologizing for being late and even agreeing to do the additional (and out of pocket) OptoMap photos to speed up the appointment. If my late arrival was such a burden to the schedule, I would've rather just rescheduled.