Easy scheduling, fast and complete service, courteous employees, and a vlean car upon completion.read more

I think the most honest and best dealership out here in the whole bay area!…read moreKudos to Jayson Cheng (Sales Rep) and Damien F (Finance Manager) they made the buying process the most smoothest I have had in 14+ years. I would highly recommend them. My niece was very nervous and had asked me to accompany her as car buying makes folks nervous. But this dealership n team were fantastic. No pressure, no lies everything clear and upfront. I would recommend this place for everyone who wants to buy a Toyota!!

Thank you Daniel White for providing me with the best and easy going service experience possible…read more He was very knowledgeable and thorough communicating all the services I have been offered with my scheduled maintenance for my BMw. Any and all questions I had regarding my car coverage and maintenance was addressed and answered. Treated me with a lot of respect by being honest and straightforward with any problems I've been experiencing. Rarely does anything go right but Daniel and his team was able to keep everything smooth. I will be coming back here once services are needed for my car. Thanks again for being the one to service my vehicle. I am very grateful that my service appointment was booked automatically, by Yolanda, once my car signaled it needed some maintenance work done. Wish the best for you and hope you get that X5M in the near future. Very hard working man he is. Provided free complimentary car wash with my services, but next time I'll hold off of that for the sake of my black paint and trim; although my car was really caked up in bird droppings. My black paint turnt into a Van Gogh painting- a starry night for real. Provided service related advice and extended a warm congratulations on my first ever purchase from the dealership. Thanks again.

Very disappointed with the customer service after purchasing my MINI from this dealership…read more I purchased a used MINI and was given one physical key and a service card. Before buying the car, I specifically asked about the keys and was told that the newer MINI comes with one key and a service card. Nobody mentioned that the digital key setup card was missing. I only discovered this after purchasing the car when I tried to set up the digital key on my phone. I contacted the dealership and was told it would cost around $400 to replace the missing setup card and they refused to cover the cost. I understand that I purchased a used car, but my issue is that I specifically asked about the keys and was never informed that the setup card was missing. Had I known about the missing card and the additional cost, I would have taken that into consideration before purchasing the vehicle. To make matters worse, I was told that a manager would contact me to discuss the issue, but I never received a phone call. What makes this even more disappointing is that I'm a longtime BMW customer and have purchased vehicles from this dealership in the past. I expected much better customer service, especially as a returning customer. It's disappointing how quickly customer service seems to disappear once the sale is completed. This experience has definitely changed my opinion of this dealership, and I would think twice before purchasing another vehicle here

Came in to get my oil changed, something I would normally do myself before I moved to the city. I…read moreusually hate going to see any mechanic that I don't personally know, especially from dealerships. I still go to dealerships because I like that they can sometimes view the service history from the other Honda dealerships. Anyway. It's always expensive and they're always trying to sell you something. Garry helped me out this time. Garry, this is the first time I haven't gotten even mildly upset at the dealership having to reject a pushy salesman. Garry won't bother you to buy new windshield wipers for $80. If your front passenger tire is getting kind of old, Garry's not gonna tell you to replace all 4. Just the front 2 (to keep it even with its pair). I'm sad I'm moving soon and probably won't go here again anytime soon. We need more people like Garry man. Keep up the great work. TLDR: this place inspected my car, told me what was crucial to be serviced, told me what I should look out for later, and wasn't pushy at all.

1 STAR -- Extremely Unprofessional and Disrespectful Experience…read more I have been buying cars for more than 33 years, and I can honestly say I have never experienced a dealership this unprofessional. My daughter was seriously interested in a 2026 Honda CR-V with very specific color and specifications. She contacted Michelle Lam, who confirmed that the exact vehicle was available. Based on that confirmation, she scheduled an appointment, and I drove all the way from Fremont to San Francisco to accompany her. When we arrived, we were told Michelle was not there. One person said she had the day off, while we had previously been told by Michelle that she was expecting to meet my daughter. Then came the bigger surprise: we were suddenly told that the exact CR-V we had been assured was available had already been sold that morning. If the vehicle had been sold, why wasn't my daughter informed before she made an appointment and why was she told it was available? Instead of simply apologizing for the poor communication, the sales team and manager immediately started trying to push other vehicles on her. We were not interested in being pressured into buying something different. We decided to leave. But what happened next was the part that really crossed the line. One of the salespeople mocked my daughter, showing her a list of similar SUVs supposedly available in Southern California and laughing about it. There was absolutely no reason to treat a customer that way. It was disrespectful, immature, and completely unacceptable. I drove from Fremont expecting a professional car-buying experience. Instead, we experienced poor communication, conflicting stories, wasted time, pressure to buy another vehicle, and disrespectful behavior toward my daughter. After 33+ years of buying vehicles, I have never encountered a group of salespeople who handled a customer interaction this poorly. Do yourself a favor: if you are dealing with this dealership, get everything confirmed in writing before you make the trip. We came looking to buy a Honda CR-V. We left with absolutely no desire to do business with this dealership. 1 star because Google won't let me give zero.

Just leased my 2nd Audi after having liked the first so well…read more Sergey and Dave made it easy. They worked with me on fair pricing and were willing to get me the car I wanted. I'll see them again in 3 yrs

SECOND EXPERIENCE EVEN BETTER THAN THE FIRST! We wanted to…read morehalve the monthly payment on our Audi S5 Convertible that we bought at Audi SF in 2023, so I did an online quote to see what it was worth. I never imagined that it would end with me driving out in a brand new Audi SQ5 (with all the features i wanted) and a finance lease that is half what we were paying. Cristian contacted me immediately to say he would be able to help us and asked if i could bring in the car. I mentioned in our corro that i wasn't necessarily wanting another Audi but that i liked the new SQ5 SB but it had to be in Black/Black with Tech Package, which I didn't see in their online inventory. So about an hour before i was coming in, I received a video from Cristian (see below) with the exact car i mentioned. Turns out SF didn't have it in their stock, but Audi Marin did, and Cristian went over and drove it back to SF so I could see it. See it indeed! I loved it immediately and all thoughts of an older Mercedes were immediately erased! Then Manager Jey got involved - he offered a trade-in price i was happy with, and magically put together a finance deal that ensured we achieved our goal of halving our monthly payments. The whole process was seamless, professional and quite enjoyable! So do yourself a favor and make sure Audi San Francisco is on your list to talk to when you are looking to buy a new car, even if you don't see what you want on their website.

I had an excellent experience purchasing my Volvo XC60 PHEV from Volvo San Francisco. What stood…read moreout most was the exceptional customer service and the transparency throughout the entire process. Andrew Dreyer was fantastic to work with. He was knowledgeable, responsive, and made the process straightforward and stress-free. The pricing was presented upfront and clearly with no unnecessary pressure. That level of transparency made it easy to feel confident in the purchase. Andrew went over the XC60's features with me. He walked me through the technology, controls, charging, and all of the different features, making sure I understood how everything worked. Oh, and a special shout-out to the finance team -- shnorhakalutyun!

We had a great experience buying our car here! Ask for Andrew -- he's the best! Very knowledgeable…read moreand patient with a new mom.

Highly recommend! I tell everyone it's worth the drive to SF…read moreToyota to work with Alan, Ryan Dong, and the rest of the team. They truly work as a team which makes the before, during, and after the purchase of the Camry a breeze. I purchased a new Camry XSE last month and still appreciate the excellent service SF Toyota provided my husband and me. I usually drawback to purchasing a new car because of the time it takes and the hidden costs. But this team at SF Toyota made such a positive experience, I'm telling everyone. Ryan Dong gave clear directions (since I hadn't been to the showroom in SF), got communication via text and phone call, and even had all the paperwork queued up so that part was easy for me. Even the financial team individual was clear going over every form with me and explaining the process. I'm thankful for Ryan Dong for taking the time to help me set-up a lot of the technology side of the Camry (it's a lot of tech). And best part and may sound silly, but even put the big red bow on the car after I finished with financial team. And, even after a few days, Ryan checked in to see how the car was handling for me and if I had anymore questions about the app. I really appreciate the welcoming and caring community that SF Toyota has created for their employees and their clients! Thanks again.

I had an excellent experience purchasing my RAV4 XLE Premium from City Toyota, thanks to Kevin…read moreDuong and Ryan Dong. Ask for Kevin or Ryan. The RAV4 XLE Premium is in high demand, and inventory is limited. We specifically wanted a white one with leather-style seating and a power driver's seat. Many dealerships did not have the vehicle, and the few that did had loaded it with expensive add-ons that we did not want and above MSRP. I originally placed a preorder with another Toyota dealership in Oakland in May 2026 and was told the vehicle would arrive in approximately three months. When I followed up three months later, I learned that the dealership had never actually placed my order. Needless to say, I was extremely disappointed. I am still currently waiting on sale list there. :( I was referred to contacted Kevin Duong from City Toytota, and he immediately stepped in to help--even though he was about to leave for vacation. He was able to locate the perfect car, exactly what we wanted, and at the best price!!! Yes, I did my research. Then Ryan helped facilitate the sale and made sure the entire purchase went smoothly from beginning to end since Kevin had schedule to go on vacation. Have fun! I have purchased many cars over the years, and this was easily the second-smoothest car-buying experience I have ever had. The worst one was the lexus dealer ship in Oakland. Where we sat for close 3 - 4 hours in the financial office, where the guy keepp trying to sale me, monthly payment, addons, warranity, and other needless things. The person was so pushy, and even lied to me. The only easier purchase was my Tesla, where everything was completed online and the car was delivered to my house--but that is Tesla and a completely different sales model. For a traditional dealership, City Toyota exceeded my expectations. The entire process, including financing, took less than an hour. Ryan even helped my wife connect her phone to Bluetooth and showed her how to use the vehicle's features. There was no sales pressure, no unwanted add-ons, and no surprises--just straightforward, transparent pricing and fast, professional service. Kevin and Ryan respected our time and made a potentially stressful purchase easy and enjoyable. I highly recommend City Toyota, Kevin Duong, and Ryan Dong to anyone looking for an honest, efficient, and stress-free car-buying experience. Thank you both!

Beautiful car, beautiful building, what's not to love? I…read moreattended a community party at the new Rivian Dealership. This red brick architectural wonder is more than a dealership. Besides the merch, cars, trucks, camper conversations, child play area, yes please.

Jonnathan (in sales) is your go-to-guy. Knowledgeable, patient, kind and above all helpful! I…read moredidn't buy the 2025 R1T I was seriously considering most recently -- as I want to hold out for a 2026 update -- but from beginning to end, I couldn't have asked for a better sales rep. Rivian's technology, attention to detail and charming sales locations make the end to end experience so efficient and inviting. As a company, I must say -- they have completely reinvented the car buying experience! I cannot wait to come back and find Jonnathan later this year when I am ready to bring a new R1T home. Thank you for all of your help, attention to detail and energy in keeping the Rivian brand, my experience and this new car buying journey a meaningful one!

I had a GREAT experience with Liam at Mazda San Francisco. He went above & beyond to help me figure…read moreout why my car wasn't passing the smog check. He took the time to listen to my frustration & made me feel like my concerns were truly being heard. Believe me, it was not an easy task - it took 2 places, including another local Mazda service center (who couldn't help me) - that lead me to Liam's assistance. Liam investigated my issue thoroughly & immediately reached out to his trusted advisors to help get to the bottom of the problem. He was persistent in finding an answer & ultimately discovered that a software update was the cause. Liam was extremely helpful, knowledgeable, patient & determined to resolve my issue. I really appreciated the extra effort he put in & the excellent customer service he provided me, I felt like I was his only customer. Liam truly made my day! Ask for Liam! Also, Mazda SF is your go to for your Mazda! (I traveled from Brentwood to find my solution). 100% service! 100% care!

Very disappointing experience…read more I went to the Mazda San Francisco location today because I was genuinely interested in purchasing an Audi. After arriving and seeing the vehicle in person, I noticed several issues that were not disclosed on the online listing and were not visible in the photos. There was noticeable damage on the passenger side around the rear door area, additional damage near both the front and rear passenger-side wheels, and one of the high-beam headlights was not working. What made this even more concerning was that the Carfax report did not show any accident or damage history related to these issues. I explained to the salesperson that none of these problems appeared to be disclosed on their website or shown clearly in the listing photos. I was still interested in the vehicle and asked if they could work with me on the price considering the actual condition of the car. The used car sales manager then came over. Instead of trying to find a reasonable solution or work with us on the price, we were simply told that the issues would not be fixed and there was no real effort to accommodate us. The most frustrating part is that we made the trip specifically to see this vehicle based on how it was represented online. Had these issues been properly disclosed beforehand, we could have made an informed decision before spending our time going there. I understand that used vehicles can have cosmetic imperfections, but noticeable damage in multiple areas and a non-working high beam should be clearly disclosed to potential buyers, especially when those issues are not reflected in the Carfax report or clearly visible in the online listing. Overall, I felt that our time was wasted, and the way the situation was handled by management made the experience even more disappointing. If you're considering making a trip here to purchase a vehicle, I would think twice and make sure you ask detailed questions about the vehicle's actual condition before going.

The best car buying experience I have ever had by far! Entire process from initial contact to…read morereceiving my car was frictionless and effortless. Excellent communication, service, and timely replies. I received a significant discount on the OTD price, even when including the BuySide Auto fee. On top of that, I NEVER had to step into a dealership, talk to a salesperson directly, spend hours playing the "let me ask my manager" game, or have to talk to a Finance manager and repeatedly say NO to unnecessary options. All communication was easily done through email and text, although phone and in-person contact was also available. Process starts with completing a convenient online request. From there, Kim contacted me to fully understand my wishlist, range of optional requirements, and any non-negotiables. After reaching out to their dealer network, within a day she provided a list of potential matches with estimated OTD prices, which included some in SoCal available for transfer to the Bay Area and cars still in production with estimated availability dates. I had a lot of questions and some requests and Kim was very responsive and instrumental in relaying them to the dealer and advocating for me. Even my request to remove all dealer installed options was negotiated by Kim and granted by the dealer with no hassle on my end. I paid the BuySide Auto fee to reserve the car for purchase and when the car was available I opted to pickup at their office in SF. Home delivery to SF is also currently no charge, while delivery outside of the city is available with a modest fee. Upon first contact, I asked if weekend pickup or delivery was available, since their normal hours are on weekdays. Kim made note of it and remembered my preference even after the sale was completed. Chris was able to make himself available for Saturday pickup! We took a walk around the car took a look inside. We spent no more than 10 minutes reviewing and signing paperwork, received my keys, and I was off with my brand new car! Both Kim and Chris were great to work with and I have no hesitation in working with them again for future car purchases.

Chris was an excellent resource and provided me with too shelf service in buying a new Mini. Super…read morepatient, very responsive and provided a seamless experience. Absolutely worth it.

I once again had a great experience with Christian Roettgers at Cartelligent. This is the sixth…read morecar we have leased through him and he continues to offer best in class service. The process was easy and we saved a lot of money on a car that we were targeting. Highly recommend anyone who wants a smooth process.

I first contacted Christian at Cartelligent back in winter and we had a nice conversation…read more We went to the Volvo dealer in spring and looked at their cars and test-drove some cars. Not ready to buy at that time. A few weeks ago the fuel pump on our car stopped working and it was time to get another car. Called the dealer and specified what we wanted. Called Christian, and it was like talking to an old friend - he remembered everything about our needs. Got some possible leads from the dealer and Cartelligent. The Cartelligent ones were exactly what we wanted, while the dealer ones had extras and did not match our specification. Signed with Christian on Friday and the car was here the following Wednesday - along with a big savings from the sticker price!! Great Service!!!