I think the most honest and best dealership out here in the whole bay area!…read moreKudos to Jayson Cheng (Sales Rep) and Damien F (Finance Manager) they made the buying process the most smoothest I have had in 14+ years. I would highly recommend them. My niece was very nervous and had asked me to accompany her as car buying makes folks nervous. But this dealership n team were fantastic. No pressure, no lies everything clear and upfront. I would recommend this place for everyone who wants to buy a Toyota!!

Update based on Franks response…read more Your response sidesteps your responsibility to check these vehicles coming in for resale. The CARFAX is obviously useless and Certified Pre Owned doesn't mean much either if these types of things slip by your process. Everyone out there that purchased a CPO vehicle from you should be re-running a CARFAX report to check on damages that may not have been reported and notifying Toyota Corporate. Vehicles have a material decrease in value due to past accidents and you effectively knowingly passed that on to me due to your negligence. I'm happy to update this review if you take steps to correct this problem. Expect reviews elsewhere as well until you do.

Thank you Daniel White for providing me with the best and easy going service experience possible…read more He was very knowledgeable and thorough communicating all the services I have been offered with my scheduled maintenance for my BMw. Any and all questions I had regarding my car coverage and maintenance was addressed and answered. Treated me with a lot of respect by being honest and straightforward with any problems I've been experiencing. Rarely does anything go right but Daniel and his team was able to keep everything smooth. I will be coming back here once services are needed for my car. Thanks again for being the one to service my vehicle. I am very grateful that my service appointment was booked automatically, by Yolanda, once my car signaled it needed some maintenance work done. Wish the best for you and hope you get that X5M in the near future. Very hard working man he is. Provided free complimentary car wash with my services, but next time I'll hold off of that for the sake of my black paint and trim; although my car was really caked up in bird droppings. My black paint turnt into a Van Gogh painting- a starry night for real. Provided service related advice and extended a warm congratulations on my first ever purchase from the dealership. Thanks again.

One Star It has been…read moreover a month since I contacted BMW of San Francisco about the mismatched key blade they gave me when I purchased my Certified Pre-Owned BMW i4. The blade does not fit the vehicle and cannot even lock the glove compartment or access the door with the blade. After repeatedly trying to get this resolved, I still have no solution or meaningful response. So, congratulations to BMW of San Francisco for turning what should have been a simple correction into a month-long example of poor customer service.

Came in to get my oil changed, something I would normally do myself before I moved to the city. I…read moreusually hate going to see any mechanic that I don't personally know, especially from dealerships. I still go to dealerships because I like that they can sometimes view the service history from the other Honda dealerships. Anyway. It's always expensive and they're always trying to sell you something. Garry helped me out this time. Garry, this is the first time I haven't gotten even mildly upset at the dealership having to reject a pushy salesman. Garry won't bother you to buy new windshield wipers for $80. If your front passenger tire is getting kind of old, Garry's not gonna tell you to replace all 4. Just the front 2 (to keep it even with its pair). I'm sad I'm moving soon and probably won't go here again anytime soon. We need more people like Garry man. Keep up the great work. TLDR: this place inspected my car, told me what was crucial to be serviced, told me what I should look out for later, and wasn't pushy at all.

I returned my leased vehicle approximately three months ago. Since then, I've received two…read moreBaybridge stole notice. I contacted the dealership and spoke with A manager, asking why the ownership of the vehicle hasn't been transferred. The messenger claimed it would take 90 to 120 days to process. I think I believed that he was lying. He also said he would look into the issue and call me back, but I haven't heard anything from them since. This review intended to warn others who returned their lease vehicles. I'll only update this review and its ratings once the issue has been resolved

Just leased my 2nd Audi after having liked the first so well…read more Sergey and Dave made it easy. They worked with me on fair pricing and were willing to get me the car I wanted. I'll see them again in 3 yrs

I had a GREAT experience with Liam at Mazda San Francisco. He went above & beyond to help me figure…read moreout why my car wasn't passing the smog check. He took the time to listen to my frustration & made me feel like my concerns were truly being heard. Believe me, it was not an easy task - it took 2 places, including another local Mazda service center (who couldn't help me) - that lead me to Liam's assistance. Liam investigated my issue thoroughly & immediately reached out to his trusted advisors to help get to the bottom of the problem. He was persistent in finding an answer & ultimately discovered that a software update was the cause. Liam was extremely helpful, knowledgeable, patient & determined to resolve my issue. I really appreciated the extra effort he put in & the excellent customer service he provided me, I felt like I was his only customer. Liam truly made my day! Ask for Liam! Also, Mazda SF is your go to for your Mazda! (I traveled from Brentwood to find my solution). 100% service! 100% care!

We had a great experience buying our car here! Ask for Andrew -- he's the best! Very knowledgeable…read moreand patient with a new mom.

Great experience working with Andrew at Volvo Cars San Francisco. Fair transparent deal development…read moreand no pressure salesmanship helped our family make the right decision about our next vehicle.

Highly recommend! I tell everyone it's worth the drive to SF…read moreToyota to work with Alan, Ryan Dong, and the rest of the team. They truly work as a team which makes the before, during, and after the purchase of the Camry a breeze. I purchased a new Camry XSE last month and still appreciate the excellent service SF Toyota provided my husband and me. I usually drawback to purchasing a new car because of the time it takes and the hidden costs. But this team at SF Toyota made such a positive experience, I'm telling everyone. Ryan Dong gave clear directions (since I hadn't been to the showroom in SF), got communication via text and phone call, and even had all the paperwork queued up so that part was easy for me. Even the financial team individual was clear going over every form with me and explaining the process. I'm thankful for Ryan Dong for taking the time to help me set-up a lot of the technology side of the Camry (it's a lot of tech). And best part and may sound silly, but even put the big red bow on the car after I finished with financial team. And, even after a few days, Ryan checked in to see how the car was handling for me and if I had anymore questions about the app. I really appreciate the welcoming and caring community that SF Toyota has created for their employees and their clients! Thanks again.

I had an excellent experience purchasing my RAV4 XLE Premium from City Toyota, thanks to Kevin…read moreDuong and Ryan Dong. Ask for Kevin or Ryan. The RAV4 XLE Premium is in high demand, and inventory is limited. We specifically wanted a white one with leather-style seating and a power driver's seat. Many dealerships did not have the vehicle, and the few that did had loaded it with expensive add-ons that we did not want and above MSRP. I originally placed a preorder with another Toyota dealership in Oakland in May 2026 and was told the vehicle would arrive in approximately three months. When I followed up three months later, I learned that the dealership had never actually placed my order. Needless to say, I was extremely disappointed. I am still currently waiting on sale list there. :( I was referred to contacted Kevin Duong from City Toytota, and he immediately stepped in to help--even though he was about to leave for vacation. He was able to locate the perfect car, exactly what we wanted, and at the best price!!! Yes, I did my research. Then Ryan helped facilitate the sale and made sure the entire purchase went smoothly from beginning to end since Kevin had schedule to go on vacation. Have fun! I have purchased many cars over the years, and this was easily the second-smoothest car-buying experience I have ever had. The worst one was the lexus dealer ship in Oakland. Where we sat for close 3 - 4 hours in the financial office, where the guy keepp trying to sale me, monthly payment, addons, warranity, and other needless things. The person was so pushy, and even lied to me. The only easier purchase was my Tesla, where everything was completed online and the car was delivered to my house--but that is Tesla and a completely different sales model. For a traditional dealership, City Toyota exceeded my expectations. The entire process, including financing, took less than an hour. Ryan even helped my wife connect her phone to Bluetooth and showed her how to use the vehicle's features. There was no sales pressure, no unwanted add-ons, and no surprises--just straightforward, transparent pricing and fast, professional service. Kevin and Ryan respected our time and made a potentially stressful purchase easy and enjoyable. I highly recommend City Toyota, Kevin Duong, and Ryan Dong to anyone looking for an honest, efficient, and stress-free car-buying experience. Thank you both!

My husband and I had a wonderful experience here with Reiden, who was kind, considerate, and super…read moregenuine. We had gone to several dealerships before as we were not in a rush to get a car, but could not say no to what we were offered, which is something other dealerships and manufacturers in the area could not do. I highly recommend coming here if you're looking for a new vehicle; so far, we love our Mazda 3. Thanks again Reiden! (no one asked me to leave a review or even mentioned anything to it, but I was just super happy with everything)

Dennel and Daniel were a pleasure to work with. Calm and professional, it was the best experience…read moreI've had at any dealership. Thank you both!

The best car buying experience I have ever had by far! Entire process from initial contact to…read morereceiving my car was frictionless and effortless. Excellent communication, service, and timely replies. I received a significant discount on the OTD price, even when including the BuySide Auto fee. On top of that, I NEVER had to step into a dealership, talk to a salesperson directly, spend hours playing the "let me ask my manager" game, or have to talk to a Finance manager and repeatedly say NO to unnecessary options. All communication was easily done through email and text, although phone and in-person contact was also available. Process starts with completing a convenient online request. From there, Kim contacted me to fully understand my wishlist, range of optional requirements, and any non-negotiables. After reaching out to their dealer network, within a day she provided a list of potential matches with estimated OTD prices, which included some in SoCal available for transfer to the Bay Area and cars still in production with estimated availability dates. I had a lot of questions and some requests and Kim was very responsive and instrumental in relaying them to the dealer and advocating for me. Even my request to remove all dealer installed options was negotiated by Kim and granted by the dealer with no hassle on my end. I paid the BuySide Auto fee to reserve the car for purchase and when the car was available I opted to pickup at their office in SF. Home delivery to SF is also currently no charge, while delivery outside of the city is available with a modest fee. Upon first contact, I asked if weekend pickup or delivery was available, since their normal hours are on weekdays. Kim made note of it and remembered my preference even after the sale was completed. Chris was able to make himself available for Saturday pickup! We took a walk around the car took a look inside. We spent no more than 10 minutes reviewing and signing paperwork, received my keys, and I was off with my brand new car! Both Kim and Chris were great to work with and I have no hesitation in working with them again for future car purchases.

BuySide has excellent customer service! I started my car search at a dealership and learned that…read moreI'd have to wait months for the car I wanted. I contacted BuySide, and Kim located a vehicle. Kim was professional and responsive. The leasing process was straightforward and transparent. Kim kept me informed throughout and was very knowledgeable. Thanks to Kim and the BuySide Auto staff, I got the car within days. The process was stress-free, with no shady sales pitches. I'd strongly recommend them!

Christian Roettgers makes buying cars smooth and easy. We've worked with him for years on purchases…read moreand leases of Mercedes and BMW. They work with nearly all other dealerships too: Mini, Audi, Toyota...). We definitely know the value of what Cartelligent does for us. No long hours at the dealership negotiating from one person to another to another. Then, no long meeting with the finance person where he/she wears you down even further. Cartelligent does the negotiating to get you a good deal and handles all the paperwork.

I once again had a great experience with Christian Roettgers at Cartelligent. This is the sixth…read morecar we have leased through him and he continues to offer best in class service. The process was easy and we saved a lot of money on a car that we were targeting. Highly recommend anyone who wants a smooth process.