Had a good experience working with Larry at San Francisco Toyota on Geary last month. Our family…read morewas looking for a Toyota Rav4 Prime to for the Bay Area Air District Clean Car for All Program (BAADCC), and checked that they had a few plug-in hybrids available within our budget. A rep forgot to book our visit at the South Vaness location and the car we were interested in was actually at their Geary location. Luckily we were still able to meet with someone at Geary with minimal wait. We spoke with Larry and he got us ready for a test drive. We knew what we wanted and was able to test drive a 2026 Rav4 Prime previously, so the test drive for our car was short and sweet. We let Larry know we had the grant letter ready to go so he got us squared away with the finance team, checked the special tax rates etc, and bought the car that day. We picked it up the following day after a complimentary interior and exterior car wash, full charge and gas tank before taking it home. It was great working with Larry: quick and clear communication over phone and text for updates. City Toyota SF is great because they're no frills with pricing. Very nice location but with some limited customer parking.

Update based on Franks response…read more Your response sidesteps your responsibility to check these vehicles coming in for resale. The CARFAX is obviously useless and Certified Pre Owned doesn't mean much either if these types of things slip by your process. Everyone out there that purchased a CPO vehicle from you should be re-running a CARFAX report to check on damages that may not have been reported and notifying Toyota Corporate. Vehicles have a material decrease in value due to past accidents and you effectively knowingly passed that on to me due to your negligence. I'm happy to update this review if you take steps to correct this problem. Expect reviews elsewhere as well until you do.

I initially came in to test drive a Mini Cooper. I worked with Rana. She's super chill, very…read morehelpful and kept reassuring me to do what's right for me. I liked how easy she was to work with. However, I didn't think the Mini was for me. So, we drove the BMW 228 next. That was the car for me. After thinking about it for a week and exploring this car more online, I decided to bight the bullet and go for it. Sean, the Sales Manager, reached out to me and he started working with me to get a used, loaner 2026 BMW 228 in Vegas Red. He connected me with Nick to wrap things up. Shout out to Nick! Thanks man. I LOVE this car! It's the perfect balance of sportiness and a get-around-town, small sedan. It's a fun car to drive. I love the tech on this car. It's loaded with just about everything. For an entry level BMW, it sure doesn't feel so entry level. Chef's Kiss! Thanks Sean, Rana and Nick for helping me get into this beautiful and fun car!!

Want a Luxury experience! Come to this BMW of San Francisco to get robbed and scammed by a…read more"professional". Brought my 2018 Honda odyssey w 52k miles , minor accident on car fax which is cosmetic to trade in for a X5. They offered me $12,000 for it. Drove straight to carmax to make sure I haven't lost my mind and they offered me $22,000 on the spot for the same car lol . Don get hustled by these clowns.

The staff at San Francisco Honda especially Chris Law and Son the General Manager I worked with…read morewere extremely helpful, knowledgeable, and patient. They took the time to answer all of my questions, walk me through the features of the vehicle, and make sure I felt confident in my decision. I never felt pressured at any point, which I really appreciated. Instead, they focused on making sure I was informed and satisfied. The HR-V itself has been great so far--comfortable, modern, and exactly what I was looking for. It's clear that they took pride in making sure everything was ready and in excellent condition when I drove it off the lot. Overall, I'm very happy with both the vehicle and the buying experience. I would definitely recommend San Francisco Honda to anyone looking for a straightforward, professional, and pleasant car-buying process.

I want to start by saying that my sales rep Gian Carlo and Michelle were great. I really…read moreappreciated Gian helping me get approved for a car and Michelle delivering it all the way to me. Unfortunately, what started as a great experience did not last. I purchased a used car and was initially excited. My sales rep offered me one set of payment terms, but when I arrived, everything had changed. The manager, Terry (I believe that was his name), came across very strong and made both me and my co-signer feel judged and uncomfortable. He kept going back and forth between what my sales rep told me and what he was saying, making it feel like it was "his way or no way." Because I needed a car, I felt pressured into agreeing to the terms. Another major issue was that I never got to see or test drive the car beforehand. I had only seen pictures. When I asked to see it, I was told it was "too far" and in the service department being prepared. I would expect a car being sold to be ready to view and test drive, but that wasn't the case here. I didn't get to test drive the car until it was delivered to me. After signing initial paperwork, we waited about 1.5 hours in the finance department. On the way there, Terry made a comment about my purse being dirty, which felt unnecessary and unprofessional, especially given the already uncomfortable situation. When it came time to sign final documents, I was asked to sign a form stating I could not return the car once it left the lot--even though I had not seen or driven it. I expressed concern about this, but Daniella responded by closing the folder and saying they couldn't proceed unless I signed. After being there for 3-4 hours and needing to leave, I felt pressured and signed. Gian later apologized for my experience and kept me updated about delays. The car delivery was pushed back multiple times due to recall-related parts, which I understand. I do appreciate Gian's communication and effort. However, the issues didn't stop there. When I received the car, I noticed: A broken tail light Squeaking brakes Gian said the tail light would be fixed over the weekend, but I'm now almost two weeks in and it still hasn't been repaired. I've followed up multiple times with little to no response. When I called, I was told the tail light is backordered, which I understand--but when I asked about getting the brakes checked locally, I was told it would come out of my pocket. This is frustrating because these issues existed when I received the car. At this point, I feel stuck. The overall experience has been stressful, uncomfortable, and disappointing. While I appreciated Gian and Michelle's efforts, the lack of transparency, pressure during signing, and ongoing unresolved issues make me not want to return--yet I feel like I have no choice if I want things fixed without paying out of pocket.

I've been a customer with Royal Automotive Group for the past 5 years, and during that time my…read morefamily and I have purchased multiple cars from them. Every experience has been smooth, positive, and stress-free, which is why we continue to come back. I can confidently say they've earned my trust and loyalty. Reiden and Simon are my go-to guys every time. From the moment you walk in, you're treated with kindness, patience, and genuine respect--not like just another sale. Reiden is incredibly knowledgeable and takes the time to explain everything clearly, without pressure. Simon is just as dependable and always makes sure we're comfortable, informed, and getting the best options for our needs. You can tell they truly care about building relationships, not just closing deals. Every experience has been positive because of them. They're honest, responsive, and consistently deliver great service before, during, and after the purchase. That level of consistency is rare and really appreciated. If you're looking for a dealership where you'll be treated well and supported by people you can trust, ask for Reiden and Simon. They're a big reason we keep coming back to Royal Automotive Group. Highly recommend!

I'm on my second Audi from this wonderful place. It was so easy and fast the first time, I…read morereturned. They make purchasing a car super easy. Very friendly, very responsive and worked with me on what I wanted. I highly recommend. Jei and Alastair - they are hands down the best to work with. April

I recently purchased a 2026 Volvo EX30 Cross Country and worked with Patrick Lindsley. The whole…read moreprocess was smooth from start to finish. Patrick was courteous, efficient, and genuinely helpful. He answered all my questions clearly, stayed on top of details, and made the purchasing process feel straightforward instead of drawn out. His email communication was especially strong: quick responses, clear info, and no guessing games. If you're considering a new Volvo, I'd absolutely recommend reaching out to Patrick.

Jacob was incredibly knowledgeable and helpful for us when we were considering and then purchased…read morean EX30 (which we love). We purchased it the day the power and traffic lights went out in the city, including for one of their showrooms, and he somehow worked around all of that to make it happen, and followed up later to make sure everything was good, that we knew everything about the car we needed to know, etc. Far superior to experiences I've had elsewhere for other cars - nicely done.

I had an excellent car-buying and trade-in experience here…read more Gary was my initial salesperson -- friendly, knowledgeable, and gave me a great test‑drive route that really let me experience the vehicle. I couldn't buy the car the same day due to a family matter, but Gary followed up and helped set a trade‑in appointment. When Gary couldn't make that appointment he arranged for Z to step in. Z was a very respectful and pleasant salesperson who made the purchasing process relaxed and stress‑free. Philip, the sales manager, evaluated my truck, complimented how well I'd cared for it, and offered a fair trade‑in value with no back‑and‑forth -- just straightforward and reasonable. Edwin, the general manager, was also respectful and kind, reassuring me that the car was priced well and still under the manufacturer's warranty. Overall this was the best car‑buying experience I've had: no pressure, no crazy negotiations, and a smooth transaction. Highly recommend working with Gary and Z, and shaking hands with Philip and Edwin. - Angel

4 over a week, I've been trying to get ahold of somebody at the service department to see if I have…read morea part under warranty. Still nobody has gotten back to me It is a simple and straightforward warranty. Lookup under my phone number, which is tied to both my car and myself personally in your system. I'm in the process of writing a nasty review on Yelp. Because there's no excuse for this crap.

My husband and I had a wonderful experience here with Reiden, who was kind, considerate, and super…read moregenuine. We had gone to several dealerships before as we were not in a rush to get a car, but could not say no to what we were offered, which is something other dealerships and manufacturers in the area could not do. I highly recommend coming here if you're looking for a new vehicle; so far, we love our Mazda 3. Thanks again Reiden! (no one asked me to leave a review or even mentioned anything to it, but I was just super happy with everything)

Dennel Hayes was amazing to work with. I was in the market for a new car (I had been driving my…read moreHonda for 19yrs). When I started the process, I was emailing 7 different dealerships. Some would get back to me. Some would not. Some were a straight up disaster. Dennel was the most consistent and kind out of all of them. He always got back to me and offered different solutions as we went. I will admit that I was pretty short on email with zero emotion and he continued to meet me with kindness and professionalism. When we went with SF Mazda we were able to meet in person. He was great with both my husband and I as he showed us how our new car worked. He even came in on his day off for us AND followed up a few days later to make sure we were happy. I highly recommend him. I also want to mention Daniel Balayan. He was a massive part of making this happen as well!!!! Both of these guys were the reason why I am driving my new CX-5 to work. I appreciate them so much!

BuySide has excellent customer service! I started my car search at a dealership and learned that…read moreI'd have to wait months for the car I wanted. I contacted BuySide, and Kim located a vehicle. Kim was professional and responsive. The leasing process was straightforward and transparent. Kim kept me informed throughout and was very knowledgeable. Thanks to Kim and the BuySide Auto staff, I got the car within days. The process was stress-free, with no shady sales pitches. I'd strongly recommend them!

This is now the 4th vehicle i've purchased via BuySide Auto/Roadster. Chris Gross is awesome and…read moremakes the process certain, fun, informative and low stress. I just leased a BMW i4 with Chris after sitting through 2 agonizing weeks of terrible follow up from a sales rep at a BMW dealer who couldn't commit on getting a car for me. I didn't argue over price, I said my one criteria was just assure me you get a car quickly for me. No returned phone calls no follow up with me after we agreed on price/terms. Sad. Maybe everyone has hammered dealers for so long for being too aggressive, now they don't seem to really care if they follow up and get a deal done. Weird. Anyway, happy that BuySide Auto exists, is serving their clients well and has been a great partner.

Christian at Cartelligent made leasing my new vehicle a really easy experience. The process was…read morefast, smooth, and stress-free. I feel like I got a great deal, and he made sure I felt taken care of the whole way through.

The entire process was super seamless. Vincent help me identify what kind of electric vehicle would…read morework for me and then when I finally narrowed it down help me get the best deal on my chosen car. Anytime there were issues he was able to update me. When it came time for delivery, Ricardo was amazing and brought the car to us since we have a newborn and toddler at home, so we wouldn't have to travel!! So appreciated, he spent time to help me get the car set up and finish all the paperwork. I'm so grateful to the team!