Let me add to the list of five star reviews. I had a…read morecatastrophic failure of my 30 year old gas Fireplace, which resulted in an explosion. After reviewing the damage, Marvin indicated that it could be rebuilt and upgraded. After securing all necessary parts, Marvin and his associate completely rebuilt and upgraded the fireplace. It is important to note that gas fireplace components and starter assemblies have been much improved in the last three decades. I highly recommend FTS for service, repair and upgrades. Don't wait for an explosion.

Highly recommend! Marvin runs a family-owned business and was prompt, honest, affordable, and…read moreprofessional. He was very clean and respectful of our home--laid out cloths and used a vacuum to ensure no dust was left behind. On the first visit, Marvin got our fireplace working but noted that the fan needed to be replaced. He ordered the part and came back to install it. What really stood out was his honesty--he realized I had overpaid on the first visit and proactively refunded me. That level of integrity is rare. I would absolutely recommend Fts Fireplace to anyone needing fireplace service.

Wonderful service!! Pedro did a great job - our door looks beautiful- what a great business and…read moreservice! Highly recommend!

I'd like to share my great experience using Den Defenders, as I recently had a security door…read moreinstalled by them in November of 2024. When I began my search for a security door install company, it was quite difficult, because I live in Vallejo, and I didn't see many reputable options. I eventually stumbled upon Den Defenders during my search, and after doing some research on them, and seeing lots of positive reviews, I decided to call, and schedule an appointment with them. For my initial consultation appointment, I was set up with their awesome employee Mike Carson. Mike was the best to work with, as he was a very professional individual, who seemed quite knowledgeable about the products, and services that Den Defenders offered. Mike helped me find the perfect solution for my home, and family's needs, as we needed a door that would allow more airflow into Our home for the hot summers, while keeping out insects, and also being very secure, so that we can sleep without worry of any intruders entering our home. Mike recommended the Viewguard security door, as it appeared to meet all of my family's needs. After Mike educated us on the door, its quality, and its features, We were sold, so we ordered one, and set up an appointment for the install date. When it was install day, My family was very excited, because when we first seen the door, it looked like a very high-quality, and sturdy unit. The install took about a few hours, as my home needed some stucco modification for the door to fit, but the Den Defenders crew had all of the tools/ equipment to get the job done, and they even kept the area clean as they worked, which was a huge relief, and very professional on their part. I'd like to point out that I couldn't be more happier, and satisfied with my purchase, and I would highly recommend this company to anyone in the market for a high-quality security door installation. Before ending my review, I'd like to personally say a big thank you to Mike Carson for setting everything up, and ensuring a very satisfactory experience for me, and my family. I'd also like to thank the rest of the Den Defenders team for doing an exceptional job (I've included a picture in my review of the two crew members who did my install, and they were awesome, and very professional as well!). If I had to sum up my experience in a single phrase to promote the use of this company, I'd say that "The Den Defenders team delivers a quality product, and top-notch customer service." Thank you Den Defenders, on a job well done!

Shout out to WC Fireplace. Complete project from making a…read moreboring wall to our favorite room. One stop shop. Complete project including AV.

We needed to replace our faulty, 25 year old gas fireplace. We thought it would be a…read morestraightforward job but it turned complicated when we discovered that the firebox that housed the insert had been incorrectly altered during a family room remodel, and was unsafe due to potential fire danger (yikes)! We thought we had to tear out and rebuild the granite surround and mantel in addition to buying a new insert, but Ryan, the manager, and Julio, the installer, who both came to our house to inspect, offered a much less expensive option of removing the unsafe firebox materials, and adding brick to frame the surround. John, the mason, completed that job masterfully, and Julio did a great job installing our lovely new Regency gas fireplace insert. The fireplace itself is so nice. It has a modern, streamlined look, and although we haven't used it yet because of our nice weather, when we tested it after installation, we found that it emits lots of heat and looks so pretty with the flames and the lighted up embers. From start to finish, our experience with Walnut Creek Fireplace was excellent! Ryan was very helpful as we were trying to figure out our plans and what fireplace would work for us (he even came to our house twice). And we were so grateful that Ryan, Julio, and John figured out how to save our existing surround and mantel (saving us lots of money). Had we needed to build a new surround/mantel though, I feel confident that WCF would have done a great job (based on pictures and reviews). Thank you, Walnut Creek Fireplace!!

I am disappointed with their policy. I needed a remote replacement. I was advised I would have to…read morepay over $400.00 for a full inspection then the price of the remote. I am a repeat customer and was told there was nothing else that could be offered to me. I Paid for a full inspection 2023 or 2024 and the year before had an inspection as well. I was told it's not needed every year unless there are problems. But their policy now is of such if they touch my insert, even removing the glass to hit a reset button for the remote they would have to do a full inspection. So total Cost would be close to $600.00 when all that is needed is a remote. I did find a company to Come and handle the remote only but I would have rather stayed with Fireplace Tech. Disappointed

Wow amazing service Wilson the technician-detail oriented, got our old fireplace working safe and…read moreclean. Can't say enough how pleased I am!

Easy to book, friendly helpful and knowledgeable tech, gave thorough explanation of issues and…read moreprovided a prompt report were all helpful with a recent inspection for a home purchase.

This would've been a 5 star review but... Scheduling was complicated. I was getting phone calls,…read moremessages and text from three different numbers and it was confusing. I thought I had an appointment confirmed but then I was told because I didn't call someone back it was cancelled..then they showed up?? The guys were nice. Eli explained what they were doing. They were quick and efficient and they left everything clean. They did a great job. They explained what they did and what they saw that might need work And at that point, they walked out the door with a five star review. Here's where it gets dicey. When they came, my flue was open. Being widowed I've learned to make fires but I have never opened or shut the flue. It was open when they got there and when they left the last thing they said was "OK now you can make a fire". But they didn't tell me that they had shut the flue or damper. I didn't know it was a thing until I made a fire and my house filled up with smoke. Opening all the doors and windows didn't work. The fire alarm kept going off. I couldn't make it stop. I shut the glass on the fireplace. Ended up having to call the fire department. I had to get my cats and throw them out in the rain and wait outside. The fire dept confirmed the flue was closed. They opened it and they brought in big fans to air the smoke out of my house. It's still smell smoky. The worst thing is this was super traumatic for me. I didn't know why the house was smoky I didn't know what to do. I didn't have my husband or anyone to help and I was panicked. It was a really horrible experience except for the hot firefighters lol. Based on that they would get zero stars so I gave them 2

Absolutely loved Miguel and his work. He did both our upstairs bathrooms as well as many other…read morejobs. He put in doors, lights, columns, shutters etc. He was helpful and did amazing work that made our home beautiful. Would highly recommend him to make your home amazing.

Miguel is a great guy and has a great work ethic. He always arrives on time, extremely honest, does…read moregreat work and is super clean. He is one of the most honest, responsible and relliable contractors I have ever had do work for me.

Preventative maintenance and wall switch not functioning properly …read more... Wall switch problem diagnosed and corrected and gas fireplace cleaned. Technician was prompt and professional.

This review is for Elite's lack of response to numerous phone messages left…read more I called about 2 weeks ago and left a voicemail. Their message advises that they will get back to me in 1 to 2 days with a 5-week appointment time. I never received a call back. I called again about 4 days later and left another message with the same result, no call back. I called again this week and left another message. Now their appointment time is 7 weeks out. It's been more than 3 days and I still have not received a call back. I understand people can be busy, but don't say in your message you'll respond in 1 to 2 days when that is far from true. You obviously had time to change your message from 5 to 7 weeks appointment time, why not call back potential customers. Looking at other reviews it seems like this is a trend. If I can't even get a simple call back, what makes me think they'll come back out if something goes wrong with their work. Definitely going somewhere else!

Although I didn't end up using the services because my brick fireplace needed more service than…read morejust a simple clean out, I do want to comment that Rusty was very responsive. Showed up at the allotted appointment time as agreed. Assessed the situation and advised me in the right direction.

We had a "small" chimney fire and had Poggi out to do whatever needed to be done. The interior tube…read morewas pitted badly and needs replacing. He doesn't do that type of work and gave me some referrals for inserts and converting to gas if we were interested in that. Very professional and honest.

I called East Bay fireplace and from the first contact with the woman on the phone I knew this is a…read moreprofessional company. I needed service on a thirty year old gas fireplace. I was given a scheduled date only three days away. Jacob showed up on time and was very helpful. Within minutes he had the stove apart for cleaning and performed the necessary repairs. He was also able to get our remote control working which hasn't worked for over twenty five years. I will use this company for anything pertaining to gas or other stoves. Excellent customer service!

Stop Scrolling: Your Search for Fireplace Wizards Ends Here…read more I'm not giving East Bay Fireplace five stars, I'm giving them TEN STARS! Seriously, stop messing around and just go book your appointment using their online form--it's the start of your cozy new life. We went in to upgrade an older fireplace model in our California room, and that's when the magic happened. When we showed Anthony what we had, he took one look and immediately knew the brand, the exact model, and casually pointed out that one of the logs was totally misplaced. If you want truly professional advice, top-notch service, and someone who knows fireboxes better than they know their own last name, this is the team. They stand by their products, service, and professional maintenance. Your new fireplace isn't just a piece of equipment; it's going to be the heart of your home for years to come. Start this cozy, crackling journey right with East Bay Fireplace!

Super happy with my new gas log insert to my existing fireplace. It was great working with Joe to…read moreadvise me on the best gas log unit for my L shape fireplace. Since the fireplace can be viewed from 2 sides, a see-thru unit was recommended. It looks very realistic and also puts out some nice heat in my living room. I thought the price was fair and communication was great throughout the process. I highly recommend this company!

Could not have asked for a better experience than the one I had with SDI Fireplaces. It started…read morewith meeting Joe, he responded to my inquiry about my project. Joe was super helpful in showing and describing my options, and helped me settle with the best one for my application. The installation was performed in a little over half a day and now I have a great quality fireplace that we will enjoy for many years. Thank you Joe and team for the pleasant experience, I highly recommend SDI for fireplace solutions you are seeking.