Evans installed a Bosch high-efficiency Heat Pump in November 2020. In August our bathroom ceiling below the condensate pan overflowed into our insulation and drywall. First we noticed dripping from the a paint "bubble." I called Michael, and he sent someone out the next afternoon. Then the drywall started sagging. Then it fell along with massive amounts of insulation, exposing our household to not only harmful fiberglass, but also the unconditioned, dirty air from our attic space. (We had to wear masks inside our own home to filter out the particles in the air). I texted Michael picture, but did not hear from him. I called Michael the next day (after we cleaned-up the mess which took several hours), and he sent Brain out to take a look. We were told it was fixed. Then we heard nothing. After more texts asking about a drywaller, Michael sent the name of company. I had to call him again to get them scheduled. Two weeks after this began, the drywall has been repaired, but I am still waiting for a painter. All I hear are excuses why Evans A/C shouldn't have to paint the bathroom. We never had this happen before. I am shocked that none of the staff of this company have bothered to apologize for causing this damage or the impact it has had on my family. I wasn't going to post this bad review until I hear from Michael this morning that he shouldn't be responsible for painting the bathroom. I am disappointed in this company. I wish I had hired one of the other companies I received quotes from. read more

They keep on doing so many things right. Yes. My AC died right in the middle of the six days of 115-degree heat. Most places will come out on a Saturday (thanks Kyle) but when the unit would not stay fixed, Brian came out. He took the time to explain all my options. We decided to follow their example to buy a Bosch. Only with the pandemic, there is a shortage of units. But it gets better. On Monday morning Michael called all the suppliers and only found two units in the Phoenix area and snagged one for me. Brian came by on Tuesday to measure the roof pitch and a small army showed up at 5:30AM on Wednesday morning to get as much done as possible. Thursday they were back at 5:30AM to cut a hole in the roof for the unit (it was raining the day before) and get everything ready for the crane. By noon, there was cool air running and they were cleaning everything up. One measure of their goodness was they moved the garbage can out away from the curb so it would be easier for the garbage truck to get to it. Nice touch. Not only did we go from a split system (one on the ground and one in the attic) to a package unit on top of the home, the Bosch unit is amazing. I can barely hear it and the temperature doesn't fluctuate. There is no cycle on to cool down and cycle off and heat up. It is the same all the time. I am completely spoiled now. Thanks to Michael, Brian, Jordon, Kyle and (I forgot his name-sorry) for reducing the pain and helping me get to this place. read more

We've used Evans Air for years, at both our primary residence and two rentals. Always polite, prompt, and professional. As critical as air conditioning is in the Phoenix area, we are thrilled to have a company as reliable, honest, and competent as Evans. And if they can - they will save you money by detecting problems in your existing system's design - at a house we bought recently (built in 2007), Jordan discovered that the outdoor condenser units were mismatched - the smaller condenser was piped to the larger evaporator/blower in the attic, and vice versa with the other one. This resulted in an inefficiency in the system that other a/c techs missed for more than 13 years!! Jordan repaired it and the functioning of both units increased dramatically. Another time, years ago, Michael did some routine work on a rooftop a/c unit at one of our rentals. He noticed some missing shingles on the roof, snapped a picture of the roof, and sent it to us. Without his observation, we might have faced an expensive ceiling repair after the next monsoon rain. I could go on, but you get the point. read more

I feel so bad, I meant to write a review after this service but life happens and I forgot. Anyway, Evans Air conditioning and heating was great. I had the service done on my AC in November 2016. The appointment was scheduled quickly and timely. It turned out my Condenser fan motor wasn't working and the A/C unit was overheating. This was about a $500 replacement. However I had a home warranty as I just bought the house, but I hate the warranty company. The way it works is that I can select whatever repair man/contractor I would like but before they complete their repairs they have to talk to the warranty company to see if the warranty company agrees to reimburse me or cover the service. It is so hard to find any repair company's who are willing to work with my warranty company. But the guy from Evans Air conditioning was willing to do this. After he answered what felt like a million questions from the warranty company, the warranty company agreed to cover up to $400. It was awesome! and he fixed everything within the hour or 2, so my A/C was back up and running. read more

I've been living in the same house in Chandler since 1993. During the first eight years or so I've had about 3 different AC companies servicing my heat pump. All were average, none outstanding. I happened upon Evans one year and decided to give them a shot. I was extremely satisfied with the service delivered by this company. They were very thorough and explained any repairs that were needed. Mike and Brian have earned my trust through years of honest, reliable service and their knowledge of the AC industry. Three years ago my tired Trane heat pump either needed a costly repair or be replaced. After discussing my options and costs and their recommendations, I decided to replace it and have been very happy with its performance. I worked in a service industry for 37 years and know good service when I see it. I would highly recommend Evans AC to anyone in need of any service or replacement of their AC or heat pump. read more

Evans has serviced my air conditioner for several years. They show up on schedule, explain any issues in language I understand, and demonstrate integrity in their dealings. In one case, I had an unrelated failure of a second part shortly after servicing, and they refused to accept payment on the grounds that a customer should never have to pay for two service calls that close together. The service technicians have been very helpful in explaining options and costs for a replacement unit so I will be ready to make an informed decision when mine dies - but have consistently advised me not to replace it until absolutely necessary. There are businesses that will pursue short term sales, but Evans is more interested in building long term relationships with their customers based on honest service and integrity. I prefer to keep dealing with someone I know I can trust over the long term, and highly recommend Evans. read more

Just had a tune-up and repair on our AC. Impressed with the company - quick response when making an appointment. We were contacted when the repairman was on the way both by the company, they sent a text with an app to see the route he was on, and the repairman, he called. Joe arrived between the hours given for the appointment. He was cheerful, courteous, and kept us posted all the way through. He found the problem with our fan which would not shut off and did the check and maintenance on the AC. The charges were very reasonable. Everything was clean and neat when he left, and he told us that everything looked fine and there were no big problems with our AC. I was delighted not to have the fan running constantly, my husband was delighted to know that there were no AC problems in the future. We will hopefully only need them for maintenance, but will be confident to call them when needed. read more

There is nothing worse than when your air goes out during the hottest part of the year! I looked at three companies when choosing a new air conditioner. I can't say enough good things about Evans Air and an so happy with my decision in choosing Evans. Evans Air price point for a new unit was comparable with other companies; what sold me was the way I was treated. They listened to my needs/concerns; helped me with financing and the installation was seamless. When Michael and his team said they were going to show up at a certain time, they were always there when they said they would be. And they continue to provide me with the same professional, courteous, and reliable service for my follow up annual maintenance check ups. Thank you Evans Air!! read more

My air conditioner stopped working last night. They called me back in 20 minutes. I knew my house would be alright overnight so we set up an appointment for first thing this morning. Brian checked out the air conditioner and said it was the fan motor. He replaced the motor and had the unit up and running very quickly. While Brian was fixing the air conditioner I pestered him with questions about my leaking duct work. After the repair he took a few minutes to look over the situation and give me an opinion. I would highly recommend Evans. They were prompt, courteous, professional and helpful. I will be using them in the future to repair my duct work. read more

June in AZ is never fun, add the fact that on a day that is 110 degrees, our AC stopped working. We called Evan's Air Conditioning, after hours and they answered the call. They came out the next day, as scheduled, and made a quick fix to our AC dilemma. Instantly we started to get some relief and now we wait till our house goes from 90 degrees to the normally set temp of 76. Brian Evans, the tech and owner of the company was professional, honest, clearly explained the situation and made a quick repair. I can't say enough positive things about our experience with Mr. Evans, and would highly recommend him for any and all AC or HVAC issues or installs. read more

This is my second time using The Evans crew. The first time was annual maintenance and the second time was totally unexpected, my air conditioner stopped working. Brian texted me, which I actually prefer and gave me his expected time of arrival. Brian was prompt, professional, very knowledgeable and friendly. Turns out it was a minor problem, and Brian also did a check of the entire unit just to make sure there were no other problems. i highly recommend Evand Air Conditoning & Heating to everyone. They are trustworthy, have honest pricing and are highly skilled. Thanks again Brian! Sophia G. read more

These guys rock! When others came to "fix" my A/C they told me it wasn't fixable or that the repairs would be nearly the cost of a new unit and quoted me a price for replacement. Evans came out and told me the same thing but did get it running, temporarily. It got me through the end of summer and I bought my new unit from them during the following spring. It was a warm winter. :-) The price was better and they were real with me. They didn't try to sell me the top of the line nor did they want me to get greater capacity. Besides all that, they're just really nice people! read more

Had called Evans Air to come out to check our A/C unit before it gets to hot under the highest recommendation of our neighbor. It was one of those $30. Specials where you are expecting them to hit you up for hundreds of dollars Because of all the "worn out" parts that are about to go out well these guys said the AC unit was in A1 shape and needed nothing ! Evans Air just gained a life long customer today and will absolutely be calling them back in the future if and when anything does go south. Thank You Evans A/C read more

Evans Air Conditioning and Heating has been servicing our AC units for over 15 years. They are always on time and are competitive in price. They are friendly and always courteous. Over the years they have replaced our aged units and revamped the ductwork to make them more efficient. Great company with exceptional employees. Bryan always makes sure we are pleased with the work. We have recommended them to several of our friends and they have had the same excellent experience. read more

We have been using Evans for a long time and have always been very pleased with their work. They are the best of the best and when they indicate that it might be time to change or repair something you can bet it is for real and not a scam. These guys know their business and you can always trust them to do the best with the customer in mind. If we could give them ten stars we would because our experience with them has always been top notch. We highly recommend them. read more

I've had Michael and Brian servicing our Heat pump for many years. When our old Trane went off the rails and it was time to replace it I had no doubt that Evans AC would be the company to do the job, no shopping around for me. I couldn't be more satisfied with the service their company provides. I know if I need to call their response time is always reasonable, even during the summer when the call rate is probably at its highest. read more

What a great company! Very professional and polite. Competitive prices. The workers showed up on time and were respectful of my property. I had two heat pumps installed on the same day. I was amazed at how diligently everyone worked. While I've only had the new units for 18 days, so far everything works perfectly. I simply can't say enough good things about Evans. It's refreshing to have a positive experience with a contractor! read more

I called Brian at 8am on Saturday after my tenant let me know their a.c. unit stopped working during the night after a 118 degree day. By 11 am the same day the a.c. unit was up and running. This helped out so tremendously as my tenants didn't have to wait until Monday or Tuesday and have to find another place to stay in the meantime. We have used Evans AC for years and always get tremendous service at a reasonable price. Mark read more

These guys were amazing. Came home from a trip and the AC stopped working. They sent out a guy by the end of the day (during an extremely busy time). Our tech, Ed was upfront right away with us and told us what was wrong and how much it'd cost. He even let me sit there and explained the basics of hvac to help me better understand how the system worked. They've got a permanent customer because of all of this. read more