Made an appointment the day before there employee inspected my tires everything was fine made…read moreappointment for the next day dropped my truck off at 330 I gave them my phone number that day and next day when I gave them my truck I sat across street watching you tube they pull my truck up and it sits there I watch them do other peoples tires who just drove up so after no call and waiting for 1 hr 14 min they said they tried to call if they would have checked my appointment the day prior they could have contacted me but to lazy I guess whole place is a joke and scammers said they couldn't change my tires because an issue with my front tires made an appointment didn't do what was promised didn't communicate were lazy didn't communicate.lady behind desk was awesome very nice don't go there a bad service no respect for other peoples time horrible communication just a bad business all together

I brought my car to Gosslin's to have the tires balanced and they also checked the brakes…read moreI made a follow up appointment for brake replacement and repair. First issue was the noise coming from my tires after the balance. They got me back in, took off the tires, drove around and found no issues, although the noise was gone afterwards. Hmmm. Yesterday they did the brake job, then today when I drove the car, it made a loud clunking noise every time I stopped, so I had to return home. Since it's Friday now, they can't get me in until next week . The biggest issue? My plans to go out of town for a special weekend with old friends is cancelled because of their poor workermanship. I do not recommend. This has been a very bad experience.

Dont use the car wash where the guys pre-scrub your car. The last time I went there, he used a hard…read morewire brush on the body (not just the glass and rims) and put micro scratches and swirls all over my black truck. Essentially ruining the clearcloat. I didnt notice immediately that he was using a brush all over the car or I would have stopped him.

Instead of selling us tires we didn't need and keeping our good tires and charging us a disposal…read morefee, the manager was honest with us and now we are lifetime customers as long as we live anywhere close to Tetrault. Here's what happened: The local Ford dealership told us our tires were worn. 7/32 tread depth in the front and 6/32 in the rear. I ordered four new Cooper tires from Tetrault. My wife took our car to have the tires installed while i was at work. The manager comes out and asks my wife if we wanted them to put our old tires in our car to take home when they install the new tires as they hadn't installed them yet. My wife was puzzled so she called me and had me talk to the manager. He explained that our tires were like new and figured we were replacing them because they were Michelin CrossClimate2 Grand Touring All-Season Tires and he thought we wanted summer tires and then rotate them back to the Michelins next winter. I told him what the Ford dealership had told me and he said, no our tires are just like new. I asked if he minded if we didn't buy the new tires even though they had them shipped to the shop just for us and they were a special size. He said no problem. I had them balance and rotate our tires.

Absolutely insane behavior and terrible customer service. I was talked to like I'm some bimbo, did…read morenot do any basics I requested. Wish there was an America's Tires here. Ridiculous

i had a screw in my tire and remembered as i past their shop, so i pulled in and was told it would…read morebe an hour or so on a busy saturdy morning. I got in line and the time flew by. next thing in seeing thiem check my tire and i guess the screw had fallen out and did not puncture the tire. Neither did the sharp piece of metal i did not know about in the passenger rear tire. MUCHO HAPPY GREAT PLACE. WILL RECCOMEND!!

I have unfortunately been in many times to this Firestone due to my car being of a certain age &…read morequality. Lol. That being said, the quality of service, knowledge, and standing behind their work is top notch. So while my car is near the end of its life, the people at Firestone have been great!

I had a piece of molding underneath my car come loose. I had been here before, to have my oil…read morechanged, I trusted their work and they were open on a Sunday so I brought it in. They clipped the piece of molding back on for me, and didn't charge me. Since I had been here before, I also asked them to do another oil change. When I picked up the car from the oil change, there was a problem. The oil pressure light, and the check engine light were on. The oil level was good, so I took the car home, and then the following morning, I took the car into a separate shop for a second opinion on what was wrong When they ran the check engine light, it said that the oil pressure sensor was stuck. Apparently what had happened, was during the oil change, a prong from the oil filter had broken loose,, and it was blocking the oil pressure sensor. I went back to Firestone and spoke to the manager. I'm sorry I didn't write down his name He called over to the second shop where my car was, and the mechanic at the second shop explained in detail what had happened. Based on the situation and the explanation, the manager. At Firestone agreed to cover the cost of Getting my car fixed. The sensor situation was fixed with no out-of-pocket cost to myself. As I mentioned, I had been here for oil changes, quite a few times before, and nothing had ever happened. I get it, unfortunately, sometimes things happen. It's not that something happened, it's how the shop handled the situation. They absolutely took care of it to my satisfaction, I got my car fixed, and I would still bring it in for an oil change again. Thank you for taking care of me.

When I bought the tires there it was the best thing I had done for my car. The service was and…read morestill is excellant. Free Tire rotations after every oil change. And the best part is the tires are made in america And over 200 cheaper than other places. The owner and his helper always treats you with respect and helps you get in and out very quickly. TY so much Chuck

Very helpful and amazing service. Always quick and prices are unbeatable. Have gotten used tires…read moreand a tire patched all done extremely quickly.

Brandon and Brennan were very professional, friendly, patient, and understanding of my camper van…read moresituation. I am driving across country from California to New York and heard a rattling sound in my van . They didn't hesitate to have me come in 10 minutes after I made a phone call they were very professional, friendly, patient, and understanding. They were even kind to my dogs! They did a free diagnostic check. i'm not from this area, but certainly if I come back through I would come to them for Services. they topped off my washer fluid and filled up my tires as a complementary service.

Professionally run business with great service, attention to detail and timely repair. Also has a…read moreshuttle. Friendly, upbeat staff. They know their cars. Not cheap! But I feel like they do quality work...

Avoid unless you want your factory parts stolen and be told they "threw them away" because that's…read morewhat happened to me. They didn't "think" I would want them back. They'll tell you one thing and make excuses after excuses when they don't fulfill what they've promised. Dishonest and corrupt business practices. If yelp allowed, it's NEGATIVE stars for me.

They had very affordable prices and helped me install my 05 LYY Cab Mounts. I would recommend them…read moreto people.

Kind of torn on this one. I went to Northwood, pre approved for financing from GM. So I filled the…read moreonline prequal and sent them the letter through gm online. The next day I find out my credit had been ran seven times, and again by gm, who had already offered me a loan... so I made an appt. went in two days later in person i said, "look I'm a year out of a 3 year bankruptcy, and I've worked tirelessly to get my credit score back over 700. I have a letter here from GM. I've been approved for 36k or less so rather than shop around for a loan I'd rather take this offer while you have a few cars that fit the bill." I was told by my salesman who was green AF, that's not how it works here, the finance guy makes all those decisions. I was told I could not speak to him at all. I feel like I should have walked right then, but they had the exact car I was looking for so, i said lets look at what you can do. I filled out some forms, which was odd, because they had already run my credit 7 times, but i assumed they knew what they were doing. they ran my credit to 6 loan companies and gm... again...all dinging off on my phone as it was happening. As I'm literally showing the sales rep saying wtf you guys just dinged my credit 14 times in three days when I already came with loan approval from gm in hand? this was not a prequal letter, it was a loan approval. I later brought this up to the finance guy who I was not allowed to speak with for an hour and he comes out and says "we'll we got you approved with GM" he said "Don't worry your score will drop like a rock but anyone important will know you were shopping for a car" - ok d.b. we'll my score went from 730 to 598 in 1 week because I have too many credit enquiries, and I came prepared to not have this happen. You guys need to listen to your customers, as you work for us remember? meanwhile the car wasn't detailed and there are quite a few spots with window sticker type sticky that needs to be professionally cleaned and buffed off. So they said, come by on Sat. So I did... But it turns out the detail guy wasn't in, and wasn't going to be. so I've been told now they will detail my car, and buff that sht out when the new plates come in, whenever that is. So I have a brand new car that desperately needs a wash and detail, and they owe me one... Judging by the reviews Im not sure if i should even let you guys service my vehicle which is free under the warranty I paid extra for... I'm the greatest customer ever, easy going, come with all the resources to get the job going, I don't ask much, I'm never rude, and I just want to be treated fairly.. I'm buying the first new car in my entire life, it should be a great and fulfilling experience. I should walk away excited, and happy as its the f#$king american dream!. but the only taste I have in my mouth is I shouldn't have bought here... 2 stars for my kick a$$ Chevy!! 1 because Hunter tried his very best...

Horrible attitude from an employee, went in there with my friend to get her car after they did some…read morework on it and the guy I think his name was Jeff was Sooooooo rude! He needs an attitude adjustment bad! He had her signing papers and was literally trying to cover the words so she couldn't read what she was signing. So disappointed do better!