Horrible place to go. I worked there and it was a complete nightmare don't work there. The work crew of individuals and bosses ever is absolutely an outrage and an I insult to an educated stylist. Worst salon I have ever worked at. . read more

The only good I can say is that the woman who did my eyebrows (Petra) was incredibly nice and personable. My eyebrows are not even (one has a nice arch amd the other is straight), I was burned by the wax (which I can understand thatbsome waxes are hotter or producta can reach but still...) and they charged nearly TWENTY dollars for this. She did ask me if they looked okay after however you cant really tell until a good 20 or 30 minutes later after redness goes down and when your eyes readjust after them being shut and you're in normal lighting. Mind you that this photo was taken 6 or 7 hours after the service. read more

Euphoria - Hair Salons Near Me - Victor, New York

Friend and I went for pedicures and will not be returning. Strangest pedicure, no real exfoliation, shaping of nails and very little massage. The polish job was terrible; my friend had huge smudges and polish missing. My stylist was somewhat abrasive. I had scheduled to go here over the holidays and they canceled on me at the last minute. No worries that I will ever be going back. read more

Horrible! They do not have educated professionals selling products; they misrepresented the exchange policy and the manager and owner were very unprofessional- not willing to take ownership for their employees. Will never buy another product from there again. read more

On March 25th I went shopping for cruelty-free, men's, hair care products and came across Euphoria at Eastview Mall. I was greeted by a nice young woman who offered me tea while I shopped. She and another employee (Kasey) helped me select a product that suited my needs and even allowed me to try a sample in my hair. They assured me that if I was unhappy I had 14 days to return it. Wonderful. Not so much. After about an hour I did not like the feel of the product in my hair and came back to return it. I was informed that they did not accept returns, only exchanges or store credit. I was astonished to learn that this policy was printed in a small frame behind the counter and contradicted the statement I was told earlier "you have 14 days to return this". I'd love to know what store does not accept returns? It's like a restaurant not giving free refills on soda, not telling you, and then charging you for the refills! For a policy that is not normal and widely used, this no returns policy should be explained to the customers in a clear fashion, especially new customers that are oblivious to the world of expensive, hair care products. I asked Kasey to speak to a manager, or a DM and they explained there wasn't one on site and to call the Buffalo store to speak to someone. My fiance called and was treated rudely and with a condescending tone. At the end of the conversation--not getting anywhere--Margaret then stated, "are we done here because I have clients that actually want to pay". Frustrated we hung up with Margaret. For a new customer, especially an oblivious one, there should have been a clear communication of this arcane policy. The lack of customer service, rudeness and swift matter in which we were dealt with was appalling. I was hoping to find a brand and a salon I could use in the future, and this is not going to be the case. read more

I first came here on a whim after a breakup (note- breakup haircuts are usually not a good idea) because I needed a change. And I wound up with the best haircut of my entire life! The place is clean and bright, with the usual Aveda aroma. The staff is kind and accommodating - the host will offer you tea or water while you wait. I've been back twice now and I've never had to wait long. They always have a chair open, but you can also make a reservation. The products they use are all Aveda, so they are organic and not tested on animals. Many of the products are even vegan. If it sounds like a place you're looking for, do yourself a favor and call ahead and ask for Stryker. He is the most talented hair dresser I've ever met. Everyone else does a great job too, but Stryker is the real gem. He is friendly and professional, but also a good laugh. Not to mention an excellent stylist. I will be coming back again and again; I've never been disappointed here! read more

I redeemed my Aveda points for a massage at Euphoria. Points or not, I am definitely booking more appointments with Susan for a deep tissue massage. In fact, I was so pleased that I'm probably going to end up buying a series of six one hour massages. Susan is an excellent massage therapist. I didn't realize how clenched all the muscles in my body were until she demonstrated her expertise and it felt like I had a new body when she was done. I can't believe how much stress I was carrying around in my muscles and that I had grown so accustomed to the feeling that I was unaware of how tightly wound I was from head to toe. Not anymore thanks to Susan! I did take one star off for two reasons. First, the massage rooms are not sound proofed, so I heard quite a bit of noise bleeding through the wall where on the other side people were getting haircuts. Second, I was shopping the Aveda skin care product lines and had some questions, but the girls working the front desk, although they were polite and courteous, had not a clue about any of the products. They called over the one person who is supposed to be knowledgeable about the products, but even her answer was vague. Lucky for me Aveda has an 800 number and they answered my questions. Not surprisingly, the answer they gave was the exact opposite of what the girl at Euphoria told me. Not any of the girls' fault, but poor training of staff by management in my opinion. Your employees should know about the products being sold. read more

The worst haircut I have ever gotten. I am from Chicago and maybe I am just spoiled by great stylists but I decided to give Euphoria a chance since I was in town visiting family. I went to Petra who was nice and a more senior stylist. I figured since I was paying a bit more it would be fine. I also love Aveda so figured this would all work out. All I wanted was a couple inches off the ends of my long hair and some layers and angles. When she finished it looked okay but you don't really get to inspect your hair much in five seconds staring in a mirror with your stylist. When I got home, I noticed all the ends were different lengths by a long shot (half an inch or more)! The layers were so choppy and didn't flow at all. It looked terrible. I got back to Chicago and went to a real senior stylist who was astounded that I just got it cut considering how uneven and crooked it was. Thankfully it was fixed but I do NOT recommend this salon. read more

Terrible place! I had a brow wax done and the woman was so rough and aggressive with the waxing and plucking she burst a blood vessel in my eye. Avoid this establishment at all costs! read more

On March 25th around 7pm I walked into the Euphoria salon in Victor, NY looking for a men's hair care product to fit my needs. I was originally greeted by a very sweet young woman who offered my fiancé and I tea. We were then approached by another employee who explained a few products that she recommended. We felt a little pressured to purchase, however were assured that we could return the merchandise within 14 days if we were unsatisfied. Feeling more confident about the item, we chose to purchase it. After a tour around the mall, we returned to Euphoria with buyer's remorse as it was not quite what we were looking for. We didn't want to be wasteful by returning a used item that another client could not enjoy. Upon approaching the cashier, were were told that all sales were final, in addition only a gift card or exchange could be offered which completely contradicted the policy she stated earlier. She proceeded to point to a sign printed in small font approximately 3 feet behind her, further stating that there was nothing she could do to help. Being incredibly frustrated, I asked for a customer service or district manager's contact information. The employee instructed me to call the Buffalo, NY location and speak to one of their managers as they did not have one on site nor a senior district manger on staff. I obliged, only because she stated that she had to leave for the day. Not only did she apologize to the young cashier she left behind but offered her good luck in dealing with me. At this time I would like to acknowledge that this is my first and lasting impression of your company. I find it difficult to accept in this day and age that any team leader would leave a client with an unresolved issue. Having no other option I reached out to the other store. A woman by the name of Margaret listened to our experience and originally stated that she didn't understand why they were not able to take back the product. She also declared that only makeup was final sale. Perhaps we were making some progress right? Unfortunately not. I reiterated that the purchase was literally made within the same hour, product unused and unopened that we just wanted our original form of payment returned to us (about to thank her and walk back into the store to communicate this information to the employee left behind the desk). Margaret then began to change her original statement to support the policy written on a small sign behind the desk. I kindly pointed out that this was not verbally communicated, even contradicted. Margaret proceeded to explain to me that it is not necessary for any associate to acknowledge a return policy in order to support it and it was the responsibility of the customer to understand it prior to making a purchase. This must be either a really horrible dream or a cruel joke. On what planet is a client responsible to adhere to a policy that wasn't originally given? If this was not already insult to injury, Margaret contented to berate me by reading the store policy verbatim. When I asked her for another customer contact, she continued to speak over me about when I would be able to call back and speak to another manager who would "only reiterate what I was just told but in a way that I would better understand". She then stated, "are we done here because I have clients that actually want to pay". I am left utterly speechless. read more

Wow, I only have amazing things to say about this salon. The staff, especially Sadaf, are amazing and the products are phenomenal. I have a very sensitive scalp and Sadaf was extremely gentle and my hair turned out absolutely stunning! I highly recommend her for highlights, a hair cut, and waxing!! read more

Hey All, So I will be the first to say I am not into naturals or into a lot of the new fads out there. I first Discovered Euphoria when I followed my Long time stylist Petra from her previous salon here. I can honestly say that I like the shampoos, conditioners but what I like the most is how happy Petra and the other stylist seem here. They talk about education classes and show that Euphoria management really works to encourage their stylist to improve and obtain skills. The salon is always clean and stocked and I have never had the experience I had other places where things couldn't be found or were out of stock for my appointment. I can say my hair also seems to be liking the natural products. Re: Petra I can honestly say that I have traveled nationwide (I am a traveling Nurse) and I cant count the number of times I have come home to Rochester in the last 5 years since leaving to have Petra fix terrible colors, cuts or just all around bang up jobs on my hair. She always takes the time to figure out how to address the problem within reason and try to stay within my boundaries (i.e. no bangs, layers, needs to be kept long enough to put up) There have been a few times that it has been so bad that I have needed a variety of treatments and even the recommendation has been made for two appointments several weeks apart (hard to do when I live in other states) but I always leave much better then when I started. If you are unsure she usually has exampled of cuts or colors that she has done in the past so you don't have to necessarily pick something out of a book - often times I just allow her to wing it within my parameters and I come out happy. I would recommend her the only thing I have never had done by her is an formal up-do so I can't speak from those (but I am sure she prob. has pictures somewhere of those :) ) but everything else from colors, to color correction and cuts while I like Euphoria I honest will/would follow her if she ever chose to leave here. Happy Hair Appt. :) read more

Do not go here. I got a horrible, uneven hair cut which was hidden by the stylist curling hair at the end of the cut. I called them and they would not issue a refund giving that I live 2.5 hours from the salon and got a "trim" while I was on vacation. They told me that a manager would call me back and they never did. I ended up disputing the cut with my bank and my bank submitted documentation from this salon that I "ignored their attempts to contact me". This was not the case as they NEVER called me back and simply told me "no refunds but you can come back and have someone else fix it." read more

Dear Euphoria, As a longtime customer to Aveda, and past patron of your salon, I came to you on July 25th with the confidence that you would help me with my botched home color debacle. First, I would like to say that I am happy with my cut and color. However, I cannot begin to express the magnitude of disappointment I am now left with. Upon arrival, I was asked to sign an acknowledgment regarding services and fees of which the menu for said services and fees was not provided. My "designer" stylist was pleasant but gave the impression that she was very new to the salon and the Aveda Culture, which is so dear to my heart. After discussing the plan, I believed I was to receive partial highlights, a retouch as my hair had overall color, and a cut for a total of ~ $175. Two main observations: Th hair stylist frivolously mixed ~4 color batches (billable by the gram); and applied toner which should have been offered as an additional cost option. In my opinion, the stylist should be much more cost conscientious. My unanticipated total was $235! I was shocked with what appeared to be up charges. Breakdown: partial highlights $85, full color $75, toner $30, and haircut $45. The receptionist was only slightly apologetic. I left feeling completely stressed out and "ripped off". Insult to injury, as I walked through the busy mall, I looked in the mirror and was humiliatingly greeted with GOBS of hair color on my face, ears, forehead, and neck! Infuriated, I returned to the salon for the 2nd dye removal attempt, to no avail. Result: Skin red, raw AND still covered in dye! After speaking with the Manager, I was made aware that I was "given a break and not charged for the 4th color batch" and that she would go over the fee schedule, if necessary. That's it? That is the solution to an obvious blunder? What happened to your core values and the great customer service that I have come to know? Kelly from Fairport read more

I did a walk in appointment with Noelani, who gave me partial highlights. She was amazing; personable, knowledgeable, listened to my needs/concerns and got right to work. She has positive energy and was fun to talk to. She did a fantastic job on my hair as well. Very happy with the care and treatment. (She also knows pressure points for a scalp massage!!!) read more

I purchased a groupon to try out the massage therapy, I was unexpectedly surprised by the result! Michael was my massage therapist, he was knowledgeable and skillful, I had a wonderful experience, and definitely recommend any massage enthusiasts out there to give this place a try! read more

The experience I had here was pleasant. The reason why I no longer come here is because my stylist no longer worked there. Not sure where she went but I received a call to ask if I had another stylist preference. I was bummbed, she was amazing and I loved the beautiful cuts she always gave me. They offered complimentary chair massages once when I was waiting and they offered complimentaty hand massages every once in a while. I never tried their other services, but they seem to have a solid clientle. I was never pressured to buy products. read more

Have been there twice so far, have had a great experience each time. I got a stress relief massage the first time, and a deep tissue the second time. Susan really knows what she's doing and I definitely plan on coming back. read more

Came here for a facial after I made a terrible mistake that caused me to break out! (I did a full facial wax before going to the Grammys, knowing my skin is sensitive and breaks out!) I'm a last min. kind of girl so they were able to fit me in on short notice. I arrived early and filled out the usual paperwork. The waiting area could've been a little classier and been in a better location, but not a big deal. Unfortunately, this is not a true "spa" spa. They just have rooms for performing services, where you undress and leave your clothes on a chair. No showers and locker rooms where you get into a cozy robe. No relaxation area to unwind in. Anyway, the girl who did my facial was straight out of school, but she did a better job than I expected. I was nervous she wouldn't get in there! I need extractions, which she performed but I could've used more of. All in all, decent. I would go here in a pinch. read more

If I was allowed no starts, I would. On October 15, I went to Euphoria for a haircut. For the price and levels of expertise, how could it go wrong? My hair is fine, with soft curls and to my shoulders. I showed the photo of what I wanted to Orlando, he is listed as a higher-skilled stylist. We discussed my hair went flat at the back of my neck so he would bring it up just a little bit. Well, Orlando cut most of my hair off, 7 inches, and the style was no where near the photo I provided. He and I discussed it and he told me he could do this style especially with my hair type. I was to have a full bang to coming to the center of my eyes, but I had small bangs that were maybe just 2 inches on my forehead. And he duck tailed the back of my hair leaving me with one inch. I'm not kidding. This was a complete disaster. The haircut was in no way close to the photo. Let's put it this way, I looked like a dutch boy, straight short bangs, hair at ears length in the front and short, with a duck tail in the back. Understand, my hair was wet and I couldn't see what he was doing in the back. I also said to him with my bangs, "these bangs are too little, it's a full bang." but he didn't listen to me and in retrospect, thank God he didn't. I sat and looked at myself in the mirror, hair gone, oh my gosh, it was as if I had an out of body experience. This couldn't be true. He looked and smiled at me and well, I was in shock, I didn't know what to do, I was mortified and it all happened in slow motion. By the time I got to the desk, the receptionist, Rachel, looked at me and her eyes literally widened. I said, "this isn't the haircut in the photo I gave him, is it?" She said, "no, it's not." And as I took my cc to pay her I thought, I'm not tipping him, then she said to me, "you know, if you are upset, I can have you speak with him and the manager. I told her, in no way do I want to speak to him because I'm so mad and then I started to cry, I was that upset, a grown woman crying. But my hair was not only gone, 7 inches gone, but it was a horrible style. Rachel brings the manager to me and she tells me she will fix it, by styling it better, but my hair was gone and she acknowledged that, she was very nice and styled my hair to where it was manageable. Swept my bangs up with the rest of my hair and i put my hair behind my ears. Her name was Petra and I have no complaints about her efforts. She said to me, he cut it too short and the style is wrong. She was apologetic and told me if I needed anything to see her and she gave me her card. My complaint is with Orlando, the stylist and the owner, Marlene. Why? Well, we know Orlando just did what he wanted, but Marlene, she is worse because she ignored my call and email. She is the only one to offer refunds. I kindly wrote her an email and told her everything that happened, everything in this review. I asked her to make it whole, to do something, a credit, a refund. What happened was clearly wrong, it had nothing to do with me being unhappy. I did not get the haircut I asked for and worse Orlando cut my hair off with a style that was awful as well. I actually went there before because I got pedicures and color that I was happy with and I told Marlene that too. I wrote her again and I told her I wasn't going to contact her again but that I was very disappointed she didn't make a wrong, right. And that I guess at some time I would let the BBB and Yelp know what happened and so that you all would be aware. So buyer beware. I did try and recover my money through my bank, but they only recognize fraud. It's February now and my bangs reach my eyebrows, yeah, they were that short. read more

What a horriable experience for the money I paid and all the stylist did was complain how she felt sick needless to say my hair looked like crap she did a terriable job and nobody liked to here about how crappy you feel every 15 minutes maybe she should of stayed home I believe her name was patra I will never come here again unless it is with a stylist that knows what they are doing waste of my time especially my money !! read more

I truly did not want to even give this place one star. The service was terrible. I left with a chunk missing from the back of my head. She covered it up by curling it under. The color was not what I asked for... She left the highlights in too long they turned my hair silvery white. Worst part- no refund. 134.00. I have called to speak with the owner several times, they refuse to give me the name . I have no choice but to take them to small claims court. I highly recommend you do NOT go there. read more

Wow....what a visit! I went this past Saturday for my birthday. I booked an appointment online: a facial with Nicole. First off, when you walk in, the place smells AMAZING. Very welcoming atmosphere. At the welcome desk, you check in, fill out a form, and are offered tea or water while you wait. Nicole came out, led me to her room, and informed me of the whole process, using the information I provided on the form to make decisions about my treatment. The treatment itself was wonderful; she let me choose from four different oils to include in the masks, a little aromatherapy never hurts. Lovely music was playing, the bed was warm, and she was extremely gentle with my skin the whole time. Included was a neck, shoulder, arm, hand, and scalp massage. The hour went by too quickly, it seemed! If you're looking for some relaxation and skin care, don't hesitate to visit! I am DEFINITELY going back! read more