Late one evening we were traveling from Dallas back to Galveston and stopped in at Hilton…read moreFurniture. We were greeted by the lovely welcoming smile of CYNTHIA. She took us all over the showroom showing us things we described to her and joyfully helped us until we found the perfect items. I guarantee you that when we buy more furniture from Hilton Furniture, she is my "go-to" girl. Thanks a million, Cynthia. PS- I also met the owner and his son...wonderful people...AND they delivered our purchases THAT NIGHT. Now, that's all-around GREAT SERVICE.

've had good experiences with Hilton . We purchased the entertainment center then went back a…read morecouple months later for couch, recliner and end tables. Doug is a great salesperson. He lets us know what deals he can do. He gives us our time to look over the furniture and make our decisions. Definitely make a stop and Hilton Furniture and go see Doug!

We turned a booring bathroom that needed a Fresh do-over. Bath Fitters wanted $15,000! I showed the…read moresalesman the door. I was looking for a dream bathroom and I was shown "Turkish Travertine " ...Wow! I purchased all the tiles I needed, and 2 weeks later I turned a few square feet into a MASTER PIECE. I also installed the undrt tile heated floors.

I made no less than 5 attempts to return defective flooring --never receiving a promised return…read morecall after 5 separate attempts to 5 different customer service agents.I finally contacted my credit card to which Mary S from Atlanta responded falsely claiming I refused to schedule a return of the product when no agent ever followed up to complete the process. They offer a catch 22 return policy more strict than Lowe's or Hone depot which implies that they are less substantial and more fly by night -- Just check Reddit to learn that my concerns are not singular. When dealing with low Quality Controlled American mfgs like Nucor providing defective product which only shows up after installation or ripping apart the packaging --they leave the consumer holding the bag by refusing to accept any installed product or opened boxes. A veritable catch 22 with a dishonest fabrication of lies by representatives in Atlanta in order to skate by the credit card company protection of consumers They employ a pump and dump strategy after purchasing massive amount of product and work overtime to deflect any attempt at remedy or refund.

Polite in store, but following through with the discussed delivery date... this place is…read moreabsolutely ridiculous in that department and is exactly why people find mattress shopping a pain.. bought the mattress (paid in full) 6/25. Mr. Shipp said our mattress would be delivered that following Monday (6/29) with a call the day before to confirm. No call the day before and according to our shipping it clearly wasn't going to be here on 6/29.. then they changed the delivery date to 7/2. Still no mattress. Then they changed it to 7/6 and apparently that's not going to work out either. Today (7/5) they called saying they were going to need to move it again to 7/11. Don't go here unless you plan on waiting for a month for your paid for mattress that was in stock.. DO go here if you feel like having your ear talked off and are in the mood to be fed a lot of bs.

Sales person was super knowledgeable and super nice. The only issue was he is trying to make a sale…read morewhich I get but he was sort of pressuring us to give our info to see if we qualified for financing. If you are like us we like to take our time do research and check everything before we fork over a little over 6,000$. I hate being in that type of situation it makes me feel bad so unless you are willing to buy. I would suggest doing your research beforehand.

Paid to install Core Luxe flooring. Started coming up and chipping up all over house within 6…read moremonths. Took months. They sent an inspector out and they said it was due to moisture. There is obviously a product problem and not moisture problem seeing all the bad reviews on this product. Terrible company with terrible products that doesn't back their work.

Really nice experience at this LL store. Employees were ready to help and give advice on how-to…read moreinstall and maintain. The Manager (I think her name was Magen) was extremely helpful and went out of her way to find the amount of flooring that we needed in LL area stores because they didn't have the amount we needed. We had some issues and had to change our order and it was VERY easy to do, Magen handled it over the phone without any problem.

Mattress One 19060 Gulf Freeway…read moreFriendswood On 6/28/2019 we met Victor A. when we bought a mattress from this store. We needed the mattress and adjustable base quickly because we were in the process of moving from AL back to TX. Before we bought the mattress and platform, we warned him that we had a spiral staircase and there was no other set of stairs. On the day of delivery, they could not get the bed up the stairs. We called Victor and he said as soon as he was done at the store around 9 p.m. he would come to our house and help us get the bed frame upstairs. So instead of sending the bed & base back to the store, we decided to wait for Victor's help and trust that he would show up to help. Victor arrived with a friend to help us. Remember this is after hours and he was not on the clock. We attached straps to the base and the railing of the balcony. The three of us pushed up the adjustable base while Victor pulled it up to the balcony and secured it as much as possible. As soon as Victor had it stabilized we all ran upstairs to help him pull it up and over the railing. After struggling and sweating profusely in the humid and very hot summer night we successfully got the base upstairs and most importantly no one was hurt. Victor and his friend went above and beyond that night to help us.

If I didn't have to give a star for this place I wouldn't. We purchased mattresses and box springs…read moreand they delivered the wrong sets. The sales person said she would fix it. It's been months and we even spoke to the district manager who is as worthless as the saleswoman who they promoted for being an idiot. They make promises they do not keep. Excuse after excuse and nothing has been done. Horrible customer service. Company is a joke.

If you are in the market for furniture and considering another store, do yourself a favor stop…read morelooking now. The customer service and quality here can't really be beat in my opinion. They are on parr with much more expensive retailers and would venture to say they exceed them without the diminishing returns. We have purchased from plenty of other big box stores in the past and Arhuas blew them away. The entire process and staff have been awesome apart from having to wait a while to receive our furniture but was very standard during the pandemic. We recently had an issue with our protection plan not initially being applied correctly and the team at Baybrook went above and beyond to rectify the issue immediately. Both the regional manager Christopher Mendyka and store manager Sutton Lindsey were super stars in making it right. They went outside of a normal response of deflecting the issue on the customer and offered solutions which is a rarity in today's world when it comes to customer service. I whole heartedly recommend shopping here without hesitation and want to say thanks to that entire team.

Kim S has been always been an excellent resource. Very…read morepersonable, friendly and knowledgeable in design. The flexibility of being able to handle purchases remotely and seamlessly gives her an upper hand with guidance all the way through purchasing, handling and aftercare. Arhaus ALWAYS has a great selection, with great quality all around! Has been my fav go to store for over 5 years and counting.

After visiting their warehouse today, we purchased two bedroom suites, a dining room set and bar…read morestools. We looked at other places and they had the same furniture but at a much higher price. Give Chole and Tad a call to give your house a new look.

STOP and do yourself a favor, find another place to buy your furniture from, it's worth spending…read morethe extra money to not deal with the stress and headaches this business will give you ! You work hard for your money and don't deserve to be dragged along for weeks and be given the runaround. Communication is awful, I had to call several times to figure out what was going on with my order and most of the time I was being ignored. I finally went and commented on Facebook posts THEN they got in touch with me. Delivery are a complete disaster, they send very young guys, 1 of which was very unprofessional, cursing in my home with my 6 year old son running around. Worried about getting home too late to go out with friends instead of putting the furniture together. Way too much time is spent in the homes when these deliveries are made, it was a 2 hour job that was done in 5, my fiancee ended up jumping in to get them on their way so we could go to bed. These guys had little to no experience in assembling furniture which resulted in a king bed not being put together correctly and my son's full size bed not being put together at all because they thought they were missing a piece. A new part had to be ordered, which he didn't do right away, he waited until I got upset to do something and had the nerve to curse at me when I was getting upset due to his incompetence of running a business. He blamed the furniture vendor when all along it was his own fault. Tad could not care less about making anything right, be careful, just because he discounts everything, doesn't mean you'll be happy. After over a month of dealing with this business I'm so glad to be done with them, don't put yourself in this position and go somewhere else !

Not to be confused with King Stanislas or King Wenceslas or whoever that was, I can't remember…read more They sell Vanity Chests, why the name is what it is. I'm not sure why that isn't indicated on Yelp, but I guess they should edit the business or should have done a better job in the first place when creating it. They have discount deals and good products, and it's hard to find good versions of this kind of stuff, especially in this kind of outlet mall, so they deserve full credit.

located at the Tanger outlets, this no nonsense store only sells vanities + accessories. They have…read moresimple ones, ones that are tech savvy ( Bluetooth etc ). We settled on a simple white vanity about 2 weeks ago . They offered to deliver later this week but we needed it today, so he came over tonight after work and now in our bedroom setting it up . Super service & selection.. Will update after we use it. Just wanted to make sure I didn't forget to give this place the 5 star they deserve for service and selection.