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    The Container Store

    4.1 (16 reviews)
    Open • 10:00 am - 8:00 pm
    Updated 1 month ago

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    Christopher T.

    I apologize for not realizing you had so much more to offer, than just containers. This place is really great, in so many ways, but let's start with the fact it's called the Container Store. Now let's address they fact they live up to the name. Now, there is this thing we call customer service and they nailed in a serious way. This visit was nothing short of being on a museum tour, with very knowledgeable curators. Roxanne (host, greeter store guide) JV (store guide, curator, new guy in the block and very knowledgeable and helpful) Don (Management I believe, store very busy and helpful while being busy) Josh ( a wealth of knowledge and sigh of relief, explaining the details of how much container store can even do in different parts of your, especially closet storage). The original visit was for a drawer storage, however, the eyes can always lead you elsewhere. When I tell you, I did not know they were as great as they are, however I will be back and definitely when it comes to closer improvements or my next home. The employees here are not only friend, kind courteous and helpful. "No I was quoting the scout law" They are really great people that believe in what they sell. Ok, I was teasing about the curators and such, however I really meant in the details and knowledge they possess of there store and products. So, until the next time, Bye-Bye!

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    9 years ago

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    8 years ago

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    6 years ago

    Love this place. Very organized. Clean and calm. A little pricey and over the top but I use everything I buy.

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    8 years ago

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    Arhaus

    Arhaus

    (10 reviews)

    South Belt/Ellington

    If you are in the market for furniture and considering another store, do yourself a favor stop…read morelooking now. The customer service and quality here can't really be beat in my opinion. They are on parr with much more expensive retailers and would venture to say they exceed them without the diminishing returns. We have purchased from plenty of other big box stores in the past and Arhuas blew them away. The entire process and staff have been awesome apart from having to wait a while to receive our furniture but was very standard during the pandemic. We recently had an issue with our protection plan not initially being applied correctly and the team at Baybrook went above and beyond to rectify the issue immediately. Both the regional manager Christopher Mendyka and store manager Sutton Lindsey were super stars in making it right. They went outside of a normal response of deflecting the issue on the customer and offered solutions which is a rarity in today's world when it comes to customer service. I whole heartedly recommend shopping here without hesitation and want to say thanks to that entire team.

    Kim S has been always been an excellent resource. Very…read morepersonable, friendly and knowledgeable in design. The flexibility of being able to handle purchases remotely and seamlessly gives her an upper hand with guidance all the way through purchasing, handling and aftercare. Arhaus ALWAYS has a great selection, with great quality all around! Has been my fav go to store for over 5 years and counting.

    Living Spaces

    Living Spaces

    (14 reviews)

    South Belt/Ellington

    ***BUYER BEWARE...This Company Does Not Stand By Their Products***…read more In April of 2025 I moved to the Houston area and needed to furnish my new home office. I stopped by Living Spaces and found a number of things I liked, starting with the purchase of an L-Shaped desk from their Nate Berkus line. Fast forward to 9 months later and the desk, which apparently although heavy is not real wood, began to crack and peel along the inside edges, leaving sharp splinters that stuck in my skin and clothing when I sat at the desk to work. I contacted Living Spaces, which is not easy, because the phone number routes through a call center and you CANNOT reach anyone in the store unless you show up. At any rate, I had to jump through a number of hoops to file a complaint. While the $900 desk is now still less than a year old, I was told that, "The warranty applies only to functional defects related to materials or workmanship..." Wait...WHAT? Isn't the finish peeling off an item and resulting in sharp splinters a functional defect related to the materials?!!!? At any rate, no one at Living Spaces was interest in making good on my purchase. I can assure you that I will NEVER buy another piece of cheap, poorly manufactured furniture there again. Ever.

    Beware -- do not use this company…read more I purchased a sofa in December and immediately had issues with the delivery since it was being shipped to Pittsburgh, Pennsylvania. The couch was not delivered on the promised date, which should have been my first warning sign. In April, my son's friend became sick and accidentally got sick on the new couch. I filed a protection claim, and two weeks later a technician finally came out. Instead of properly addressing the issue by replacing the inside cushion padding, he simply sprayed chemicals on the couch and started giving explanations about PhD studies, alkali levels, and why the couch was supposedly "fine." Completely unprofessional and dismissive. I then went into the store seeking assistance, but Living Spaces management basically told me there was nothing they could do. Once they have your payment, they wash their hands of everything. I filed a second claim because the original issue was never resolved. Now they continue sending appointment dates after I already explained we would not be available and specifically requested a different technician. They are completely ignoring my requests and continue sending the same dates over and over. Absolutely terrible customer service and warranty support and you can't get a physical person on the phone.

    Creative Blinds - Elegant living room featuring custom Duette Honeycomb Shades, offering soft light filtration, privacy, and a clean, streamlined look.

    Creative Blinds

    (5 reviews)

    South Belt/Ellington

    First off, three (3) clarifying statements: 1) the review is not for the Hunter Douglas blinds. We…read morehave had them in our other houses and love them and that is the reason we wanted them in this house. Unfortunately, you need to go through their Rep system to purchase (else there would be no reason for this review 2) The Installer that worked on our blinds was excellent. 3) I only gave this vendor 1 Star so that I could file this review. One Star is way too generous of a rating for what we went through to get these blinds! The review focuses on the customer service and lack of professionalism by the Representatives at Creative Blinds. First off, we were bounced around between Sites because we are not in the Houston area. Second, we knew what we wanted but Creative Blinds (Bay Brook) insisted my wife drive 2 hours out of her way just to talk about the order. Then they sent a Representative to our house to measure. That Rep knew nothing about what she was talking about and was only there to pick up the check. She measured for the blinds and then weeks later we were told the installer would have to come out and measure (which he had never been scheduled to do by Creative Blinds). So, we waited for that to happen. Then we were told our blinds were ordered and given an estimate on delivery date. That date came and went and when we called, I am pretty sure the blinds had never been ordered because we were them told the same time frame all over again. That date came and went and no call from Creative Blinds. We even gave them several additional weeks grace period. Finally, we called and experienced the worst customer service from the Rep from Bay Brook. Basically, she had no capacity to listen, repeatedly talked over our questions and repeatedly stated she would have someone research and call back. That never happened. Repeatedly. Finally, I called and experience the same treatment. I cornered the Rep into giving a time frame for when she would call back or I would contact the BBB. Stating don't just tell us some one is looking into it. She called back, left a VM and stated "she have someone looking into it and they would call back. Never happened. I contacted the BBB and that is what it seems it takes to get an honest answer from this vendor. Long story short. Blinds were months late; the charger was never ordered and took months more for that to arrive. and at every contact with the vendor, we were blown off with dated business practices and age-old ploys. Worse customer Service experience we have even had the misfortune to experience! Under professionalism and customer service for this vendor, go to the lowest box and then pencil in one even lower and you would be starting to get close.

    Highly recommend! I was having trouble finding a blind for a bathroom remodel...until I found…read moreCreative Blinds. They have a wonderful showroom to see blinds in person and Sharon came to the house. Sharon has a great sense of style and found the PERFECT motorized shade to match the bathroom! And now the window is a highlight of the bathroom!

    Rooms To Go

    Rooms To Go

    (200 reviews)

    $$

    South Belt/Ellington

    Extremely disappointed with both the quality of this couch and the customer service after the sale…read more For what we paid, I expected a couch that would hold up under normal everyday use. Instead, we've experienced issues with the fabric pilling, becoming loose and stretched, and the cushions wearing down much faster than they should. The wood framing also breaking. I contacted Rooms To Go multiple times expecting them to stand behind their product and warranty, but they have refused to fix or address any of the issues. It's frustrating to spend this much money on furniture only to have it start looking worn out and poorly made, then be told there's essentially nothing they're willing to do about it. warranty and customer service mean very little if the company finds a reason not to help when there is an actual problem. Based on my experience with the quality of the couch and the lack of support afterward, I would not purchase from this company again and would recommend that anyone considering buying furniture here think twice.

    I'm very disappointed with my experience at this furniture store. I purchased a bunk bed and was…read moreinitially told that individual parts could be purchased separately if needed, and that the product would be covered under warranty. Unfortunately, when I later tried to replace a damaged part, I was told they do not sell parts separately after all. On top of that, they also denied warranty coverage, saying the damage (caused by my pet) is not included. What's frustrating is the lack of consistency and clarity from the beginning. I made my purchase based on the information provided by their staff, and now I'm left without a solution. I understand that pet damage may not always be covered, but being told one thing at the time of purchase and something completely different afterward is not acceptable. I would recommend that future customers get all policies clearly in writing before buying, as verbal assurances may not be honored.

    The Container Store - homedecor - Updated October 2026

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