I decided to try Eterna Day Spa because it was close to where I was living and had very good reviews. The online booking process was so easy! However, something happened with my appointment and I had a confirmation but it was not in their system. Rightfully, I was frustrated and annoyed because they did not have me listed and I had an event to go/flight to catch that day. The staff was receptive of the frustrations I had and did the best they could to make my experience a good one. Even though I had to wait about an hour longer than when my appointment was scheduled. I just want to emphasize that even though I had to wait the staff/manager/boss had very good customer service given the situation and were doing what they could to make everything right. The actual gel manicure and spa pedicure looked very good and I was pleased. The only complaint that I have is that the massage leg/hand part of the manicure was a lot less than I usually get at salons. Probably less than 2 min! I will def be giving this place another shot. Hopefully, the massaging of the pedicure and manicure improves! I know it's what a lot of people look forward to when getting their nails done. read more

Nicole did an amazing job of removing and replacing my acrylics. The chrome gel polish is flawless. She really took her time and did exactly what I asked for. I think they are a bit pricier than other nail studios but the high quality was worth the cost and I love that you can schedule an appointment online or with their app. I will definitely be a repeat customer. read more

Eterna Day Spa - Full set with chrome gel polish done by Nicole - Waxing Near Me - Wheaton, Maryland

Highly recommend! Kathy was very professional, calm and understanding to my nail requests. I needed shorter fill in to accommodate work. She choose the design and I love it! I paid 37 dollars and choose to leave a tip. I will be back soon! read more

Eterna Day Spa - Waxing Near Me - Wheaton, Maryland

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I went there a month ago, 12/01, to get mink eyelash extensions by Ken. He was very patient with me as I'm very picky when it comes to what I want. Ken nailed it on the spot and provided his professional recommendation to help my indecisiveness. I love when a stylist adds their professional experience to enhance what I think I want. I waited a month to give a review because I wanted to see how well they hold up. Honestly I'm shocked that they still look great, although not as full of course. They don't look tacky and full of glue like some extensions I've seen. You will LOVE these and Ken's worth the visit I'm going to get my refill this week. I added photos. The first one is after I got the mink lashes. The second one is almost a month later. read more

Eterna Day Spa - Waxing Near Me - Wheaton, Maryland

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I had an appt for a pedicure at 11am. When I arrive I was asked to wait an hour because all of the chairs were full. What is the point of making an appt to then have to wait an HOUR to be taken. 0 STARS and never returning!! read more

I had a bad experience the day before but the owner called and I was able to discuss my issue. She was very understanding and willing to assist in making the experience better. I went back today for the corrections. I'm extremely grateful that the owner took the time to contact me and correct the issue. My hands and feet look amazing!!!! read more

I had my first and definitely not my last appointment with Sophia. I LOVE what she did; it is simple but beautiful and delicate. Thank you read more

Eterna Day Spa - Waxing Near Me - Wheaton, Maryland

Ken is the best!! My lashes are excellent quality, look totally natural Yes eterna is in Wheaton Mall unsure at first be great environment. And you were in points towards your next appointment read more

Eterna Day Spa - Mink lashes refill - Waxing Near Me - Wheaton, Maryland

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I got a lash lift and tint done here for the first time. After watching a bunch of videos of this procedure being done, and doing some research, I finally did it. My appointment was at 5, but I arrived at 4:39 expecting to wait a bit, but luckily she took me right away. The person who did the procedure was very sweet and friendly. The procedure itself was not really what I expected. It was a little uncomfortable and a bit painful at times. I don't think this was due to the person doing it, it's probably just what comes with it. With each 15 minute round, there was always a slight stinging sensation. It really burned when the tint was applied. I asked if that was normal and she said yes, it's from the lash lift, not the tint, which is organic. Once she cleaned me up and I looked in the mirror, I honestly couldn't really see anything because my eyes were so sore and watery, so I thanked her, paid, and left. The stinging went away within an hour or so and I finally got to see the results. When I looked closely I realized that my natural lashes kind of suck, so maybe this procedure wasn't for my kind of lashes. It looks like I curled them myself with an eyelash curler. I think this procedure is definitely for people with naturally long and thick lashes. Even though it wasn't for me, I'm sure other people would love it. The customer service at this salon is top notch and I'll definitely come back for another service some other time--maybe lash extensions, instead! read more

I have been getting my nails done by Sophia for YEARS. Nowhere else I would go honestly. Great service. She puts up with all my ideas I have when my appt is made. I live like 40 mins away and I STILL will make my drive to Wheaton Mall to get my nails done at Eterna Dat Spa. I'll just share pictures of some of my best manicures. I read more

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I feel really bad leaving this review because I really like this salon. I love the online booking, everyone is so friendly, and is clearly focused on giving clients a good experience. I got a gel manicure here a couple weeks ago and has an overall positive experience. Last night, however, I had my first "dip" manicure. I had no idea what the process entailed or what to expect so I had no idea how wrong the procedure was going. The whole manicure took almost 2 hours. My nails were on the shorter side but at the end, the solidified dip was thick, uneven, and the skin under my nails was glued solid to my nails, which was painful. My nails looked like someone smeared uneven silly putty on or like I had been dredging a wet breadcrumb mixture and didn't wipe them off. At one point, my manicurist was trying to sand down my uneven pointer finger so much, that she reached my actual nail again, removing the color of the dip product put on. She tried to patch it up at the end of the service, but the nail still had uneven color on it. I was so flustered and overwhelmed when I was done, not knowing if this is what the dip was supposed to be, I rushed out of the salon after paying and called the nail salon from my old neighborhood to ask if they could take me last minute to fix it because what I did know was that my fingers hurt from the skin being glued to the nail and I didn't want puttied nails. I didn't even stop to take a picture because I was so flustered and anxious to get it fixed. I now know that the dip is supposed to look natural on top of your nails, not be overly thick and gloppy, and in no way should I have had my skin glued to the nail. I might consider going back to this salon because it is so convenient to my home, but I would never get another dip here again. read more

I have to be honest - my first experience here was a 1- star experience BUT I am a believer in second chances. (Especially when management reaches out and has stellar customer service) Similar to the first appointment there was a scheduling mistake and I had to wait 20 minutes despite being on time. I hope scheduling improves. Other than that: Kathy was amazing! She took care of these to'e up cuticles. They really needed someone meticulous. I really like how she shaped my nails also. I do see some minor chipping/peeling (after a week) but overall love my gel manicure. Heng did my pedicure! She is also amazing! Super detailed and pleasant to speak with. Love both of them! I will definitely be back! I would just recommend that they get better with scheduling. read more

Super nice employees and did a good job on my pedicure. Attentive. Would come back again!

What was right? I wasn't greeted The way they sanitize is rinsing the instruments The massage chair might as well have not worked The water and spa bubbles were the worst They use hand soap for everything Instead of a foot massage she aggressively rubbed the lotion on my legs Messed my paint up when she put my shoe on Drying station is a joke since it's no air and only a black light No way in hell this is a day spa, space was dirty and old Wasn't offered deluxe services Pedicure looks like child's play and this whole experience was a joke If I could have rated it zero I would have read more

Eterna Day Spa - Waxing Near Me - Wheaton, Maryland

I had a pretty good experience here. The only reason why I give 4 stars is because I had a HORRIBLE reaction to the glue. I guess whatever kind of glue they used triggered a reaction in my eyes but they were red and swollen for about three days. My eyes were bloodshot and they hurt sooo badly whenever I blinked. I am a little scared to return bc I don't want anything bad happening to my eyes... i highly suggest doing your research on the adhesive used and just make sure it's something you may not have a reaction to. I've had lashes done plenty of times before and this has never happened... the woman who did my lashes was so sweet. She did an AMAZING job!!! It's conflicting- I recommend because she did a GREAT job. But MY eyes hurt so badly afterwards.. Doesn't necessarily mean it'll happen to you (the reader) too... Just make sure not to wear contact lenses when you go! I will provide an update when i get information on what glue was used... Nonetheless. Great service. She was very patient the whole time. read more

Eterna Day Spa - The lashes were so beautiful - Waxing Near Me - Wheaton, Maryland

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This was my first time at this nail salon and I was super pleased. The salon is clean and they sterilize all of their equipment. Binh did a meticulous job in shaping my nails. He was very sweet and very attentive. Would definitely recommend. read more

Eterna Day Spa - Gel manicure, OPI Bubble Bath - Waxing Near Me - Wheaton, Maryland

I am extremely pleased with my visit at Eterna Day Spa. This was my first visit and I was treated with phenomenal service! Heng my pedicurist was AMAZING. So amazing that I will be making appointments with her from now. The place is exceptionally clean and everyone was kind and attentive. I will continue to go here from now on. read more

The girl who did my gel manicure painted over the cuticles and my skin, making it not look so nice and making the gel manicure start to peel after just a week. I wouldn't go back here. Update: However it should be noted that when made aware, I was refunded and offered a re-do as soon as possible. read more

I came here because of everyone's great reviews and I was not disappointed. I had just got my nails done by another nail salon closer to my home and the nail tech did a horrible job on my acrylic. I was so sad because I got them done for vacation and I would be leaving at the end of the week.It looks nothing like the inspiration picture I showed. After seeing Sophia's work here on yelp, I decided to book an appointment with her. I was so happy that the salon was open on Sunday and that Sophia was available. Sophia completely transformed my nails. They are beautiful and I'm so ready for vacation! read more

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No guarantees. If you end up with the wrong manicurist like me, it's only your fault. No apology, no refund. I started using this salon because my previous one started hiring inexperienced technicians. The experience in Eterna was excellent, so I didn't mention the name of my favorite manicurist - Heng, when I made the next appointment and get another person (I didn't get the name). The girl looked sweet and attentive, but she asked every step as if she was doing it for the first time in her life (the task was simply to update the gel French manicure). When it started peeling and crumbling the next day, I was at the airport on the way to another cost, so I contacted them from Seattle - I have sent a photo and asked about their policy. They answer with the booking a new appointment at the day after my return. Today I was there and my technician this time was Heng again, so the nails are excellent again. However, I was surprised when I told about the discount for the previous time (to be honest, I expected a refund). The admin and her assistant spoke to me reluctantly and literally pushed five bucks. When I objected to my wasted $50 and valuable time, they said I was entitled to 10% and according to their records, I paid $35 only. I checked my account - I paid $53. This is a good question for their auditors. I always admire American small businesses, but paying for work not done is a charity, not a business. This is a matter of right policy: you must stand for the quality of service provided, not hiding behind the good reputation of a few excellent craftswomen in your salon to cover up your poor management and hiring mistakes. Shame on you. I will continue to use this salon only because of high skills of Ms Heng, but I wouldn't recommend the place itself. read more

first time here, decided to do acrylic sets. in love with it, Kathy was so nice and understanding. I would definitely come back. In love with my french ombre. read more

Eterna Day Spa - Waxing Near Me - Wheaton, Maryland

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I just recently started going to Eterna and I've had nothing, but great experiences. The salon is very clean and the staff is very friendly. Plus you receive points when you visit and those translate to discounts from future services. Michelle is my nail tech and she's wonderful! She's detailed, meticulous, and doesn't rush her work. I get compliments on my nails all the time even when they are three weeks old! I highly recommend this place. You won't be disappointed! read more

This has become my go-to nail salon. As long as I make an appointment, I'm seen immediately and they are very accommodating. I've had to walk-in a few times and wait but they do their best to work fast and efficiently so you aren't waiting long. The rewards program they offer is really good too! I highly recommend this place to anyone! read more

Eterna Day Spa - Acrylic gel fill in done by Kathy yesterday - Waxing Near Me - Wheaton, Maryland

Yesterday, after posting my review, I received a message from Shay the owner, who offered to refund my money and have the manicure redone. Today, I went in and saw Sophia who did an amazing job with my manicure and who also made sure to massage my hands at the end. I'm glad they took my complaint seriously. The women working tonight were pros and Ivonne was very accommodating. read more

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First time going here and will not be my last. Found this when another spa cancelled my appointment due to weather and Eterna Day Spa responded. I am so glad they did, close to work and very friendly. Made my appointment and they took me two hours later. Went in and they greeted me nicely. Everyone smiled and the owner/receptionist at the time said they were ready for me. She had texted earlier and said that Sophia would be my specialist and she came to the front and walked me back. Sophia was very professional and began quickly. She seemed to know exactly how to do her craft. I was there for a nose and ear wax and she moved quickly as knowing how sensitive this was. We talked a bit during the process and she explained that she had been there for two years. I was at ease in minutes and the way she was thorough left me clean. She really went in and showed each area when completed. Again she was professional, thorough and friendly during the process. I was happy with results and will now go here for any future appointments hands down. read more

Just a review for the leg waxing I had today, haven't gotten my nails done here yet! I made an appointment, they messaged to confirm timing, then i arrived this morning and Sophie was waiting to take me back for my leg waxing. She did a great job and was thorough, the wax seemed to be good quality. Will definitely be going back! read more

Loved the service. Happy first time customer. Needed a new nail tech and Sophia was awesome read more

Eterna Day Spa - Nails by Sophia - Waxing Near Me - Wheaton, Maryland

First experience was a 3.5/5 but after talking to management and being serviced in such a kind and respectful way I decided to come back and give it a second try. My new nail technician from now on will be Annie, she is amazing!!! She took her time to explain the different nail services and the acrylic differences. She also worked the nails super professional and was friendly to talk to. Thank you to the owner for reaching out after my complaint, I appreciate it. Will definitely be coming back and I found my new nail salon! :) read more

My favorite nail salon. Black owned and my girl Michelle always gets me right! She's detail oriented and the only person I trust with my nails. A true pro in the game. read more

I just had a great pedicure at Eterna Day Spa. Binh did an amazing job at making my stubby little toes look the best they can lol. He didn't cut the corners of my nails (which I really don't enjoy) without me even having to say anything!! My toes look so clean and shiny!! Thank you so much!! See you soon! read more

Eterna Day Spa - Waxing Near Me - Wheaton, Maryland

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Great service and clean place. Hannah is wonderful and did an outstanding gel pedicure and pink and white dipping powder for nails. She spent a lot of time and made it a wonderful experience. Lucy did my eyelashes and I love them. She is very experienced and did a very professional job. read more

Eterna Day Spa - Hannah is outstanding and professional. My gel pedicure and pink and white dipped nails are perfection. - Waxing Near Me - Wheaton, Maryland

I had an amazing experience with Sophia on Friday. She had to take off my old acrylic set and did it with no pain whatsoever!! My other nail salon it took them 30+ just to take off 1 hand of acrylic! For Sophia it took her 5 minutes and it was painless!! She did a wonderful job with my nails, the shape, and the paint job!! read more

Eterna Day Spa - Waxing Near Me - Wheaton, Maryland

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DON'T GO TO SOPHIA! * Bleeding, sore, and swollen fingers! * Rushed job * Has attitude with clients * Never get a later appointment with her. read my full story below to get full picture. I have been a client with Eterna Spa for about a year and I can honestly say my experience has been mixed. All I can say is don't choose Sophia. She's too rough and impatient. What did it for me was when I had a late appointment that started around 7:45pm est and she had dinner before having me. I noticed her looking and feeling fatigued, which admitted to me. So I thought nothing of it. As she proceeds to do my acrylic set and shape my nails (in a rush and this is typical Sophia fashion!), the nail file she was using kept cutting the sides of my fingers... I expressed pain and moved each time I felt pain and not surprisingly I started bleeding and she says "it's because you moved that's why the file cut me." And in my defense I told her it's my reaction to feeling pain in 1st place. Before mind you I started my appointment even later than 7:45pm as I got there she was finishing up another client. I had sent a picture of what I wanted my manicure to look like and my results were near opposite! She chalks it up to well I did the best I can even when I asked to change somethings. She also told me that "it's because I have sensitive skin that's why I'm bleeding" (as she shrugs). After my acrylics was done my fingers were sore and swollen throughout the night. The worst part was when I went to start my gel pedicure. I looked around and it was just the two of us and everyone has either clocked or finished their appointment. I go to put my feet into the water and it was burning hot. Naturally I removed my feet and asked to reduce the temp by adding cooler water and then she says: "oh if I put cold water you'll say it's too cold if I put hot water you'll say it too hot." I'm like why are you acting like this the client needs a good and relaxing experience, but nope not this time. She shrugishly adds cooler after I asked twice... it was still hot and then I asked again and she yells. "The water is warm now and it's just you." First I was shocked by her response and gave up and put my feet in the water... I let her finish, I paid and didn't tip. Just as I was about to leave I had asked her if she was leaving so we can leave together because it was dark outside and I had parked in a dark garage of the mall, she says "oh it's safe, I tell you." So I walked by myself. Her tone and attitude through my appointment was rude and off putting and no one was there to witnesses it. The moral of the story is DON'T GO TO SOPHIA!!! read more

I just left a few minutes ago but I need to say just how much Annie is literally the best. I love my nails!!!!!!!!!!!!!!! read more

Eterna Day Spa - Dip powder with chrome tips!!! - Waxing Near Me - Wheaton, Maryland

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This is probably one of my favorite nail salons in Maryland! I came here around 9 P.M. last week because I work a late shift. As many of you know, it's very difficult to find a nail salon that opens after 8 P.M. so if I want my nails done, I either have to take off, leave work early or come in during the weekends. My nail tech Le was so sweet and helpful. She made me feel right at home and didn't pressure me into getting anything crazy that would add to my bill. And how can I forget the receptionist Seyi? Who is so attentive and professional. You can even message her on yelp with any questions you have and she responds almost right away. read more

Been coming here for 6 years. Came in last Friday and put my name on the list for a mani/pedi. Waited 1.5 hours and when a tech became available she took a walkin before me. When I asked her she acted confused and then told me it will be another 30 min. I left. And will never return. They need more staff and there is no excuse for poor customer service. Update: Eterna Day Spa is now under new management, it even has a new look. The new owner, Seyi, read my review and reached out to me to offer a complimentary service. I went in and got a manicure from Hannah. It's nice to see that Hannah is still there. I have since went back to get several more services. I am glad that the new owners understand the importance of customers. read more

LOVE LOVE LOVE my lashes EVERY TIME by Ken. He's really the best. My mink volume lashes last for 4 weeks (I take very good care of them). Such high quality lashes. Eterna Day Spa never fails to make me feel beautiful. read more

Eterna Day Spa - Waxing Near Me - Wheaton, Maryland

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I got a manicure by heun while I was waiting on my appointment for my lashes and it was great... I knew I wanted a fall color and she picked the color and I love it... Then I got my lashes filled after getting them done elsewhere and they were amazing! 3 days later and there has not been significant shedding they are still full... The whole experience was great read more

I just moved to the Silver Spring area and desperately needed to find a lash technician. My girlfriend recommended going to this spa to see Lucy, and I am so happy with her services. She first gave me lash extensions that perfectly blended with my natural lash color (blonde) and the shape was beautiful! They lasted very long too. They looked so natural and pretty. Recently, she gave me a tint and lift and it looks amazing. She really takes her time and is extremely professional, and is very sweet. I would highly recommend going to see her for any type of eye lash service, she is so talented and always delivers beautiful results every time! It is worth every penny. I have received so many compliments on my lashes. Thank you Lucy!!!!! read more

Eterna Day Spa - Eye lash lift and tint - Waxing Near Me - Wheaton, Maryland

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Update: The owner of the spa is a class act and really does care about her customers. She reached out within minutes of my posting this review, told me I could come ASAP and was very thoughtful and generous. She also indicated that she spoke to the receptionist, who now understands why I was upset. I did appreciate her offer to make up for my experience, but her sincere apology and genuine effort to mentor her receptionist are enough for me. I won't be going tonight, but I will try soon and look forward to updating this again--with pictures. :) Their customer service and reliability is awful. This was to be my first mani/pedi since Covid and needless to say, I was excited. Just as I was heading out the door for my appointment, I got a call asking if I was willing to push it back 40 minutes because they were running late. When I said that might be ok, the receptionist asked if I was sure because the services "take a long time and they close at 7 pm." If the spa couldn't fit me in (1) let me know when I'm trying to book the appointment--I can go elsewhere: (2) don't call me 20 minutes before the appointment to inform me you need to push it back 40 minutes and aren't even confident that will work; and (3) when I agree to accommodate you, then say "just kidding, can you come another time altogether." Nail salons have been hurt by the pandemic. I'm sure another place would have loved for me to book an appointment on a Wednesday evening. And, despite the receptionist's clueless attitude, my schedule and reliance on appointments is is just as important as whatever their priorities are. Could they stay in business if customers jerked them around about when they'll show up or not show up at all? read more