Complete pieces of shit. Wouldn't answer any questions on the 160 lbs of explosives they were delivering. I drive 40 miles to their hub to find our they hadn't even started looking for them when I called 3 hours prior read more

Bought something that the company scheduled a delivery for. Estes called when it arrived at terminal and we scheduled for a Friday Morning. On Friday I followed up to find out they did not do deliveries to this part of the city in the morning and it would be 2 pm at the latest. At 2 pm I call to find out it is still sitting on an inbound truck at the terminal. Not really sure what the point of an appointment is and them having my phone number if you are going to make me waste a day working around something that is not going to show up. read more

I have been waiting for a delivery that arrived in the West Chester facility 8 days ago, all I get is a runaround and a promise of a return call that never comes. I wish I had known how they operate sooner. read more

It is 12:50 p.m. and I just recieved a "we're running late" call on a delivery that was offered from between 9 and noon. I was told matter-of-factly that they will be there about 2 p.m. No apology. Very unprofessional. We'll see if they make it by 2. There is no customer service option on their website that I can find. As of 2:30 p.m., no truck, no call. They finally showed at 2:40. No apology/explanation forthcoming. Sad. read more

Own a small business in Cincinnati and I work out of my home in Cincinnati - Ordered a shipment out of California and they (not me) used Estes Express Freight - Shipment got into Cincinnati on Saturday so I called them today (Monday) to schedule delivery - Was told because they needed a liftgate (which was on the label) they were transferring the shipment to their Florence, Ky terminal because they have the liftgate trucks - When I asked for the phone number for the Florence, Ky terminal they refused to give it to me - I then asked that someone from the Florence, ky terminal call me but that never happened - So lets get this straight - My shipment is in Cincinnati and I live in Cincinnati but because they don't have a liftgate the are sending it out of state - Are you freaking crazy - If you do you research on this company they have awful awful reviews all over the country - They deserve 0 stars read more

Worst customer service ever. They would not update us on the location of our product and after the third call, they told us it was not in their possession any longer. They would not tell us who had the product but told us they would email our contact information so the sub-contractor would call us. That did not ever happen and once the sub-contractor finally showed up, he placed the bed upside down against our car in the driveway. He told us it was against company policy to put it on our porch. Terrible customer service. I would not recommend to anyone. read more